My son love Cold Stone ice cream, so we visit the store like twice a week. Mint and Coffee is his flavor. I love the points reward here. It always comes up $5 off very often. $5 gift for my birthday. I give 10/10 for Cold Stone read more

The workers here are rude when they close their shop before the listed time; could be more polite as they lazily stand in front of the ice creams and deny their product to customers who have shown up before it's supposed to close at 8 on a Thursday. read more

The best Cold Stone I've been to! While the booth is small, the workers here know how to efficiently handle their lines, and Alan was a great help. He made my order perfectly and I'd come back again. read more

Cold Stone Creamery - Cheesecake Fantasy (no blueberries) - Ice Cream & Frozen Yogurt Near Me - Milpitas, California

Prices have definitely gone up over the years! The kids scoop is about $5 which comes with one topping. I find that cold stone doesn't have the most wide variety of flavors and options compared to every other ice cream place. For that reason it's normally never my "go to" place for a scoop. I wish they offered more seasonal flavors and options. They do sell single scoops, shakes, and cakes for special occasions. There was only one person working the times I've come in, so if there's a line you could be waiting a while. read more

Cold Stone Creamery - Pumpkin pie w heath bar- kids scoop - Ice Cream & Frozen Yogurt Near Me - Milpitas, California

Went to get ice cream on Sunday one of the guys serving us ice cream was very respectful his co worker or manager on duty was stereotyping us in many ways read more

Girl working today seemed so unfriendly and bothered! Dragging her feet to help me from the back room!!! Nobody in line. I got a small strawberry banana smoothie. Not blended fully. Hard to use with a straw . Ended up using a spoon at home.... Was it worth $7 almost? Absolutely not!! read more

This place always makes Great Mall have the delightful scent of food. From what I observed, they tend to have a line since it's inside a mall and they don't have all the flavors available. I think if you are already at the mall and don't want to make an extra trip it's worth it, but wouldn't go to this location just for icecream. read more

While walking around the Great Mall in Milpitas, we were craving ice cream. We were lucky to find Cold Stone. There was no line when we got there and after giving the size we wanted and the type of ice cream, our ice cream was made and served in a cup container. The ice cream is very creamy and delicious. We opted for their chocolate and vanilla ice cream. If you want ice cream, make sure you get a scoop at Cold Stone read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Milpitas, California

The ice cream was delicious and I would definitely go there again. The service was also reallly nice and was friendly.

The ice cream was very good. There is usually a line at the Great Mall location, but I got lucky and walked straight to the counter. I give it 3 stars because they have limited flavors compared to stand-alone stores. read more

Ordered an ice cream cake 3-4 days in advance of Father's Day. On the day of pickup, the store called me two hours after the pickup time that they didn't have the flavor that I requested in stock at the store. The only solution that the staff offered was for me to pick a different flavor, which was more than not ideal. Thus, I had to drive further to another store location. Will not be visiting again as the cake should have been made and prepared given the length of advance notice. read more

Cold stone is a favorite and reliable source for ice creamy goodness. This location is inside of the north side of the Great Mall. Unfortunately, this entrance is marked as an exit only during the pandemic. However, it is not monitored and people exit frequently and one can get into the main mall area. The line is marked with tape seperated by 6 feet,but this was not monitored or enforced. Today i went in for an Oh Fudge shake. The wait was not long at all. And the product was well worth it. The shake was very cold and was very drinkable from the provided straw. The drink consisted of chocolate fudge ice cream, milk, and a few pumps of the chocolate syrup. The taste was chocolate heaven! The flavor was thick with cocoa goodness that resonated on the back and sides of the tongue with full flavor bursting, begging for another draw from the cup. (A moment for happy dancing) Thank goodness I got the large size! Apparently, there are 1340 calories in the large of your counting. The smaller size is 850 cal. Either way, this is a drink well worth it. read more

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The heat wave that is underway in the Bay Area is stifling. It must be translating to record business for the ice cream stores. I had to make a stop here to pick up some ice cream despite the long line. I had not been to a Cold Stone Creamery in a long time, but they still make a good product. read more

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Stephanie was a little pain in the ass but jose was great and helpful alan i could give him a 5 star

Came to get a 48 oz Coffee Lovers Only to-go. Really love this mix. Left very dissatisfied and irritated. The Asian woman who works the lunch hour on Monday prepared the ice cream for me. I asked for more caramel, and she added just a teensy bit more. She mixed everything together and the container wasn't full. To her credit, she did go get more ice cream to put into the container. But it still wasn't full. And, she just added the coffee ice cream on top and didn't mix or add new ingredients. For $21.99, I would really like to get a full container of well mixed ice cream. read more

