Get it quick: The owner and staff were unprofessional and rude. The balayage color service was botched, and the resulting corrective color service only provided new issues. Avoid this salon. Full details: I came to Colette's salon and saw Korie for a full highlight and cut. I waited over 15 mins for my stylist to ARRIVE (she wasn't finishing up with another costumer, she was late). She was also awkward to talk to during the long appointment. When I asked for highlights to achieve an ombré look, she decided to use the balayage technique. Although the technique is the preferred way to achieve a more natural ombré look, she was not skilled in the technique and the results were horrific. After I left the salon I saw how splotchy my hair was with large spots of blonde high on my head and many hot spots scattered through my hair. I immediately returned to the salon. (How they could let me leave with such a terrible color service in the first place baffles me). Although the staff recognized me from earlier in the day, no one came up to greet me and continued to talk amongst themselves. I had to ask to speak to a manager. Colette, the owner was there to speak to. I informed her that I was not happy with my service and I needed it corrected. She looked over my hair over and agreed it was not right, and offered to have it fixed. We went to her office to reschedule. The owner was very rude to me. I requested a more senior stylist to fix it, as I understandably did not trust my stylist to correct something she couldn't do properly from the start. She refused and gave me a difficult time rescheduling. I informed her I needed it corrected within a week as I was attending a wedding. The owner told me, "well it's not that bad" with extreme attitude. It was wildly unprofessional. What owner wants work coming out of their salon that's "not that bad"?!!! I had to see my original stylist Korie to have my hair corrected. As I walked into the salon, the owner Colette walked out past me- knowing I was coming in for my correction. Since she was still there when I arrived and having made the appointment herself, I felt she should have greeted me to apologize and also consult on the corrective service to make sure I would be taken care of. No one assisted my stylist on how to correct what she had done wrong. Unfortunately the corrective service only swapped one problem for another. I left with uneven foiled highlights to try and cover the splotches. I will never return and I strongly recommend you seek out an alternative salon in Chicago for your color services. You can find much more qualified & friendlier salons, all while still being more affordable. read more

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I wanted to share my experience With Glenn at Colette Salon. Glenn was warm and welcoming. Open and engaging. A pro with great skills at making you feel comfortable. Killer color. I did do a Groupon just to see. One thing, you need to do cash only tips--know before you go! Ended up going to 900 N Michigan to an ATM. Please don't make my rookie mistake. Glenn takes Venmo. I just was not set up for Venmo so... Glenn is a color genius. If highlights are your thing, he has trained many stylists on color and highlights. Plus he is a lovely person and very dedicated to you when he has begun your work. Glenn was a fantastic cutter! I have thick heavy hair. After 4 months without cutting, it was like a dense helmet. His goal was to allow me to have light, swingy hair. I did not know why that was a "thing" but he explained the importance of movement--something that does not occur when the hair is too heavy and thick. Glenn was relentless until my hair was swingy and free to shake into a beautiful shape. Friends, I've been to all the Oak Street/Walton Street Salons for over 20 years. If you want undivided attention in your visit, visit Glenn at Colette. He is unflappable, professional, charming, and down to earth. Here's a guy you'll want to spend a few hours with. read more

So I'm in town and had been for an extended period of time. My stylist was out East, and I was not heading that way for awhile. Christmas was around the corner and I seriously needed to get my usual color/partial highlight. It was a gamble as you all well know ladies, but I could not stand to look at my dark roots one more day. I yelped and found this salon. Now if there was one business that was going to get reviews that were all over the map, it would be this category. The consensus leaned toward the positive and this place was just a couple blocks from my hotel, so I made an appointment. I'm not big on froo froo places where everyone seems to have an attitude just because. The salon was located on Walton, steps from Michigan Ave. but was not street level. I took an elevator to the third floor and it immediately opened up into the shop. It was super busy and seemed to have a good vibe, with lots of windows overlooking the street below. The receptionist greeted me immediately with warmth and sincerity. I liked this place already. In no time, "Vicky", had me in her chair ready to do her work. The first thing she said after we consulted about color was, "that is a bad cut." I had been so consumed with other serious family issues, that it never occurred to me that the reason I couldn't style my hair for the past two weeks was because the last stylist botched my trim. With nimble fingers and unbelievable quickness, Vicki had my hair in foils and color. Twenty minutes later, I had a beautiful new shade with just the right amount of gold shimmer. She asked if she could fix my cut and I obliged. She took great care and never even charged me for it. She also took her time styling my short hair, and I was really really impressed. I took a chance, and it certainly paid off. Thanks Vicky! Now I think I will plan my next trip out to Chicago when I need to have my hair colored again!!! read more

