I just bought a car from West Point Auto and I want to say it was the easiest process I have ever…read moregone through with buying a car. There was no pressure to buy just answers to questions I had. Before I bought the car there were a couple of concerns I had and they were fixed immediately. My husband had had a stroke and was not able to be a part of the process. We had been to several other used car dealerships that tried to take advantage of the fact that it was my first time buying a car on my own but Jason took his time and let me go at my own pace. We love our new car and after checking around we appreciated the very fair price . I would recommend them to everyone looking for a used car!

If I could give a negative rating if I would. West Point Auto Sales. Buyer beware. My son purchased…read morea 2017 Ford Escape for 13000 dollars with a Level 3 warranty that cost an additional 2600 dollars. 8 months later the car had to be towed to the dealership for the entire dashboard being lit up in red telling him to turn the car off immediately. It was a coolant sensor which cost $466.00 to repair with the additional extended warranty, so he paid it. A month later the check engine light came on again so he bought a code scanner and found out it was a misfire in cylinder 1 so he took it back to their service department to be fixed but the service rep listened to the engine running and told him it could be the spark plug and the coil pack. He told him it would cost a lot more for West Point to fix it and it would be cheaper to fix himself. So he did. A month later the check engine light came on again. He finally had to take it in to their service department to look at because the car would not accelerate on the highway. They told us it would be 2 weeks before they could even look at it, so he left it hoping they would look at it sooner if someone cancelled. Surprise. We had to call them after 3 weeks to find out what was wrong with the car. My son was told the head gasket was a bust and it would be too much time to repair and they couldn't get parts for 2 months. The best option was to replace it with a used engine that had 78,000 miles on it for 7100 dollars. They handed me an invoice for 10,644 dollars in order to repair the car, but said that wasn't the cost! We confronted Jason about selling stripped down warranties where important boxes on page 4 were not checked and he said that would have been a surcharge. We never even saw those boxes at the time of sale nor did we have the surcharge option. I asked the service department to produce denial paperwork for the repairs and I asked the warranty company to produce denial paperwork. I still haven't gotten it and that was more than 2 weeks ago. In a nut shell, they sold us a car they knew had these issues because there is literally a class action law suit brought against Ford for this very problem and probably used a sealant like KSeal to hide the problem for a while, sold us a stripped down DOWC (which stands for dealer owned warranty company) and then basically told us there was nothing they could do about it and pretty much they didn't care. In addition their service department guy wanted to assault my fiancé in the parking lot and then called the police on us. The Better Business Bureau has been contacted and a complaint has been filed along with a complaint to the Michigan department of the Attorney General. If you have gotten to this point, you can contact me at kapage1970@yahoo.com and I will be happy to pass along any information in regards to what I have found out about the warranties and their shady business practices.

Jayd and his team made buying our car very effortless. I was pleased with the whole team and…read moretheir attention to detail and customer satisfaction. I highly recommend this dealership.

I had a great experience purchasing a car from Diamond Auto Sales last week. The staff was super…read morefriendly and helpful (NOT pushy like I have experienced in the past) and the office was very clean and welcoming. I have noticed they always have a great selection of good looking cars outside so I was excited to finally be in the market to take a serious look. They made sure to let me know that if they didn't have what I was looking for , then they could get it - but I was glad to find something on the lot that fit all my needs and at a very reasonable price. They also gave me a great trade in value for my old beat up car so I was very pleased. Thanks to Ryan and Jayd, my car buying experience was very relaxed, comfortable and FUN. I love my new Kia and cant wait to drive it for many years ! I definitely recommend checking out this dealership if you are in the market for a car.

Bought my dream vehicle here. I live in NY and had a few paperwork issues. Chaz sent everything I…read moreneeded to satisfy NYDMV. Several times. If you pass up the opportunity to work with these guys you're making a mistake. See Chaz for your next ride. You'll be thrilled you did.

