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    Cold Stone Creamery

    2.1 (71 reviews)
    Closed 12:00 pm - 10:00 PM

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    Strawberry Mango
    Sergio B.

    I came to Cold Stone to pick up two online orders. When I arrived, the staff just stared and gave a forced "hello." I told them I had two orders and gave them both names. They had trouble finding my girlfriend's order, which I assume that they didn't label 2 out of the 3 bags they had. They even asked me if there was another name, but there wasn't. I explained she ordered a smoothie, and they finally opened one of the unmarked bags which was indeed hers. After that, they had us sign the receipts, which clearly had the exact name I'd been telling them from the start. To make things worse, the smoothie had huge chunks of ice and couldn't even be sipped through the straw. We ended up having to blend it again at home. Overall, disorganized service and disappointing product quality.

    The girls that were busy talking to themselves
    Lupita G.

    Ice cream obviously the same as every other cold stone - the customer service is unbelievably bad- the workers are to busy gossiping and laughing The girl that did our ice cream did add a lot of extra candy to our ice cream which we appreciate but customer service is important. It felt like a very unprofessional environment.

    Plastic found in ice cream
    Sami B.

    Does anyone out of high school work at this location? The last two times I've received horrible service from kids who can't be older than seniors in high school, and no manager around. Ordered online, and when I came to an empty store to get my order I was ignored for at least 2 mins, while each of the 3 employees all made eye contact with me, and continued to ignore me until I asked for help. I'm assuming they thought I was a DoorDash driver, and I can also assume DoorDash drivers are impatient and pushy, but I'm not DoorDash driver, I ordered and picked up my own order. Then the two girls who helped me were extremely rude, and acted bothered they needed to do their jobs. I called and asked for a manager, and of course not one there. Also, upon returning home found plastic in my daughter's order, paid for mix ins and didn't receive them, and the marshmallows in my daughter's order were extremely stale. If you're gonna have children working at least teach them some customer service skills since they're clearly school aged. Wish there was a 0 star option.

    AJ B.

    To be fair the ice cream here is amazing and that's why I came here. However, the other reviews are true the teenage workers do not have the best customer service skills and weren't necessarily rude they just seemed like they had a long day, but I came for the ice cream truly and nothing else. The music was also amazing 90s rnb. The place was clean and the ice cream was delicious! Give this place another try it's worth it.

    First off huge shout out to Fernando excellent customer service, went out of his way to make sure my order was correct, was greeted as soon as i stepped in the establishment. Super Friendly and felt welcomed, very clean place, i definitely would recommend if your in the mood ice-cream. #1 ice cream shop in Manteca. Give Fernando a raise and a promotion. He was amazing, so much for me to go out of my way to write a review strictly about Fernando and his hospitality which says a lot in the world we live in. Ask for Fernando if you go to Cold-stone in Manteca. What an amazing, genuine person. Definitely the best employee. Thank you again Fernando. I hope you get the promotion and raise you most definitely deserve.

    Marisol L.

    Came by an hour before closing and asked for banana to be added to my ice cream. oh they gave me banana. a full banana cut in like 3 pieces !! it would have taken a few seconds to cut into bite sized pieces and was given a cone when I asked for a waffle bowl

    Whoever made this cake, made it look rushed and sloppy.

    Ordered my sons first birthday cake from here while we were in town staying at the great wolf lodge, and the whole cake was freezer burnt, nobody could enjoy it, spent $60 on a cake just for it to get thrown away:/ the service was okay, but staff was unsanitary while touching everything. Wouldn't get my money again. My cake was made looking sloppy and rushed as well.

    Freezer burnt
    Camille N.

    We go here often but tonight my ice cream was so freezer burnt I had to throw it away. The problem I have is this is a ice cream place and they know what it's supposed to look like and you can tell ice cream is freezer burnt with the consistency of the ice cream. This ice cream is to expensive to be freezer brunt.

    Ice Cream for my daughter
    Joe P.

