Allow return of Faulty Appliance was disallowed. Whirlpool Dishwasher was broken and Carl the owner refused to allow it to be replaced or returned within 1 month of purchase read more

We just purchased our 2nd major appliance from Colonial and we couldn't be happier. The sales team is knowledgeable and not pushy. Their prices were the same as Best Buy and Lowes and delivery showed up right when they said they would. Great job! read more

I have bought several appliances from Colonial. Last Friday I had a cooktop installed. I was told it would be $269. After a few minor adjustments and only after 1 /14 hours I was charged $500 by Frank the installer. I feel I was ripped off. The installation was good but and extra $220 ! Ask before the job is done. Eileen read more

We've ordered 5 appliances from Colonial Appliance. Their prices are comparable and even better in some instaces than the big box stores. Their installers can't be beat! Nice guys and they work hard! The guys who installed our new refrigerator moved the old one to the basement and removed the basement fridge and hauled it away. They even did some minor plumbing work for us. Colonial uses outside contractors for installations and we've been satisfied with the service each time. I recommend them highly! read more

I went over confused about which air conditioner I should buy and the salesman simplified the selection and they checked the internet and matched the lowest price for the best unit for me. Installation is handled by a separate business but it's arranged by Colonial and they made sure I was satisfied. So I'm happy with their service and would recommend them. read more

Our dryer broke in the middle of the pandemic (it was 20 years old). Wanted to use a local non-big box store. We have a difficult stairway to get the dryer up. Called Colonial and explained we wanted a basic dryer. Frank was a big help but explained many of the factories where not shipping but found a nice LG unit he had in stock. It was a little more that the basic unit I had in mind but within the price range I requested. Delivery and installation went smoothly and the dryer works great. Thanks Colonial and Frank for recommending a great unit and meeting all commitments. :-) read more

I recently made an emergency refrigerator purchase after mine went out unexpectedly. I didn't have time to waste by aimlessly shopping around as I was on a mission to save as much contents as I could. I basically went to Colonial in hopes that they could help me and they did. I had the perfect refrigerator delivered and installed the very next day. I even got a price match to the big box store deal. I was really grateful and will be back for my next appliance. It's nice to have a store that you can rely on. read more

I declined to accept the washer and dryer I ordered from Home Depot because when the installers arrived they were incredibly rude and clearly did not want to go to the trouble of doing their job. I won't go into further detail about their horrendous behavior, but suffice it to say the apology received from Home Depot was far from adequate. A friend had told me about Colonial Appliances, and when I called them and spoke to Mike, he could not have been more helpful. He had the same units in stock for the same price and went on to explain the rebates available and the costs involved for installation. I told him of my experience with the delivery people from Home Depot, and he assured me that the delivery people/installers they use have been working with them for years and vouched for their professionalism and expertise. The units were delivered as promised and installed with ease. In fact, the installers said this was the easiest installation they'd had all day and could not understand why the Home Depot folks had been so difficult. Mike even went to the trouble of filling out and mailing me all the rebate documents required, and had stapled copies of the invoice to each rebate document. All I had to do was fill in the serial numbers and where I wanted my rebates sent to - could not have been simpler! I cannot say enough positive things about Colonial Appliance, Mike and the very professional and knowledgeable installers. I highly recommend them. read more

All my appliances have always been from Colonial Appliance .. never a problem .. always satisfied with products and Customer Service

Just bought a clothes dryer from Colonial and I couldn't be happier. They have great prices and make buying appliances so easy. They arrange the installation, call with a time window for delivery and have courteous and professional installers. I previously bought all new kitchen appliances from them and was happy with that transaction also. Bought a TV there last year, too, which was a great purchase. Buying from Colonial is great on so many levels- you support a local business that stands behind what they sell, they meet or beat all competitors prices, they provide great customer service, they deliver when promised and all personnel are courteous- you will never meet a "pushy" salesperson in their shop. So happy to have Colonial in the neighborhood! read more

I ordered a low-profile microwave from Colonial and it was a great experience from start to finish. I found the item I wanted on line and went to the store to speak to a rep because the cabinet it hang from is very shallow. The man looked at the dimensions of my cabinet and the dimensions of the microwave and said it wouldn't be a problem. A few weeks later when the microwave came in, Mel called me to schedule an appointment. It was installed perfectly roughly 2 hours after he called me! The two installers were polite, thorough, respectful of the kitchen andhung protective blankets. After installation was done, Mel gave me a run down of the microwave and a couple of tips on proper usage. 5 stars - I couldn't be happy. I am especially happy that I didn't have to go to Home Depot or Lowes. read more

