¡Primera vez que venimos a este lugar! Somos visitantes desde San Francisco y, como había calor buscábamos algo que tuviera nieves y dimos en el lugar correcto. Mi primera impresión es que era de pasteles, pero no, hay helados de varios sabores. Todo estaba muy limpio, mucho tránsito de gente en el lugar, hay estacionamiento en la plaza comercial y la atención fue rápida. Yo me pedí Dulce de Leche con Banana (ESTA RIQUÍSIMO) y es porque amo lo dulce. Mi esposo pidió el de Mango y algo rico que tiene es que se siente la fruta. Son helados cremosos, el servicio rápido y el ambiente es para todos, desde los más pequeñitos hasta los más adultos. Lo recomiendo!! read more

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I stopped by Baskin-Robbins recently with my nephew and my two elderly in-laws (mother-in-law and father-in-law). Upon arriving, I was kindly welcomed by a lady (appearing to be of Indian ethnicity) who was very courteous. Since my phone was at 2% battery and I needed to stay reachable in case I had to assist my in-laws with restroom needs next door, I asked if there was any way they could help me charge it. I wasn't asking to borrow a charger--just if they had a way to connect it. They only had a USB cable available, which I completely understood and appreciated their effort. However, what left me disappointed was what happened on my way out. I had asked for a lid for my nephew's ice cream cup when another employee, a white heavy-set girl, immediately questioned whether I had paid for the two waters my in-laws and I had already purchased. I explained that I had, and even offered to show the receipt. She declined but still examined it closely as if to double-check. This felt unnecessary and disrespectful, especially since the waters had already been purchased along with our ice creams earlier. A better approach would have been for the staff to communicate with each other about what had been sold, or better yet, place the water bottles somewhere less open so customers aren't made to feel accused of taking something. The experience started off great thanks to the kindness of the first employee, but the ending left a bad impression. Clearer communication and more trust in customers would go a long way here. read more

Baskin-Robbins - Receipt along with tip........ - Ice Cream & Frozen Yogurt Near Me - Manteca, California

So disappointing... I picked up a cake for my sister's birthday and now I'm bummed and embarrassed to even bring the cake over... word of advice to the store.... If you can't sell what is pictured on the website, please do NOT offer it for sale. The actual product I picked up looked like a Frankenstein monkey while the picture online looks like a fun cartoon monkey. The connecting points are all rough, jagged and not smooth. Please... if the product isn't going to be what's advertised, please do not offer it for sale. People come to buy cakes for special occasions! Nobody wants a special occasion to turn into a joke or an embarrassing moment. read more

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This place used to be the best in Manteca. Not anymore. The great people that made the place what it is,are no longer there. The people they have now are not only rude but disrespectful and have an attitude. The Ice cream looked reused and melted on top of freash. It smelled really bad and the floors were not even clean like they used to be.. so no. I will go to the other place and deal with them as they are not as bad,or I will go out of Manteca,just like I do with Togo's.. Do better. read more

Honestly, trying to create a review on ice cream is difficult. I have no complaints and I'm not sure how I would. The servers were great and helpful. They were courteous. The location was clean and the ice cream was a perfect end to a hot day in Manteca. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Manteca, California

Single scoop is now $4.79! We went after the movie theater seeing the new movie IF. Our grandkids were excited to get the Blue and blossom creations with the crowns that go with it. You can get any ice cream that they have and they add sprinkles and a crown to wear. Way high priced for one scoop of ice cream, but priceless making memories. Service was great, even with a line. Ice cream was good, to be expected. I'm sure we will be back with 7 grandkids! read more

Baskin-Robbins - With Papa - Ice Cream & Frozen Yogurt Near Me - Manteca, California

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Just received the best service I've ever received at BR!! Mando was incredibly patient and knowledgeable of his products!

I needed an ice cream cake and found a great selection at Baskin Robbins 31 flavors! Store was clean and great customer service! read more

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Your open till 10 but closed up 80% of your ice cream options, close out your cash drawer, card only. Is this normal? U should just close for full business at 9:30 and clean up till 10pm read more

Food and service was great. The girls were friendly and understood our needs. They took time and were patient with us. read more

Baskin-Robbins - Cake - Ice Cream & Frozen Yogurt Near Me - Manteca, California

Not sure what's going on with what we received from grub hub. Sundae was missing toppings and chocolate chip shake was over blended and turned into a chocolate shake. I'll go to the other main st location next time. They make it correctly. read more

This is one scoop with whip cream. What happened to quality? It's sad to see this from this location that we frequent a lot during summer. I guess we'll have to check out the other location. We might be better off buying at the grocery store if this the new standard. read more

Baskin-Robbins - Rocky road with whip cream - Ice Cream & Frozen Yogurt Near Me - Manteca, California

Awful!!!! Experience!! Baskin-Robbins offered a ice cream party get a free ice cream scoop per student per Family not aware that you were supposed to buy a four dollar purchase to get the free scoop. The manager who indicated you had to have that information was a nasty rude unprofessional manager will never go to that Baskin-Robbins ever again. She could've politely said I'm sorry, you have to pay four dollars in order to get the free scoop which was not a problem not only did they not have the flyer available to prove the point it was just a nasty rude and obnoxious personality of that manager on that day which is may 2nd. And not only that she did it unprofessionally in front of a child who was totally disappointed. I only patronized it because my grandson wanted it the ice cream but never will. I go there on a regular basis to buy anything from that location read more

The staff is awesome and the place is always clean. I have always had a friendly experience here. Would recommend .

