The fact that they have "no sugar options", Ice cream isn't really a diabetic's friend, but this no sugar added makes for an occasional treat that is absolutely decadent! I miss that the newish owners ditched Square Really boggles the mind since it was already setup. Challenge now is to pace the cheating with ice cream! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Tucson, Arizona

We arrived for ice cream cones today @ 3 PM & there as only one employee in the building who was on the phone for more than 10 minutes before she finally acknowledged us. By the time she finished her phone conversation, there were 4 other customers who arrived shortly after we did. The employee did not greet any of them either. This employee needs serious customer service training! We were offended when she did not offer an apology for ignoring us for more than 10 minutes while she talked on the phone and proceeded to say absolutely nothing to us except "what kind of ice cream do you want?" When we paid $21 for 2 cones, she again said nothing. We took our cones to the car and found she had given us 2 broken cones inside the paper cone holder. For security reasons, let alone appropriate customer service, employees should never be alone in any business. Pathetic customer service @ Coldstone Creamery ~ 9565 East 22nd Street in Tucson read more

Great desert treats to be had here. A little overpriced but very yummy. The waffle cones are HUGE and taste great. Plenty of ice cream and toppings to choose from. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Tucson, Arizona

Who says you can't enjoy ice cream with a mask? Ice cream was awesome as always at Cold Stone. All employees wearing masks like required. Outside tables still available but nothing inside. Don't hesitate if you have a craving for Cold Stone Deliciousness. read more

Cold Stone Creamery - 4 Love its' for July 4th - Ice Cream & Frozen Yogurt Near Me - Tucson, Arizona

Been here a couple times and all underwhelming. The staff, including the manager could care less about customers. That was again apparent last night. They make you feel like a nuisance rather than a paying customer. The place is not very clean and the point of sale machine was so sticky and gross I didn't want to sign on it. When I mentioned it to the manager who was checking me out, he mumbled at me and did nothing. The product is decent but I'd rather go where I feel like they appreciate the customer. This is not it. read more

Great ice cream, friendly staff, fresh ingredients. great treat any time of the year.

This is a pretty standard Cold Stone. The staff is nice, the ice cream is good (but a little rich for me), and the store is generally clean. You know what you're getting here, because it's the same as every other Cold Stone location. The parking lot at this location, however, stinks. The complex was built into a small triangular lot, which makes the spots cramped and very tight. It's hard to navigate in and out of spots sometimes, and it's damn near impossible when the area is very busy. Be careful so you don't get into a parking lot fender bender. And people, QUIT PARKING IN THE AREA THAT IS NOT DESIGNATED FOR CARS. Stop being lazy and park 20ft farther away and WALK, instead of clogging up an already clogged parking lot. Sheesh. When I'm in the mood for very rich ice cream, I'll definitely visit this Cold Stone again. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Tucson, Arizona

My favorite Ice cream is the coffee flavor and double heath bar added to it. It reminds me of being back east during the summer months and visiting the local ice cream stores with my family read more

I usually have a good experience at this location but I came in yesterday to get my usual and I got served by a new girl Payton. Her attitude left a bitter taste in my mouth and you could just tell she made her peers uncomfortable in the work environment. The ambiance in the store just felt unwelcoming the second I walked in. Very unprofessional. read more

Not the best Coldstone in town. Ordered two originals off the menu - a Banana Caramel crunch and Chocolate Persuasion, asked for both to be chocolate waffle cone bowls. Simple orders off the menu, and wife and I were the only ones inside. They had 5 members working that night and somehow forgot to put both ice cream orders in waffle bowls like we had asked. The girl working on the Banana Caramel Crunch didn't know how to make the order and had to ask two supervisors for help. Even then, with 3 members working on the same ice cream, the bananas used were not fresh, there was hardly any caramel sauce added, and what I really ended up with was a cup of vanilla ice cream with old soggy banana slivers sprinkled with several nuts. They hardly filled the cup up either despite their lids being elevated. My wife's order was actually filled up fairly nice, but was very chalky and tasted as if it had freezer burn for a few days. We won't be going to this location again for a while. read more

worst service ever. 30 minutes 3 staff members putting out one cone every 10 minutes. timed it!