I found this salon on GroupOn for a haircut and conditioning and I had a great time! The staff were very friendly and welcoming, I was offered coffee, tea, or water which was a really nice touch. My haircut was done SO well! I had some really damaged ends and my stylist really took the time to clean them up and make sure I was happy. It's the most comfortable I've been at a new haircut place! Would definitely recommend! read more

Jennifer gave me an amazing haircut! Possibly the best haircut I've ever had. My deceptively thick hair looks too choppy if it's cut wet, and without telling Jennifer that, she was able to figure out what my hair needed as she went along. She did some cutting, blow dried my hair, did some more cutting, straightened it, cut some more layers, made sure both sides were even, ran some texturizing scissors through it, and basically made sure that each individual hair was the perfect length before she was finished. I used a groupon, which they accepted no problem, and clearly didn't affect the wonderful service I got! read more

Jane was my stylist, and she did a great job! I got full highlights and a cut and love both! She cut my layers in some crazy way I'd never even seen done. She had me flip my head upside down to cut the layers from the inside. I'd never had anyone do that before, but the results are great! Only complaints would be that if I hadn't bought a Groupon, the cost would have been close to $230 for a full highlight and a cut. I feel like that's a bit pricey. I also made an appointment at 11am, was running a bit late so called to let them know, and they didn't even have me in the books for the appointment. They got me in later in the day, but it was kind of annoying. Overall though, my experience was good. read more

My review is mostly specific to Jennifer at Colette Salon & Spa but my entire experience was great. I was in Chicago for a few days and couldn't stand my hair. I found this salon which was close to my hotel. The receptionist was quite nice and I was scheduled with Jennifer for a cut, deep conditioning and style. It was quite easy to find the building and you take the elevator up to the 3rd floor. There is no real signage but if you know the street address and suite it was quite simple. I was a bit early and offered coffee, tea or water and was told Jennifer would be in shortly. Sure enough she was and we introduced ourselves. I told her what my needs were as we dissected my hair which hadn't been cut in since forever and I walked out of the salon feeling like a new person. My cut was precise to what I had asked for and she styled my hair better than what I was expecting. Even with the humidity in the city, my curls lasted and I was really satisfied and happy with my cut and style. I wish Jennifer worked back home in Los Angeles but I travel to Chicago every few months and will definitely look her up again the next time I am in town. Bravo! read more

So after doing lots of research, I decided it was time for my very first Brazilian. After checking out the Yelp reviews, I decided on Colette. (The fact that they are the only salon that is open on Mondays was also a deciding factor.) I called at around 3 pm to make an appointment, and the friendly receptionist got me in at 5pm! I was thrilled that I could go in so soon and confused because it said that they closed at 5pm on Mondays...oh well, who am I to argue! So I get there, and it's in fancyland off the Mag Mile and I feel like a hobo, but that's besides the point. My aesthetician turned out to be Lana, which I was happy about because she got good reviews on here. Long story short, my um, stuff, was too short to be waxed! "Oh no babeh, I doo not theenk I can doo thees, but I weel try" she says as she peers closely at my yum-yum. "Doo you 'ave to doo eet today?" she asks. "Um..yeah, I wanted to..." I reply. "Oh, your boyfriend, he ees coming back tomorrow." she says knowingly. "I weel try then." So she tries, and it is mostly unsuccessful, and she tells me "I cannot charge you for zees babeh, eet ees a terrible job, come back in 3 weeks. Eef your boyfriend love you he weel understand." Overall it was a lovely experience and I look very much forward to going back to Lana in 3 weeks. Even though she did perform the $60 service she did not charge me one cent because it didn't turn out properly since my hair wasn't long enough which is my fault anyways! read more

My husband and I have started coming to this salon because our stylist Matthew works here now. We highly recommend Matthew to anyone. I always give him the creative freedom to choose the color and cut that he feels would work best. I have never been disappointed. He comes up with things I would never think of. I always get compliments on my hair, especially the color. He always does a great job cutting my husband's hair as well. His cut is always straight and cut to the perfect length. The salon itself was really nice. It was easy to get to via public transportation and easy to find. The staff was all very friendly. read more