I'm sharing my experience to warn anyone considering buying a vehicle from David Rice Motors in…read moreSchoolcraft, Michigan.I bought a Camaro from them, and the problems started the very same day. I had to drop it off at the mechanic immediately. I found out the starter was going out, the battery was bad, and after filling the tank, I lost a quarter of a tank of gas just sitting in the mechanic's parking lot -- which turned out to be a fuel pump leak.The dealership did pay for those repairs, but the car was gone for a week. When I finally got it back, the check engine light came on again -- another $200 sensor.After that, I discovered the headlights didn't work properly. They lit up, but the light only reached about three feet in front of the car, making night driving unsafe. When I told the dealership, they said they had "put enough money into this car" and only paid for half of the headlight repair.On top of that, they told me they were giving me $1,000 off the price, but when I checked the paperwork, they had actually charged me $1,000 over the price.I also kept hearing a rattling noise on startup. I finally caught it on video and took it to my mechanic -- he confirmed it's the timing chain, which is a $6,200 repair at the Chevy dealership. When I brought this concern to the dealership, they told me maybe I "need a new mechanic" and said it wasn't covered.All of this happened before I even made my first car payment. Not to mention they had it fully inspected with sticker still on the window, I think some things got overlooked. I'm writing this review so other people don't end up in the same situation. Be extremely careful buying from this dealership. Get your own inspection, double‑check the paperwork, and don't rely on their word. I wish I had known what I was walking into.

Best service in Schoolcraft! I have tried other shops but Mark's gave me fair prices and didn't…read moretry to sell me work I didn't need!

Mark and Kim are wonderful kind people who run an honest business. I always send friends their way…read moreif they need auto work done. Mark is right to the point and honest with his prices. They are usually pretty busy but always will make time and get ya fixed ASAP.

Austin was amazing! Highly recommend! We love our new car! Would definitely shop with Austin Voss…read moreagain all five stars!

I don't know what we did to be treated so extraordinarily well every time we come in, but the…read moreservice from the team here is impeccable. Austin is the absolute best.

We bought a car from them and it started falling apart immediately. We have put thousands of…read moredollars into this car and they take no ownership at all. They knew it was a lemon and they saw us coming. Don't trust them, get any car from here thoroughly checked out by a mechanic!!! Or by from someone else.

My husband and I bought a suv from Carmart, in Schoolcraft MI and may I say never again! After 50…read moreyears of buying cars we have never been treaded so badly, The salesperson did not do any thing we asked of them. We were told that all cars and trucks were check out toughly not so. We never even got off the lot Friday mid afternoon to find that the brake light did not work.. This after changing insurance and plates. We were left without a car for the weekend and did not get it back until Tue. at noon. The salesperson return no phone calls to us as we had requested nor follow though with anything we asked of them to help make this easier for us or keep us informed. As I stated never again!!!!

I lost my beautiful Dod.ge Challenger in a hail storm. I found one here and they couldn't have…read morebeen more helpful. Getting the carfax review and bending over backwards to Help me get back into my FAVORITE CAR. I want to single out Tony who Answered questions and Was so very kind and helpful. I highly recommend this company. Thank you for Everything. Janet M.

Ashley D helped me go from a shopper to a buyer. In our first meeting she gave me the deal i wanted…read moreright off the bat. She was very responsive and answered all my questions. In two meetings i was able to take home the vehicle i wanted, and im really happy with my purchase. I'd also like to give a shout out to Jason for being patient with us throughout the process. I had plenty of questions to ask, alot of back and fourth, and they were always happy to help. Ashley stayed overtime/after closing hours to make sure we're helped. She never missed a text/email, even if she's not working. If your live in Michigan or a surrounding area, i highly recommend you give them a call. To put it mildly, their first offer is other dealer's absolute last on the same MSRP or trade-in. The dealership building might not be the best looking inside and out. Furniture, walls, and service department all needed some renovation in my opinion. Sometimes those things reflect the services provided to costumers and might scare some away. Dont let that scare you away this time. Overall 4.5 Costumer Services 5 Prices 5 Aesthetics/building 3.5

