Sam is the man. Amazing service and a very knowledgeable tech. I recommend this company.

I had Colonial HVAC come out today to top off a brand-new R-454B central air system. I explained beforehand that the equipment was new, the system was operating, and based on the installation it should only need about half a pound of additional refrigerant. The technician looked everything over and agreed that roughly half a pound was probably about right. He was professional, and I have no complaint with him personally. The service-call charge was $119, which I considered reasonable. The problem was Colonial's refrigerant pricing. I was told R-454B was over $350 per pound, and that Colonial has a one-pound minimum charge, even if they only use half a pound. So my cost would be around $700 a pound. The total quote came to about $470. That means roughly $350 of the bill was for the refrigerant charge. For comparison, R-454B is currently being sold by established refrigerant suppliers in 20-pound cylinders for roughly $405 to $510 per cylinder -- about $20 to $25.50 per pound. One supplier is currently selling a factory-sealed Honeywell 20-pound cylinder for $420, or $21 per pound. Obviously an HVAC company has overhead and is entitled to make a profit. I don't expect them to sell refrigerant at their cost. But charging more than $300 for something currently selling in full cylinders for around $20-$25 per pound, combined with a one-pound minimum when the technician expects to use about half a pound, is a markup I'm simply not willing to pay. read more

Our furnace was out for 72 hours in the middle of winter. We were told a non-working furnace is not considered an emergency, even though we pay nearly $150 a month for a protection plan through DTE. We ended up purchasing our own space heaters just to stay warm. We were told that once the part came in, a technician would come between 8am-6pm and would call when they were in the area. Instead, we had to call every day ourselves just to check if the part had arrived. There were no proactive updates. When the technicians finally came, there was no courtesy call, just loud knocking and confusion about why they were there. After the repair, comments were made about "issues" in our area, which felt unnecessary and unprofessional. I'm thankful the heat is back, but the communication, urgency, and customer care did not match what we expected from a DTE home protection plan. read more

My 24 year refrigerator started acting funny last night- leaving out of town today and didn't want to come home to a mess. Today is Saturday and was able to get a technician to my home to evaluate the situation. Sherard was my technician and did a thorough job, diagnosed the problem, and while it wasn't worth repairing, gave me the information so that I could make critical decisions. And on a Saturday. I am so grateful I called Colonial and had such a professional and knowledgeable technician like Sherard who was available that day. read more

Do not recommend. I spent nearly $9000 on a new Trane furnace and AC unit. After 1 summer they had to come back and refill the refrigerant because of shoddy brazing. Then, 2 years later a capacitor failed. Oh, and they damaged my siding on one of the visits. Now 5 years and 10 months after install they say my compressor is failing and they want $1900 to replace. Spoke with someone last Friday to see if they could do something and got the "let me talk to my boss". Four days later.....crickets. Don't just walk, run away from this place. Thanks for the call back Kevin. read more

DTE sent them out today to repair a leak that was coming from our HVAC but more specifically from the condensate pump. The guy showed up before the timeslot that they gave me, but I was glad to have it done sooner than later. I was very pleased that they were able to fix my issue and the guy went above and beyond he saw that the pipe/tube was the issue and ran to the hardware store to replace it for us. I am so glad he was able to fix our issue and I would use this company again even though we had an issue a few years back read more

Colonial Heating and Cooling - Heating & Air Conditioning/HVAC Near Me - Plymouth, Michigan

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ABSOLUTELY the rudest person that makes appointments etc. Dell not only was rude but she lied numerous times. First told me the party we needed was no longer made, then when questioned said Oh my mistake, dte won't pay enough to repair the rangetop. Obnoxious and Rude. RUN DON'T WALK AWAY FROM THIS COMPANY!!! read more

Water in our kitchen sink was backing up. The clog was quite far down from the sink and into the 3 1/2" drain pipe. John W from Colonial went above and beyond to eliminate the concern. He gets a five star rating. Super great value compared to several others. We plan to have Colonial install a new sink and water purifier system. Based on the service Colonial provided I give them a five star rating. J Horenkamp, Novi read more

