Came 30 min before close. Skinny vanilla was out. Some flavors were low. I decided to give this a try, and it wasn't that bad for a vegan chocolate flavor. That wasn't the problem. Service was short. The lady serving us was rude and seemed annoyed giving us samples. We felt rushed for making a decision. It didn't leave me with a good feeling walking out due to the short and poor service. read more

Cold Stone Creamery - ch almondmilk - Ice Cream & Frozen Yogurt Near Me - Montclair, New Jersey

I was charged 7$ for whip cream for my dog. And when I asked why I was being charged he said that's the price. Not happy read more

Cold Stone Creamery - Whip cream - Ice Cream & Frozen Yogurt Near Me - Montclair, New Jersey

This used to be a decent cold stone but now it's horrible. Don't order online. The staff is rude. The owner is rude. Never again. read more

Cold Stone Creamery - Two gotta have it ice creams that I ordered online. It's not even touching the top of the rim. - Ice Cream & Frozen Yogurt Near Me - Montclair, New Jersey

The signatures are excellent. I recommend the Cheesecake Fantasy and the Founder's favorite. The place has few tables, if you running lucky you can get one. read more

I've cream was served oozing from all sides of the container. Top wouldn't even stay on. No napkins were provided unless asked. The service here was the worst I've ever received with new rules for ice cream I've never heard of at any other cold stone. When I asked to speak to the manager, they said he's making ice cream right now and can't come out. Horrible service! Do yourself a favor and go somewhere else. read more

Cold Stone Creamery - Worst service ever with ice cream was oozing out everywhere. - Ice Cream & Frozen Yogurt Near Me - Montclair, New Jersey

Where do I begin. Creamy, cold, fresh ice cream that's sugary sweet... I really could eat it every day. I always get the custom Mix-ins so they make the treat on the cold stone prior to serving. The ice cream gets a creamy consistency from them mixing it around and it's just delicious. I also love how they have pre-made ice cream cakes here. It was my friends birthday and we stopped in real quick and picked her up a great cake right before her birthday dinner. Service is always pretty good here, and the place is always bright and clean. A must try if you are an ice cream enthusiast like I am.... read more

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Went to go pick up a ice cream cake order I placed last week. Upon arrival and seeing the cake I wasn't satisfied with how birthday was spelled because it looked so sloppy and unreadable. Some Asian middle aged man came out who I'm assuming is the manager and yelled at me in front of my husband and daughter and kept pulling the cake away saying he was going to refund me when I only kindly asked that the word "birthday" be written on the cake again. That man is extremely nasty and the customer service I received was terrible. I feel so sad for those two young girls working there dealing with such a disgusting human being. Be kinder to people sir. No one was yelling at you. I was asking kindly for my cake to be fixed. Projecting your insecurities or problems on others isn't welcoming and I am so disappointed and for sure won't be returning. read more

I love cold stone ice creams and can drive to anywhere for it if I have the craving. One such day we drove to this location for Cold stone ice cream and were disappointed by the service. This review is not for the ice-cream but the service here. They definitely are understaffed or the ppl were new to deal with crowds. When we reached there were 3 groups ahead of us. Group of two and we waited in line for about 20 mins or so to get our ice-cream. Also I feel the quantity for some reason at this location is less than the others. Someone placed an order online and came to pick it up and they had to wait another 20-30 mins as it was not ready. May be they were having a bad day ? I don't know but definitely account for atleast 20-30 mins wait time before you decide to go. read more

Place can get crowded even on a cold night! Ice cream is good. Kids like it. Tables need to be cleaned off more regularly. The staff seemed tired but were friendly. Wouldn't run back when there are so many other places around. read more