Good fresh ice cream with a good selection of flavors, they also have special creations like my favorite, cheesecake fantasy. I actually don't like the berries so I just order the cheesecake ice cream and add in the pie crust mix and strawberry. This place is a little pricy compared to other ice cream places like Dairy Queen or basken Robbins but it is a speciality ice cream sport and we enjoy it. read more

If you don't mind hair in your ice cream... it's a great place. Two of the four ice creams we ordered had hair in them!!! No joke..2 long pieces of hair in one and 1 hair in another. Needless to say, we won't be back. read more

The ice cream is very good. This is one of the larger Cold Stones in the Tucson area and always has a large selection of ice cream and yogurts. Between that and a very large choice of toppings you can make almost any flavor. I will have to agree with Lauren the parking here does suck. I have had one person hit my car and several other very close calls. read more

Thought it would be nice to bring my daughter here after school, we went in she picked out vanilla with sprinkles and I ordered the "cookie don't you want some" I added one extra topping Reese's cups. My daughter was happy with her ice cream, however when they handed me my ice cream they had made it completely wrong. Yes you can watch them make it but I was worried about paying and keeping an eye on my child. They overfilled the cup which started melting down my hand immediately, I don't know what flavor ice cream I received but it was not good and the Reese's cups(which were the only thing in the ice cream) were old and stale, I ended up throwing it in the trash after two bites. I wouldn't be so upset if my order hadn't been twenty dollars, so I was charged for what I ordered but not what was received, even though we ordered the smallest size the "like it." I won't be coming here again, cheaper and tastier to just buy a pint of ice cream from the grocery store. read more

We stopped at Cold Stone on east 22nd at Harrison for a mid afternoon snack. The choices of ice cream mixups is so large it's difficult to make a decision on what to order! I settled on the Oreo Overload and was not disappointed! I only ordered a small because even that looked like plenty. Their ice cream is smooth and rich - decadent to say the least. The richest of ice cream I've had recently. If you like rich ice cream with many types of mixins - then Cold Stone Creamery is the choice I would recommend. read more

EXCELLENT customer service! Went in with my little one for a cold treat. We were greeted as soon as we walked in by a friendly young man behind the counter. He was great with my daughter and struck up conversation. I described what I was in the mood for and he whipped it up to perfection! In between helping customers, he even found time to offer help to the young lady working as well....Wish I would've caught his name but definitely an asset to the company! Keep up the great job! read more

Five stars for excellent customer service today! It took the clerk a while to acknowledge us buuut it was because she was making waffle cones!! Which was pretty cool to watch and it filled the place with a sweet and delicious aroma!! I asked if they had dairy, soy and gluten free alternatives and she knew what they were right away. Lemon or raspberry sorbet. Sadly the only safe mix in was gummy bears but for my 8 year old he was absolutely thrilled! Hopefully in the future they will carry a couple of dairy free ice creams (chocolate hint hint) besides the sorbet! We stopped in today after the kid's first day of school to cool off and talk about how it went. The store was very clean. The clerk was very nice and helpful. They keep their freezers stocked with ice cream cakes, cupcakes and ice cream sandwiches that all looked absolutely gorgeous and decadent! We will definitely be back and I highly recommend them!! read more

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I took my daughters out for a date Sunday morning. We ended up crashing a birthday party and arrived an hour before this location opened. They still graciously served us. Made us feel welcome. Overall just a great experience. read more

Excellent service and money well spent. My bride and I each bought the "Love It" size cup (medium). We will have dessert for the next 3 days. We tried several flavors before deciding and were encouraged to sample many more. Love this place. read more

This a typical Cold Stone Creamery store. They have a friendly and attentive staff, and a clean and inviting environment. For anyone who hasn't been, it's a marble slab type place. Pick your flavor, pick your toppings, and they mix it all together for you. They have cups, cones, waffle cones, flavored waffle cones, shakes, and ice cream cakes. The ice cream is good; It has a good flavor and thickness, and they have almost any topping you could think of. It's quick and convenient, and you can always grab it togo! Only reason I don't give it 5 stars is because it is a bit over priced. You can find local marble slab places that have the same quality product for a little bit more reasonable price, but Cold Stone definitely hits the spot! read more

Cold Stone Creamery - Go it togo tonight. Banana ice cream with raspberries and graham crackers. - Ice Cream & Frozen Yogurt Near Me - Tucson, Arizona

CSC has delicious ice-cream, yogurt, toppings, and creations. I think the novelty of the marble slab mixing has waned, but still good and the kids love it. Like another reviewer said - the parking is awful. Tight spaces that are hard to turn into right in front. We usually park down by the Walgreens and walk up. read more

Yummy ice cream made the way ou ask for it. Being this store is in Tucson, the ice cream melts quick even if you eat it inside.

