The mall locations typically get bad reviews, but I had a really great one. There was a decent wait but the people were friendly and moving as fast as they could. The young lady at the register was very welcoming and attentive. Got the strawberry lemonade freeze type of a drink which was good but real sweet. read more

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I always get a solid pretzel experience here. I'm more of a savory and spicy person so i'll get the pepperoni jalapeño usually. The hot dog cups are good too. I went to the kiosk this time and I wanted to shop while eating my pretzel. The pepperoni jalapeño was fresh and hit the craving I had! The pepperoni was good and there were a good amount of jalapeños. There were just some parts of the pretzel where I feel like I was just eating straight dough and would've been nice to have more toppings or cheese on those parts. The service was quick and immediately got my pretzel. It's a good option for when I'm at the mall and crave something quick! read more

Wetzel's Pretzels - Pepperoni Twist - Pretzels Near Me - Milpitas, California

Worst service ever! Valeria and the manager Eunice should not be working here. I went to order a drink for my two children and simply asked if it could be split into two cups. The employee assisting me, Valeria, responded in an extremely rude, combative, and aggressive manner. She was yelling, huffing and puffing, waving her hands in my face, and raising her voice throughout the interaction, which was completely inappropriate and unprofessional. I fully understand that there may be policies against splitting drinks. However, the situation could have been handled in a respectful and customer-friendly way such as offering an extra empty cup, charging for an additional cup, or simply explaining the policy politely. Instead, the interaction escalated unnecessarily due to her behavior. As a result, I chose not to complete my purchase. I also spoke with the manager on duty, Eunice, but unfortunately, no meaningful resolution was offered beyond telling the employee to "calm down." The situation was not properly addressed. This was one of the worst customer service experiences I have had. Completely rattled and scared my children. Based on this interaction, I will not be returning to Wetzel's Pretzels. Valeria needs to be fired and how can a manager just sit back and allow this kind of behavior. read more

There are four options for getting your pretzel fix at the Great Mall... Auntie Anne's storefront, Auntie Anne's kiosk, Wetzel's Pretzels storefront, and Wetzel's Pretzels' kiosk. The kiosks for both chains often have low stock and lack freshness in their product. And Auntie Anne's storefront has presented slow service in my experience. Wetzel's Pretzels storefront, located near Kohl's, is by far the best of the four. They offer freshly baked pretzels and other bites, the display case is always well stocked when I come by, and service is fast and friendly. I got the pepperoni and jalapeno pretzel (jalaroni) on Monday evening, and it was so yummy. Light and fluffy texture, crispy cheese on the surface, a delicious spice from the jalapenos and pepperoni toppings, beyond satisfying. And though I took my order to go, there's a bit of seating directly in front, with lovely fountains adding a nice touch to the atmosphere and experience. read more

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Best eaten fresh out of the oven. I unfortunately let my cinnamon pretzel sit for a couple of hours and by that time because of the humidity, the sugar turned watery and soggy into the pretzel. Quality and size has stayed relatively the same, with the price increasing a couple of dollars. They have regular pretzels, but also pretzel bites for easier consumption on the go. In comparison to auntie Annie's pretzels, they go neck and neck for me. I do appreciate wetzels having a representative out majority of the time promoting their products. read more

Wetzel's Pretzels - Sinful Cinnamon PretzelCinnamon - Pretzels Near Me - Milpitas, California

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They always get me mayn....But let's talk about the real trap: those sneaky samples they offer. Every single time, they get me! I'll be minding my own business, thinking I'm just grabbing a quick bite, and bam, a friendly employee hands me a tiny taste of heaven on a stick. Next thing I know, I'm loading up my basket like it's the apocalypse prep. read more

Nayli Sofia M was my server and she couldn't figure out the rewards points for me and did not further help me. I am very upset she just gave me my receipt back with no accommodations. Horrible service. read more

Wetzel's Pretzels - Pretzels Near Me - Milpitas, California

Déjà vu I feel like I've been here before ... since the Great Mall is a loop I could keep going on forever. Fast service. Delicious food. Great Mall ambiance. read more

Went to location at Great Mall. Ordered 1 regular pretzel with salt. Tried to use app, didn't work so we paid full price. The pretzel didn't have any salt. I took it back and asked the girl if we could have another one with salt. She said yes but she wanted the first one back. I said why?? You're just gonna toss it. I gave it back and sure enough, she tossed it in the trash! I asked to speak to the manager, however, the manager doesn't speak English (Spanish only). Zero stars!!! read more

