Spoke with the owner regarding a damage to my window and chrome frame on my Lexus. Received conflicting information from my insurance company. I was frustrated from getting quoted ridiculous prices to inconsistent info from other places. The owner was straight up with me and actually provided a resolution where I was not only able to save money but get my issue resolved quickly. I'm grateful for his recommendation and I would not hesitate TJ do business with him read more

Excellent job guys! Fred is a very nice person and did great straightening issues with the insurance company adjusters who made mistakes on parts and repairs estimates. The end result was a perfect "like-new" repair, a nicely cleaned car AND an associate staying over 45 minutes late on a Friday night so I could get my car. Kudos all around! read more

Collision Experts - Like it never happened! - Auto Repair Near Me - Long Beach, California

Fred and co were very professional and on top of it, kept me updated every step of the way. Brought my car here after a drunk driver decided it might be a nice place to park. Now you can't even tell! Check them out, you won't be disappointed. read more

Our neighbor recommended Collision Experts after our car was randomly keyed to the metal. Collision Experts did not disappoint. They did an amazing job repairing the damage. Fred was very friendly and knowledgeable. He quickly provided a no nonsense quote and our car was repaired within two days as promised. It is an older vehicle but the color prefectly matches the rest of the car. Thank you Fred and Collision Experts for an amazing job! read more

My Lexus smashed rear bumper was replaced and paint matched flawlessly. Fred found an after market bumper which kept the cost down and quickened the repair turnaround time. I highly recommend Fred and his professional team. read more

Fred is the best. He is welcoming to every single person who walks in and listens to the description of the problem He is trustworthy and follows through with updates on the vehicle. They maintain the highest level of quality of service. I would trust them to take care of any vehicle. Try them!! read more

This morning, I had some issues with my car (Honda Civic ) and noticed the problem was coming from under the hood. The young men at Collision Experts were incredibly attentive and kind. They serviced my car immediately and, as a woman who doesn't know much about cars, I truly appreciated that they were completely fair and genuine. They didn't try to take advantage of me in any way. Thank you so much, gentlemen, for your honesty and excellent service! read more

Came in for an estimate and they walked me through everything clearly. The team got the job done quickly and my car was back to normal in no time. Happy with how everything turned out. read more

Quick, professional, and honest. Gertie delivered great work and made the whole process easy

Professional customer service, good quality on final revealed. Recommended for all your auto body needs. read more

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What a disappointment. I stopped by to have a conversation and to inquire about having my vehicle painted but was treated to a most RUDE and UNPROFESSIONAL individual named FRED. His treatment of me, a former customer (and potential returning customer) was unexpected, unprovoked, and unacceptable. Clearly, the business is in some kind of trouble but clients should never be handled as I was. If you can avoid this business, simply "go someplace else", as Fred suggested to me. I couldn't believe the experience and don't want anyone else to be treated as I was. Not good. read more

My older Kia was broken into and attempted theft that blew out my rear passenger window and wrecked the steering wheel components and ingnition. Thankfully insurance sent me a list of recommended repair shops and Fred was able to accomodate by getting my car towed to the shop and kept me informed all along the way. I am pleased with the work and would highly recommend using them as they are quick and efficient and keep you updated. read more

Amazing experience with Fred at Collision Experts. Friendly, prompt, honest and excellent work on my car. I had a hit and run dent on my drivers door and he worked with me and my insurance and got it fixed in a week! Thrilled to have my car back to normal. He gave me an honest quote right off the bat and the value of service was amazing. Go to them for your car needs! Great service. read more

So impressed with the customer service and how fast they were able to fix the part on my car! I highly recommend this place and would go back again if another issue occurs! read more

My experience from beginning to the end was easy and stress free. Fred Gil the owner was in the shop each time I came down and answered all my question with his 30+ years of auto experience. My car was well taken care of and I'm happy with the results. I really felt I was taken care of and will recommend Collision Experts to family and friends. read more

My car was broken into, and the thief completely jacked up my ignition, which caused major issues as the car would not start anymore. Fred, the owner, reached out to me right after my claim was filed, arranged for my car to be towed to his shop, and handled the repairs in 4 days. I was kept in the loop with prompt updates, and the ignition area looks better than it did before the break in. I strongly recommend this shop since they did great work, provided amazing customer service, and the owner really goes out of his way to make sure you're taken care of. read more

