1319 Linda Mar Shopping Center Pacifica, CA 94044 This is the Cold Stone Creamery location at the Linda Mar Shopping Center in Pacifica, CA. I was in town, and I was a little curious why this place has a low Yelp score. When I walked in, the air in the place seemed stale. There was short line, so I had time to look over the flavors. I asked for: A medium with coffee & coconut ice cream, with shredded coconut. This older man who was helping me didn't smile and lacked energy. He just went thru the motions of blending everything on the stone. He was very knowledgeable as I asked him questions about the business. Price $6.99, takeout, no tax. There's no tables inside, so everything is takeout. How was the ice cream? My ice cream was served to me soft and melting. It wasn't a hot day. When I was at the Cold Stone Creamery in Hayward ( A Street), the ice cream was served to me hard as a rock. The ice cream from the Linda Mar location tasted great. But the shredded coconut he mixed in was old and hard to eat. It was like pieces of string were in the ice cream. Okay, I guess I won't be coming back to this location. Free parking. read more

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I have ordered photo cakes from the Tanforan Cold Stone multiple times in the past with no issues. Because that location was temporarily closed, I ordered from this location instead and unfortunately the experience was completely different. I placed my photo cake order on Thursday for Saturday pickup, which meets the 24 hour advance requirement. The issue was communication. The Cold Stone website does not list an email where photos can be sent, unlike other locations such as Tanforan. On Friday noon I began calling the store to get an email address to submit the image. I called multiple times throughout the afternoon but no one answered. They finally picked up in the evening, at which point I immediately sent the photo and followed up asking if the dimensions were acceptable. I never received a confirmation. When I picked up the cake on Saturday, the photo was printed very small instead of full cake size, which completely defeated the purpose of ordering a photo cake. When we called to address the issue, the manager was rude and dismissive, told us there was nothing he could do, and refused any refund or resolution. He also claimed the issue was that I should have ordered 24 hours in advance, which I did on Thursday, and I attempted to communicate as soon as they opened Friday but no one was answering the phone. Mistakes happen, but the lack of communication, accountability, and customer service was unacceptable, especially for a special occasion. I would not recommend ordering custom cakes from this location. read more

Cold Stone Creamery - Photo cake - Ice Cream & Frozen Yogurt Near Me - Pacifica, California

Talk about Lazy customer service. I walk into cold stone at 8:50 pm. There are three female workers standing there. I order a cookies and cream milk shake and the one person starts to put together the order only to have the other person stop her and tells me the blender is shut down. They had 3 of them. I ask are they on a timer? And the girl just glares at me. The store was still open and all she responds, they're shut down. It's vanilla ice cream and a few Oreos? Clearly they were too lazy to clean a blender despite there being three of them. Good luck to who ever owns this franchise. Last time they get my business. read more

The worker Karen does not listen to your order while making it! It's like she has tunnel vision and at the end when you try to correct her and add the addition topping you wanted she just puts it on top without mixing it and says it's already in the cup so I can't take it out and remake it. HORRIBLE! If I wanted a piece of brownie on top of my ice cream I could have just went to Safeway across the street and put one on it myself. Someone retrain her! read more

The food was amazing. The owner is super friendly and resourceful, way better menu than the Daly City location.

I went here for my Dad's birthday. First My dad had to tell them that they were going to put the wrong flavor. Second the people were unprofessional. Third, when my brother ate his ice cream their were only ONE oreo even though he ask for more than one. read more

I haven't been to Cold Stone in a very long time but we had dinner around the area and decided to stop by for dessert. The ice cream itself was okay, nothing terribly special. For the price, I would prefer to just go to a grocery store and buy a pint of ice cream for cheaper + better quality. The person working that evening seemed like she would rather be anywhere but there and based on other reviews it seems like customer service at this location is not the best. read more

Didn't feel professional and it felt sketchy walking in there, not your typical cold stone I don't recommend. Stay away!!!

Coffee milkshake with almonds and brownie pieces was it really good treat after a good hike in Pacifica. The problem was a service here was horrible. When I saw the girl scoop just a few almonds into the milkshake blender I asked for a little bit more and she charged me for two extra scoops. Yet, when I watched a couple of teenagers that she knew come in later on and ask for extra Cookie Dough Bites I look to see if she charge them extra and she didn't. If you're going to charge people for extra items make it consistent and don't play favorites. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Pacifica, California

Ordered a custom ice cream cake online, and upon picking up, they made it wrong. Called and worked with Sal to resolve the issue. They remade the correct cake for me and it was so delicious- truly the best ice cream cake I have ever had! Thank you for your attention to care and dedication to customer service and resolution. I appreciate your genuine hospitality This location is always so busy and the team is just so hard at work with a smile on their face read more

thx u very much for ur best-in-class service to the older gentlemen who helped my hubby and me a few days ago! our apologies for not getting ur name! thx u kindly for the wonderful recommendations u made for us to try the peanut butter with butter finger and the white chocolate raspberry ice creams. My hubby and I thoroughly enjoyed ur exceptional taste in ice cream! Hope u guys keep these 2 flavors around for a long time to come! Very clean ambiance as well! Thx u! read more