This place sucks!! The girl was so rude. She totally hated working here or just had a really bad day and took it out on us. She kept mumbling so I couldn't hear what she was saying. Then she yells, ANYTHING ELSE? DO YOU WANT ANYTHING ELSE? I looked at her in shock as my daughter and I looked at each other not believing how someone was being so rude. I should have just told her I didn't want our pretzels anymore and should have gone to Auntie Anne's instead. We ended up buying pretzels from here anyways but instantly regretted as soon as we took a bite. I asked for a salted pretzel and I got no butter or salt on mine. So the girl sprinkled salt in the bag without dipping it in their fake butter. Salt didn't stick of course so I had to dip my pretzels in the salt where it all fell to the bottom of the bag. My daughter's pizza pretzels were hard. Which tasted like they were sitting for a long time. My husband's pretzels dog bites were good but the smokies came falling out of every single one of the pretzel bites after we bit into it. We should have not ordered in the first place. What a waste of money. read more

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My sister and I recently bought pretzels here. She wanted a receipt so that she could add her points to the app but the cashier refused to give it. She said, "No" and then proceeded to take a call and left us at the counter. I am deeply disappointed by the service and rudeness from this establishment. read more

I would only go to Wetzel's Pretzels when Auntie Anne's is super busy / packed. Everyone says they taste the same, but I think the pretzels tastes a bit more saltier here. I usually just order their Wetzel Bitz - do not forget to order a side of cheddar cheese dip or it would be dry. read more

Who doesn't love a good pretzel? I came here on two separate occasions. The first time I ordered unsalted pretzel bits with a strawberry lemonade to share during the Black Friday shopping madness. The drink was a solid A but the pretzels were totally over-baked. I was pretty disappointed considering it cost ~$12. I came back on a Monday when the mall was less busy and got a free salted pretzel because I downloaded the Wetzel's Pretzels app and created a free account. I was able to get my pretzel buttered and salted to order. This totally made up for the prior experience and was the tastiest pretzel I've had in a long time. And you know free always tastes so much better lol! My suggestion is to come here when it's less busy because I have noticed the food quality is so much better. I'll be back for another pretzel in the near future! read more

The person in charges to take my order name LESLIE she is so mean! She did not pay attention to take the order ! I told to her original pretzel but she give me bite size pretzels. Also i told to her 2 order of lemonade but again she just give me 1 order. And also i need to follow up my drinks cause she forgot to give to me.. then she ask the next customer already. No napkin , you must pay attention to complete the basic necessities before you give the order to the customer. Please LESLIE be kind to others especially you work in a food industry. Im read more

Wetzel's Pretzels - Pretzels Near Me - Milpitas, California

I'm a fan!! Not too sure why the reviews here are sooo Low but my visits to WetzeL's PretzeL have aLways been good. PretzeLs here are hot, soft, and the portions seem Larger than Auntie Anne's. There have been an incident or two where workers tried to pass off oLd pretzeLs but a Quick compLaint wiLL get the empLoyee to grab you a new one. PretzeL Dogs & PretzeL Bites are deLicious. Don't forget the assorted dips avaiLabLe [for a buck a pop] that makes this snack THAT MUCH MORE enjoyabLe. read more

Wetzel's Pretzels - Cin-a-bites $6 - Pretzels Near Me - Milpitas, California

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The pretzels are great. I dropped my drink and they refused to give me a new one. The cashier was told by the manager to tell me no. They did end up giving me a courtesy cup. Won't be buying from them again read more

Workers here are very lazy. First, I ordered a pizza bitz and they said it will be 30 minutes. Then I come after and the person baking shouts at the cashier saying they don't have it. Such BS . Just a bunch of lazy people not doing there jobs. All I see is a bunch of workers looking at their phone. Hope the owner of this establishment makes changes but I will never happen read more

Literally if you're going to be rude than get a different job because clearly working in food isn't for you. Rolling your eyes at my boyfriend is very out of line. Especially when he politely asked for a water cup. Never going to any wetzel pretzel location ever again. read more

Wetzel's Pretzels - Rude cashier over a water cup - Pretzels Near Me - Milpitas, California

A mall indulgence...not good for you but it is tasty.