I don't write many 5-star reviews because not too many places deserve it. Purchased a Bosch dishwasher in 2017 and a Frigidaire washing machine in 2018 and couldn't be happier. In the case of the washing machine, Colonial met and beat a rival price from Karl's, including hoses, delivery, installation and removal of the old unit. Billy and Carol at the store and Rob in the field were all the best. Plus, you get to support a local business and get the exact same product, service and price as HD, LOW, etc. In fact, better service and more convenient. read more

I bought a microwave here in November. They sold me a microwave that did not meet any of my specifications (smaller than what I asked for, less features than what I asked for and most importantly half the fan speed of what I asked for) and delivered a week later. Obviously I called to complain and continued to call until the problem was resolved. I took a day off work so the appliance repairman could justify the microwave did not meet my needs. I spent two days waiting on delivery for the microwaves. In February I finally got the microwave I asked for in November. It should not be this much work to get a new appliance. read more

Great coordination between purchase and installation. I was kept current on the delivery schedule. The three men who delivered, installed and took the old machine were pleasant and very professional. I'll certainly be back to Colonial Appliance. This was a 5-star experience! read more

I just bought a speed queen 5000 series washer /dryer at considerable $$$$ as a gift for my son who just bought a home. The second time he used the dryer the dryer didn't work. It was the door switch. How did it even leave quality control??? When he called they referred him to the appliance repair people which will not be able to get there for over a week. I own the top of the line pair and loved it so I bought this pair that was much more expensive than most other brands, Speed queen prides itself on their product! What a joke ! The customer service was below par with Colonial on their delivery also. Also the customer service at Alliance laundry owners of Speed Queen was also a waste! This is a brand new washer and dryer. read more

Had service call for gas leak in oven, had service tech come out, checked oven stated no gas leak. Waited 4 hours for PSE&G only to be told still have a leak, called them they stated nothing they could do, out $100 total RIP OFF!!!!!!!! Stay away, they could have at least offered to come back out at no charge. read more

I've been ordering appliances from Colonial for years (my family has been in New Providence since 1976 and also has been loyal customers) and although their prices have been great, their customer service and delivery have gone down the toilet. If you order from them, nail down a delivery date in writing - don't trust what they say over the phone - and follow up at least a few days ahead of time. Nothing more frustrating than rearranging your day to be home for a delivery that doesn't show up. This has happened to me twice with them. Nice people (very apologetic since error was on their end) but now I have 2 wasted days and still no refrigerator. I'll be shopping Karl's appliances in Madison going forward. read more

Colonial was recommended to me by a few different people who have been pleased for many years. My experience with Colonial was sub-par. My appliance order was placed on back order and I was never notified. After waiting longer than I should have, approximately 2-3 weeks, I called Colonial to ask why I had to contact THEM and haven't been updated about the back order. The salesperson responded that there was "no update" because it was on back order. I replied to him, "THAT should have been the update!" He then elaborated that the manufacturer had no ETA on when the item would be available for delivery. I could have been waiting forever and never would have known. I cancelled my order and bought the exact same item at another appliance dealer for $10 cheaper and it arrived in two days. read more

We purchased a washer and dryer from here and this year a grill. The service is fabulous as were the prices. It's nice to know there are still local spots to visit without always having to rely on the big orange box. The grill was delivered and set up for free which was nice! Anytime I have a question or look for an appliance, I always consider this spot, even though it's a few towns over. read more

Frank promised me a rebate with my purchase. I applied for the rebate, I was declined and asked Frank for help. Frank never replied. Don't trust Frank and by association Colonial Appliance read more

We have shopped this business for years. Drove there yesterday afternoon. Door was locked. Store lights were dim and no activity noted. A door sign indicated showings by appt but if available staff, walk ins were permitted. Called the posted telephone #. Woman answered. Explained we were in parking lot. ." By appt only." This hard working, enthusiastic sales person motivated us to make our purchase at another store. read more

I needed a new dishwasher quickly. I had a poor experience with Home Depot on a previous appliance order, so decided to go with a local store. I worked with Billy at the store and was able to get an in stock dishwasher ordered and installed in less than two weeks, during the pandemic and arriving before Thanksgiving. The install was excellent with a newly leveled floor under the dishwasher and a new outlet. The installers were experienced, efficient and professional. This was a wonderful experience. read more