Former customer -- Living Social bringing me back with half price deal today only: http://tinyurl.com/2fm8luj Svetlana (Lana) does terrific pedicures, which alone I think cost about $40. This alone rates. Many years ago I had the best facial ever here, when it was Anna Kay Salon. I don't know what the girl's name was or what she did, but when she was done I looked terrific. There was pressure to buy product at the time. Came back about 2 years ago and the facial was eh. No more pressure to buy product though. But willing to try it for today's deal $70 for facial, manicure and pedicure. read more

Well, I am new in town. Based on the Yelp reviews here, I decided to get a brazilian with Lana. While the service was good, I definitely do not consider it pain-free (ouch!) or worth the high cost. I have had equivalent services for half the cost. Also, I do not consider the room to be luxurious at all. It was cramped, hot, and not completely clean. When getting this type of service, sanitary conditions are high on the importance scale for me. Needless to say I will not be returning, but I am glad to hear that others enjoy the service. On to the next highly-recommended waxer on Yelp. :-) read more

I recently came in to Colette Salon & Spa this past Friday. I went in for an eyebrow wax and haircut. The moment I walked in I was greeted with a smile and even offered to have my coat put away (I was offered drinks but I walked in with my coffee). For my eyebrow wax I had Lana (which I highly recommend). She's very sweet and gentle. I've had my eyebrows waxed before and it was a total pain. When Lana waxed off my eyebrows I literally felt nothing! She kept a conversation going and even tried to crack some jokes (said my eyebrows were better than Cara Delevigne's! Come on now..) For my haircut, I had Corey - a young, sweet, delicate, hip hair dresser. I had long, dull, straight hair and walked out with a flawy frame without having TOO much hair cut off! I loved her patience and techniques. Will definitely recommend her to anyone! read more

This has to be one of the worst experiences I have ever had at a salon. I first heard of this salon with a large coupon (I think it may have been Groupon). Anyway, I have been shopping around for a place to get facials and I stumbled upon Colette. My coupon was a sandwich deal that included a facial & mani/pedi. One of my first gripes is that when you are a salon and you are sending out large coupons to attract new clients, don't you think you should make sure you do a good job of trying to retain those new clients? Well, Colette Salon did a horrible job. I traveled about an hour to this salon in the Gold Coast and was excited about a mini-day at the salon. When I arrived, I guess I was expecting a bit of a warm welcome as the salon knew I was a new potential customer and they also knew how long I traveled. When I arrived, I was told to "go have a seat over there" and I found the receptionist to be unfriendly and unwelcoming. In fact, no beverage was offered, they did not offer to take my winter coat and I just sat...and sat...and sat...until finally, another customer asked if he can get me some water or coffee. Then I wondered what the purpose of an appointment was if they were going to be so late (with no apology). I met my esthetician and headed off to my facial. Overall, the facial was OK but the room was less than spa-like. I would suggest that the owner(s) pay attention to the details that the customers like me, have to stare at during a service - like the ceiling. Since the ceiling is very stale and cold, how about draping some fabric or enhance the lighting. In addition, if you are going to use a machine that feels like you are getting electrocuted on your face, maybe you should tell that client so that they are not freaked out. I also asked her to stop the facial at one point because there was total silence...I asked her to please go turn on some music to give some ambiance. I was glad she did, but why did I have to ask? The lady who did the facial was nice but I was extremely disappointed when I learned that what was to be a 1 hour facial was cut short due to the fact that I was using a coupon. For the record, the coupons terms did say that a 1 hour facial was part of the deal. Naturally I was pushed to purchase a few skin products which apparently were very high-end and came from Paris. Needless to say, I did not buy any. Where I was taken aback is when she immediately asked me if I would post a review on Yelp. Gladly! Next it was to my mani/pedi. I have no idea what the name of this lady is but she was one of the rudest individuals I have ever met. I sat in the pedi chair and looked around for a magazine and there was none and nor was I offered one. And again, no offer of a beverage. So I sat and listened to her speak to the other nail tech next to her and they spoke in a foreign language the entire time. All the while my nail tech has no idea what my name is (she never asked) and she never once bothered to talk to me during my pedicure. And what did I have to look at (since I did not have a magazine)? A man (I think the owner) who was sitting on a chair outside the pedicure room who was eating a sandwich and chewing with his mouth open the entire time. Unfortunately, I found out that she was to be the one who would perform my manicure too. So we headed over to her station and again, no words exchanged with me. But she did spend my entire manicure ON HER CELL PHONE!!!! Who does that? I have no idea what she was talking about but fortunately for me (I think) I did not understand a word she was saying. Anyway, when I was finished, I went over to the sitting area and decided to let my nails dry thoroughly and read a magazine. Then, what I saw next floored me! My nail tech speaks! But only to women who appear to have money and who compliment her directly. She was warm and embraced her next client with a hug and a smile and offered to get her a coffee and a magazine! I was completely insulted. What's worse...my manicure chipped by day two. Not once did the receptionist (who knew I just had 3 services) ask me how things were. I left this salon feeling completely disappointed and I would NEVER go back or recommend this salon to another person. read more