Ice cream, we cream, we all scream for ice cream! Love the Oreo cookies and cream. The staff are helpful and with good attitude. read more

Baskin-Robbins - Ice cream!!! - Ice Cream & Frozen Yogurt Near Me - Manteca, California

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The ice cream taste very good. The workers are very nice I recommend it. There is a lot of good flavors. It is very nice to spend family time there. read more

Walked in 5/19 @1:30 the cake decorator was on the phone with a customer. I waited then another customer walked in and she attended to him first with all these cake questions and started an order with him I'm on a limited 30 minute break and was ignored. Very rude and inconsiderate read more

I love this Baskin Robins. They always follow instructions through door dash & even in store they have great customer service. :)

A staff member claiming to be the manager has been EXTREMELY RUDE every time I have come in while she's working. After magically turning our strawberry milkshake--we SPECIFICALLY ordered--into a vanilla one, she rudely protested to fixing it. Upon asking her for a manger, she proclaimed she was the manager and still refused to fix her own mistake and even worse, her rotten attitude. When coming in a second time (what a mistake!), she was yelling at a homeless man to "get out and never come back" when all he was asking for was a cup of water. Her terrible attitude was still intact, as she did not greet us, but rather yelled "only one person at a time!" When the sign CLEARLY said "two guests at a time." We were the only two guests there after the homeless man was scolded for his thirst. She continued to be very rude and angry towards us the entirety of our time there. She has absolute terrible customer service skills and should not be working in a place with high instances of human interaction. read more

The staff is always ready to help, the premises are extremely clean, the atmosphere is lovely, and the ice cream and cakes are both delicious and beautifully presented. Their cake freezer is always well stocked with a variety of cakes. Great place for a quick afternoon pick me up after lunch ;) read more

Staff is really helpful and friendly. Even took the time to check if they had cookies and cream ice cream cake in stock while I was asking over the phone. Even double checked to make sure that she got my cappuccino blast correct when I came in. read more

It's October and I Love the Taste of Fall especially when the Seasonal Flavors come out, I felt like and IceCream before going grocery shopping and to my surprise I seen the Pumpkin Cheescake flavor and had to get a sample, Boy it was good so I bought a single scoop in a sugar cone Yummy for my Tummy I Loved It, I saw when I was leaving that next months flavor (November) is German Chocolate Cake can't wait to try that one !!! Also saw Banana Nut IceCream that's hard to find my friend is Crazy I mean Crazy about Banana Nut Anything especially IceCream he just Loves, but it's really hard to find locally so this was a nice surprise so I text him a picture of his favorite flavor so he knows where to come and I can't forget the Service is always Great here too read more

Baskin-Robbins - Pumpkin Cheesecake Seasonal Flavor of the Month in October - Ice Cream & Frozen Yogurt Near Me - Manteca, California

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Have been here several times and have always had good customer service NOT the case today! Stopped in for a treat and was not greeted nor acknowledged when at the counter! The girl (Hailey) sp was extremely rude and not interested in servicing us! Not certain what the issue was with her today but shouldn't take her bad day out on her customers after all without us there would be no paycheck! We will not be back. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Manteca, California

We went in about 6:00 pm the store was clean idk about the restrooms we didn't use them. to get ice cream Togo we weren't greeted but the girl seemed nice she could of been a lot more pleasant but maybe she was having a bad day. We each ordered our ice cream (Togo) Oreo and Shortcake so so yummy... We looked at the cakes in the freezer they all looked good a little pricey. read more

Me and my friend were hungry and ordered two brownie sundaes on door dash. We received them find within maybe 25 minutes. Got them and ate a good portion, not going to lie it was good. Then my friend found this at the bottom on his. kinda nasty. read more

Baskin-Robbins - Found this in the bottom of my brownie sundae, lol yuck - Ice Cream & Frozen Yogurt Near Me - Manteca, California

Me and my wife went to this store ordered 2 sundaes and we where told they would give us baby scoops instead of regular if we wanted regular scoops we had to pay more we have sundaes every weekend first time at manteca never go back people beware before you order read more

Normally we have great service. And great experience. NORMALLY. I went to on Saturday night, 1/27/18 at 9:30pm after having dinner with my sister to celebrate her birthday. We went and it looked like the store was closing, but the lights were on and doors unlocked. We asked if they were open, as they had covered their waffle and sugar cones with their plastic bags. They said they are trying to close up on time at 10pm. After we just received one of our two orders, we saw that they had a deal on their waffle cones. Since my scoops were in a bowl, they could easily put the scoops into the waffle cone and the second order, just scoop right into the waffle cone. We asked for the deal and one of them all but rolled her eyes and said, "I guess", or something like that, dripping with disgust. We could overlook those two poor customer service experiences. Then at 9:45, they almost turned off the lights and cut half of the lights off. If I was the owner, I would be livid! I stood up and told them that it was very rude to do that before closing and walked out of the store. But they got their way, and we left. Management, check the tapes, it's ridiculous! read more