Stay away. My husband and I stopped here this afternoon to use a gift card given to us a long time ago. We do not normally buy cold stone ice cream, and we're pretty easy to please. All we were looking for was a nice cold treat on a hot day- what we got was a small ice cream that was way too sweet (yes, even for ice cream!), and a chocolate shake that was not good, for about $11. My husband took one sip of his shake and pushed it away. I took a taste and agreed that something was not right. It had a distinctly sour, bitter aftertaste. While I finished my ice cream, he debated about whether he wanted something else instead. Since the ingredients seemed to be the problem, he decided did not want something else, even though my ice cream seemed fine. When I took the shake back to the register and explained the problem, we were told we could not receive a refund, only a replacement. Both of us had an upset stomach for about two hours afterwards, and neither of us had more than a sip or two. Poor customer service, bad ingredients. Food poisoning is not worth $11, so we simply left. Poor customer service is my biggest pet peeve- as someone who has worked in customer service and international sales for four years, I promise you- it's really not THAT difficult of a task to make sure your customer is happy, even if there is a language/geographical barrier (today, there was neither). While I realize that the employee I spoke to is probably a minimum wage high school student, store policies that young woman has to follow are set by real adults. Whoever set the policies for this store clearly is not doing their job! Shame on you, coldstone, for trying to give my (active-duty & a veteran) husband food poisoning on Memorial Day, and refusing to make any real attempt to make amends. Don't worry, you sure as hell won't see us again, ever. Fool me once.... read more

Joelle, Savannah, Payton are the most courteous, kind, inviting and fun employees at Cold stone!!! I had the best experience here and will definitely be coming back thanks to them! read more

I ordered a birthday cake from here online so you would think everything should be there right? Nope, my son said, where is my kit kat bars? Yap, they forgot. And they have a horrible parking situation. I would not waste my money there. read more

Store manager was very rude. My first time I wasn't quite sure what I wanted and each time I asked if I could sample something she would say "try it or want it?" She repeated this each time I ask for sample. Very rude. Then she asked what I wanted to mix in. I wasn't too sure what she meant as it was my first time my boyfriend was finished and waiting for me at the counter she then turned to the girl at the register and said "wait. She's not done yet" clearly annoyed I couldn't decide what I wanted. I almost complained but then I noticed SHE was the manager on duty... not impressed with her customer service at all. Very rude and short with me didn't explain anything or I would have added more to my ice cream. read more

I have to get back to the gym this week. It has been a month of over indulgence and fattening food. With that being said, cold stone is pretty good. :) Docking a star due to value. Docking a star due to taste. Again. Pretty good. Definitely not excellent, but sweet enough for me to recognize that I need some gym time in my life. read more

Always a great cold stone to visit! Great employees and yummy ice cream! Store is always clean and they treat you like family here.

Im a lover of cold stone creamery and it has never let me down-- until my last visit to this location. I even always get the GOTTA HAVE IT, just so i have left overs for the next night or so. My last visit i got Sweet cream & Butter pecan with white chocolate chips and praline pecans. A delicious mixture (as with anything from Cold Stone). I had about two, maybe three spoonfulls when my ice cream was ruined buy a long stringly black wavy hair that nearly made me choke. I myself have blond straight hair, so it obvisouly was not mine and I was served by a male with a buzz cut, so it was not his. Clearly whoever made the ice cream was not wearing the appropriate hair net. I havent been able to go back to Cold Stone yet, which is pretty disappointing. Im not concerned about the unsanitary conditions have how all the food is handled. Bummer. read more

Not worth going to this place!! I bought a kids cup for my child and the gal gave barely a small scoop. Not ever going there again. I'm sorry but by the time we got the ice cream here in Tucson it was already gone and melted. Maybe it was just this location. But come on now please train your employees to give out correct measurements. read more

I brought my parents to this Cold Stone when they visited last weekend and we loved it! Friendly staff and AMAZING ice cream.

Ordered a hot brownie dessert that was amazing! Couldn't decide between this or the chocolate lava cake. I guess the lava cake is next. This store was clean and the young girl who waited on me was friendly and helpful. Although the Broadway location is closer I will definitely come back to this one. read more

I decided on the birthday cake remix and it was delicious! The customer service was very good and my ice cream was made quickly. The store was bright and clean and if you give them a tip they sing a little song to say thank you which was neat as well. Overall a good experience at this location, I'll be back! read more