For the past 10 years I have only gone to stylists which have come recommended to me. I decided to take a leap and venture out to a new salon, and I'm thrilled I did! I would go as far to say that Jennifer gave me the best cut and highlights I have ever had. My hair is wavy and quite thick so it's not such an easy task either. It had been over a year since my hair has been colored and was long overdue. Quite often hairdressers will cut corners to save time, but not Jennifer. She is patient, attentive, and cares about what she is doing. I was so impressed with the service and absolutely love my hair!!! I am so glad I found this salon and such a wonderful stylist...I will be back again! Thank you :) read more

Colette Salon & Spa - Skin Care Near Me - Chicago, Illinois

Do not purchase the groupon at this location. My stylist was rude when I asked her if she had something a little more modern then your standard full highlights, she said like what ?I dont understand and rolled her eyes. She said if I wanted something more modern it would cost $65 dollars extra. I do not mind paying extra for what I want, So I took myself to a Paul Mitchell salon and did just that, Paid a little more and received great service and a memorable experience, The lady at the desk apologized and said I'm sorry shes just having a bad day. If this salon doesn't want to work with group on clients then don't have a groupon special, simple as that! The owner said she would give me refund, but they never did. It took me over a week disputing back and forth with groupon. read more

I purchased the groupon for a cut, condition treatment, and blow dry. Post Co-vid my hair was damaged and I needed some tender care before I could color it again. I was not given a conditioning treatment and when I asked him to blow dry it after a very mediocre cut he told me he usually charges $65 for a blow dry. If the stylists don't want to do the groupons then they shouldn't do them. Rather than giving crappy service. I am new to Chicago and I'm looking for a solid hair stylist that I can go to regularly. If I would have had a good experience I would have happily come back and paid full price. Disappointed read more

I highly recommend Lana. I have been going to Lana for well over ten years and she is the best. Great waxing, great mani-pedi's and a great personality to boot! read more

I went here on a groupon for a cut and blow up. I gave 2 stars because it was a discount but this was quite possibly the wort cut and blow dry. I went in asking for a trim and came out with a 1990s "the Rachel". The salon is so "low frills" it looks like a corner barber shop read more

Best Brazilian bikini by Lana! Less expensive than other salons at $50.00 and fast!

i followed my manicurist and "waxer" there from another salon. They are still fabulous but the front desk staff is HIDEOUS. They schedule incorrectly, don't "open" the cash registers til 9 though they take 8a appointments and are NOT helpful when it comes to being creative when scheduling. The vibe there is just awful. Today, as I approached the desk to pay, the girl at the desk WALKED away with her Ipod in her ears...even though I couldn't pay yet, I needed the parking ticket stamped. Had I not been going to my manicurist for 20+ years, I'd NEVER come back...and the parking lot they use is awful. I strongly advise you to find another salon...the neighborhood is full of them read more

This was my first experience at a downtown Chicago salon since I moved here from the burbs and I was very happy with my visit. They matched the Groupon price for highlights/cut since it was my first time. Victoria worked quickly and skillfully and I now have one of my best outcomes for my blonde highlights. She is non-pretentious and straightforward and doesn't push unnecessary treatments or products. Finding someone trustworthy and consistent has always been a challenge, but I think I may have found my go-to place. Thank you, Victoria! read more

I've been going to Lana for Brazilians for years, and she's simply the best. The best. If you've found better, please let me know, I'd love to be proven wrong. However, prices have recently gone up to $60 and I'm just not sure that I can justify spending $60 on my hoo ha every month. I've been to Stella too, and she's not as good as Lana, although she's better than most. And to Carolyn R., Lana is blunt, but sometimes she has bad days, just like the rest of us. Frankly, good conversation is not important to me for this kind of service. She's quick and a perfectionist, what else do you need? read more