Not only is this a concern --as I am dealing with these people AND DTE now with 95 degree weather with a small issue that they have now somehow CREATED A MUCH BIGGER ONE...I have documented what the 1st technician (shady) did. Then the the 2nd (shady) technician. Now not only do I not have a working furnace ...now my a/c blower; thermostat; fuse; wiring ; security fire alarm carbon dioxide, Cameras are all not working...all because the 2nd tech came out!!! And now DTE is saying they are waiting for upper management. Meanwhile, DTE sent out this company (I wish I would have investigated) who has now destroyed things and now 3 days and waiting ...trying to find out wtf is going on. DTE and Colonial need to be reported !!!! read more

This Company Sucks! My Icemaker stopped working after I put in a new Water filter. I called DTE WARRANTY they sent out this company. Day 1 the guy said the arm was down and did some thing and it would produce ice in a bit. NOPE! I called them back they had me call and start a new order with DTE WARRANTY and start all over. Day 2. A Guy came out Dump old ice from ice drawer blew out from behind fridge ordered a part plus a gadget ( should have been grey). Day 3. Guy comes out puts part in GASGET IS BLACK HAS TO ORDER GREY . Ice should produce in 2 - 3 hr if not call. 4 hr later no ice DAY 4 Guy come out puts gasket on half ass and that's what I told him too / he thinks ice maker will drop ice in a couple hr Supervisor came out today too Same day SUPERVIOR COMES OUT orders all items to replace whole ice maker and i tell him at the end REPEATING AS I DID TO ALL ABOUT HOW THIS HAPPENED WHEN I CHANGED THE WATER FILTER HE SAID WHAT??? Nobody told me that I said Matt your Manager knew that and all the people that came here new that. He checked.the water.filter and reordered that too Day 5 Guy vome who is another Supervisor fixs the whe ice maker then pulls my WATER FILTER AND SAID THIS IS THE PROBLEM I WAS PISSED. I SAID IT TO 9 PEOPLE AND NOBODY LISTED HE PUT A NEW ONE IN THE ISSUE WAS YOU HAVE TO VASILINE THE TUNES SO IT GOES ALL THE WAY IN THAT BASIC!!! I DID NOT NEED A NEW ICE MAKER AT ALL OR ANY OF THOSE ITEMS TO THE FREEZER, NEED TO MISS WORK WASTE OF TIME. ALSO EVEN FUNNIER NOT FUNNY SAMSUNG WASHER PARTA WERE SENT FOR MY WASHER THAT THEY ALEADY FIXED ANDNI CALLED AND SPOKE to the office ( sure they hate me and that is fine) they had me send them back with the guy who did the botch job on my fridge gastric. IF YOU READ MY OTHER POST ABOUT MY DISHWASHER WHEN they came out for thst they ordered the wrong piece..... This place is a JOKE read more

Fix of water heater turned into "need new water heater". Well, ok. No measurement taken, so new water heater (in stock) didn't fit. Labor to remove the "box" it stood on was free...so far, nice. Fitting was "imperfect" (got broken?) and ran out of solder (what?), so trips needed to Home Depot. Install took 7 hours, and they didn't wait to see what happened when tank filled. 1 1/2hr. later there are two leaks and my garage floor is flooded. We turned water off, so NO HOT WATER, plus leaks continuing. First two service calls were met with "no one works on Sundays and Monday is a holiday, so no service until Tuesday." The urgent message would be "forwarded to dispatch". Only on the last of 3 calls that night did the on-call person reveal that NO ONE would get back to me that night. I registered my 100% dissatisfaction on each call. DID receive a call-back the next a.m. Told that someone would be out in a "window of time" that afternoon. That service person called me in the last hour of that window, asking if it was an emergency cuz he'd like to "beat the storm" that's coming! I assured him it was (obvs that wasn't explained to him by his own company) - he said "there within 40 min". He took one look, realized that the fittings on two pipes had not been connected correctly (and correctly labeled the install person), spent 1 1/2 hours making the fix, AND beat the storm home! Very happy with the LAST service tech I will utilize from Colonial (there will be no others from this place). read more