    We love their ice cream here. The mix and add on are great The staff were very nice and attentive. The place was clean and the atmosphere was great. My family loves this place. We try to go here at least once a week for Ice Cream. It gets a little expensive though.. Ice Cream cravings, Stone Cold it is.

    came in tonight and the service was awful. TERRIBLE attitudes and welcoming from the workers were so rude. one girls name tag was "Evanna" to welcome us and was speaking to us in the worst tone, sounded annoyed when we asked for samples. rudely told us to "give me a second" when paying and they both seemed to be rushing to get us out.. this a isn't fast food restaurant. the other woman who told us to hold on and give a second had flower tattoos on her left arm but no name tag. they need to go find a job better suited for them. they have no reason to be acting so grumpy they weren't even close to closing.

    Amazing heart!

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    1 month ago

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    28 days ago

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    1 year ago

    Not to the standard for the amount of ice cream. Will be reporting this corporate. Too expensive for the quality.

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    2 years ago

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    5 years ago

    Best place for dessert. I ordered coffee lovers ice cream. It was very delicious.Staff is nice. I wil come back again and again !

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    6 years ago

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    4 years ago

    Staff is always friendly when I order in store. When placing an order online it's always made right and on time!

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    7 years ago

    Chocolate with brownies mmmmmmm they're always so nice and the place is very clean. Fave spot in Manteca for ice cream.

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    5 years ago

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    Page 1 of 2

    Ask the Community - Cold Stone Creamery

    Review Highlights - Cold Stone Creamery

    Had ice cream at this location after a long day of running around.

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    Smallcakes Cupcakery - Sugar free homemade ice cream!

    Smallcakes Cupcakery

    4.3(160 reviews)
    4.4 mi
    $$

    I ordered a custom heart shaped cake and was very clear about what I wanted: whipped cream frosting…read moreon the outside and chocolate ganache filling with caramel and pecans on the inside. I even told them I don't like buttercream because it's too sweet and that I didn't want it anywhere on this cake. When I placed the order, they asked if they could add a little buttercream to the outside for texture. I said okay, but only a tiny bit mixed with the whipped cream. What showed up was all buttercream on the outside with zero whipped cream. When I asked about it, they told me it was whipped cream. I know what I'm tasting, and so did my guests. It was definitely buttercream. The inside was even worse. There was some ganache but barely any. The further we cut into the cake, the more buttercream we found. I did not want buttercream inside the cake at all. I barely agreed to a little on the outside and they didn't even respect that. The photos show it clearly. The further we cut, the messier and more uneven it got with just buttercream and buttercream. One slice had a thin layer of ganache with barely any pecans or caramel. Everything else was buttercream. I picked this bakery because I had a good experience with them the first time. The design looked nice, but the cake itself was really disappointing. Way too sweet from all that buttercream I specifically said I didn't want. I gave them detailed feedback with photos. Instead of owning up to it, the decorator got defensive. He said he used buttercream as glue to hold the cake together. But that doesn't make sense. If ganache worked fine as glue on my first order with them (which had no buttercream inside at all), why couldn't he do the same thing this time? He just chose to use a lot of buttercream instead of actually following what I asked for. I even sent more photos pointing out exactly where the problem was. But they still insisted it was whipped cream. My guests noticed it too. So are they lying? Management offered me a 10% discount on my next order. That doesn't help. I paid for a cake that didn't meet what I asked for and it ruined my event. I asked for a 50% refund which seemed fair. They read the message but never answered. Just complete silence. If a bakery is going to charge premium prices for custom cakes, you need to actually follow what the customer asks for. I was crystal clear about what I wanted. That's literally the whole point of a custom order. They like to ignore customers when there's an issue. I was ignored at first, then only responded after I pointed out how unprofessional they were handling things. That's when they offered the 10% discount. But the moment I asked for a fair 50% refund, they ghosted me completely. No response, nothing. That says everything you need to know about how they treat customers who have legitimate concerns.

    Called last minute to have a couple of gender reveal cupcakes made and the staff were very nice and…read moreaccommodating. They were able to make it happen same day for us! The cupcakes came out so cute and tasted amazing too!

    Photos
    Smallcakes Cupcakery - Sugar free homemade ice cream!

    Sugar free homemade ice cream!

    Smallcakes Cupcakery - Assorted cupcakes event set up!

    Assorted cupcakes event set up!

    Smallcakes Cupcakery - Yummy homemade ice cream!

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    Yummy homemade ice cream!

    Cold Stone Creamery - icecream - Updated May 2026

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