I am spoiled. Lana, who does waxes at Collette Spa (formerly Anna Kay Salon) does the perfect bikini wax. It's quick and neat and the least painful of any I've gotten. The prices are reasonable, but there is one problem. This woman is MEAN! She went so far as to yell at me one time because i came in after 4 weeks instead of 6 because I was leaving for vacation the next day. I was absolutely appalled and embarrassed, too. Since then I have been on a quest to find another salon that waxes as well, but I have yet to find one. If I get desperate enough to put up with the nasty lady, I will go back, but I am confident I will find someone else. read more

After four years of trying different salons on the Gold Coast, and more bad haircuts and color jobs than I can count, I'm so happy that I finally found Tim at Colette. He's a great listener and really cares about his clients. Highly recommend. read more

Very disappointed in the customer service from the receptionist at Colette Salon! She doesn't care about the client experience at all! The owner needs to know she treats clients in her salon. I was in the other day to get my hair done, and the salon sells jewelry. I wanted to buy a necklace that the receptionist AKA jewelry designer- maker made. She didn't have her credit card chip with her so she said IWILL HOLD THIS FOR UNTIL Saturday. I called her on Friday to say I want to buy the necklace. She tells me I SOLD IT to a lady who would pay me extra. I was so upset that she sold my item that she told me she would hold. She never called to ask me if I still wanted the item or to say someone wants it. IT was on hold! Who does this! She does the salon a horrible disservice by treating clients like this. I would never recommend them to anyone! I'll never never ever go back to them! read more

I used a groupon here about a month ago and had a great experience! Todd did my hair and he did an amazing job! He listened to what I wanted and then made it happen! The salon is really cute...a little difficult to find if you're not familiar with the area but nothing too bad. I highly recommend this place - especially if you have a groupon because then it's really reasonably priced! read more

I came in for a mani, it was ok..but not enough for me to brag abt it lol , or return back. At least my nails are done for the weekend , I hope they stay that way,i will update if they start chipping within 2 days! They better don't I'm a busy girl this weekend,places to go ! People to see! read more

I had my haircut with Jane with a Groupon. I have curly wavy hair and trying to grow out a pixie. She understood exactly what I wanted and didn't give me a typical cut, very specific and listens intently. Will book for full price again. read more

Had a full highlight, trim, and condition (Groupon package) with Glenn and it was amazing. HOWEVER, similar to what other reviews have shared there are additional charges that you should know about before committing. Parking- this is a downtown hotspot so I wish I would have just taken public transportation because street parking was not only hard to find it was expensive. Next is that there is an additional charge for toner. I would have assumed that toner is part of getting highlights meaning it's built into the Groupon cost BUT not the case. Womp womp. Definitely disappointing but still ended up being slightly less than going to a salon without a 'coupon'. This toner issue is NOT in the fine print so I really think its false advertising and that Groupon is responsible for taking action...at least add it to the fine print section. Staff was friendly, tea was great, and the facility is pretty outdated. This is not a trendy place. It looks like a blast from the 90's past but at the end of the day, I was concerned about the quality of my highlights which is pretty good. read more

Anna Kay Salon does an amazing facial. But what I like more than the facial itself is the signature products this salon uses. You can beat the oatmeal honey scrub that clears breakouts, exfoliates, and doubles as a mask. They also do great eyebrow shaping here. read more

Bought an awesome deal for a shampoo, conditioning, haircut and blowout from groupon. Got my appointment with Corey and she gave me a gorgeous haircut and blowout! Loving it :) thanks! read more

After having my last brazilian at Mirielles I gave up hope and simply decided to retire from waxing. It seemed impossible to find a quick brazilian with little pain. I've heard about it and wondered if it was an urban legend. I was lucky enough to be going on a holiday in the Bahamas this winter so I thought I would give waxing one more try. I cannot begin to repay my roommate for suggesting Lana at Colette. She fit me in her busy schedule by staying late one night and honestly the complete process was done in 5 min. I didn't even have time to feel any pain. She also was funny and personable which made me feel very comfortable. I highly reccomend Lana to any and everyone! read more

Came here on a Groupon and was treated very well (and all of us bargain hunters know that's not always the case). My mani/pedi was top drawer -- more than a week later my pedi still looks pristine and my manicure has, well, lasted. (I'm very hard on my hands.) The facial was more about relaxation than pore cleansing, but as sheer pampering, it was great. I also appreciated that the aesthetican didn't break the mood by hawking products (and we're also aware that's been known to happen). So I'll be back. Thanks for a lovely afternoon, Colette Salon! read more