Disastrous Furnace and AC Installation - 6 Visits Later, Still Not Fixed Properly In July 2025, we hired Colonial Heating & Cooling (41170 Joy Rd, Plymouth, MI) to install a new furnace and central air conditioner. What should have been a straightforward job turned into months of frustration, with technicians visiting our home a total of 6 times (including the initial installation) to address repeated mistakes. It took nearly 3 months for the company to seriously respond and develop a plan to fix the full list of issues. The original installation was poorly done, leaving the entire system not working properly from the start. Ductwork was installed backwards and incorrectly, resulting in inefficient airflow and uneven temperatures throughout the house. They also failed to replace the filter box, which we expected with a complete new system. Worst of all, the furnace motherboard failed the initial day of the installation. Then shortly after due to poor installation and insulation, requiring yet another visit for replacement. Then, shortly afterward, the outdoor AC unit was making noises. Due to that it wasn't properly wired causing it to surge. They had to return on another visit to run an extra wire to resolve that problem. Then the furnace motor went out and had to be replaced, adding one more service call. Even after all these repairs, the system continues to underperform. Despite reaching out to several people at the company--including Shawn, Kevin, and Eddie--progress was painfully slow, and explanations were minimal. Customer service has been consistently poor: every time we've called, the receptionist has been rude and unhelpful. For the $10,000 we spent on a new system, we expected professional, reliable work--not endless callbacks for basic, preventable errors. The system still doesn't perform as it should, and we've completely lost trust in this company. I strongly advise against using Colonial Heating & Cooling for new HVAC installations. Get multiple quotes and choose a company with better attention to detail and customer care. read more

DTE sent them out to repair my leaking front load washer. Guy comes and spends about 5 mins in my home. Takes the front panel off and the soap dispenser drawer out. Says seals are fine, just needs to be cleaned. Leaves the drawer out and puts the panel back on. My daughter who was home cleans the filter and all the pieces and tries to put the drawer back in. No go! Front panel is on crooked, try as we may, we cannot get it lined up which means another piece is out of whack. Call the guy's cell with no response, call the company which says they will have someone out tomorrow. So I am out the washer for a night because he could not take his time to return the pieces to where he found them. LIVID! I see other DTE customers have had issues as well, must not make enough to actually do their job! read more

I cant recommend them. Customer service was rude by me cutting me off several times when we were discussing an installation issue. They could not add up a quote and could not justify charges after questions about them. read more

I had them out yesterday from DTE. Very nice person came in to house, but had to keep calling his "partner " who just sat in truck (with it running) smoking. He didn't even offer to come in to help. Issue was not repaired and I reported this company to DTE. I don't recommend this company. read more

I've used colonial before through the dte appliance repair plan. They were great. However on December 27, I called because I had a leak under my washing machine. I called and the woman I spoke to said we have plumbers too so we will get your issue fixed. Appliance repair guy came out 11:45 am the next morning and confirmed it was a backed up drain and not washing machine. I called Colonial again and they were sending a plumber out between 1-5. At 4:55 pm I called because I had received no notification from Colonial. I was told that they would contact the service person and would let me know. I then called 4 more times that evening and texted twice and once more the next day and no information or apology from anyone. It was a no call no show. I called another company to come out and they were clear and transparent in their communication. Colonial called me Monday morning, two days after and said they were in their way out. After I already called another company. I called DTE and told them they should reconsider working with colonial because that is not how you take care of customers. I wasn't able to use my washing machine, dishwasher or kitchen sink for a couple of days because of a drain clog. So I do not recommend Colonial. read more

Service was ridiculous had to wait four days to get my blower fixed in 96 degree weathe, they had to come back four times and each time it was a different technician. Poor communication skills with the customers and very inconsiderate of the customers time. read more

dishwasher still not fixed after 3 months. Colonial closed my service ticket with Samsung warranty and told them it was fixed, when I told them it's not. Now I have to fight with Samsung to get them to pay additional to fix it because Colonial told me there is nothing else they can do for me. They got paid for doing literally nothing to fix my issues. Also, office staff was very rude and was literally yelling at me on the phone when I asked to speak with the manager. Very unprofessional! read more

