I literally waited in line for 30 mins. There was 2 people working and 2 people in line ahead of me. It's not the first time I've encountered this at this place. read more

Ice cream was amazing, service from the one lady working was very good, was very impressed! She was very kind and sweet and helpful! She was the only one working and there wasn't a time she wasn't doing something! Very hard worker- hope her employer sees this!! Came here on march 2nd 2026 around 2 pm! read more

Cold Stone Creamery - Very clean place! - Ice Cream & Frozen Yogurt Near Me - Gresham, Oregon

Finally. A Cold Stone Creamery near me. Sorry Baskin R. there's a new sheriff in town and it's called Nom, Nom, Nom. We showed up at like 8:30 at night and had to wait in line. What? The staff was working their arms that night. It was busy and the customers kept coming in the door. I know they like locking the doors at closing time. The line moved fast and soon enough I was up close and trying to decide how many flavors I wanted. Choices made we found a seat and happily ate our ice cream and watched all the gappy families coming in for treats. I live nearby and I haven't decided if quality ice cream a short drive away is good or bad. Seeing how much I love (yes I sad, love. I'm not kidding. I'm kinda obsessed about it.) Ice Cream. Uhhh. Thank, you, for being so close and delicious? read more

It seemed like a full sized store, but the ice cream and toppings choices were few. It's all standard ice cream, but less. Service was perfect, the people were nice and alert. It just seemed less excited. Usually you go to an ice cream shop you're excited about it. The ice cream was not exciting, nor were the toppings. The place felt and looked run down a bit, perhaps it just felt that way. read more

Cold Stone Creamery - Banana en crut. - Ice Cream & Frozen Yogurt Near Me - Gresham, Oregon

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Not sure if something wrong w my order or if it's standard but this was so sweet it was like eating frozen frosting. Wondering if they mixed in the "whip " topping that came with the theme.cause there wasn't any. It's still in our freezer and we are trying to choke it down a spoon at a time but going in Garbage. I did get the jello banana pudding so maybe they mixed WAY too much powder in ? Flavor was gross but probably on point. Cant fault for me not liking a flavor. Mix ins were sparse I could t even find any cookies just bits but hardly any for the amount which was a giant everyone size. read more

My go-to for birthday cakes. I am able to preorder online what I want, and go to pick it up. Super quick and convenient. Always come out beautiful and delicious. Workers are always friendly. Our new favorite is the, 'there's peanut butter on my chocolate' ice cream pie. Sooo good and a great dessert to bring to parties! We also enjoy the strawberry blonde, in the gotta have it size. Tip, due to it being an ice cream shop, it's relatively cooler inside, so may need a jacket for fall and winter months. Usually quick line and not as busy as it was back in the day. I am sure it gets busier as it gets warmer. Chill hangout spot in the Gresham station area. read more

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As a former Cold Stone Creamery manager that trained at this location, I am extremely disappointed by the quality provided by the team members at the Gresham location! My wife and I created our own Love It (medium size) half Silk chocolate and half mint ice cream with Oreos mixed in. When the team member finished scooping up the Silk Chocolate ice cream, she directly went to the mint ice cream with the same ice cream scooper without even washing it - talk about a health hazard for those with allergies! What was also disappointing is the lack of effort in mixing the ice cream because it felt like an ice cream sandwich without the bread! She crushed the Oreos a few times and then folded the two flavors together. The best part of all this, we paid $6.50 for it. Even though I am over 10 years removed from the Cold Stone Creamery days, I will always remember how difficult any chocolate ice cream can be to mix because of how often we replaced it from the freezer but asking someone to pay $6.50 for an ice cream "sandwich" with nearly full Oreos is saddening. read more

Cold Stone Creamery - Half Silk Chocolate and Mint that SHOULD have been mixed together - Ice Cream & Frozen Yogurt Near Me - Gresham, Oregon

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All the signage is removed & looks permanently closed. Hopefully this gets updated on yelp.