Before we got to watch a movie, my boyfriend and I decided to get some ice cream. We had about 30 min till the movie started. At the time we arrived, there was a long line. The line went by pretty fast. We decided to order the strawberry ice cream in a waffle cone. The ice cream was so delicious. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Milpitas, California

This is my favorite Cold Stone location. I've tried the ice creams, which are flavorful and creamy. The banana ice cream w/ Oreo pieces is great. But my personal favorite is the strawberry banana smoothie. I like it more than Jamba Juice because of the smooth texture and it hits the spot after an intense gym session. I always go for the large size because it's definitely a "go big or go home" treat. Customer service is also positive. The staff is attentive and any concerns/questions are quickly answered. Occasionally there is a wait like during weekends, but it's always worth it. Everyone I've met so far has been friendly. It's a neat ice cream shop and it's hard not to stop by after smelling the sweet scent in the air. read more

It can be better, there's an off-putting smell in the store, the ice cream selection is fine, and the way I've cream is labeled is somewhat confusing. There's also an option to buy ice cream cakes. The customer service was nice. This ice cream place is located in a shopping center so there are plenty of parking spots available. read more

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I got ice cream here on a whim. It was a bit pricey (more than $6) but they filled it up a lot on a medium with two flavors. I got half and half so I didn't get to see them mix it. Paying was quick and the staff were friendly enough. It gets 5 stars because it's the first place I've seen that serves mint with no Chocolate chips. I hate Chocolate chips. The Oreo ice cream was super creamy and favorful and the mint hit the spot. It's really sweet though so I had to share it. read more

We had Chocolate Devotion. It was amazing. We made them add an extra brownie to it. It was yummm! Also quantity was pretty good for two! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Milpitas, California

2 stars only for the ice cream. I like cold stone, but this store needs to hire more and better employees. They have new employees every time I visit and they seem a little overwhelmed by the long line. Be ready to wait 10ish minutes till your turn. This time there were a dozen people in line and only 2 employees, one of whom took forever to make a smoothie, while the other was managing the cash register AND helping customer. Also, they weren't even wearing gloves as they dug their hands in the ice cream bins! No bueno. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Milpitas, California

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The ice cream tastes delicious and it is definitely irresistible. I tried the strawberry flavor with pecans as my topping and it turned out really good. My only concern is the cleanliness that they maintain. I found their mixing area a bit dirty and they don't really clean the place after mixing every time. Other than that this ice cream place is spot on. read more

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I cant resist myself from eating an ice cream while am shopping at great mall and I always prefer ordering chocolate devotion in cold stone.It's a mix of chocolate ice cream, chocolate brownie and chocolate chips. I went there on Sunday afternoon. Surprisingly, no line. I was happy with my ice cream creation and will come back here definitely. read more

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Zero stars if I could give zero... placed an online order and there are no signs on where we can pick it up. Whole staff ignored us as we were trying to ask if we needed to be in a specific area to pick up. They looked annoyed at us when we told them that we had an online order read more

Pretty good ice-cream. It tastes great and I love the mint chocolate chip signature flavor but it is usually soft so I have to eat it fast or refrigerate it for a while before eating it. The line here is pretty unpredictable as it depends on the mall's traffic. The service is slow when it's just one person serving. Other than these few qualms, it's a pretty decent ice-cream store. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Milpitas, California

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They accept reusable containers/cups! I've been doing my best to reduce my carbon footprint, but buying food/drinks outside makes it challenging, especially since cold stone is a family favorite of our. One of the employees were kind enough to even ask if I wanted a plastic spoon. And so far I have no problems w/ their service. I used a collapsible silicone cup called Stojo. #Lowwastelifestyle read more

Cold Stone Creamery - A "love it" Strawberry ice cream w/ chocolate shavings in a reusable cup - Ice Cream & Frozen Yogurt Near Me - Milpitas, California

A certified icecream lover has no words to describe about the experience at Cold stone creamery. Right at the entrance of door 6 at Great Mall, the place is usually busy and always has people waiting in line. There is a sofa seating nearby which gives a great spot to take a break from the shopping spree and have an icecream. The shop has a lot of usual flavors as well as special ones. It can be bought in three different sizes, and the smallest itself is a good mouthful for a person. The shop provides options for add-ons and is served in cup or waffle cup or cone. Being a chocolate lover, I bought a signature creation called chocolate devotion full of chocolate icecream with chocolate brownie and fudge. I chose a waffle cone for my icecream dish. It was yummy and tasty and chocolatey. I would definitely buy during the next Grear Mall visit, and maybe try another flavor. read more