HORRIBLE & SCARY. The technicians sent to my house were HIGH and very dirty. Paid the service call was told I needed a professional cleaning and new fuse for a dryer unit. Called with the part a week later. showed up - put in the part , did not clean. The unit has been moved to the garage which was actually an easier location to work on. I needed the gas line put back on and the vent attached. I could have waited for my husband and should have...They told me no problem. Charged me DOUBLE (total spent was 720.00 for a limator replaced and my own vent and gas line attached - they did not supply materials) at the end and could not argue as I was scared and home alone (husband was at work) with 2 small babies. DO NOT USE. read more

This place makes money off dte, by coming out to customers homes with no intention of repairing appliances. They service people are not on time and unprofessional looking and poor communication skills. This company I don't recommend and they don't clean up behind their self and never fix the problem. Repairs don't work . read more

Get a second opinion if they tell you, you have a cracked heat exchanger and then try to sell you a new furnace for $6000. They're lying to you. read more

Unprofessional ! Waited for appointment Monday only to be told needed to be scheduled Tuesday ! Tuesday 10-2 and no show . I called and now was told 2-4. 4:04 I received a call from tech telling me 4-6. No..... this is not going to work for me . I contacted Colonial multiple times only to be given the run around . This company has extensive issues with communication and unprofessionalism. I would find someone else to service your appliances read more

My stove broke when I was expecting family over for dinner. I called Colonial and Dan Smith came right over and got it fixed. He was super nice, very professional and I highly recommend this company Margie R read more

Do not waste your time with this company. We had a scheduled appointment for our a/c that broke 4 days before. I texted them the morning of them coming out. I got a voicemail stating the technician will call ahead to let you know an ETA. I called around noon to see what the status was. Office said the technician was running late. I called again approximately 2 hours later and was told the technician was working on a job and we were next. I said i just want to make sure we were not forgotten. I was assured by the office "oh no need to worry, he will get to your home". He has like 6 jobs after yours". He NEVER arrived. My husband called after 5pm and they claimed our a/c unit had been completed! They said they will look into this and let us know. Waited another 1/2 hour and I got on the phone. I needed an answer ASAP. She did not have any answer. Basically repeating what i was saying. I stressed to her to get someone higher up to call us. As of the following day.....still NO call. Awful business communication. Thank you Colonial for wasting our time and our money loss for taking time off of work for your incompetence. read more

I received outstanding service today on my water heater by tech Jeremy. he arrived on time, was polite and professional, diagnosed the problem and made the repair. I would definitely recommend this company. read more

I have been a Colonial Heating customer since 2011, they were hired to install anew furnace and air conditioner. Over the years, their service of this equipment has been acceptable. On 2/13/2023 I called asking for advice on resetting my Emerson Blue wireless thermostat wireless connection to the furnace control module. The thermostat wireless connection had failed as the thermostat battery power was low. I replaced the batteries, but the thermostat wireless connection was still indicating failure. I then followed the Emerson thermostat manual installation instructions for re-establishing the wireless connection to the furnace control module when simply replacing the thermostat batteries failed. This included removing the thermostat CTL wireless state and creating new CTL state on the thermostat, and then pushing the furnace control module connect button. The control module connect button blinked green indicating a connection attempt, and the thermostat in wireless setup mode was blinking the word "searching". I held the thermostat right next to the control module, but it would not connect. So I called Colonial Heating to ask advice - is there anything else I could try to establish the wireless connection before asking for a service call. The Colonial Heating phone person put me on hold to ask a technician. I was asked how old the thermostat was (7 years) and if I had held the thermostat next to the control module (yes ). Then I was told that I probably needed a new thermostat/ control module upon which I scheduled a service call. Note that I had to pay $149 up front before the service call could be scheduled. Imagine my surprise and dismay when all the service tech did was to power cycle the furnace to make it connect! Note that this was the very first (and only) task the Colonial Heating service tech performed. In other words, it was common knowledge that cycling the furnace power could easily restore the wireless connection. Why was that advice not given to me on the phone call? When I called Colonial Heating to complain, I was told that even though I was a long time customer, I should not expect to get technical help over the phone forever. Why was that advice not given to me on the phone call? When I called Colonial Heating to complain, I was told that even though I was a long time customer, I should not expect to get technical help over the phone forever. I do not consider cycling the furnace power to be a technical task, after all, my 3 1/2 year old grand daughter can flip a light switch off and on. I am VERY unhappy paying $149 to have my furnace switch flipped off then on. I will NEVER use this company again, and I suggest that everyone should consider this treatment of a long time customer before hiring Colonial Heating. read more

