There was a small line on Sunday afternoon, and it moved very slowly, took at least a 10-minute wait to get to the front. Staff working hard to prepare more pretzel bites to refill the display case, a little over an hour before closing time. I opted for the pepperoni & jalapeno pretzel. It was a bit heavy, but still delish! Those jalapenos were definitely on the spicier side, yum! Service was sufficient, and the product seemed to be freshly made. read more

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Came during National pretzel day and it was decorated and didn't have too long of a line. Only redeemable with every individual needing the app. The cinnamon sugar or the almond are my top two. The pretzel is was warm and fresh and easy to eat without it being too overly sweet. I've found that if you let it sit after a couple hours the texture is definitely hard and not the same as eating it fresh right on the spot. I've also tried the mini bites, which is much easier to eat on the go or while driving since you pop it in your mouth and is less messy than a whole pretzel. I personally think the overall quality and flavor is top tier compared to other pretzel joints like wetzel pretzel. It's standard high mall prices for a classic snack, but you can't go wrong. read more

Auntie Anne's - Cinnamon Sugar Pretzel - Pretzels Near Me - Milpitas, California

I was looking forward to my almond pretzel but when I bit into it, it was like biting into a rock. Please don't sell old food. This tasted like it had been sitting there for days. Also, the lady was in the middle of cleaning something, and just took my money and gave me my pretzel, no sanitizer or hand washing before handling the food. read more

Auntie Anne's - Rock pretzel - Pretzels Near Me - Milpitas, California

This Auntie Anne's is inside Great Mall. Parking is hit or miss, but there is usually parking scattered around, and there is a parking garage as well. They are located across from Marshall's and the best entrance is Entrance 3. I have always been a fan of this brand compared to their competitors, but lately I have been disappointed by them over and over again. The last few times I had their pretzels - it tasted hard and stale. If you do come here, make sure you order some cheese or another type of dipping sauce, as their pretzels are pretty dry nowadays. I will definitely stick to Wetzel's next time. read more

I went here to grab some almond pretzels and Alejandra helped us out. She had such amazing customer service and was very attentive and friendly. Out of my many years coming here, this was hands down one of the best experiences I've ever had. Shoutout to her! read more

This is my first time coming to this location at the Great Mall. I purchased a pretzel, and it tasted horrible--not fresh, very hard. I ended up throwing it in the trash. I couldn't even eat it. I would not recommend this Auntie Anne's location. read more

Ever time we go to the mall, we always have to get a pretzel. I don't know what it is, but I always break my diet for pretzel here! I've had other pretzels at other pretzel places but theirs aren't the same.... Service is ok. They are just there to get your order, definitely not there to make any friends! I'll probably always be a loyal customer... read more

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Sweet almond pretzel 5/5 - I came to grab a pretzel and the only ones they had available was the almond and pizza one. I was good for me since I came for the almond. I love how fresh it was and staff was friendly too! read more

Auntie Anne's - a person holding a bagel of fried doughnuts - Pretzels Near Me - Milpitas, California

Thank you Auntie Anne's for my free pretzel day pretzel! Having the app has its perks! Warm cinnamon sugar pretzel FREE? Mmmmhmmm The guy that helped me was nice, fast, and handed me a freshly cinnamon sugared pretzel. Thank you! read more

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It is a nice and handy place. Surprisingly Auntie Anne's has been around for a very long time even before Great Mall got an upgrade. Don't forget to register for their mobile app because they give you a free pretzel every year on your birthday read more

Auntie Anne's - Cinnamon Sugar Pretzel - Pretzels Near Me - Milpitas, California

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First time at this Auntie Anne's location inside the Great Mall. Seems to be a very busy location! I ordered two Pretzels, one Original and one Garlic & Parmesan flavored Pretzel. Both Pretzels were fresh and tasty, although the Garlic one had a tad bit too much seasoning on it, over powering it a little bit, but still pretty tasty. I was helped by Rosso O, who was very friendly, patient and addressed all our questions and concerns. She provided excellent customer service, which is always great! Took a star off because the Pretzels are now $4.99 + which in my opinion is quite steep for something as simple as a Pretzel. Be sure to download their Mobile App to earn points and rewards for every purchase! read more

When I came here I expected to get my food right away, but I was wrong I ordered 2 pretzel bites with a strawberry lemonade. When I ordered the cashier wasn't talking loud enough for me to hear and when I asked him to raise his voice nothing changed. I got my strawberry lemonade and I had to wait 20 minutes just to get my pretzel bites when they was very clearly 2 cups of the pretzel bites by the window and there was about 6 people who got their order before me. I will give it to them though we got them fresh and it was delicious, but it was not worth the wait. read more

Auntie Anne's - Pretzels Near Me - Milpitas, California

I went to auntie Anne's store nearby TMobile and the lady named Elvira was probably having a bad day I bought bread and 2 drinks and I told her I was working at the mall. And she and her co worker were speaking in Spanish and laughing in front of me and then she raised her voice and asked WHERE IS UR ID? CAN I SEE? Wow this is the first time someone shouted at me and looked for my ID what's she thinking she was a police or an immigration officer? ELVIRA SAID TO ME SHE DONT GIVE MALL EMPLOYEE DISCOUNT IN A REALLY HIGH TONE. PLEASE TEACH UR EMPLOYEES TO TREAT CUSTOMERS WITH RESPECT NOT WITH SHAME. Elvira should not be working in customer service she should be working in the wet market. read more