Cold Stone Creamery - Chocolate devotion ~ 5/5 - Ice Cream & Frozen Yogurt Near Me - Milpitas, California

*intro music to a horror movie* Everything was nice and innocent at first. I mean, what else do you expect upon arrival to an ice cream shop... right? I asked for a small sugar cone and got more than what I bargained for. A huge waffle cone! And instead of ice cream that was as cold as stone, I received my ice cream... DUN DUN DUNN~ Melted! *cue horrified scream*. It was a depressing night as I scooped melty globs of chocolate and cake-like brownie bits into my chewing chamber. The unsatisfied expression on my face as I swallowed my now smoothie didn't give my partner the best impression of how the ice cream tasted either. Needless to say, I've had better experiences at Cold Stone. Ones where the ice cream didn't remind me of a Jamba juice drink left out in the sun, where I got exactly what I wanted when I asked for the specific cone that I wanted (I know sugar cones are used for kids, but c'mon now), and where the employees didn't send off vibes that they hated their job. Nonetheless, I can't help but be optimistic enough to think that maybe I came on a bad day! read more

I'm ashamed to admit, but this is actually my first time actually getting Cold Stone ice cream. (Let that slowly sink in...) This location is located conveniently in the mall, in neighborhood 5 (near Century Theatre and Dave&Busters). There is always a decent line, so before you go in line, check their menu to see what you want first! They have the cake selections on the far left, and the ice cream menu on the far right on the wall. After much contemplation, I ordered: -Gotta Have It (Large), Coffee Ice Cream with Heath Bars in a waffle cone Pros: -Quick service! SO understaffed, but the girl was fast in what she was doing! -HUGE portions! For the price, it's pretty equivalent to the portion size. And the girl added 4 huge scoops of toppings! -Delicious ice cream! Definitely the definition of "ice cream". Creamy, perfect sweetness and good amount of crunch with each bite. Cons: -Meh service. The girl helping us didn't seem to happy, but I guess that's what happens when this mall is always populated! -Kind of pricey? Big portion, but I didn't expect ice cream to go over $6. But I guess that's what gourmet ice cream is? Tips/Observations: -Additional $0.75 for each topping after first free topping -Try samples if you can! Luckily we did or else cheesecake batter would have been a nightmare to finish. -They sell boba now?! Overall, would definitely come here (or any other Cold Stone) again! DELICIOUS and perfect dessert after dinner at the food court. read more

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Short version: ask for a sample of the sweet cream when you go to a Cold Stone and have that determine whether you order something there or not. Long version: I think I should write this after all the badmouthing Cold Stone I've done since the last time I went to one; that was a different location. You see, sweet cream or fior di latte can be transcendental (very rare where I've been), a good flavor, or an abomination against nature and it's always a good test of any place that sells it because it's so easy to mess it up. At the last location the sweet cream tasted like they'd left it next to fish for awhile which is especially messed-up since as we know Cold Stone does NOT sell fish. At this location I started by getting a sample. Of course it was not transcendental since it's borderline impossible to find people who can do that but it was in the "good flavor" territory. Nothing like it was at the other one. And so I ordered the Founder's Favorite. The sweet cream is definitely good enough to make a sundae where you want "vanilla without vanilla" and they use it well. read more

Cold Stone has been a family favorite for years now! Every time we visit the Great Mall, the trip is incomplete without a visit to Cold Stone! My go-to order here is one scope of the sweet cream and one scoop of the coffee flavor side by side with caramel sauce and almond bits sprinkled on top! I usually get this in the size love it!This combination tastes absolutely heavenly, and both these flavors compliment each other perfectly! I get this in a waffle cone and the cone is perfectly sweet and crunchy! My parents usually order the Banana Caramel Crunch and love the consistency and taste of the sweet treat! It is good to keep in mind that there is always a pretty long line, but in the end it's worth it! Cold Stone never fails to put a smile on our faces as we enjoy the delicious ice cream and the great experience that comes along with it! read more

Cold Stone Creamery - Sweet Cream and Coffee with Caramel and Almond bits! - Ice Cream & Frozen Yogurt Near Me - Milpitas, California

