There were a few minor issues that seemed to grow due to a series of miscommunication. They made…read moreeverything right in the end I do recommend them.

Just an amazing experience. Joseph was great to work with and the people there are beyond polite…read moreand nice.

I just bought a car from West Point Auto and I want to say it was the easiest process I have ever…read moregone through with buying a car. There was no pressure to buy just answers to questions I had. Before I bought the car there were a couple of concerns I had and they were fixed immediately. My husband had had a stroke and was not able to be a part of the process. We had been to several other used car dealerships that tried to take advantage of the fact that it was my first time buying a car on my own but Jason took his time and let me go at my own pace. We love our new car and after checking around we appreciated the very fair price . I would recommend them to everyone looking for a used car!

Service is always quick and complete and the staff are knowledgeable and trustworthy. I don't take…read moremy vehicle anywhere else. When you find a mechanic you can trust you are lucky nowadays and this is that place

Last week I ran out of gas on Stadium, the guys in the service department did all they could to…read morehelp me out (so thankful!). So today I came back for an oil change, and I have never had a more pleasant oil-changing experience! The guys went above and beyond. They even washed my jeep. Based on customer service alone, I'd absolutely recommend the service department. I was expecting the price to be on the higher end, but the price for the oil change and inspection was great! (under $25). Keep up the good work guys!

My family had a troubling experience with Jonathan. On paper, he offered my elderly mother $2,400…read morefor her van. When he arrived, he abruptly dropped the offer to $1,000 -- less than half -- and the shift from "helpful and respectful" to pressure tactics was obvious. The next day he contacted her again with a false narrative about having a buyer lined up, which felt inappropriate and manipulative toward an older seller. We declined and sold the van to another professional organization that was fully transparent and honored their original $2,400 offer. I'm sharing this so other families, especially those with elderly sellers, know to be cautious and get multiple quotes.

Easy transaction when we were looking for a third vehicle. Chris H was a great salesman to work…read morewith and we were able to make a deal that was fair. Highly recommended

Over the years, I've purchased several vehicles from dealers. We purchased a vehicle from Metro…read moretoday and it was the best experience I've ever had. Jamie Baran is a great salesperson. He listened, was respectful, he wasn't pushy, he worked with us, and he was patient and informative as he explained the features of the vehicle. Zed was an amazing finance guy. Efficient, respectful, and helpful. Definitely recommend them.

If you have to get a car in the Kalamazoo area this is where you need to be! Great people that go…read moreabove and beyond!

My family and I have purchased many cars from this dealer over the last 20 years. When something…read moreas good as this exists there is no reason to change. Not your stereotype car sales scenario. Family owned and operated. I have always been treated like I am the only customer Doug has. No other options for doing car business for us. The best of the best, believe me.

Jayd and his team made buying our car very effortless. I was pleased with the whole team and…read moretheir attention to detail and customer satisfaction. I highly recommend this dealership.

I had a great experience purchasing a car from Diamond Auto Sales last week. The staff was super…read morefriendly and helpful (NOT pushy like I have experienced in the past) and the office was very clean and welcoming. I have noticed they always have a great selection of good looking cars outside so I was excited to finally be in the market to take a serious look. They made sure to let me know that if they didn't have what I was looking for , then they could get it - but I was glad to find something on the lot that fit all my needs and at a very reasonable price. They also gave me a great trade in value for my old beat up car so I was very pleased. Thanks to Ryan and Jayd, my car buying experience was very relaxed, comfortable and FUN. I love my new Kia and cant wait to drive it for many years ! I definitely recommend checking out this dealership if you are in the market for a car.

This was an oil change / tire rotation as part of my service contract…read more Everything went smoothly from drop off to pick up, everyone was friendly and helpful. They clearly explained about suggested services coming up & why they were important. Thank you so much!

I traded in my Dodge Challenger for a Jeep. They took my car and agreed to pay me 266.00 and…read moretransfer the recreational tags to the Jeep. Two months later I get the recreational tags from Cole Nissan after they have expired and I am still waiting for them to pay me what they owe me for the sale of my car. They have already sold off my Challenger but have not honored the bill that they owe me

Worst Service Experience I've Ever Had - Avoid Zeigler Honda of Kalamazoo at All Costs…read more I had the unfortunate luck of breaking down in Kalamazoo while visiting family. I took my car to Zeigler Honda, assuming a dealership would be the easiest. Big mistake. They quoted me $4,000 for a new clutch on a car with only 40,000 miles. The estimate was nearly double what multiple independent mechanics quoted me. I was told that if Honda ever issued a recall, only work done through a dealership would qualify for reimbursement--so I felt completely trapped. The service advisor assured me this was the worst-case scenario and said the parts would be sent to Honda for review after the repair. Once the job was done, they changed their story--said they'd "held the parts" for me but wouldn't be sending anything in. Honda already issued Technical Service Bulletin 22-017 acknowledging premature clutch wear due to a supplier defect. Zeigler charged double the labor listed in that bulletin, and to make things worse, they performed additional work I never authorized, which ended up causing additional issues I had to have corrected elsewhere. In short: this dealership is dishonest, overpriced, and untrustworthy. I've owned Hondas for many years, and this experience was such a disaster that it's made me question the brand altogether. If you ever find yourself needing repairs in or around Kalamazoo, take your car literally anywhere else. You'll save money, time, and a lot of frustration. Zeigler Honda is an embarrassment to the Honda name.

Last time at Zeigler, listen to the other reviews. I've been coming for years but my last oil…read morechange experience was the worst and the most expensive. The service staff was nice, but I miss Rich and his absence was noticed. They were not busy at all. I waited over an hour with zero check in or communication. My car was gone from the service bay for over 40mins, and again no communication. They used to check in when the service was done and it went to the wash, clearly not anymore. I've never had this experience and will never be returning. Do your self a favor and go anywhere else but here. There are too many good shops in Portage/Kzoo to subject yourself to this.