Love coldstone!!! We dont go often since its a bit pricey but I love the creations and milkshakes here. We came Sunday night since its my son's last day of summer break and it was pretty busy but the girls working hustled to get our orders which is much appreciated! They have seating both inside and outside so you can eat joy your treat with pretty mountain views. read more

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Ice cream was amazing, lots of people. It was a blast. The service was excellent. We will be back again.

Stopped on a Saturday night for a treat! They were busy but the store was clean. The servers were very nice and got the line through quickly. The ice cream was great as expected! read more

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Horrible service at this place and the prices are ridiculous. Walked in tonight to a line to the door and one girl behind the counter not helping a single customer. Then 2 other employees walk out from the back, still no one helping anyone waiting. Finally one of the girls starts helping the front of the line, but they were all so unorganized. The girl that got our ice cream didn't put enough on the slab, so after scooping it into the cup with the mix ins, she slapped some plain vanilla on top. $10 for a medium dish of ice cream! Unreal. read more

Cold Stone Creamery - Vanilla with brownies and nuts, and plain vanilla thrown on top since she didn't scoop enough to mix - Ice Cream & Frozen Yogurt Near Me - Tucson, Arizona

Ordered a medium and a large. When I got home, I realized the medium had a smaller cup inside it, so I didn't get the full amount. Pretty frustrating to spend $23 on two ice creams and not receive what was paid for. I love Cold Stone, which is why the rating is higher, but this specific location is a no-go. read more

The ice cream here is bomb. No doubt about that. There was a couple, a young man, and a single mother with her daughter. Not vey busy. The time was around 4:30pm. There were 4 employees that I could see. The one that helped us was also the cashier. The issue is that the lobby floor had trash and there were tables that were dirty. These kids need to pay attention and clean the lobby for other guests that come in. read more

Ordered an ice cream cake for a birthday in July. The cake looked great and tasted better. Service was great as well.

Line out door. Hot day. TWO employees. They lost half their business because people did not want to wait. Manager and owner is losing business. The only reason they exist is because of very little competition and they know that. Pitiful. Servious sucks! read more

Ice cream is good but the place is packed and they won't let us use the the chairs! Quite the downer to going out for icecream. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Tucson, Arizona

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Horrible service they never say hello or welcome in Went in with my girl waited a good 15 mins for 3 employees to get through one order and still never asked up if we were ready to order so when two groups of 3 or more walked in we decided to leave im sure the product is great but the service is just so bad read more

I paid $50 for a cake for my fiancé and when I picked it up the man working there brought the cake out to me and couldn't even read what it said.. he said "uh.... It's a little smeared" put it in the bag and gave it to me... you tell me from this picture if it's a "little smeared" or not... so disappointed read more

Cold Stone Creamery - Cake - Ice Cream & Frozen Yogurt Near Me - Tucson, Arizona

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It's a shame this is the closest location to the north in town. Always the worst customer service, and piss poor attitudes from the workers. Maybe avoid your cravings for ice cream from cold stone if it happens on Wednesday at 7:30p and Wetmore and Oracle is the only option. *Also, note to the store, the ice cream the last 3 times I've come to this location has been extremely soft and at the point the cup is being handed to us, it's very messy and melted and dripping over the sides. Picture taken not even 5 minutes after leaving. read more

Cold Stone Creamery - Like it size, not even 5 mins after serving. Melted and gross. One job, keep the ice cream cold.... - Ice Cream & Frozen Yogurt Near Me - Tucson, Arizona

Takes way to long, been here 20 min. Watching 3 servers hardly moving. Angie was trying pretty hard, not enough team support for her in my opinion. Not motivated or even aware of the 19 people in line. I used to love this place. Remember when they actually cared and sang for tips! read more

I really like Cold Stone. I find all their signature creations to be a bit rich, but the ice cream is great, and you can have them make whatever you want. The staff is friendly, and the price is about what I expect for this type of establishment, because it's a treat. I've ordered ice cream cakes from Dairy Queen in the past for parties, but after seeing their dessert case, I would probably get one from here going forward. We came in on Memorial Day weekend, and it was surprisingly quiet, but staff was attentive and friendly. read more

Went in around 9pm on a Friday 05/12/13 and the hours said the building closes at 10pm. Walked into the building and there were about 3 other people waiting for their orders. Stood there and 3 employees just stared at me and did not say a word. One girl just looked me up and down with a disgusted look. About 5mins of waiting I was finally asked by the other girl what I was going to order and she stated she was unsure if they had milk to make 2 shakes. I also had ordered 2 smoothies. The same girl told me it would take a minute to get my order done since she had to wash some dishes and walked off while huffing and puffing because she had to make my order. Once the order was up I went up to pay and the same girl told me she could only pour half of my smoothie in a regular size cup due to not having ice. Instead of charging me for a small size I still had to pay for the regular. This is very disappointing how these employees are not taught about great customer service and it seems everywhere you go you see more of these young men and ladies with attitude making a bad name for these businesses. read more

Cold Stone Creamery - strawberry smoothie - Ice Cream & Frozen Yogurt Near Me - Tucson, Arizona

Although a fairly small dining room, this is still a great spot to grab a cone for the road. Ice cream and service are exactly what you'd expect from this franchise. Yummy!! read more