We have a DTE Home Protection Plan. Previously we have not had good luck with the technicians they have sent to our home for service calls. Today, Jessie and Eric were here to service some of our appliances and I would give them 10 stars if I could! They were professional, courteous, knowledgeable and prompt. They fixed what was not working, ordered parts to be delivered to my home for those needed for their return and offered helpful suggestions on maintenance. If you have a DTE Protection Plan and have been disappointed with the service technicians sent to your home, you can actually request Colonial (South) if they serve your area. So thankful for these guys and their work!! read more

eived from a friend. The technician that arrived seemed very ... More Linda Short 1 review a month ago Sarah from Colonial Heating & Cooling is the most amazing employee representing her company. She is an absolute Angel! She worked diligently to try to expedite an appointment time for me to have my furnace promptly repaired. I was very ... More Won Lee 1 review a week ago NEW I would not use them again for Carrier furnace error codes, as they did not find a reasonable solution for me. The furnace started to trip code 33 and eventually would trip code 13, resulting ... More Nazarine Williams 4 reviews a month ago I must express the best experience I had with Colonial. The certified tech Jeremy was outstanding. His thorough diagnosis and impeccable repair was beyond outstanding to repair the water building up around my furnace. I also give my highest ... More People also ask Does a new HVAC system include ductwork? What is the difference between a furnace and a HVAC system? Is a heat pump an HVAC system? What is a complete HVAC system? Feedback Better Business Bureau https://www.bbb.org ' profile ' col... Colonial Heating & Cooling | Better Business Bureau® Profile BBB accredited since 2/28/2014. Heating and Air Conditioning in Plymouth, MI. See BBB rating, reviews, complaints, get a quote & more. Angie's List https://www.angi.com ' companylist Colonial Heating & Cooling Reviews - Plymouth, MI Colonial did an excellent job installing a water heater, energy efficient furnace and a/c unit. The installers were efficient, knowledgeable, courteous and ... Colonial Heating https://www.colonialhc.com ' testim... HVAC & Plumbing Customer Reviews | Contact Us Today From sales to install and followup all of the staff at Colonial were great. I got 6 quotes in all on Lennox system ... reviews.birdeye.com https://reviews.birdeye.com ' coloni... Colonial Heating & Cooling - Birdeye for Business Reviews Read 1153 customer reviews of Colonial Heating & Cooling, one of the best Heating & Air Conditioning/HVAC businesses at 41170 Joy Rd, Plymouth, ... Indeed https://www.indeed.com ' cmp ' re... Working at COLONIAL HEATING & COOLING: 11 Reviews Pros: Company vehicle, phone and gas card. You get to start your day from home and clock out when you return home. They give you everything necessary to work ... 3.1 (11) PissedConsumer https://www.pissedconsumer.com ' ... Colonial Heating and Cooling Reviews Dec 23, 2015 -- Colonial Heating and Cooling has 2.2 star rating based on 2 customer reviews. Consumers are mostly dissatisfied. Rating Distribution. Indeed https://www.indeed.com ' cmp ' re... COLONIAL HEATING & COOLING Employee Reviews in Plymouth, MI Pros: Company vehicle, phone and gas card. You get to start your day from home and clock out when you return home. They give you everything necessary to work ... 3.1 (11) Trane https://www.trane.com ' dealers ' c... Colonial Heating & Cooling - HVAC Dealer in Plymouth, MI Colonial Heating & Cooling. 1073 Google Reviews 4.6 stars. Schedule Appointment. 1-844- ... Customer Lobby https://www.customerlobby.com ' r... Colonial Heating and Cooling Review by Sally in Livonia, MI Mar 13, 2012 -- Excellent company, highly recommended. Colonial Heating and Cooling was excellent. From the sales guy to the technicians, they were all very ... 3.0 (2) · 0 People also search for Colonial heating and cooling reviews yelp Colonial heating and cooling reviews bbb cory runge 3 reviews DO NOT USE THIS COMPANY. THEY WILL RIP YOU OFF! Extremely disappointed with services. They came out to fix and hook up our dryer that we received from a friend. The technician that arrived seemed very disinterested in being there. Once they opened the dryer we found toms of lint built up from previous owner. Technician promised that they could clean the machine and fix it up and that it would be "good as new" They replaced some parts as well and tested the unit and said it was "all good" The next day the dryer was not drying. It was pumping out cold air. I found that a thermal switch had been flipped (thanks youtube). But also there was still extensive lint in the machine that was not cleaned as previously promised. We had the supervisor Dan come out who did not actually look in the machine, but told us that based on the pictures, and the information we gave, there was prevously a fire in the machine, which we were not previously informed. Had we been informed about the extent of the damage in the machine, we would not have proceeded with the repair. The supervisor said they could fix the heating elements at an additional cost, and we had to pay extra for the parts. But at this point we decided to just get a new dryer. The supervisor informed us that we should get some of our money back due to the machine not being properly repaired. Once we spoke with the manager Eddie, he refused to reimburse any cost. He stated they gave us a fair price and that they had been more than reasonable. read more