Auntie Anne's is always my first stop in Great Mall. Never go wrong with any order here. I love the almond pretzels and mini dogs so much. Come check and get yours! read more

The best cinnamon sugar pretzels. Always soft, hot, and delicious! Kind of messy but so freakin worth it! Only thing I hate are the huge Lines!! Omg!! It's right in the middle of where traffic is flowing in the mall so you are always guaranteed at least one dirty look. LoL. read more

Auntie Anne's - Sugary goodness - Pretzels Near Me - Milpitas, California

When i arrived at this location what i expected was the food to be given to me immediately but i ended up having to wait 20 minutes. I also saw how much oil they add to the pizza bites and honestly it looks like so much. The food was good but the overall customer service can be better then it was today. read more

Cant really try go wrong with mall food pretzels but eat it there not delivery! At home it gets hard.

Stopping by Auntie Anne's when I'm at the Great Mall is a must. They have the best pretzels and the taste and quality are consistent. Price is really affordable. They're great to snack on while walking around the mall! read more

Auntie Anne's - Pretzels Near Me - Milpitas, California

Every time I go to the mall I visit your store, for Almond pretzel and soda. The place is clean and friendly staff. Props to Rosa

Ahhh pretzels, those funky knots that were invented by a visionary monk to depict praying as a reward to children. This bread must be truly blessed to stand the test of time and generations of taste buds. Ahhh pretzels.. I enjoy this shop's pretzels...tho I'd like more variety than the ones they offer. There were about 4 of them people when I ordered my grub and not enough pretzels to sell. They kept saying to the customers before me that their pretzels (prolly the ones with the cocktail hotdogs) will be ready in about 7-10 minutes, the two bakers (aka pretzel makers where scrambling to keep with the demand)...they sell out fast like hot cakes! (but these are hot pretzels of course!) Anyhoo I got the almond pretzels bites with a dip and drink (blue raspberry lemonade). Its soft and warm and perfect enough as it is (without the dip) but it is kinda pricey for about 8 bucks for the "meal" (including tax). It's convenient to eat while walking around the mall and I enjoyed every bit of it which I shared with friends... read more

My son and I's fave pretzel store! We both love the almond and cinnamon flavored pretzels. Never get old for my taste buds even from when I was little. A go grab snack best for me. They have nice perks for frequent customers too. read more

I treated my Mom to a pretzel last Friday. I did take a few bites out of it so here I am writing a review for this place. The lines can be ridiculously long and depending on the idiocy of the customers ordering, it might take longer than expected. I mean, the selections being showcased is a plus, the billboard of the selections displaying the calorie content is a plus.. why are people still stupid when it's time to order? Hmmm. I have no clue but this particular customer bashing is not part of the review, per se.. just a slight venting on my part. The jalapeno pretzel has 350 calories, fewer calories than the other selections so I bought one. I didn't buy any refreshments but if you are a lemonade person then you might enjoy it.. the pretzel itself was doughy (it's cooked though) and didn't have that jalapeno flavor like I experienced over at Wetzel's Pretzel. It's a good snack if you are walking around the mall but if you can, hold out for the other pretzel joint located near Old Navy. read more

I'll support. I appreciate how the buy 3 get 1 free is still there. For me, Auntie Anne's is a strong, underrated, and long lasting staple of Great Mall. Normally priced, I enjoyed all their flavors: hot dog, pepperoni, original, and cinnamon (that order). The sausages are juicy and the bun helps cancel it from being too much oily. The original is well normal and I wish there was more salt. The pepperoni has big salamis wrapped around it, which are good, And the cinnamon is unique but too much you know. The times I go here, I enjoy the food and that's pretty the important thing. read more

Auntie Anne's - Original Pretzel Nuggets 4/5 Hot Mini Pretzel Dogs 4.25/5 - Pretzels Near Me - Milpitas, California

Very poor opening preperations. The pretzel shop opens at 10am on weekdays but when you come by at the time they open they are barely putting pretzels in the oven. To avoid wasting paying customers time they should prepare the pretzels 15 to 20 minutes before opening so at 10am when they open they have fresh pretzels instead of forcing customers to wait 10 minutes then asking "do you need something". Staff should be more attentive to customers as well. read more

They don't have glazed raisin anymore! I remember that was my favorite as a kid. I got the garlic and parmesan and it was just okay; the garlic and parmesan was just a bunch of powder sprinkled on the pretzel. The pretzel itself was chewy and I imagine it would definitely be a lot better if it just came out of the oven, but I wasn't so lucky. At $3.59 for the pretzel, it was pretty pricey. read more

the pretzels were okay though not as a good as wetzel pretzel. overall a good experience

Their cinnamon sugar pretzels are where it's at. So yum!!! Not really much else to say, because it's a chain but honestly-- this is way better than standing in the mall for thirty minutes waiting for a small overpriced Frappuccino LOL. also -- try their frozen lemonades; sweet but great for a hot day:) read more

