I ordered the equivalent of the large peanut butter lovers ice cream. All o can say is it was $9.99 and I literally had a whole recees peanut butter cup that wasn't mixed in at all in with the ice cream. The ice cream was good but if you're selling an experience of well mixed in fresh ingredients and you don't mix them in, pay half as much for better quality ice cream at the grocery store. read more

I have been having icecream at this location for more than 10 years. Last year or so the quantity of the icecream, the ingredients and the mixing all have hit the lowest point and I today just hated the cold stone icecream, which is my most favorite icecream. Please don't kill it. You need more money, increase the price. Don't skimp on the icecream and mix ins and kill this brand. Please read more

It was expensive. $6.49 for a small. That was really small. Like a 4 oz dish. And it was meh. I guess their schtick is that they mix the stuff into their ice cream. Kinda like a DQ blizzard. But they mix it by hand into hard ice cream. And charge a lot more money. A large blizzard at DQ is $5.39, and probably 6 times as much ice cream. I know I can't eat a large. I got the Coffee Lovers Only. Which looked nothing like the photo. It is coffee ice cream with almonds, Heath Bar and caramel. But it was just way to much stuff in the ice cream. Like all stuff barely any ice cream. Like so much stuff I practically choked on my first spoonful since I didn't realize how much chewing I was going to have to do. And maybe the caramel was mixed in - it wasn't visible. Better and cheaper ice cream nearer to me. So not sure why I would ever go here again. read more

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1 slice of banana and no caramel sauce at all. Hot fudge sundae had a teaspoon of hot fudge. Very disappointed! read more

Love it here on a hot day. They talk fast but are very nice and courteous. Definitely would recommend this place for a family outing.

I am a huge fan of this ice cream chain and their awesome creations. I can never get enough of their chocolate devotion. We regularly visited the store in Burlington, MA which was consistently great with their service . But after we moved over to westborough ,we started visiting the southborough branch and were rather disappointed with the service. Most of the time we encounter trainees taking up our order and messing with it since they are new. This happened thrice in the 4 times we visited. I believe there should be someone to supervise/guide them, especially when taking up the orders of real customers. read more

Cold Stone Creamery - Strawberry banana rendezvous with huge chunks of strawberries (not what I expected) - Ice Cream & Frozen Yogurt Near Me - Southborough, Massachusetts

High quality ice cream at an affordable price. Some may say that the prices at Coldstone Creamery is too high but I disagree. For $5, you can get your own customized ice cream cup or cone with your choice of base ice cream and mix ins. They also have great ice cream cakes which are my family's go to cakes for celebrations. Chocolate lovers please try their midnight delight cake and ice cream! read more

It's a chain ice cream place. It is expensive for the quality but you can easily see the prices online, so not sure why so many reviewers seem surprised. Went tonight around 7:45 pm (Labor Day) - we waited approximately 30 minutes to have our order taken. One group left in frustration. There were only 2 young people working and they were doing a FANTASTIC job but there was more work than 2 people could reasonably accomplish. Online customers were forming a line, and so one staff member ended up trying to keep up with online orders. The other worked counter. Cold Stone needs to get its staffing approach in order, particularly now that there is online ordering . Unfair to customers and staff. read more

Can't give 1 or 2 stars because the ice cream itself tastes really good. I always get the chocolate devotion. I've been to this location several times. Yesterday however, I was upset because the teenage girl serving did not put all the ice cream she mixed into my cup. Instead, she threw about 1.5 ounces of ice cream in the trash because she thought she did too much for the small size I ordered. Such bad customer skills because of this... Or really awful training if someone taught her to do that! You'd rather throw away the ice cream instead of giving it to the customer? So awful... She then did the same thing to my husband's ice cream, an even greater amount right into the trash instead of just putting it in the cup. Urgh... No tip for her. read more

I was so pumped for my ice cream I was boutta devour this lickity split ya heard. It was then to my dismay that I watched some high schooler put one Oreo and FIVE mini marshmallows in my LARGE ice cream. Chopped that up like twice and handed it to me. I've never had a bad experience, that was until now. read more