I have pretty low expectations for mall snacks, but the Wetzel's Pretzels at this location is the worst. 1 star off: The customer service here is non-existent. I do not have high expectations for a pretzel stand, but the ladies here can at least smile or something. When I wanted to place my order, I did not even get a "Can I take your order?" 1 star off: I only ordered two pretzels, one plain and one sour cream. The girl at the counter messed up that simple order. 1 star off: The sour cream pretzel tasted so artificial. It was basically a plain one sprinkled with sour-cream-flavored powder. 1 star off: The sour cream powder got all over my shirt...and I was not even given a napkin. By the way, although the business owner responded to my review below. I wrote to the Email address provided and never received any coupons or response back. read more

Came by last night around 8:30pm. No one in line but me. 3 employees working. 2 in the back and 1 in front. As I'm waiting to be helped, the 3rd employee that was in the front walks in the back, so now there's 3 employees all in the back and none in front. I waited about 30 seconds and left. All I wanted was a pretzel dog and I couldnt even get that. read more

Was pretty good. Still love Auntie Anne's more. :) Liked the frozen lemonade. read more

Went to get a bag of salted pretzel bites and the young girl did a half a$$ job on her customer service. I checked the bag to see if my order was done correctly but unfortunately they were unsalted. I then had to tell her I wanted salted-she then took my bag a bit annoyed and did another half a$$ job on salting them. I didn't bother having her take the bag back to salt them properly due to her lazy way of working. It's like she doesn't care about her work, she's only there to collect her paycheck every pay period. Don't get me wrong, wetzels pretzels has a good product. It's just the mentality of the younger workers that kills it. The older employees at this location do a good job though read more

These pretzels are oily and salt, I recommend eating the Wetzel bits and dipping then in cream cheese! The customer service wasn't that bad too. read more

Big fan of pretzel nuggets with the hot salsa cheese sauce. This place is very busy, long line to order. Cashier there's is friendly and helpful. Service is fast and they serve it hot. Really liked this place. read more

Wetzel's Pretzels - Pretzels Near Me - Milpitas, California

I used to LOVE Wetzel's Pretzels and did not like Auntie Anne but since they have more Auntie Anne everywhere I guess I found myself eating there more often rather than Wetzel's Pretzels. The Auntie Anne at Great Mall are always giving out samples. I've never gotten a sample from this Wetzel's Pretzel just saying. Giving out samples is a great way to lure customers. Maybe they do give out samples and I just never seen it? We always eat at Auntie Anne and never had a problem. I had a sudden craving for pretzels so I told my hubby let's eat Wetzel's Pretzel today cuz I remember it being hella good. We came on a Friday afternoon and the mall was pretty dead (shocker). We got the Sour Cream n Onion Pretzel and it was hard....it was old....we didn't like it... It definitely was not fresh. Maybe because it was a Friday and the mall was dead so it was slow therefore our food was the morning batch??? Ugh... The lemonade was watered down too. The cheesy hotdog wasn't much better either. My hubby said he thought I ordered the cheesy one and I said I did...I guess he couldn't taste the cheese.... Overall, it was bad. My pretzel was hard and old. The cheesy hot dog took us forever to finish. The lemonade was watered down. I am guessing because I came on a slow day at a slow time, I got everything old... If I came on a busy day during peak hours it would have probably been fresh at least. That's not right though, it should always be fresh... Oh well bad experience means back to Auntie Anne. read more

If you are looking for something quick and inexpensive to snack on as you walk around the mall, this should be the place that you stop by and nosh. Their classic pretzels are always delicious, they are decent in size and come in a variety of flavors ranging from the traditional butter with salt to the slightly sweeter cinnamon sugar. If traditional pretzels aren't your thing, id suggest giving their Wetzel dogs or pizza bites a try, they are freshly made and quite filling. read more

Wetzel's Pretzels - Warm Pretzels To Go - Pretzels Near Me - Milpitas, California

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Dannae was not helpful I asked for a mini meal and she charged me everything individual. Won't be coming back here no more no stars deserved read more

I was in line yesterday sunday may 22nd around 1 or 2 and i seen one of the workers drop pretzel bites and picked it up and threw them into the next cup with her bare hands to be sold which would have been to me therefore i avoided buying anything from here read more

I've been here sometimes and it's decent. The pretzels are a little oily but the taste is good, especially the pepperoni and salt one. Service is alright as well and it's a good place to eat in the mall. read more

Poor customer service, I didn't even know if this place has a manager. After my mom's purchase she didn't get a receipt which resulted in her not getting her order immediately and getting bypassed at the line. After we followed up on the receipt/order we got a lot of fumbling around from the people behind the counter. Mind you you're supposed to get your order for free if you didn't get your receipt. What's the most annoying is they were playing dumb about the whole thing rather than address the issue. They ended giving us extra (because they could't refund us) but definitely not worth it after they wasted our time and got us worked up. read more

They have wifi and incredibly suggestive posters of hot dogs. I love it. read more