AWFUL! did not fix nor put the appliance back as it was when he started on the project.

We used the consumers plan (btw... not worth it. Put the money you're spending toward it into a savings plan and just use that if things come up instead of losing the money you're putting into it.) colonial came out. They've been out before and I wasn't happy but this time, they came to look at our AC that we knew had a leak of refrigerant because our friend is an hvac tech and recharged it for us in 2021. Colonial came out, said "I'm here for a service call not to fix it. Replacing this valve is a lengthy process." And then said "you have to call to get it repaired or can replace it. Call me if you decide to replace it." And was in and out in literally 15 mins. A service call... means servicing my unit. So I called consumers back and they told us colonial said it was not fixable. Come to find out, my plan doesn't cover anything toward replacement. So my 2400$ has gone down the drain (see beginning statement.) I asked for another company to come for a second opinion. They said they usually send the same company and if they still think it isn't fixable, there's nothing they can do. I said I do not want colonial back here. They sent another company and the guy was AMAZING! He was here for about an hour, recharged the refrigerant, and said he couldn't even find the leak but that it was SLIGHTLY low so there was one somewhere, but definitely no where outside. I will NEVER allow colonial near anything I own or to service anyone I know if I can help it. read more

Unhelpful and not knowledgeable. Colonial installed a furnace and AC unit 7 years ago and it's been broken several times since. They keep coming out, charging service fees and blaming something else. I asked when the lemon law kicks in and they said they aren't liable and they quote "gotta get their $119.00." So bottom line, save your money and go with a different company. read more

This company deals in fraud and tactics very unbecoming to consumers. Colonial was send to my home by Consumer Energy to determine the nature of my failed furnace; within 30 minutes of being in my home, the owner Joshua Pennington showed my husband pictures of what was supposed to be a crack in my furnace. He supposedly had the technician who was with him to go up into my furnace to take pictures. Joshua, advised my husband he was disconnecting the furnace and tagging it because it could leak carbon monoxide. l Upon Joshua leaving my home he indicated someone from his company would contact us to discuss replacement options. A couple hours later I received a phone call from someone name Kevin indicating they could replace the furnace the next day and provide heat for $9100, he also provided several payment options help with the cost. The next day I contacted my insurance company who sent an HVAC inspector. After completely disassembling the furnace determine there was no crack in the furnace. I immediately called Colonial while the inspector was here, we were provided pictures of a furnace with crack which apparently was not our furnace. DO NOT USE THIS COMPANY.....READ THE REVIEWS, APPARENTLY WERE NOT THE ONLY CONSUMERS THAT HAVE BEEN FRAUDED BY THIS COMPANY. We did have to replace furnace definitely not be Colonial for a lot less money . read more