Auntie Anne's - yummy frozen strawberry lemonade - Pretzels Near Me - Milpitas, California

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Came by at 7:45 wanted a sour cream and onion pretzel they wouldnt sell it to me. I asked for a regular pretzel and for the powder on the side. I mean they have it laying around and they said no. read more

Everytime I walk around the Great Mall, I seem to always crave their pretzels. I've had pretty much everything on the menu...the ones I recommend are the Garlic and Almond. The staff is your average high school kid, so his possee was trying to be cool and telling him to hit them up...Dood wait till he's done with the customers - don't be rude...Luckily, the kid behind the counter was nice enough to say sorry about it... Other than that, I'll keep coming here for a pretzel. read more

Auntie Anne's is the best mall pretzel store by far. It's dough is tastier because it is sweeter and less rubbery than pretzels at other joints. My favorite is the almond pretzel because it's sweet without being overly sugary like the cinnamon sugar pretzel. The jalapeño pretzel is a second favorite followed by the sour cream and onion. Aside from the pretzels, this place is also known to serve lots of different flavors of iced lemonade or frozen slushy style lemonades. They have cherry, lime, original and cherry. An original lemonade is around 260 calories so I take it there's a good amount of sugar in it. read more

I remember trying Auntie Anne's before but recently rediscovering it is WOW! I love it dough rolled up with hotdogs! it's making my mouth is drooling just writing this review. It's filling and its satisfying well for me it is. I ordered the jalapeno with a strawberry lemonade to die for. I'll be back to try the other lemonade flavors and of course their pretzel dogs with mustard =) read more

I was at greatmall almost everyday for this pass week. I has the mini pretzel dog here 4 days ago is was so good, come back yesterday for it. Is was dry, taste like is has been sitting there for the whole morning. I end up eating one and throw the rest away. On the other hands the mango lemonade was refreshing. read more

Auntie Anne's - Mini pretzel dog and mango lemonade - Pretzels Near Me - Milpitas, California

I almost always get their cinnamon sugar pretzels, as opposed to their other pretzel options. I also like their lemonade drinks, mmm, refreshing and icy-cold. read more

I rarely write reviews on small purchases and Auntie Anne's has always been pretty decent as I remembered. However, obviously the worker wasn't trained on how to operate the counter - I waited patiently with my friend there and even handed her another card for her to try. But just as I reached out to the lemonade, she took it away!! She took the lemonade away as if I was about to leave steal it or something although she has my TWO CREDIT CARDS! Eventually she figured out and the first credit card worked. The lemonade was fine but from service perspective I would recommend other Auntie Anne's instead of this branch. read more

I love this place and every Auntie Anne's that I have gone too. In fact, their email spam and cool stamp cards have saved me money and has gotten me free pretzels from them. They have the best strawberry lemonade and their pretzels are always fresh, soft, warm, and they will give you the one you want. Point, eat, drink, and you'll be happy! Yumm, I'm craving for a pretzel now! read more

What better way to take a break in the midst of all that shopping? Warm pretzels served straight from a hot oven with an assortment of dips to choose from! Doesn't get better than this. My absolute favorites here: - Almond pretzel with a side of caramel dip mmmmm.... - Raisin with sweet glaze - Sour cream and cheese with light cream cheese dip - Cinnamon sugar pretzel nuggets with a side of glaze They also have a sweet mustard dip for the carb watchers! I have been a fan of Auntie Anne's ever since I had my first pretzel here. read more

You can never go wrong with any order at Auntie Anne's! The pretzels, whichever way they are, are just filled with yumminess! We tend to get the mini bite size with the cinnamon sugar, but now we tend to get the almond pretzel. We have tried all of them of course, so that is why I can say you can't go wrong with any of them. The employees' attitudes vary from place to place, but overall, we have never had a bad service. The price is also affordable, wish they would put more haha! read more

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Was feeling like it was time for a snack while walking around the mall. The line moved extremely quick as the cashiers were hustling and getting people in and out with ease. I got a jalapeno cheese pretzel dog with spicy cheese salsa to dip it in. It came out warm but the cheese was cold from being in a cool storing place. Lame, I imagined it being warm and oozy but whatever it was still good. The cost was affordable being around $5 for it all. Again, a big plus goes to the quick and efficient service. If your shopping mall has an Auntie Anne's you gotta give it a chance at least once in your life, lol. read more

Look, this is the ONLY place I get pretzels in the bay area. Wetzel's doesn't do it for me they keep it out under the heat lamp till the end of the day (or at least that's how it tastes). My first pretzel was with AA, when I was 8, and she has never steered me wrong; adding more and more delicious items to the menu. My favorite is to get the jalapeno pretzel with butter, and add sour cream and onion powder, your mouth will love you for it, though whoever smells your breath won't. read more

I love this place. I always get the pretzel dog with jalopeno cheese. They use quality beef hotdogs and the spice is just right. I also like the honey almond pretzel from time to time. You can get lucky sometimes when they give out free samples and taste if you like it. They always have a buy 3 get 1 free read more