Wetzel's Pretzels - Pretzels and weiners ! - Pretzels Near Me - Milpitas, California

I like the Wetzel Dogs. They're hot, the dough is soft and smells/tastes great, the lemonade is great, especially if the weather is warm. I've been to this location a few times and I now tend to avoid it for only one reason...the pervy guy! When he's not there, I do get my Wetzel Dog, usually a pretzel too and of course the lemonade. The frozen lemonade is really nice on hot days too. Most of the employees here are kind and give great customer service. On too many of my last 6 or 7 visits here, there's a perv (latino guy w/facial hair...I think he's the only guy that works there...at least the only one I've seen so far) who makes me feel more than uncomfortable. He's always staring at my chest. I even notice that when I sit at the tables in front of the establishment and watch his behavior with other customers, he's always staring at women walking by, checking out their chest/back side. He treats some customers pretty crappy, paying attention to other women's chests/rears over directing his attention at the customer he's supposed to be helping. He lacks normal social manners like saying "thank you." I wish management realized what kind of person they had working there. The employees of an organization have a lot to do with the customer/client satisfaction as they represent that organization. What is this Wetzel's Pretzels representing? read more

Get the jalapeño cheese sauce! Their pretzels are SO good! I love that they are THICK and WARM. It always tastes fresh. Compared to the other popular pretzel place that is skinny and seems like it has been sitting there for awhile. I normally get the cheese sauce, but I tried the jalapeno sauce this time and it was oh so delicious! read more

It is what it is--a pretzel stand in an outlet mall--and it does it well. I don't know if people were expecting Alexander's Steakhouse or something because all I wanted was a small pocket of pigs in a blanket with some cheese and I got it. $5 got us 8 pieces. Condiments are $1 per piece. If sharing between two people, that's 2 condiments and our total was nearly $8. That's a bit much for a snack but I left happy and hearty. Samples are given out but that appears to be based on how bored the employees seem to be. read more

I like Wetzel Pretzel.. the dough is soft and I like the different kinds of offerings. From wetzel dogs, wetzel cheese digs, jalapeño cheese dogs, pepperoni cheese dogs, almond crunch, jalapeño, pepperoni, plain.. I could swear this was the 1st to create the pretzel dog! Anyhow.. several dipping sauces available if you want and they have several beverages to offer too. If you like fruit smoothies then this place is a score. read more

I love Wetzel's Pretzels. I love the Wetzel dog with the cheese dip and the jalapeno cheese melt pretzel with the tomato sauce dip. I always order myself a strawberry lemonade here. Delicious is the name to this game! The employees here should learn to smile because it doesn't hurt to smile. Perhaps also including "please" and "thank you" as apart of their vocabulary would be nice. read more

Can I ever go to the mall without getting Wetzel's Pretzels? Hell no. Sour cream and onion pretzel with jalapeno cheese dip. All day. Just me. By myself. On the block. Holdin it down. If you want something a little more substantial grab the Jalapeno-pepperoni pretzel or the pretzel dog (which also comes in a jalapeno-pepperoni variant). You can also get a bag of small pretzel bites which is always fun. One difference between Wetzel's and Auntie Anne's is that Wetzel's keeps their dips hot. Who wants to dip their pretzel in cold cheese? There's a sexual innuendo in there somewhere. They have a variety of tasty frozen lemonade/limeade slushes. I've tried a few. They remind me of slush puppies if you've ever had that. Wetzel's always seems less refined than Auntie Anne's cause of the color scheme and the menu font. Ain't no doubt in my mind though that Wetzel's Pretzels are tastier than Auntie Anne's. You think Wetzel grew up knowing he was gonna make pretzels just because of his name? I'm thinking he prolly woke up at 13 years old and was like "damn I got the perfect name for a business, I just need to learn how to make pretzels now and I'm set for life". read more

They just don't have what you want but it's on menu. Whenever I get to line they say it's not ready yet and I can't charge you now! So I wait for 25 minutes outside line and when I see that item available I get to the long line again. Now by the time I get to the front of line they are again out of it. Is this a game of cat and mouse with an hungry customer? Absolutely no empathy by the person the person at the counter either read more

I'm not a fan and prefer Auntie Anne's pretzels over Wetzel's. The pretzel that I had was so hard that I would have been better off throwing it at an enemy. I was in a rush and didn't have the chance to go back and ask for a replacement pretzel; the line was pretty long. Bummer that the guy wouldn't even serve me a cup of water. I don't get why places scrimp on a cup of water just because you don't want to buy bottled water. read more