Further damage was done to my vehicle while in the care of this shop as repairs were being made. Whichever technician had the responsibility of completing the repairs for my car was negligent in prepping the vehicle before sanding/buffering commenced and caused damage to my rear windshield, left passenger door/window panel, and other areas. Upon my arrival, I was told that my car would not start and they needed to jump start the battery before I came, so I was to wait 15 minutes before shutting it off. This prompted me to immediately inspect my vehicle for other issues since it was clear that the vehicle had been neglected while being stored in their facility for approx. 28 days, and that is when I noticed the subpar paint with multiple sand/buffer streaks and other body damage. The owner Fred Gil was not pleasant to talk with and he was very rude when he realized I wanted them to correct the issues that were damaged and done sloppily. He told me that my car looked better than the way it came in as to justify their wrong doing. While speaking with Allstate rep, they wanted me to return the key to the shop and have them fix the issues, while on the phone with them, Fred would not except my key and told me to leave and insulted me on my way out (Allstate rep heard all of this too). And to add another insult to injury, I had to call AAA because my car would not start while parked outside of their shop, I paid approx. $250 for a new battery. Worst experience ever and very stressful event. Stay away from this shop if you want things done correctly. read more

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My daughter (who is 19) took her car to Fred to get a estimate for work she needed done on her car. He was super nice to her. He was so honest when he could have totally been dishonest since she was so young. He did an amazing job on her car and the repair was less then the other estimates she got. Will definitely recommend my friends and family to Fred if they are ever in need of his services. read more

Would never go to this place ever again, will never recommend this place to anyone. The staff there is very unprofessional and rude!! Spoke with the owner. The owner was so rude. He didn't bother checking the claim sent from my insurance company. He just refused to work on my car even though I had an appointment. He stated, "I'm the owner and I do what I want. Whatever I say, goes" what a bad environment to be in. Not only was he rude to customer like myself but also to his employees! Wish I can put Zero star for this place!! read more

Coming home from vacation to find my street-parked car plowed into and royally banged up was horrible, but at least the process for getting it repaired with Collision Experts was a painless breeze. Thanks to their partnership with Allstate, everything was easy and streamlined -- no extra steps of having to get an adjuster! Excellent customer service and quality repair work. Will definitely use again. read more

Collision Experts - Before - Auto Repair Near Me - Long Beach, California

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Thank you !! The boss was nice, informative and helped me. For me over all great the only they didn't show me the car usually they walk you to your car and show you the results. but it was still great. Overall satisfied and would recommend. I had a dent removed and scratches buffed out. Reasonable price. I won't miss the cracking sound my door made before. Don't have a before picture but I do have an after and it looks great. I will be back here if I need anything else. read more

Collision Experts - Driver bump and scratches removed. - Auto Repair Near Me - Long Beach, California

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Bring your car here for auto repair! This is the third vehicle that they have worked on and every time, they do a stellar job! Lifetime warranty on the work and get the job done in a timely manner. Highly recommend! See photos. read more

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Amazing! I got hit with flying bricks and had damage to my hood and bumper, etc. Allstate recommended them, and I could not be happier. Matt took care of everything the whole way. He explained what would happen, he told me what to expect and he even got the job done early. He communicated with me the entire time. I've never had such great service and the car looks amazing. I highly recommend this business. read more

I had two deep dents on the hatchback of my car and a small gouge on the side. The estimator explained how much and what they would do. It was a more than fair price and they did a great job. The work they did looks perfect, it looks just like new. read more

I took my car in for a small scratch on my bumper. I'm only 18 years old and know absolutely nothing about cars. The owner, Fred was extremely helpful in explaining everything to me and even gave me genuine advice about how to deal with my insurance and what I should do about the incident in general. I truly appreciated his kindness and how easy he made the process for me. My car was ready in a day and half and looks good as new. I am very happy with my experience. read more

They did a great job. I had to replace my passenger-side mirror. Fred called a couple of places and found the part while i was there when i brought in the car. I brought the car back the next day. He had the part and did the job, including painting it, that same day before 5:00. At a much lower price than the dealer had quoted me. Fred was efficient, friendly, explained things clearly. i will definitely come back for any future body work. read more

I have gone to Collision Experts to see Fred with 2 different cars for cosmetic touch-ups. Both times, I did not have an appointment and both times, he was able to fit me in and have me out within an hour. Fred is super friendly, personable and provides very fair pricing. For my most recent cosmetic fix, Fred did it in under 10 minutes and said it was "on the house". Especially in these times, I would never expect anything free and it was just such a nice surprise. I would recommend and trust Fred at Collision Experts for any auto repairs based on my experiences with them, which have always been pleasant, fair and fast! read more

I have an older car that needed a brakelight assembly that I was told would be almost impossible to find and VERY expensive. I was worried about a fixit ticket. They did a great job before when someone backed into me, so I called them. Fred was very courteous and reassuring. He located the part and replaced it within a few days at almost a quarter of the price I had been quoted. read more

Fred and Matt at the front desk were very friendly and helpful. They gave me a good deal on fixing my car after getting into a crash. They took care of my vehicle fast and it's been working great since then. I'd highly recommend this business. They are good guys and will help you out. read more