Love, Love, Love Cold Stone Creamery! I'm addicted to their "Like It" size Pineapple and Blueberry smoothie. This smoothie is a meal in itself. Plus it's super healthy! Price $4.89. They do have a larger size called "Love it". Today, I decided to try their Pink Champagne Sorbet with *no toppings". (Got to watch my calorie intake). Purchased their "Like It" small size for $3.95. Thought it was a little pricey for the small size. However, the sorbet was so flavorful, luscious and refreshing, it was worth the money. (Could taste a little champagne in the sorbet :-) *Here's the bottom line! *Product - Very high-quality! *Seating-Indoor and outdoor! *Customer service - Excellent!!! Very friendly and helpful staff. They will answer all your questions. *Price-A little high, but it's 2015. They do accept credit cards. COOL NOTE: Joining the the online Coldstone Club,you receive a coupon for a a Free Ice Cream-Buy one Like it, Love it or Got to have it and get one free (of equal or lesser value). Coldstone has brownies and a wide variety of Ice Cream Products such as Cupcakes, Cakes, Sundaes, Shakes and of course the Almighty Ice Cream Cone! Last but not least, Cold Stone Creamery is "Yummy in the Tummy"for all ages!!! read more

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Ordered a chocolate chipper cake for my daughter's birthday and picked up a day before her birthday. Cut opened the cake and it wasn't what she wanted and just had to talk her out of her disappointment. Called to let the manager know that I drove all the way there because they were the closest Cold Stone. Owner/manager apologized and just said they'll train her staff better. Just wish things worked out better especially it's such an expensive cake and for a birthday event. read more

Zero stars My daughter worked at the Norfolk , Virginia location and when I showed up on the Fourth Of July , they would not let her leave early to celebrate and see fireworks with Mom , who just drove 8 hours there . Store was empty . Arrogant management. Never gave them another cent . My daughter moved on to General Manager of The Marriott of Cheasapeake read more

Great tasting ice cream despite high pricing, but still extremely tasty. I got the Twix bar inside my ice cream and it was barely mashed up which was disappointing but they did a great job with the brownies. Definitely recommend for a tasty treat! read more

I usually go to this location since it's close to me. Today, I didn't even bother looking at my icecream being done because there was a few people on line and it was getting crowded by the window. So I went to checkout while the girl was making the ice cream.. it seems like I just got a cheesecake flavored ice cream instead of cheesecake fantasy ‍ I did see her put an extra scoop of cheesecake ice cream, she probably didn't put enough during the time she was mixing in the nonexistent fruits and gram crackers lol read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Montclair, New Jersey

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ever since i worked at cold stone, i'm a critic of every location i step foot in. this one passes the vibe check 100%! there were three employees behind the counter, all working efficiently and helping the line when needed. very nice, though they didn't sing when tipped! (but i get it lollll) the store was clean and my friends enjoyed their ice cream lots. good time! read more

I love this stuff. (And by 'love it,' I don't mean I need a medium-sized dish). For those of you unfamiliar with the Cold Stone lingo, small, medium, and large translates to "like it," "love it," and "gotta have it," respectively. A "like it" at this location comes out to about $4.25. Kind of steep, so you may as well be fat and pay a few cents or dollars more for the larger sizes. It seems they no longer ring the cowbell and sing you a song if you leave them a tip, but I could do without that anyway. Dairy Queen is still probably my favorite as far as ice cream chains, followed by the cakes at Carvel, but I do like the concept and quality here. Street parking only. read more

Atmosphere: 5 out 5 Upper Montclair is well known for its restaurants. The place is very clean and the restaurant itself is very bright and welcoming. There are tables and chairs outside and inside. Parking could be easily found in the front or at the back. Service: 5 out of 5 The workers at this particular Cold Stone are very nice. Even when there are lines out the door it doesn't take the workers here long to complete it. Food: 5 out of 5 Not a lot of people know that the ice cream in Cold Stone is made freshly in house. This particular coldstone offers two of my favorite flavors Green Tea/Matcha and Blue Berry. Their shakes are good. My favorite part besides the ice cream is their cakes. Love how their cakes taste and they always make my order correct! Affordability: 5 out 5 For the quality of their ice cream and the amount that you get. I think you get the right amount for your money! read more

When I crave ice cream this is one of my faves! They make their cones on the premises so it is tasty and slightly warm when you receive you ice cream! Don't know which flavor? well that is ok because you are allowed to sample the flavors. They have a variety of selections but recently my favorite flavors are chocolate devotion and banana (tastes just like a banana). This is a must go! read more

