As a follow up to my own going dealings with Sal from NYC Fireplaces, Please see the attached email…read moreI just received today! I am going into month 3 of having a nonfunctioning, unuseable outdoor kitchen which still remains a half built shell on my back deck because Sal sold me a damaged, subpar outdoor kitchen which he refuses to provide any level of customer service! This business owner cares about one thing and one thing only... HIMSELF! He does not care what happens to you after your check or credit card clears! As seen in the attached image, Sal from NYC fireplaces has revoked even the smallest simplest gesture of customer service since I wrote a negative review! This man thinks his word is all that matters in this world and does not believe that actions speak louder than words! Another tit for tat expectation from a shotty self centered looser of a business owner! RUN RUN RUN from this company! Go to absolutely anyone else! This man is a thief. This man is a corrupt business owner. My credit card company says numerous people have opened claims against this man! Even the OEM manufacturer of the kitchen island has said they will be refusing to allow this man to represent their company moving forward! Do not fall for all his positive reviews! They are admitted friends who he has leveraged to boost his scores!

This was a really great experience and I will be working with NYC Fireplaces again! I initially…read moreordered a Gozney Dome pizza oven. They had the best price I could find online which is why I went with them. A few days after the order I realized I had made a mistake - I ordered a dual fuel wood/natural gas oven, when I actually needed dual fuel wood/propane. I called and spoke to Luca who immediately made the change in their system. The oven was delivered the next day and the delivery person was extremely courteous and helpful. Again, I made another mistake. I forgot to order the stand to put the pizza oven on. I called Luca again and he took payment for the stand and offered to waive the FedEx costs since I paid for assembly initially. That would have been great customer service already, but to go a step further, Luca called me back and said they would put it on a truck and deliver it that same day. Such a great experience!

Always friendly, always have what I need, often less expensive than big box stores…read more Love shopping local!

Foley's had BETTER PRICE than the Supermarket!…read more I decided to buy a Fix-A-Flat tire repair product for my son (who had a flat the week before) I went to my local supermarket, found Fix-A-Flat priced at $14, but figured Foley's might have it...and I like to patronize local businesses when possible. Turned out it was $12, two dollars cheaper, at Foley's, but I realized something else: Auto care, tools, and garden supplies are bread-and-butter to a hardware store, while they're just convenience items for a supermarket: stores like Foley's have to be well-stocked, and have knowledgeable staff who can answer questions. So now I will make Foley's my first choice for tools, because they know them best. But don't worry, supermarkets in Larchmont and Mamaroneck: If Foley's starts selling carrots and cauliflowers, I'll still buy them from you.

One week prior to a big family party (50+), my double wall oven broke. My repair man informed me it…read morewas not fixable and recommended I contact Adam at Joe Ds for a suitable replacement. Within a few days I had a beautiful BOSH micro-oven installed. This would not have been possible without Adams close attention to detail and willingness to help! He was a rock star, as were his installers! He saved me and I'm so grateful!! Highly recommend Joe D's. No need to look anywhere else for appliances! My first experience and not my last! Pamela

Of course in the middle of a global health crisis my washer (which was original to my home) decides…read moreto break down in the most spectacular of ways (the whole thing came apart while doing a load of laundry) After calling around, I got a referral to Joe D's and I was not disappointed. Adam was so helpful with the measurements and was able to recommended models that can be stacked to create more space AND be energy efficient. He also let me know about all the different rebates I could potentially qualify for. I ordered a washer/dryer set on a Wednesday, and they came in first thing Friday morning. They were super fast with installation and very polite. They were all masked and gloved up, and they took my washing machine away. Joe D's is comparable, if not cheaper than the big box stores AND you get amazing customer service that you would NEVER get at a big box store. Thank the Lord for Adam and Joe D's Appliances or else I'd be hand washing all my clothes right now.

I recently decided to have a gas log effect fireplace installed in my living room…read more I was recommended by a friend to contact Victor at Westchester Fireplace to visit my home and suggest the types of product available. I chose a multi tier adjustable gas flame product with remote control, and the price quoted for the entire unit and installation was extremely competitive. The installation was completed speedily and efficiently by an experienced professional and I am very satisfied with my purchase.