Collision Experts - The crash - Auto Repair Near Me - Long Beach, California

Made the mistake of going with the first choice insurance suggested don't do the same as I have. Took two weeks for them to even get my car towed to the shop, lack of communication and then blamed it on us when insurance had given all our info. When we did ask about an estimate of the car a couple after they've had it in their possession the man who answered the phone was beyond rude. When it was time to pick up the car there was still visible damage when they had time to fix it as they were only waiting for a piece for the airbag and to justify I would only pay half the deductible. I don't care about the money I wanted my car entirely fixed not some half done job. the shop gets paid the full amount by the insurance so them pulling this was bs was ugly and disappointing. If you care about communication and a good body job look elsewhere. read more

More then is year ago took my car to get repair a Nissan Pathfinder turns out the guy who supposedly fix it did a lousy job the panel on the door is not straight not to mention the Worker stoked some led lights . When I called to complain the guy said he would call me back still up to date still no phone call . Also the bumper that they messed up on isn't even straight thanks for nothing . Hope Folks read this and choose another collision center . read more

This is the most unprofessional place I ve ever been. I took my car here because it was recommended by Allstate. After the repair, my car started having issues that didn't have before I took my car there. I had to return 2 times to the shop x new issues. The owner Fred was condescending and never accepted responsibility for messing up my car. The third time I took it, he didn't call me to let me know that my car Had been sent to the dealer!. Never updated me with this information, had an attitude and talked down on me. Rudeness. This is an update. My car is still at the dealer because of what Expert Collision did to my car. I have been without a car for 1 month because Expert collision messed up my car. I will report this company to the BBB read more

We brought in our truck through Allstate insurance. Isaiah was great, good customer service, very friendly and always kept me updated. Our truck was fixed and ready in less than 2 weeks just like he said, when I picked it up everything looked good. The only thing that made me give them 3 stars is that they only washed the quarter panel they worked on, the rest of the truck was dirty and dusty. I mean was it really that much more to wash the whole truck? read more

Absolutely best place in town. I recently was in a car accident and completely ruined my drivers side door. Collision Experts was the first place I called and talked to Fred. He was more than helpful and saved me probably thousands of dollars (no exaggeration). I was so lucky to have found this place and even more lucky to have had Fred to help me along the way. Hands down best experience i've ever had with a body/repair shop. read more

I have a BMW that was t-boned and shredded in an intersection and Allstate referred me to these guys. They not only kept true to the estimate my insurance gave them, the car was fixed to perfection and washed when I picked it up. It took two weeks to repair the car and they give little courtesy calls to let you know how the car is doing. Very friendly crew especially Fred! Thanks for fixing my car! Here's before and after pictures read more

Collision Experts - My BMW was t-boned & shredded. Allstate referred me here. Kept true to the estimate. Car was fixed in 2 weeks & washed. Very friendly crew! - Auto Repair Near Me - Long Beach, California

My fiancé had her car bumped into the day before she was expecting to fly out of state for thanksgiving. I would like to give a shout out to Matt who was went above and beyond for us. The bumper was sorted within a few days but here comes the stinker on our end... I thought my fiancé had the spare key so I could pick it up after hours... turns out she lost the spare key! I thought I had to call out a locksmiths seeing Collision Experts have already completed a grand job on the car and were able to leave my car outside the garage so I could pick it up when I wanted to. I decided to leave it for the evening as it was thanksgiving eve and nobody would be open and thought I'd be cheeky enough to ask Collision Experts if they could open up the car. Roll on Friday morning and they opened my car up free of charge. A stress free day thanks to Fred, the owner who was easy to communicate with and accommodating. Thanks also to Matt for being our problem solver too! Honest, affordable, reliable and they go above and beyond for their customers. Will be back again! read more

Terrific service! The owner and manager kept me apprised of the progress on getting my car repaired and it was completed in less time than originally quoted. The craftsmanship was great. You can't even tell that there was ever any damage to my PT Cruiser. I would highly recommend this business to anyone in need of their services. read more

I've taken my car here three separate times and each time I have received excellence service. The first time my car was victim of a hit and run and the entire back of my car was torn off. By the time Collision Experts was done with it, it looked brand new! Anthony at the front desk always called me with weekly reports on the progress, and never left me in the dark on what was going on. They handled everything with Enterprise Rent-A-Car and my insurance so I didn't have to worry about a thing. The second time I took my car in, it was more of the same except this time the damage was on the front of my car. After they were done fixing it, it looked better than It had before. And finally I just got done taking my car in to fix two broken headlights and a broken taillight. Because they are some of the nicest people in the business, they did all the work on my car this last time for free. If you ever need any work on your car, go to collision experts. You will not be disappointed! read more

It's been 5 years and the place is still great and pretty much the same. Very reasonable prices, great work and again everything was done like promised and on time. Thank you, Fred. read more

HI My name is Terry Schultz I had excellent service at Collision Experts. Fred was awesome with followup an pricing. I will be recommending this shop to my friends and family. read more