SO CREAMY!!! I had a sudden craving of cold stone after watching some tiktoks and it must have been god's plan to have sent me here I haven't had ice cream this rich & creamy in awhile! I had the cookie butter ice cream while my friend had the cake batter remix. I thought mine was extra creamy because I got a butter based ice cream but my friend also went on to talk about how creamy his ice cream was. They mixed my toppings nicely with the cream and even gave me a little extra on top. My only complaint is the size proportion. I got a regular (love it) size but this is considered a small size at many local ice cream places around the Massachusetts area. I will definitely be back here to devour more cream. There is a nice seating arrangement outside of the place socially distanced from each other so no need to worry about covid! There are so many options on the menu I can't wait to go back and try. read more

Cold Stone Creamery - Cookie Butter Ice Cream with M&Ms - Ice Cream & Frozen Yogurt Near Me - Southborough, Massachusetts

I just had a really bad experience. First, the two teenage girls were talking out loud about how much they hate their job, the place and being there and they both looked at me and pretended that I wasn't there and continued to do nothing. The entire place wasn't cleaned. All of the ice cream were melted and you can feel the glass and tell that the freezer was turned off. The guy who took my order was super nice but one of the girls kind of made fun of him in a rude way and you can tell that they don't get along in the slightest. To end it all my ice cream order was missing a few ingredients and looked like clam chowder because it was melted so I threw it away. I might go back some day but if I see those girls working I'm turning around and taking my money somewhere else read more

Worst cold stone around. I ordered a love it coffee milkshake with oreos made extra thick. I was given a cup that was only half full and extra thin. Before paying I pointed out that there was almost half of the milkshake missing at which point she offered to re-blend it with more ice cream. She did add more ice cream but did not add more oreos. So in the end I had a thin coffee milkshake that was still not completely full and I could not taste oreos. To top it off, they ran out of straws so I was given a spoon. Needless to say, I will never return to this cold stone. read more

I've always enjoyed visiting Cold Stone, however, they have moved so far away that I barely ever actually get the chance to stop in! This specific Cold Stone is in such an odd location, on Route 9 in Southborough in a small shopping plaza in the middle of nowhere. This seems like one of the locations that should have went out of business (or moved to Framingham or Natick, where all of the action is), but no, it's still here and alive and kicking. While it's pretty far from my house, it's not far enough to never visit. The ice cream at Cold Stone is something that is unable to be copied by other parlor's for some unclear reason, plus, the other Cold Stone that isn't so far from my home, in Mansfield, is horrible. This one is much better. Anyway, this Cold Stone is rather small, but still has enough space to provide all the normal ice cream options, toppings, and a few tables here and there. Ice cream cakes are available as well. Staff are friendly, kind, and efficient. I stopped in on a Saturday and there were only two other customers inside. I was in and out in less than five minutes. Even though Cold Stone is more expensive than most other ice cream places, they fill the cups to the brim (it's actually difficult to open them as they put a lid on), and with such flavorful options, it's a no brainer to stop in at least sometimes (especially if you live close by). The inside of this place seemed clean and well maintained as well. Just reminds me so much of how I miss the former Cold Stone in my small town from years and years ago. Last suggestion: if you are unsure where this place is, make sure to use a GPS or something else.... it's visible from the road if you look really carefully, but I wouldn't be surprised if tons and tons of people missed it every day... 5 stars for the Southborough Cold Stone. read more

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My friend and I came here for ice cream a couple of weeks ago and had a horrible experience. Service - the teenage boy who made our ice cream was very rude and had an attitude when I asked for an additional topping, making it seem like I was inconveniencing him Ice cream - the ice cream was way too soft, almost melted; I know they have to keep it soft enough to mix in toppings, but the consistency was like a thick soup, not a frozen treat. The toppings were minimal and they charged extra to add more. Price - based on the quality of ice cream and service, it's ridiculous that a small ice cream here is $6 read more

Just left this place a moment ago. I agree with one of the other yelpers that reviewed this place. This particular building is in a rather odd location lol. It just doesn't make any since as to why it's there in that spot. 1 ice cream scoop, and one large shake was literally 14 dollars and some change. The shake was super thin and liquidy. I put my scoop of ice cream into the shake just to thicken it. It was atrocious. The cashier that helped us was nice and professional, but the ice cream was offensive. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Southborough, Massachusetts

I just got a mint mint chocolate chocolate chip. She made it totally wrong. It doesn't have any brownies, fudge, or chips. It's literally just Oreos and mint ice cream. Train your employees better. She was clearly distracted and talking to her coworkers instead. read more

the icecream was mellty. The person serving was rude. I had ordered the black cake batter and the server mixed the toppings inside and gave . I couldnt even see the toppings and when I said that she said you can have more on top but will be charged more. read more