Like many others have mentioned, I would advise not to do business with this Company. Here is my…read morestory. I called this morning at 9:30 AM and left a message that I was interested in a gas fireplace insert. Since I did not hear back for a couple of hours (which itself was a bad sign), I decided to visit the showroom. My mistake. When I arrived, the door was locked so I rang the doorbell which looked to have an intercom and a buzzer which would allow the door to be unlocked from inside or have someone say they were coming to let me in. I waited for a couple of minutes but I did not get a response. I rang again and again didn't get a response. I tried to open the door thinking the buzzer might be broken but that the door might have been unlocked. I looked at the signs and confirmed that the showroom was supposed to be open. At this point, I was thinking that I drove 20 minutes to the showroom only to find it was closed. After waiting for another couple of minutes, I tried ringing a third time. I thought I might have heard the intercom or the buzzer so I tried to open the door. All of a sudden, the door flew open and I was confronted by what can only be described as a deranged man with a face contorted by anger. He got up in my face yelling at me to "stop shaking my door." Before I could even get out a single word explaining to him that I had been waiting for 5 minutes and was a customer just trying to visit his showroom, he screamed at me to "get the f/k outta here." I actually thought he might get violent. The entire episode lasted for less than a minute. He actually did me a favor by yelling me at to leave. If you are reading this, you too should listen to him and never enter the store. After reading some of the online reviews, I'm assuming this person is Victor, who has been variously described as unreasonable, obnoxious, condescending and rude. I can only add that the person that confronted me was an angry, miserable person with psychological issues. I can't imagine the headaches someone would have if they did purchase anything from this Company and had to deal with this person.

Swanky's Cookout Supply is an absolute gem!! My husband wanted a new grill for his birthday and a…read morefriend recommended that we skip online shopping and sub-par box store offerings and go directly to Swanky's- it's across from the Witch Hazel factory in Essex-well worth the short ride!!! The shop is family owned and operated- and it is just lovely. They offer a variety of propane and natural gas grills, as well as pellet smokers and fire pits. There is something in every price range. Additionally, they offer beautiful and high quality outdoor furnishings, serving platters, grilling utensils, spices, sauces and rustic decor. Mason was there to help- never hover. He asked all the right questions and helped us to make an informed decision regarding our purchase. I will definitely be going back for my birthday!!! Thanks for a great experience- stay Swanky!!!

This is a BBQ'ers dream. The selection is great and very high end. It is expensive but most of…read morethe stock is american made and the highest quality. The staff is actually knowledgeable about what they are selling and can provide information beyond the single page sales brochure. It might be the best grill & outdoor cooking store in Connecticut and certainly a destination for a road trip.

I want to say I had my pellet stove cleaned last week from fire glow, John. My stove is eleven…read moreyears old purchased from Fire-glow. When John finished my cleaning maintenance the stove runs like brand new. His is very professional and highly recommended. Thank you John, Kevin M

We've had our insert for a couple years, I wanted to use it for a while before leaving a review. We…read moredo like our.stove, but I would recommend shopping with a different company. We used them for installation and that was fine. the issues we had were the unit they sold us was too small for the opening so we noticed a gap after it was installed. It's on me that I didn't double-check the measurements but its also why I bought from someone who specialties in this. Then, when I called them about a fix, their first option was to charge me for a piece to cover the gap. Final issue post-install is the window developed small crack. I called them for warranty service and their response was again to offer options where I have to pay. They eventually agreed to call the manufacturer for eh warranty but it was like pulling teeth. I followed up after a couple weeks and again got an unenthusiastic response and no information. That was about 6 months ago and I've given up on them.

My Family Appliance was able to get AC units that none of the big box stores were able to get and…read moredid so under a time crunch working overtime to make that happen. Would highly recommend even if you pay a little more. It is well worth any additional cost .

Recently purchased both a dishwasher and microwave. Everything thing went as smooth as could be…read more The prices were fair, and delivery and installation were handled efficiently and effectively. Dealing directly with the owner was a major plus. I guess that's why it's called "My Family". Almost like having family in the business. I highly recommend this relatively new place for your appliance needs.

just had a great experience with Steve! He saw my window screen needed a minor repair. Fixed it…read morewithout charging a dime!

I would like to commend both Konstantin and Steve for helping me today. First Konstantin figured…read moreout how to remove a stripped screw from a toy battery compartment. He wouldn't give up until he solved the problem. Then Steve took over by adapting a new screw to replace the stripped one. This is just one of many times that they have helped me. I appreciate their expertise and patience.

Bought all my appliances there the past 25 years ! Great place to buy appliances! Need a new oven,…read moreso I'll be there soon!!

We just bought a gas range from Tripodi's Electric to replace a 25+ year-old range. From the point…read moreof sale up through the delivery and installation, every person we interacted with was friendly, knowledgeable, responsive, and accommodating. Given the age of our old range, we needed plumbing work done on our gas line before the range could be installed. Mark from the show room was extremely flexible with us as we worked to schedule the plumber's visit before scheduling the delivery/installation. I would highly recommend this store to anyone in need of household appliances. Large appliances are a headache to shop for, and this team made sure to ease the stress with their service.

Showed up on time, completed the work efficiently , made no mess and left the room perfectread more