Cold Stone Creamery - Chocolate devotion - Ice Cream & Frozen Yogurt Near Me - Montclair, New Jersey

Coldstone Creamery is amazing!!! got a gotta have it and ate it all up LOL good customer service and really clean. the endless flavors lol so much to choose from read more

Love this place great people great choices in flavors hands down recommend the birthday cake remix best thing on the menu, super clean store. Its my #1 place to go for a cold treat! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Montclair, New Jersey

There are a lot of different kinds of flavors available here, but I highly recommend folks to try out the cake batter flavor. It is my absolute favorite and is oh so creamy to boot! The store is clean, small, and family friendly. read more

The owner is a jerk! They don't clean their blenders good. I ordered a cotton candy milkshake and then it tasted like banana. I can't stand bananas. So I go back inside and ask nicely if they can make me another milkshake and told them why, the girl was clueless so the owner comes over and starts being intimidating. He raised his voice even when I was talking calm. He kept telling me "what you want me to do" and I said all I want is another. Then he has the nerve to make his worker and him taste the ice cream to make it seem like I'm lying. Then he goes if I make you another one will you not complaining, and then I told him this is my first time complaining. It's like he was flipping over making me a new shake ridiculous. He just lost a customer and a whole family of customers. Very rude! read more

Their birthday cake ice cream is absolutely delicious. I really like ice cream and I would recommend this place to people. They also have delicious vanilla milk shakes too. I used to love eating here when they had it in Garden State Plaza Mall in Paramus too but they took it out a few years ago. read more

No complaints here. Great staff and tasty sweets!! 5 stars all the way chocolate ice cream cake

Love this location! Super clean, friendly staff and the ice cream is always fresh. I usually make my own creation but their signatures are also worth a try. My last visit I got a blueberry banana smoothie and I wish I tried their smoothies sooner because they taste amazing, really refreshing and not sugary/too sweet compared to smoothies from other places around the area. I also noticed that they actually make their waffle cones in the store! No wonder it always smells like vanilla cake every time I visit. read more

Yelp steered me wrong saying they open up at 11am when I get there and find out it's actually at noon. I mill about Montclair and finally come back at 12 and now I see that they're only accepting cash. Ugh. I'm trying to jumpstart the economy but the Commerce Gods are against me. But I scrounge enough money together and get two small birthday cakes for my kids and they were a hit. (The cookie dough delirium went over better than the peanut butter/Reese's one.) Friendly staff. Clean store. I'd go again. (I even did my very first "check-in" which I still have no clue what that's about.) read more

I really dig cold-stone, but this visit was a real disappointment. IF YOUR REFRIGERATION IS BROKEN PLEASE CLOSE YOUR STORE!!! I order and the ice cream is soupy, it got liquified on the stone. I ask the associate, who was completely honest btw, and the refrigeration is broken, apparently the Air Conditioning was broken too because it was really hot in the store too. Thankfully they didn't make me pay for my order when I said I didn't want the bowl of liquid presented to me. Please close your store if stuff is broken and not up to standards. It it that difficult? read more

Been coming to this specific ColdStone since I was 17, I'm now 28, & they still offer the best flavors, have the nicest staff, & the cleanest establishment. I love bringing my friends & family here because I'm treated like family. I wish their location big enough for me to study because I love how cozy this location is, especially during the autumn & winter seasons. My favorite things to order are their Strawberry Mango smoothies, Cotton Candy ice cream with marshmallows in it, & cake batter ice cream with yellow cake, brownie, rainbow sprinkles, & caramel... soooo good! read more

An excellent Cold Stone location. The service has always been lovely and the product lovingly prepared and presented. You can't go wrong here! read more