Be cautious dealing with their service department on third-party warranty claims. When I brought in…read moremy Jeep Wrangler, the service advisor (Bob) warned me there could be extra costs, but then handed me a quote with a massive out-of-pocket markup on a claim Dealers Alliance Corporation had already fully approved. When I declined the work, they left the claim open in the portal, blocking me from taking my vehicle elsewhere. Communication was non-existent. Their customer satisfaction rep (Maya) reached out, heard my concerns, and promised that a manager or the owner would call me back within 24 to 48 hours. Neither ever did. Days passed with total radio silence, forcing me to drive down to the dealership in person to get basic answers. When I met with Tina Robinson in person, she explained that because they are an independent dealer, they aren't obligated to stick to standard warranty pricing. To her credit, Tina did step up right then, canceled the open claim over the phone, and refunded half of my diagnostic fee. While Tina handled the exit professionally, a service department that hits warranty customers with excessive markups and whose management and ownership refuse to return calls until you show up on their doorstep is completely unacceptable.

Rob Mason and the team at Seelye Ford made buying my new Ford Explorer a piece of cake. Rob…read morelistened to what I wanted and took the time to get me in the right vehicle. We received a little more off the car going through Costco, so if your a Costco member it's worth doing that. Rob and Phil at the dealership are the point men for Costco members. We were not strong armed by the financial guy to get their loan, even though that's the route we took. We had such a bad experience at the Ziegler Dodge dealership we walked away from the car I was going to purchase there. Colleen showed me the service department so I would feel comfortable coming there if I needed anything. Everyone was super friendly there. Then Colleen showed me how to work all the bells and whistles I just bought in the car. The nav system, my climate control, she added my phone and contacts and more. That was so helpful, because I'm one to not read directions. I'd rather you read the directions and showed me what to do. They told me to come in anytime if I needed more help. On top of all that I can come in and get a free car wash anytime. I'll be taking advantage of that too. So needless to say I highly recommend going to Rob for your next car. Great guy and everyone else there couldn't have been more accommodating. Keep up the good work Seelye Ford. P.S. let's see more commercials with Dre.

I'm not sure if my salesperson was new or what. He came back to me in a very reasonable timeframe,…read moretold me we had an approval and that could get it to me in the next couple days. Then they proceeded to come at me with all these additional issues and stipulations. He kept asking me to do things that I had already said no to as if I was being ridiculous for not being able to. This went on for three days, with several hours and a couple of follow-ups in between contacts. I pulled some strings and spent some time budgeting to put together the down payment they told me would make the deal and let them know. At around 1pm the following day I hadn't heard back beyond an acknowledgement, so I reached out yet again. Several hours later I got a response that they still "couldn't do it." Reviews on Google are glowing. I almost felt badly harming their star rating because of a few bad eggs. Yelp users' opinions are definitely closer to what I would expect. I'm assuming in an attempt to avoid having me tell others about my experience with them, I had a person from customer care reach out to inquire - which I've never experienced from a dealership before. They convinced me to give up 3 more days of car searching elsewhere to try to make something happening. Instead, I got a novel of text messages trying to justify why he couldn't make it happen and blaming the the lender. When I pointed out that it was him that asked me for those days' patience without a foolproof plan and not the bank, he let me know that he never made any promises on our "recorded call." He said come back when you have more money up front, which felt a little like a cheap shot considering our "recorded call" was a lot of discussion about how I own a residential cleaning company and can't get to jobs without a vehicle. Hence, the reason not wasting time was of the essence. It's easy to ask people to give up more of their valuable time when it's not them having to make any sacrifices. The least they can do is make damn sure they can make something happen instead of blowing hot air. I don't blame them for things they can't control. I'm frustrated about how they handled the things they can.