Patrick Longe , the technician came out to fix our furnace that was not functioning properly, he diagnosed the problem and fixed the furnace in a very timely manner. I was very impressed by his competent work and kindness. Our home is warm and comfortable this evening, thank you for your awesome job!! read more

Colonial heating and cooling did a nice job repairing our boiler on a rental property. Excellent service with speedy service. I particularly appreciate the quick follow up by Technician expert Collin when another new unrelated but furnace issue arose. This group is very knowledgeable and the owner Joshua has a solid team. Highly recommended! read more

Amazing and thorough customer service! Kevin from service and Lee from sales and the entire installation team were absolutely amazing, professional and detailed. Kevin explained the problem with the ac unit and Lee took his time to explain the functions and benefits of the different types of units! By far the best service I received from any of the 3 other vendors I had come out. I highly recommend Lee and Kevin anytime! read more

This company made a stressful situation so easy and took the stress away. Our water tank went early in the morning and we had a new water tank that day. I really liked that the crew cleaned up and were neat with the install and careful of not scratching walls. They really did a great job and were very respectful of our home. read more

This company is contracted with consumers and I hate it! They had had to come to our home a few times in 13 years and everytime we get a cocky repair guy who tracks snow, rain whatever into your home. Looking past that this guy must have xray vision because everytime he's like oh your going to need to replace the whole thing whatever appliance it happens to be before he even looked. Once I challenged him that it would be nice if he could look at the unit not just assume he get smart mouthed and looked but runs his mouth consistently as he REPAIRS the simple issue. Never cleans up after themselves but I want them out of my house fast so be it I guess. Made comments about this is why he would never buy a older home(which a gas line has nothing to do with our HISTORIC home). They go bad end of story. Last visit was to replace a flex gas like to my stove. Total distance is 10ft in line and they wanted almost $800.00 to repair it. Had it fixed with another company that's well known for $250.00. Rude, unprofessional, disrespectful, over price and dreadful to work with. To bad the office staff who are friendly and responded with a repair quote fast did not rub off on the repair crew they have. Wish I could give zero stars but yelp requires 1. read more

Do NOT trust this company! A technician by the name of Jessie, came out to my home. The technician was in my home for less than 5 minutes. Without even touching my washing machine, he stated that the motor/transmission had gone bad & that was not covered by my DTE home protection plan. He lifted the washer & said that transmission oil was leaking. He said I'd need a new washer. I've spent over $600 on a new one, plus delivery. Another appliance repair company came to haul away the old washer. There was no oil under the washer. They even reached back out, after they checked the washer, & advised that the only issue was a belt, that needed to be replaced! That technician didn't even TRY to troubleshoot! He walked in & out! So I spent $600 for nothing! Pissed is an understatement! I called Colonial & they could care less! I've reported this to DTE & they are filing a vendor complaint as well! read more

Awful service and sales, do not stand behind their product. Sold me an undersized boiler I used only in winter for heating 10 years ago and have had no less than 12 documented service calls and countless heatless nights. Besides being undersized found it was not ventilated properly. Had them come out prior to this winter for routine check up everything checked out fine. 2 months later was told unit was shot. Their recommendations replace with same unit, no discounts, no credits. I've just wasted to much time talking about them. Don't waste your money, shop around. read more

If I could give zero stars I would. They were scheduled to come out between noon and 4. I waited, no call no show. They called at 4:09 to tell me they had 2 calls ahead of me, they were running late, then they hung up on me. I attempted to return the call with no answer. Then I called DTE (who scheduled the appointment) They told me I would get a call within the next few minutes. It was 35 minutes later when a call was returned. My service was rescheduled with a supervisor for the following morning 8-12 with a promise that there would be a call placed to notify me if they were going to be late. Noon came and went, no return call. When I called the company. I was put on speaker the entire office was making comments about me and the office staff (Sara) hung up on me. I was not allowed to speak with a manger and she cancelled my appointment. 9 hours of wasted time on a company that NEVER had any intention of showing up or fixing anything. read more