I think the job was great and would definitely recommend C&J to all my friends great work guysread more

I would never go here this place is a rip off the guys are unprofessional…read moreand they take forever to fix your car!! DO NOT GO HERE!!!!!!!

As always, excellent, timely, honest service. They are very considerate in explaining suggested…read morerepairs & are straightforward about which items must be done immediately (safety) vs which could be done with less urgency. --Loyal, long-standing customer--

After being a customer here for the past 3-4 years for routine maintenance and inspections, I never…read moreexpected to have an experience this frustrating. We dropped our car off Saturday morning around 10:30 a.m. and were told we would receive a text and email with the inspection results and estimated repair cost. We waited all day. Around 4:30 p.m., I called to check on it, only to find out they had already closed. Apparently, no one thought it was important to mention that my car would be staying there overnight. So, because of their lack of communication, I spent the entire weekend without my car, was essentially stranded, and had to miss plans I had already made. Not because there was some major unexpected repair taking days to complete--but because apparently no one thought to pick up the phone and tell me they weren't returning my vehicle. I received the estimate Sunday morning and immediately responded. I even drove down there, only to find out they were closed until Monday. Monday morning came and went. No response to my email. No response to my phone call. Finally, around 2:30 p.m., I called again. And this is where the customer service really took a turn. Instead of an apology or even an acknowledgment that keeping someone's car all weekend without telling them might be, you know, inconvenient, I was told I should have told them when I dropped the car off that I needed it back that day. Apparently, when you drop your car off at 10:30 on a Saturday, you are now expected to specifically announce that you would like to have your car back sometime before Monday. Good to know. They also told me the website references them being closed on Sundays, but it also said they are closed on Saturdays which is not true. So not much of a valuable source. I was also told I should have called earlier Saturday to find out what was happening. Because apparently the customer is responsible for chasing down the service department all day to find out whether their own vehicle is being returned. Meanwhile, I still haven't gotten a satisfactory explanation for the actual repair issue. They replaced my muffler in 2023, and now, only about 15,000 miles later, I'm being told it needs to be replaced again. I asked a very reasonable question: Why? Was the part defective? Was there an issue with the installation? What caused it to fail so quickly? I still don't have a clear answer. And then there's the $75 inspection fee. I was repeatedly reminded that they were doing me a "courtesy" by not charging the full $150 inspection fee. After being left without my vehicle for the weekend and receiving essentially zero communication, that "courtesy" didn't feel particularly generous. I completely understand that repairs take time. I understand that businesses get busy. I understand that sometimes a vehicle can't be finished when expected. What I don't understand is why communicating that to a customer seems to be so difficult. A simple phone call Saturday saying, "We won't be able to get this back to you today, so we'll need to keep it until Monday," would have prevented this entire situation. Instead, I was left without my car all weekend, missed plans, had to chase them down for information, and then was told that the whole situation was essentially my fault because I didn't specifically ask for my car back that day. I've been a loyal customer for years, but this experience has seriously changed my opinion. The repair itself is one issue. The way a customer is treated when something goes wrong tells you much more about a business. If you value your time, your transportation, and basic communication from the people working on your vehicle, I would think twice before using this service department.

I have had several vehicles repaired by Allston Collision over the years. Paul and Able do…read moreexcellent work. They know how to manage the process with the insurance companies and I have never had an issue with the work they have done. They make a not so fun process as painless as possible. I would highly recommend Paul and his team at Allston Collision.

Abel and Paul did such an amazing job on my car!!…read more I had a dent and some scratches next to my front taillight and when I picked up my car, it's as if I got a brand new one back! I was so so impressed!! I would highly recommend coming to ACC. Ava was so kind when I dropped off my car. Paul is definitely my new car guy for sure!!

Scratches from bad parking job removed and piano black wheel arch trim restored to new. Perfect…read morework, excellent value. Will use them again next time, Inevitably.

Absolute quality fair price.In 84 years buying services have rarely found this level of quality…read more Leo and Denise do credit to their father who founded the business. Peter Castaldi

I called for an appointment before taking my car in for repair damages and paint. I got an…read moreappointment to bring the car in two days. My car finished and back to me four days later. Excellent work! I am highly satisfied with their work. I would recommend HICKS Auto Body to everyone, job well done.

Great work they are true professionals. I recommended my…read moredaughter to hicks auto body after her car was rear ended. Willie Jr.'s team did a phenomenal job, the car looks better than when she bought it. 10/10

Continue to have great interactions with the staff from todays collision…read more They take time to attend the Honda cars of Boston clinic nights. Still very happy with the results of my repairs and the extras they took care of.

I thought customer service was dead until my experience with Today's Collision. I was referred to…read morethem by my insurance company. They got my car in quickly after my accident, updated me several times throughout the process and returned my car quickly, detailed Inside and out. The little details like backing my car into the garage on a rainy day so I didn't get wet didn't go unnoticed. Thank you. You guys are great!!

First time here on 7-7-22. Location is close to my work &…read moregreat reviews....ALL TRUE. John was a pleasure to talk with, Donna was so friendly and Daniel is a gem!! Oil change & tire rotation were done and a screw was found & repaired on my rear tire. Low air pressure alerted me the day before my scheduled appt. John even helped me with two unscheduled things. Now that's how customer service is handled! BRAVO to this fabulous team. So happy to have found this place :) Mary DiGirolamo

I would definately recommend this auto shop very professional prices are reasonable and they do a…read moregreat job in making sure your car is good to go. I've gotten oil changes tires changes transmission done oil changes whatever you need they can do . The team is excellent and efficient and all know what there doing . Would definately recommend going here for all your car needs

Unfortunately, the new normal seems to be trying to avoid being hit by distracted drivers. In this…read morecase, the driver was looking down at her lap and failed to stop at a red light. Thankfully, the team at 1st Class Auto Body in East Boston came to the rescue. After the damage was appraised, I brought my vehicle to them for repair. They were reasonably busy and had to order parts to replace the damaged components, but I just picked it up and it looks absolutely beautiful. You'd never know it had been in an accident! I can't praise them enough. They kept me informed throughout the entire repair process with regular updates, which gave me great peace of mind. As an added bonus, they even cleaned the interior of my car before returning it. Between the flawless repair work and the attention to detail, my car looks and feels brand new. I highly recommend them!

The Best Auto Body I have ever been to. Kevin, Angel, Hilda and all of them are good people!read more