Was excited to bring my boyfriend to the cold stone I worked at as a teenager but unfortunately, it was a horrible experience. The lady that helped us was extremely rude and didn't say a single word to us, to only slam our ice cream on the counter. I'm not too sure if the music she had in her earbuds was too loud. No happy vibes! I would leave a one-star but the curly-haired girl was working hard and said some words to us. read more

workers are so lazy and all they do is stand around while they have a line. no hustle and they are so rude. the girl asked if i wanted mix ins with my icecream and when i said yes, she rolled her eyes and groaned. terrible service read more

terrible customer service. I order 3 ice creams and I'm alone. they don't put any lids on anything and don't offer lids or a bag. I look at the guy and I'm like um lifs? he gets annoyed. am I suppose to juggle three melting ice creams all the way home with no lids? like wtf. I don't usually leave reviews or get angry but this guy was rude and just plain idiotic. don't go here. read more

Some of the best ice cream there is, and I really like that you can customize your flavors. For newcomers, they have some signature creations on the menu that you can pick from. Or, go off script and create your own. Personal favorite: banana ice cream, mix in the caramel sauce, peanut butter, and Graham cracker crust. For the kids (*cough* or the husband) try: cotton candy ice cream, mix in gummy bears, Graham crackers, and sprinkles. read more

Highly overpriced and overrated mediocre ice cream. They were out of waffle cones and several flavors of ice cream. Dont waste your money.

Nice place great workers. I will be back. I usually get a shake. The waffle cone is fresh. They make the cones in the store. Located across the street from the tucson mall read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Tucson, Arizona

I have been to a few locations of Cold Stone around Arizona and they are all pretty much the same. The locations are always clean and the employees are friendly. This one is no different at all. They do have a pretty good selection of flavors and mix ins for you to choose from. They also have a few different options to put it in. Such as a waffle cone or bowl, one other type of cone, or a cup. The only thing that keeps me from coming to these locations regularly is the price. It is pretty darn expensive for ice cream. Other then that it's a great place to take the kids or just yourself if your looking to cool down on a hot summer day. read more

Great staff, always a good time. Staff takes time to make exactly what you need. Easy in and out!

The dude working said they were closed but I was at the door 12 min before they closed. It's my kids birthday and wanted to get him some ice cream after dinner. Just right now. read more

This place has the best ice cream despite being next to the gym and a sketchy side of town. The staff are super friendly and the inventory of cakes is really surprising especially in the summer. I would not suggest using door dash though. The last time I tried out took them over an hour to make my ice cream vs walking in takes 15 minutes. No joke. read more

Uh... came here the other day to get an icecream cake for my bf's graduation celebration. I walked in and wrote on a napkin "Congrad's ME Jimmy" and the girl ended up writing Congrat's me jimmy... yeah its not a big deal and it might look similar but the message got screwed up because we wanted to have a play on words like ConGRADS. The ME also stood for Mining Engineer so when it was lowercased it kinda just looked stupid afterwards. Oh well... cake was good but make sure if you are gonna get something written on your cake you explain the message carefully and walk the employee through it just so you have the peace of mind your message wont get messed up. read more

Cold Stone Creamery - Personalized cake - Ice Cream & Frozen Yogurt Near Me - Tucson, Arizona

Employee messed up my order then asked me if I MINDED. Redid my order, didn't even mix it well, forgot an ingredient & serve me way less then the other orders. Also my husband requested for her to go light on the fudge & she did completely the opposite. SMH- very unpleasant experience. read more

It's a great location!! I love the Sugar Cookie Batter ice cream with sprinkles in a waffle bowl!! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Tucson, Arizona

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My wife and I walked into this Cold Stone about half an hour before close. The THREE workers inside didn't even say hello to us when we walked in. They proceeded to help the two parties in front of us and after the second party left they kept ignoring us. Wouldn't even look at us or say anything. We left before we ordered. read more

Yummm...chocolate cupcake creation and mud pie mojo 20/10 employees very nice and had us feel welcomed even though they were busy with other customers. Forever satisfies my sweet tooth cravings read more

Ah the taste of custom made ice cream on a hot day. Lots of topping choices to choose from. read more

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Unfortunately, I'm one of those people who usually jumps to the internets at first chance after a, shall we say, less than ideal dining experience. But hey, I recognize my biases and try to live through them in a graceful manner. But the one unforgivable sin of an establishment is to grossly over charge for a GD milkshake. This is only expounded upon when you realize ColdStone is a freaking ice cream shop. To be clear, the service was serviceable, and the inside of the shop clean. But $7+ for a MEDIUM shake? Get out of town. To quote Vincent Vega: "That's milk, and ice cream right?" read more

Dont care how late it is, customer service needs to be from open to close and next time well there wont be from me, but to tell some one not to comeback because there complaining of the service yall suck read more

So, my beauty school closed and gave us no notice and my life sort of fell apart. The first thing I wanted was sweet cream and pistachio ice cream from cold stone. Cold stone fixes all. read more

Came to get some ice cream on my break after having a rough morning and Sergio was so friendly and genuine he and the ice cream turned my day around! read more

Drove my pregnant butt 30 minutes just to find out that they are closed. Moving to a new location but closed this one before the new one opened. You suck! read more

YUM!!! Every combination is awesome. We got the coffee ice cream with heath.

Great ice cream and superb service. I'm confused as to how someone couldn't like peanut butter cups and ice cream smooshed together in a waffle cone. You gotta try this place out. The owner was very kind and made me feel welcome from the second I walked in. Thank you for great ice cream and even better service. read more

Have been to Cold Stones across the country... this one ranks high. Cassandra was the best: friendly and courteous! The shop was clean, the ice cream was fresh. Definitely recommend. read more