I did get a good price and quick delivery .The thing was within 6 days there was a problem with the appliance.In fairness, not their fault.It was apparently a manufacturers issue.Also appliance installation was a little expensive.Still , pretty good place. read more

We bought a Maytag steam tumble dryer from Colonial Appliance less than a month ago. It has been nothing but trouble and failed several times by over heating. Initially Colonial were helpful with replacing parts but now it keeps failing they have been very unresponsive. They promised us a 2 year service agreement because of the trouble but have not delivered on their promise. Very disappointed with their service. They talk the good sales talk but do not follow through with their service. read more

hello - had a very bad experience with an over the stove microwave - the installation went very bad - the man had no ladder - I had to supply the step-stool for him to continue (remember this installation is not free) he damaged my cabinet because he drilled crooked !! when I complained the installation man was mad at me for not accepting a damaged cabinet - now I need a new microwave and I would NOT go close to Colonial Appliance - unhappy customer will shopping elsewhere - word of mouth is powerful and it travels !! read more

I bought a washer which malfunctioned on the first cycle on the first day I had it. It continues to malfunction. It stops mid cycle and generates error codes. I am well within my right to expect that an appliance sold as "new" should not need repair. Colonial refuses to replace it and says my only choice is to have it repaired. I suspect they are buying seconds and selling them as new. Go instead, to a large, reputable store such as Home Depot or Costco that will accept a return of a defective appliance. read more

I recently purchased a Bosch microwave from Colonial after a bad experience at another big box store. The customer service was great. They offered free delivery and beat the price of their competitor. I needed the microwave installed and they gave me the number of a person they use. The installer called me back the same day and arrived the following morning. I will be back for all my appliance needs. read more

My wife and I purchased a LG washer and dryer in August. The sales process and delivery work perfectly as all staff were extremely courteous and professional. After using the washer, it did not clean the clothes very well. This top load washer did not even cover the clothes with water and upon finishing some were still not even wet. We complained to Colonial and they sent out one of their professional servicemen. He investigated and suggested the washer was working as designed, but understood they some of these new washers are designed to use a limited amount of water for energy efficiency reasons. He suggested we call LG which we did. They admitted there had been numerous complaints and the issue had been handed over to their engineering department with no resolution thus far. We demanded LG either fix the problem or take the washer back. They refused. They gave us one of their authorized servicemen to call which we did several times. No one answered nor did they return our calls. We went back to Colonial and shared the story with Carl who understood. He went to work to get LG to take the washer and dryer back so we could get a replacement. It took time working with LG, but Carl was successful in the end thanks to his persistence and desire to make us a satisfied customer. We now have a new Maytag washer and dryer that work perfectly. Thank you Carl as we highly recommend you and your staff to anyone wishing to purchase products from your store. You are one of the very few stores that stand behind your products and service. read more

I've used Colonial for 15 years for an assortment of appliance purchases, most recently a replacement dishwasher . Good price, no sales pressure and competent install. No need to go to a big box store. The one star deduction was because I'd would have liked a little more notice on the install scheduling- two calls to installer and store before call back. Overall, good price, no drama, quick and easy. read more

My clothes washer died. I went to Colonial and was able to buy a new one and have it delivered 3 hours later.

thank you so much for all your help and honesty in selecting the right appliance your the best ever

My parents have been going there for nearly 30 + years. When it came time to do our Kitchen, I knew this place would be my 1st choice to start. They have a very knowledgeable sales staff, the staff is very friendly and professional. We personally worked with Billy, and his product knowledge and warm personality really gave both my wife and I peace of mind. We purchased a 36" Thermador range and 48" built-in frig amongst other kitchen and laundry appliances. My wife had for months been window shopping online and at the big box stores. But as I told her, once we were serious only 1 place to start at, and we never went elsewhere. Billy was tentative with sales dates, for when letting us know to take advantage of the best pricing, they offer cash or check discounts, and they do not give you the run around regarding pricing. I mean we can all search for pricing even while in store on our own phones. So, Colonial Appliance is a family owned and operated place for nearly 37 years now, their pricing is competitive, free local delivery along with a pleasant sales staff. I highly recommend for anything whether small microwave or high end Thermador. Start here, you won't go anywhere else. We personally worked with a young gentleman named Billy who we highly recommend. read more