I went before the pandemic with a friend and the workers were very attentive. There was a guy and a girl working. I was very unsure of what I wanted/what went well together so I asked her and she gave me lots of options. I told her a few sounded good and to surprise me with her favorite of the flavors I told her. My friend also didn't know what he wanted and she gave him optopns as well. Some of the reviews are saying their ice cream was pretty melted, but we didn't have that experience. I will keep returning and making the drive for this cold stone read more

This is as good as it gets! Delicious signature creations along with amazing customer service all at GREAT prices. Choose from a variety of signature creations or create your own and toss in toppings of your choice. And don't even get me started on their mouthwatering cakes. With an assortment of ice cream cakes available, you're sure to find something that fits your tastes. Would highly recommend, definitely worth checking out! read more

Bullshit restroom closure employees can't give you a straight answer. Not cool when you got to piss

Bathroom disgusting....there was dried vomit on toilet bowl and no toilet paper. Filthy floors and sink. I arrived shortly after they opened and lots of ice cream trays weren't even out. The sweet Cream (one of the most popular flavors) was practically empty. The employee didn't apologize for it or even seem to care. Worse.....The employee didn't wash his hands between handling money and making ice cream and did not wear gloves. Thus, despite the fact he was social and upbeat, I couldn't get past how disgusting this place was in terms of basic sanitation. I will not be back and I can't believe this place has not been cited for sanitation violations. Truly disgusting. Hard Pass. read more

Thumbs up for the whole fold in toppings thing, it keeps the Oreo cookies still crunchy even though all mixed in. Thumbs down for the waxy film their ice cream gives your mouth that takes a full brushing and double dose of the heavy duty mouth wash to get rid of. I don't even want to know why there ice cream dose that. read more

This is the best cold stone I have been to. I am a frappe/milkshake kind of person and I was not disappointed with mine, and it's worth paying a little more money to get ice cream of this quality. The service was great, too. The girl working was super nice and my drink came out really quick!! I definitely recommend coming here read more

I like mint chocolate ice cream. It worth to drive 20 minutes to eat the ice cream. I wish they have their store in Natick.

I love the fun idea of this ice cream shop. Usually, I am not a fan of chains, but I do like this place. The ice cream is good and the creations are fun. It is expensive, $5 for a small, but it's a nice treat. This location is really small, so if it's busy, there will be no tables. This is the only location I've been to. read more

The ice cream here is good and with all the mix ins you have an almost unlimited choice of flavors. That said, I do not feel it is anything special, quite pricey, and the fact that it is a corporation rather than a local business makes me less likely go here instead of a locally owned place like Uhlmans or Trombettas Creamery- both excellent choices. read more

I like my ice cream full of candy bits and love all the flavor combination possibilities there are at Cold Stone. They also have some very good sundaes. There's something for everyone here. The ice cream is fine. It does taste artificially flavored and that's not a problem for me. Never had poor service here and don't find that their prices are that far off from other ice cream places I've been too. Try birthday cake with butterfingers, white chocolate chips, snickers. Yum! read more

I love this place, they have the best ice cream. I'm such a fan that whenever I'm in Chicago or Schereville, IN visiting family, I always stop in . The prices are reasonable, the ice cream is great and the service is fantastic. Yes, although I live more than 10 miles away from south borough, Cold Stone is always worth the drive. read more

We've been coming here for a few years for ice cream cakes for birthdays and have noticed that the service and quality has gone down hill over the past six months. An ice cream cake that was ordered for our son's sixth birthday five days in advance was not ready when we came in to pick it up. They ended up scrambling to make something while we waited and were calling people on the phone for how to do it. Very chaotic and disorganized place lately. read more

The best Coldstone I have ever been to! In fact, the best ice cream shop around! You can tell that the employees are treated well and genuinely enjoy working there. They reflect their positive spirit into great customer service! read more

I almost always order the chocolate lava meltdown when I go to cold stone. It's my favorite and I live pretty far but my job has me driving by everyday. Unfortunately, it is the second time that I have received the smallest scoop of ice cream that can possibly be given on top on the brownie and a small dollop of whipped cream. I am paying almost $8 for an ice cream smaller than they're smallest size, "like it". Some of the women that work there do a good job at making it but it's inconsistent. I went today and there seems to be a person in training and the person that should have been training this young girl barely told her what to do and she saw what was given to me and just rang me up without saying anything. I paid and left disappointed but I did not want to say anything since it is not the trainee's fault but the person that should be training her. read more