I love this location - it's convenient, great service and plenty of selection. The ingredients always seem fresh and I love all the mix-in options! My only suggestion would be to have more dairy free options other than sorbet/sherbet. They have remained open during this time of "Shelter in place" which is awesome, and I was happy that they take Apple Pay so I didn't have to touch anything! read more

Cold Stone Creamery - Chocolate Truffle w/Carmel & brownie mixed in! - Ice Cream & Frozen Yogurt Near Me - Pacifica, California

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I Love this place Came here to get our buy one get one free ice cream for National Ice Cream Day. They have a good selection of ice cream and toppings. I typically get coffee ice cream, that's my favorite. I personally like how the staff scoop and fold in your chosen toppings. I've always had great customer service at this particular location. I have no complaints, but it's ice cream and my son and I LOVE ice cream read more

The worst experience of my life. Upon arrival I wasn't even greeted and when it was my turn I was ignored... The couple being me had to let the man/ manager know that it was my turn and not theirs. He then scoops my ice cream and tells me at check out that. " I thought you were a door dasher" with a smug on his face... That was the most disrespectful thing to say someone. He assumed I was a door dasher because I didn't look like the other customers in the store. Which is upsetting to know that I a person of color couldn't walk in there being seen as a regular customer, instead seen as a "Door dasher"...... read more

So many variety of flavors to choose from makes you feel like a kid in a candy store! The staff is so friendly and cheerful with their service and I loved when they used to sing for tips! Not much room sit down in most of the stores but the ambiance is warm and friendly with the delicious looking pictures of what you can order on the walls! read more

The best ice cream shop around very clean very good help absolutely fresh ingredients delicious

Customer service has eluded these people. I got 2 scoops of different flavors. I asked for a mix-in topping with one of the flavors. The little boy who was unenthusiastically "helping" me flat out refused. He said "It's too much work." I pointed out that the process is the exact same as any other order with a mix-in. He then said he could mix both flavors and toppings together, but couldn't do a mix-in on only one of the flavors. That's ridiculous AND the same amount of work. What's worse...the senior fellow working with him said nothing, allowing this kid to flat out lie to customers. Shame. read more

This place is depressing. The staff has the personality of someone who DEFINITELY woke up grumpy and will go home grumpy. The gist is NO GLOVES!! I don't know what you were touching before you made my order. The response? "Oh yeah, there in the back. WHAT? We need the health inspector to make a trip there read more

I'm over this place! We try to support local business but this place doesn't want our business. There is a grumpy old dude who works here periodically (who I assume is the owner) - he is never friendly & gruff!. But we still come back. We pay $5-$10 for a cup of ice cream & they are super cheap with add-on, hot fudge, etc! Today we paid over $6 for the Super Mario special for our daughter & this is what we got - see pic! Ours look like crap & nothing like the advertise pic! Fine! You don't want or need our business! We hear you LOUD & CLEAR! I also plan on sharing this to the corporate site! Shameful representation of Cold Stone! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Pacifica, California

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I bought the cookie dough ice cream here and I got not a single cookie dough in it. Might as well just order the vanilla at that point. I was very disappointed because I was excepting some cookie dough in my ice cream. Customer service was also bad. I would not recommend coming here. read more

This location is always clean, well stocked and the employees are fast and always friendly!

Really tired of businesses that are too cheap, too lazy or both to open their bathrooms, using Covid as a pathetic excuse. No bathroom, no business. read more

I come here around once a month for milkshakes. The girls working behind the counter are always very nice and do their best to get your order out in a speedy manner. I always thought ice cream parlors were the happiest places on Earth. After reading some of these reviews, I feel sorry for the customers who walk out of here so indignant. I will continue to come back to this place at least once a month because it is so great. I'm the guy getting the Love It chocolate milkshake, extra thick with no whip cream and the boba tea straw! read more

I was really craving ice cream on a hot afternoon, so I decided to try out this Cold Stone Creamery in the Linda Mar Shopping Center located in Pacifica, CA. This turned out to be a very interesting experience! I pulled up to the store, parked, and was about to exit my car when I noticed something that made my stomach churn. There was an older man behind the counter who was preparing ice cream for a customer; everything looked pretty normal until it happened.... The employee was adding a peanut butter topping to a sundae, and unfortunately it got all over his hand. He looked around for a second or two to see if he could find something to use to wipe his peanut butter drenched claw. 5 seconds go by with no luck of a napkin, paper towel, rag etc...so whats the next best thing?? He decided that his only and best option was to gorge each of his gooey fingers in his mouth to suck them clean. You would think that this action would merit a thorough hand washing right?? NA! He didn't skip a beat, and continued to prepare and serve ice cream to unknowing customers. Needless to say I bolted out of there quicker then germs from a sneeze...never to return. I really wish I could say that I made this up, but trust me I'm really not that clever. If you're craving ice cream buy a gallon from Safeway. You'll thank me later! read more

Thank god Pacifica has a place other than Rite Aid to get ice cream. Although it isn't Baskin Robins, it'll do. Since it's shark week my kids got their shark week ice cream accompanied by shark gummy candy and crunched gram crackers (sand) I got my usual mint chocolate chip shake. Kids love this place I'm still not convinced, Baskin Robins still makes better shakes. read more