Third and last time here.... first of all the unnecessary wait ( store was practically empty) second for the third time order something from the menu ( chocolate waffle ) and they didn't have it. As I usually go to Costco at least twice a month ( every week back when I was in Puerto Rico) I know the process of dipping the waffle In the chocolate and let it sit for 3 mins on the fridge to be easy and worth waiting for. The answer of the girl ( who didn't want to provide her name) was is a long process, we make it in batches once a week and we already run out ( isn't your product supposed to be fresh and made daily ) after that convo she proceed to prep the order ( 2 gotta have it chocolate devotion) the amount of ice cream was just a joke and it could have fit in the small cup easily she realized that and starting piling the ice cream so it could look like if it was more . At the end requested my receipt and she didn't want to provide it giving instead the credit card receipt only ( as the one from The store has cashier number or name, time of transaction and other info. ( I am currently in front of the store writing this to make sure I get the time and day) read more

Not a huge fan of this location. The staff is unfriendly and seems to be less then helpful in helping you decide what flavor to get. You know how ice cream places are normally like, "just let me know if you want to try anything!" -- well don't expect that level of customer service here. The one thing that really annoys me about this particular location is that they don't have napkins unless you ask for them at the counter. It's an ice cream place - you're going to get inevitably messy when your ice cream melts, and it's rather inconvenient to ask for napkins at the counter when there's a huge line and the staff is busy. I understand that this is really not a make or break problem, but I think it's just inconsiderate to customers on behalf of the management. read more

The ice cream taste really good but the store is kind of small and not many seats. The parking was easy, since the Upper Montclair Plaza is right around the place with a whole Parking lot. read more

Ice cream for days! Really enjoy that you can customize the type of ice cream you want and they make it right in front of you. The staff is usually young but well trained and I would completely come back here again. During the summer times it's a little bit of a wait because everyone wants to indulge in the sweet ice cream they provide. But it's worth the wait! read more

Friendly staff and quick service. Loved the outdoor seating options and the energy the staff had in making sure things were going fast and efficient. Location is key too, just after a movie or to even pair with the coffee at Java Love up the street! read more

Best Coldstone I've been to! Delicious ice cream and very clean. Always have great service when I come here and the manager is always very welcoming. No complaints! read more

Cold stone is known for its great variety of ice cream choices and yes the more choices the better , however, at times it can be a bit overwhelming. I had an expectation the young associates would steer me to the perfect ice cream cup. When asked if they have tried any of their own recommendations , they said no. - I put on a pout face! - then put on a dumbfounded face! Which led me to venture out and picked: "That's how I roll" !! It was simply ok. In my strongest opinion not worth $4.50- small cup size. If you have a sweet tooth - this is it! Cake batter ice cream with yellow cake, pecans and cinnamon. Anyways, with respect to the store and young associates , the location was clean, staff was cordial and inviting. P.S. Didn't receive the little chant when I tipped :( read more

Been coming here for years and always a good experience and great cold stone crewwwwwwwww

This Cold Stone Creamery does not offer a good selection of ice cream choices. It's summertime and there are so many unique flavors they can offer which are seasonal. The display seems to favor similar types of choices: cookies n cream, cookie dough, cookie batter, blueberries in cookie batter-- oh come on! Be more creative. Very few fruit type flavors or unique tastes. Spare me batter tastes. Prices are steep. A kid's cup is $3.99 plus tax. They give you a small cup and fill it half way. Makes you feel like you got half an ice cream. Very little ice cream. The ice cream was soupy and mushy. Not tasty at all. Service is low end. I asked for an itemized receipt for the five ice creams I purchased because I thought there was a mistake. The cashier hemmed and hawed and finally gave it to me and walked away. He was then irritated when I showed him he overcharged me on the ice creams He charged me for five not four ice creams. He then asked what would I like him to do. I asked him to cancel the original credit card purchase and just redo it. He was unpleasant about it and a bit irritated as if it were my fault. But he did it. Said "there" and asked me to sign. After I did he put the receipt in its place and walked away. Wow! Don't think I need ice cream from that location anymore. read more

It's almost always packed, it's a typical cold stone, what is not to love!

A Liquid Heart Attack! That about sums it up! Seriously, it is very good Ice Cream. Love the Strawberry fields forever. The best chain store ice Cream by far. Worth going to as your artieries clog :) read more