Best customer service. The gentleman that helped us named Charles was awesome and polite and made our sundaes the way I asked without complaining and happy to do so. Get your ice cream craving here! read more

Love a bussiness that gives an opportunity for youngster's to work! Jennifer although still young and in school, serves one of the happiest scoops of icecream ever. They don't just serve icecream here, they serve happiness, and a smile ;) goes a loong way. Thank you Jenny! read more

The shop is clean and has plenty of parking. The service was very prompt. They have a variety of flavors and I always find what I'm in the mood for. The staff is super nice and friendly. I would recommend this shop to my friends and family. read more

Employees are super rude and rush you out. Got my order completely wrong and when I tried to let her know she rushed me away and said theres a line ma'am. Okay? I'm trying to tell you you messed up my order that I paid for. Maybe had she not hair airpods in she might have heard me and gotten the order right. read more

Let me first say I work retail and I had to work today on Mother's Day as well. So I get it. I got home at 830 pm and went to dinner at the restaurant el jardin next door. Every time we eat here we go next door and get ice cream at baskin Robbins. We purposely made sure to finish eating before they closed since they close at 10 pm. We walked over two doors down. We had six minutes. We were taking it too go. The door was slightly propped open and the counters were covered with plastic I asked the girl if we could come in. she was a blonde hair young girl with pony tail. She said "we decided to close early". I asked her if that was a corporate decision and she turned around and ignored me. I think she was rude and if your open till 10 pm that means 10 pm not 945 pm. And for her to be rude is an entire new issue. My next step is to call corporate. read more

I wish I was able to give negative ratings. Extremely rude. Employees here have no customer service skills whatsoever. I am shocked to my core. I will never return to this location ever. Lathrop Baskin-Robbins is the best period read more

Come here all the time to get ice cream and every month a cake. This was the only jamoca Polar Pizza they had left. Asked them to write on it, and they recited the name spelling back correctly, but I got it back with the wrong spelling and with horrible writing. Honestly, just really disappointed since I come all the time to this Baskin Robbins. This isn't the first time writing on the cake was bad. I just hope they improve. read more

Baskin-Robbins - "Happy" looks like a blob :/ it's like she was having a seizure while she wrote this - Ice Cream & Frozen Yogurt Near Me - Manteca, California

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I went into Baskin & Robbins because I was overcharged for an item. Spoke with the manager who was very rude and obnoxious. She claims that she could not make any decisions, she would have to talk with the owner. I gave my information and the item in question. I received a phone call from her and she explained their position, as I'm talking, she interrupted me, I said to her, "let me finish", which she did. She then proceeded to do it again and when I voiced my displeasure, she said that she didn't do that. At this point, I'm like, have the manager call me, she said, "I am the manager". Ok, have the owner call me. Where do these businesses get these non-customer oriented people? I would not trust my day to day operations to be left in the hands of someone like her. It's not about the money, it's the principle! She needs training on how to become a good manager, with exceptional customer service skills. Raider4lfe read more

My husband watched an employee drop his brownie sundae and put it in the bag. The thing looked like crap, $6 for ice cream it better look like the picture. He went back in to ask for it to be remade and the girl flat out lies to his face. "I didn't drop it, it just fell on the ice cream". Drop and fall same thing, as he is asking for it to be remade the supervisor gave him attitude about the situation. Two of the girls were too busy gossiping about Teenage drama, Vanessa seemed to be the only one working her ass off to help customers with GREAT customer service. The other two could use help in that department. read more

Just treated my family and myself to 31 flavors The ice cream was the same as always but this store was stuffy and out dated.. The costomer service also needs improvement. Can some one say make over. read more

My go to place to get our Fav Ice Creams.. Very nice staff, always make sure to have our fav flavors Daiquiri (non- dairy allergen free) That's very thoughtful for customers who can't have dairy or have allergies.. read more

Great I love all 31 icecreams I am very satisfied with the employees there and the best part is it's right next to my favorite restaurant

The new girl had long dark nails. And she grabs my waffle bare hands. So I asked, arent you supposed t o have paper at the end of the cone? She looks at the manager with big eyes. I guessed shocked I asked a BASIC food service protocol??? She grabs another cone from somewhere. I was expecting that she and Manger would do the necessary food health protocols in handling food. I did not checked in what manner she got it. Ok..on the second scoop, cone breaks..she throws it away. This time I see her grabbing my cone with her bare hands again! I call the attention of manager. I asked her, you are a food service facility. Are you not supposed to wear gloves? She BOLDLY SAYS NO! She was cleaning the sink and counter before she helped me! I gueesed I was frustrated by now. I just realized it now typing this review. So, on the way out I heard her say " there's always going to be people like that" ok..well..this was the MANAGER! I instead of correcting the new girl on food service protocol...she apparently brushes the incident as nothing to worry about??? ENOUGH SAID! read more