This salon is exactly what I was looking for in that it is upscale but not pretentious. Everyone was warm and welcoming. Jane did a beautiful job of styling my hair and I love my new look. Not only is she a skilled stylist, but she also took the time to educate me on strategies for improving the health of my hair. Thanks Jane! read more

Holy moly! Moved to Chicago about two months ago. After having the same girl do my hair for about 7 years, I was so scared to let anyone touch it. I bought a groupon and scheduled an appointment with a stylist named Victoria. OMG. She is a hair genius. I'm naturally brunette with very platinum hair. She took care of my hair like a dream! I left with exactly what I wanted. Beautiful and healthy hair. She did an incredible job. I would give her a million stars if I could. She's friendly, affordable, and does a top notch job. SO AMAZING!!! read more

I love Colette's! I'd been bouncing from hair salon to hair salon for years until I finally found Colette Salon & Spa. Everyone here is awesome, friendly, and so welcoming and coming in is always a fun time. I go to Colette and trust her with my life- usually I just give her a general idea of what I want and let her do whatever she wants. Best place in Chicago! My hair is always gorgeous afterwards and I always walk out feeling like a million bucks! read more

Went here on a coupon special, Wednesday after work- the place was practically dead. It seems that this place has a lot of older clientele. The nail tech I saw for a mani/pedi was Stella, she normally does the waxing and not nails but her techniques were great and my nails still look fabulous a week later! My European facial was done by Helen and the only negative was the music being played. I kinda felt like i was at a Asian buffet place since it was the pan flute and saxophone jazz renditions of Celine Dion and Whitney Houston. I couldn't fully relax because of my personal distaste for that music. Please put on some ambient spa music and not buffet style elevator songs. The facial however was the best I've ever had. The prices normally are outrageous and although i really enjoyed myself i don't think i could justify spending that much on services again. read more

In order to get my wife to get a Brazilian wax I had to agree to get one too. I searched all over the west suburbs for a place the would give a guy a Brazilian. I didn't have much luck. The I read a manscaping article in a recent RedEye Chicago that heaped praise on this place for their esthetician that specializes in male Brazilians. The praises were well earned. Helen is a European lady in her 40s (I'm guessing. Helen, please don't be mad at me if I'm wrong). She made me feel very comfortable the whole time. No embarrassing, awkward moments. Believe it or not the most painful section that got waxed was the area ABOVE my stuff. When she moved on to my stuff it wasn't that bad at all. Very surprising. I would definitely recommend Helen to any guy who is apprehensive about waxing down there. They don't give stickers for being a good customer but you can treat yourself to a Sprinkles cupcake afterward. Sprinkles is right down the block from the salon. read more

Absolutely abysmal customer service, and rude, confrontational staff. I purchased my wife a gift card several years ago (when it was still the Garden Salon), but, she didn't get around to using it until today. She called yesterday to make sure she could still redeem her card, and, the staff assured her she could and that they had a record of her unused card. Therefore, my wife drove in from Oak Park today only to be told, upon arrival, that her card was unusable because it was too old, and, she actually owed them money because on a previous visit, they had mistakenly provided her services for which she hadn't paid (!) Asked why they hadn't simply called my wife back after her initial phone call to correct themselves and tell her she wouldn't be able to use her card, they lied and said they had, despite the lack of any missed calls, voicemails, or text messages on my wife's phone. They wasted two hours of my wife's time on a Saturday rather than simply honor their word to redeem a gift card for which they had been fully paid. read more

Actually, I should apologize first. I bought the deal on Goupon and I changed my appointments twice and I may forget to call them the second time. Usually they will call me before the appointment but I did not get receive any call the second time so I assume I have called. Then, I called in to discuss about the possibility for a new appointment today and I am not pushing they to reschedule one for me. the manager is way so RUDE, really pissed me off. I am not a native English Speaker as you can tell from my pic. But I am comfortable to express myself. She kept talking like I am lying. All right, that is fine as my memory may be vague. And then she kept saying FAILURE TO UNDERSTAND THE INSTRUCTION ON GROUPON IS MY PROBLEM, LIKE I am a mentally challenged people...And then she kept saying I.WILL.LET.YOU.IN.THIS.TIME.BUT.IT.IS.YOUR.FAULT. one word by one word like she is offering me a huge favor. I may have a long day today and I really need a break. I am so pissed off on her attitude. The refund does not matter so much right now. They are not worth my trust and it is a totally waste of time spending my 15 working minutes to listen to they saying 'we r a fancy boutique salon'. Anyway, I do not think they are good or high class salon with this kind of attitude. read more