Cold Stone Creamery - The size of the chocolate lava meltdown - Ice Cream & Frozen Yogurt Near Me - Southborough, Massachusetts

HORRIBLE! Do not special order cakes from this location. My wife went into the store and ordered a cake for our son's birthday. On Sunday May 3rd I went in to pick it up only to find out they did NOT have our order. The kicker here is there was literally 5-7 other people in the store also having missing cakes..really! To boot the manager/owner not sure what he was, said ok I can have your cake ready in 45 minutes, umm ok. Then 50 minutes later he says you are ready and try's to charge me FULL price for the cake! Are you kidding me. I told him I wasn't paying for this cake to which he says to me, I can't give you this cake for free, Yes you can its called a good business practice, this guy is a joke! I paid $20 for my cake and will never return to this store! I recommend going somewhere else for a special order cake! read more

Expensive but mediocre. The are far too many really good ice cream spots in this area to waste time and money on this place. Very disappointing experience. read more

I was introduced to Cold Stone before it hit Mass when I was visiting another state. Si I was excited when this one opened close by where I live. I;ve been to the Southborough one several times and always been pleased. The last tiime I got a birthday cake for my daughter. It was delicious. We always get the largest size ice cream. Everytime we go I order a different creation and I have not been disappointed. The only problem is the counter help. There is only one girl there that is excellent. I gave her a good tip because all the times I've been there she has been the most friendly, helpful, goes out of her way to help-suggests flavors, etc. She should be manager-even the manager didn't seem like he wanted to be there. read more

I'm only giving this establishment 2 stars out of sheer generosity. I usually love cold stone and have been coming to this particular southborough location for years now. Have never had such a bigger disappointment until today, when after an amazing day spent with friends we decided to finish it off with a sweet treat because of course, what could go wrong? The answer is everything. The ice cream was melted and soupy, tons of ingredients were missing or forgotten from our order and the two teenage girls working were complaining nonstop and overall being brats. The only thing that salvaged my experience was the nice boy that took our order. He was nice and made great conversation but even struggled to mix the ingredients into our ice cream because it was so melted. The ice cream tasted like soft gooey overly sweetened, overpriced ass and it ruined my otherwise perfect day. I am appalled and outraged at my level of dissatisfaction. read more

Yes, there's ice cream, but it was a very bad experience just simply ordering my shake. So AFTER waiting 15 minutes on line, I get up to the counter, and a rude man working there says "what do you want", so I tell him my order. I walk over to select my toppings, and he's suddenly putting gummy bears in the ice cream, even though I never said I wanted that. I told him "plain please", and "could I have shake?", Because he looked like he was making ice cream instead of a shake, and then he SLAMS the scooper and the gummy bears down and says "Oh, okay. What size?" And I told him medium, and he looked so angry as he was making the shake, as if he god forbid had to go out of his way to serve a customer a shake. But that's not it. I know. As he's making the shake, he's touching his "back side" and his shirt, so therefore he has NO MANNERS. Who is this guy and who hired him? When I walk into cold stone creamery, I don't want to see a scrawny guy scratching his "back side" while touching my shake with his skinny hands. I found a hair wrapped around the bottom of my cup 10 minutes later, and I couldn't get it off the cup. Then it got stuck to my car cup holder and I couldn't get it out. My ice cream then fell all over my car and then ruined my car AND my night. I hope this guy has a great night because he destroyed mine. read more

Good ice cream. There used to be one in Bellingham, but it closed. I wish they weren't so far away. That's the only reason I didn't give them 5 stars. read more

I really want to rate this higher than two stars due to the quality of service and the general helpfulness of the employees, but I just can't bring myself to. As with all Cold Stones, the quality of the ice cream is sub-par. In addition, you'll end up paying a lot more than you should given the quality of the product, especially considering the availability of cheaper options elsewhere. If you are particularly a fan of their process of folding in toppings, Cold Stone might be for you, but for me, I show up whenever I want a convenient place to get a frappe. read more

Place was very very dirty! Along the base boards was very old dirt! Tables dirty- DIRTY! For three small ice creams in a cup was almost $20.00! On a more positive note- ice cream was very creamy and staff was pleasant! read more