Cold Stone Creamery - Mint Shake to take all your problems away - Ice Cream & Frozen Yogurt Near Me - Pacifica, California

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We love this place! They have the best ice cream. Due to shelter in place, we have found this to be a treat for us and the kids to have ice cream delivery. The orders come cold and the drivers are polite. Founders favorite is my choice. However the kids like to try different flavors each time. read more

Super rude. Didn't even let me tell him what I was there for. Just interrupted me saying "I know I know" then continued to talk under his breath the whole time making the people orders. Never had this happen at cold stones kinda sad really seem like there going downhill by the people they higher. read more

This location is a good Cold Stone Creamery location. My order of a mixed strawberry cheesecake and chocolate, with coconut mix-in was tasty. My sample of their gelato was surprisingly good even if I didn't order it at the time. Service was quick. read more

I took my grandaughter here after pizza and all I have to say is, if you don't want to be here than LEAVE. It's better than treating people like your poop don't stink. Never again will I be spending money here. And by the way, are you to lazy to claen a bathroom, thats the only reason I can think why you still have them closed. read more

Been coming here since they opened and never has it been an easy stop in to get an ice cream. Stopped in there after picking my kids up from school. There were multiple employees working but no one was there serving ice cream. I waited over 5 minutes and I asked the employee who was behind the counter if they were open and she replied "is our open sign not working or on". I told her that we were the only ones in the store and waiting to order and she said she was busy. This has to be the worse customer service ice cream shop. This isn't even our worse experience there but this was a bad one. Save your money and TIME and find a better and more mobile ice cream spot. We left the store and found ice cream being sold two blocks away in front of a house. Served 10 people in five minute. Kids were way happier with this ice cream and I was happy I saved a few bucks. The funny part was when I drove away from Cold Stone their "open" sign wasn't on lol. That's why their paid minimum wages. read more

I would have to say that for a place that doesn't really ever seem that busy they sure leave Christmas decorations up for a while. Coldstone is always one of the best locations to go to if you are in the mood for ice cream - however something about this one always turns me off to the place. The employees seem bothered that you are in their and don't take pride in their workplace. I usually don't write bad reviews, but I just thought I would write this one. The ice cream is good - but I would rather give my money to the Rite-Aid that offer's lucky's ice cream that is right across the way in the same shopping center. read more

My experience was very pleasant. Fast service for the guy working by himself on a busy summer night. Relatively cheap compared to the other ice cream shops. My milkshake was delicious. read more

Cold stone is always a great ice cream. But if youre served by a RUDE, grumpy old donald trump, only one star!!! Me and my company are together but were paying seperately. So what if I changed my mind on paying for one of my company??? We are paying costumers and no need to be rude. read more

Cold Stone Creamery - STONE COLD!!! - Ice Cream & Frozen Yogurt Near Me - Pacifica, California

I took my daughter for icecream today after a rough day at school. I was looking for a way to cheer her up. The employee who served us was rather abrasive and impatient. Way to go! Any other day staff at this place is otherwise cordial. May 26, 2022 @ 2:30 pm read more

I was patiently waiting in line with my cousin. There were two workers, a lady and the business owner. The lady was taking car of someone and we were the next in line. The business owner caMe and took the order of the people behind us who were white. Then once's he finished them, he went to the next people who were behind us to get their order. The business owner is racist and didn't take our order just because we were Asian. We were going to orderr but we left. My cousin used to go there every week. Now she is not going to cold stone but to bask in robins who is not racist and has better flavors than just bland neutral flavors. I really enjoyed this cold stone until this happened. The workers are nice but the manager is just not nice and unfriendly. read more

On those really hot days or even on those foggy days I alway get great friendly service one of my favorites is coffees lovers but I substitute the almond with brownies read more

Terrible Service, never order a cake from here: * spelled the month of June wrong.... "Jun" * looked like a kindergartner did the piping * couldn't fit the graduation quote i wanted or call me to let me know, i would have omitted it * ordered white cake and got chocolate * charged my card additional $30 for no reason owner blamed the girl that took the order as well as me for placing a phone order, i guess i should have made order in person. after talking to him for over 30 min i have no doubt he made the careless mistakes being the one that makes the cakes and he is going to fire the poor teenager who read the entire order back to me upon placing the order. i will never order from here again. would rather go to san mateo or tanforan locations. read more

I asked for a brownie sundae w ice cream and gummy worms and got just three worms and two bites of brown thrown on top of a small cup. Wasn't what you expect for the money going there and wasn't the type of customer service you feel like able to ask for something else different or altered ya know... read more

They have ice cream and it tastes good. Good job guys. I appreciate them greatly for this service they provide. An essential part of the community. What would I do without them? Be upset and ice cream less. And that would not be great for me. read more

I love this cold stone. My boyfriend and i come here about once a week and we've never been disappointed. We are usually attended to by this one girl that knows us as regualrs. Given that we are in here quite often she even asks for our critiques on the ice cream! Customer service and ice cream has always been great. read more