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Unfortunately I did not get ice cream. What I really wanted was their signature creation: chocolate devotion but after seeing the calories posted, the cost, I decided to refrain myself. My Daughter loves (no clue why) shaved ice. Even though she was already gnawing on the cinnamon pretzel I got her earlier at Wetzel Pretzel, she asked me to get her shaved ice. The prices for shaved ice is very decent.. $2.99 for a small and also $2.99 for a large.. you get to pick 3 different syrups (sugar-free syrups are available)... the kid that helped us was friendly and very welcoming so at the end I tipped him. My Daughter got grape (she didn't like it), lime, and lemon. Unlike her Mother, she prefers fruity/tart flavors while I am all about chocolates... read more

Cold Stone Creamery - Shaved Ice.. - Ice Cream & Frozen Yogurt Near Me - Milpitas, California

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Cold stone will always be my favorite ice cream spot. I will wait forever in line for Coldstone. Not sure why the other locations have closed, upsetting. I hope the Great Mall location stays open. I love that it's close to where I live and you dont have to walk far into the mall for it. read more

Cold stone is probably my favorite ice cream place to go to hands down and I hope it stays that way. Every time I come to this mall there is always a long line here especially on the weekends but let me tell you it is well worth it. My go to choice is always rocky road (chocolate ice cream, marshmallows, and almonds) and I got the like it cup size this time, but the thing that bummed my trip was the fact that they were out of marshmallows ugghhhhh!!! how can you run out of marshmallows, nah it wasn't anything to get upset about so I just went with almonds and pecans which satisfied my cravings perfectly fine. Came out to 6 dollars but like I said its well worth it. I really like how they have a reward program where you just put your number in and earn points/rewards just for eating ice cream. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Milpitas, California

Highly recommended. Great place. This cold stone creamery is inside the great mall in front of Century 20 theater at Milpitas. I have always liked the ice creams at cold stone creamery. And this place is very good. Due to the location, this place gets quite crowded over the weekend. Yet the queue is quite well managed. There are enough stuff so that the line always keeps moving forward. The staff are very genial and helped us out with our queries about the pricing patiently in spite of the line and helped us out quite professionally. We took two bowls and used a combination of ice creams to try out in each bowl. And both of the bowls were delicious. The creamy texture was superb and the taste was really great. Definitely recommended and coming back soon. read more

Cold Stone Creamery - Chocolate+cheesecake+chocolate chips and cotton candy+French vanilla with marshmallow topping - Ice Cream & Frozen Yogurt Near Me - Milpitas, California

Easily the worst cold stone I've been to. It's extremely messy, to the point where I considered driving to a different location. I didn't, but I probably should have. They gave me coffee ice cream instead of chocolate, and I hate coffee. I decided to not ask for a replacement because I in the end decided I wouldn't want to go back to that location anyways. Ice cream was melted. Would give it 0 stars if I could. Look at how messy it is in the images. And look at how burnt the cones are! Do not recommend. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Milpitas, California

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This ice cream store is close to the entrance so there are quite a lot of people, and there is always 3-to-4-people waiting line. The are more than 10 flavors and several signature collections. i really want to try them all! My boyfriend and I ordered a Cake flavored ice cream with white chocolate chips mixed-in with waffle. It's seven dollars which is reasonable. Before ordering, we tasted the cheese cake flavor and found it too sweet for us. We also tasted the vanilla flavor and found it ordinary. There are plenty of sofas in front of the store so a lot of people just finish their ice cream before continuing shopping, including us. Overall, it's a great place to have mixed-in ice creams! read more

Ice cream cakes for September birthdays for the office. Who doesn't love cold stone ice cream cake? A bit on the pricey side but definitely worth it when you aren't paying. They open at 10am and are great about having the cakes ready for you when you call. Was even told the accept orders via email! How cool. And if you are less than 5 minutes away, they deliver! Awesomeness!!! If you haven't tried them, you are missing out! read more

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The best ice cream cake! I'm so happy we went with Cold Stone, Great Mall. You can customize your whole cake and I mean every detail! With COVID, the hours are limited so it's best to check. read more

Never again will I get my BoGo here. Well let's just say a week ago, I went to this Coldstone during the middle of the day to get an ice cream fix. No one was manning the store. I pinged the bell...waited for another few minutes and nothing. I left disappointed. This last time, we went on a weekend and there was a short line and we got a "gotta have it size." clearly their gotta have it is a "love it" cause it was sad compared to other locations. Albeit the toppings were plentiful, but you need ice cream to go along with it! I'll stick to Pacific Commons or Rivermark any day and that's not saying much. read more

Cold Stone Creamery - A gotta love it size. Kind of more like a love it :( - Ice Cream & Frozen Yogurt Near Me - Milpitas, California