I rarely leave negative reviews, but this experience warrants it. I saw Melissa, and this was, without question, the worst salon experience I've ever had. I take exceptional care of my hair and arrived with it in healthy condition, requesting a subtle brightening and a cooler, more refined tone. Instead, my hair was processed twice, left visibly patchy, brassy, and noticeably dry. It now has darker roots and compromised ends, the exact opposite of what any client would want. My hair is naturally thick, full, long, and strong, and has always responded beautifully to color services, which makes the outcome here especially concerning. For a salon that markets itself as "the best," the result and lack of professionalism were unacceptable.
My stylist, Melissa, never apologized or showed any genuine concern for the unsatisfactory outcome. When I mentioned that my hair felt compromised and requested a bond treatment (such as K18), she informed me that the salon doesn't carry it. That's remarkable for a modern salon claiming to specialize in color. Any reputable color studio should have a professional bond-repair system - whether K18 or an equivalent - to preserve the hair's integrity when a client requests it.
To make matters worse, I was informed - with wet hair - that a blow-dry would not be provided. Apparently, it must be added as a separate service. At any reputable salon, a proper finish is part of the experience - you simply cannot evaluate your work on wet hair. I was shown a drawer of communal brushes and told to dry my own hair using tools that appeared to be shared by countless clients. I had little choice, as I had plans immediately afterward, but the lack of hygiene was deeply concerning! Meanwhile, my stylist sat in her chair texting on her phone. When I finished, she was nowhere to be found. A simple gesture, such as offering to style the front pieces or ensure the result looked polished, would have gone a long way. As someone who books weekly professional blowouts, I found the absence of even this most basic attentiveness genuinely shocking.
I've had my hair colored for years at salons across the country and have never left feeling this disillusioned. I sincerely hope management takes this feedback seriously and reevaluates the stylist's training, standards, and overall commitment to client care. Furthermore, despite marketing themselves as a "luxury" salon, both the service and setting fell far short of that claim. From the front desk staff to the overall environment, there was nothing remotely elevated about it.
Under normal circumstances, I would have been open to some form of resolution from the salon. However, given the atrocious outcome and the complete absence of even the most basic standards of grace or decorum, I simply paid in full and left. At that point, I had no confidence that they were capable of handling the situation with the discretion required.
I've since scheduled a corrective appointment with a regarded color specialist in Chicago to repair the damage and restore my hair's tone. The new salon has already demonstrated a true level of expertise, professionalism, and care that this one so clearly lacked. read more