Best Ice Cream. It's close by and located in a nice area at Gresham Station. They have something for everyone. read more

If you have a birthday bogo don't bother using it! My husband and I got two love it sized ice creams for my birthday and were different of course but when I went to the counter to redeem it they told me they had to be the same flavor which is nonsense I've used this bogo before and has never required that. I asked what the restrictions were and the staff are so incompetent that they couldn't tell me any of the restrictions for future use. So they told me just look at the website and I did but there are no mentions of any restrictions under birthday bogo at all. They robbed me of my money and made a sour finish to my birthday by having an argument with the staff over their incompetence. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Gresham, Oregon

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Dropped in for a cool treat after brunch. The staff was friendly and the service was very fast. The store was also clean and well kept. Covid guidelines are well established as well. I decided to go with making my own creation and it was sweet and delicious. The staff did a great job. read more

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So it's a Cold Stone - they've been around a long time and you pretty much know what you're getting. I've always had good service here. I've noticed that their offerings for online ordering do not match what's actually in store. So usually when we want to create our own we just go inside to see what they have. We've ordered their specials before online for pickup because I was always confident they'd have everything for those and it hasn't been a problem. Decided to order the DIY cupcakes once. I guess I thought they would be pieces that we put together but they were assembled when I got them. They were really good, but not what I expected. Last time I looked it seemed like they made it more clear online what it was. I was a little disappointed just because I thought it was kind of fun to put them together ourselves. They have a nice variety and the specials change often. Ice cream like this doesn't travel too well so we usually just eat it before we leave. They have a rewards program, which I always like, but the birthday reward is a BOGO. For us it works because I'll get mine free and he'd buy one anyway, but for single people it's kind of like an un-gift since they can't just get one for free. Still pretty happy with them. read more

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Went into this place at around 8pm on a Friday. Three ladies working, one platinum blonde hair, one blonde hair and one curly reddish blonde. It was 5-10 minutes before my wife and I were acknowledged. One of them said hi and then started working on a to go order. A second one helped with that to go order and the third one kept going in and out of the back and messing with the register and cash. No apologies for the delay. No I will be right with you. If you want to ignore your customers you will have fewer and fewer customers as time goes on. I am in the customer service industry. I have never just let someone walk into my store without saying hi and welcome in. Thankfully my wife was able to get her ice cream. As for the rest of the shop. The floors were sticky and a good amount of the ice cream looked mixed and messy. read more

I'm going to cut to the chase and say right away that the ice cream served here is hands down the BEST ice cream I've ever had in my life! The ice cream is so unbelievably creamy, it's almost as if they didn't use milk but rather heavy cream. It also tastes so fresh, similar to the ice cream I've had from creameries where the cows graze right next door. If you love ice cream, if you're an ice cream connoisseur, you must treat yourself to Cold Stone. I highly recommend getting just the plain sweet cream flavor so that you can enjoy the ice cream in all its heavenly purity without muddying it with other flavors. read more

I ordered four ice cream sandwiches through uber eats. They came frozen together in a block of ice. The icecream melted at some point and then became refrozen in ice. How does this even happen?! Called Cold Stone and the person that answered did not seem to care, did not apologize and just said ok, will let manager know.... Don't buy the ice cream sandwiches. read more

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This was the nastiest ice cream I've had. Now I see why I don't support chains. Ice cream tasted old and like it hasn't been refrigerated in awhile. The toppings were all at the bottom as well. Will not come back. read more

Very disorganized. They gave me the wrong ice cream twice and i didn't have any toppings or a cone. Someone i was with got one of their signature ice creams and it didn't come with any of the toppings or drizzles. They're were children running around everywhere and the works just seemed to need more training. Very disappointing for how expensive Cold Stone can get. read more

The concept is cool and the menu offers super tasty looking suggestions if you're stumped by the deluge of fixin's to build your own bowl of ice creamy goodness. But have you ever watched a little kid "help" in the kitchen by mixing ingredients in a bowl? And they seem to continue mixing the same 2 oz. bolus of egg and flour in the middle of the pile while they miss everything else? I do declare, that sad bolus is a symbol of my disappointment in the primary job of the fine staff at Cold Stone with notably lack luster mixing skills. Not worth it. read more

This is not the first time this location has disappointed. The waffle bowl was so stale the edges were soft and tasted- odd. My ice cream was supposed to have two kinds of cookies mixed in and there must have been half the total of about half a cookie. Paid 30.00 via doordash for the conveinance of having it delivered. Not the fault of doordash the quality was so poor- just bummed it cost so much for something that was not worth it. read more

Haven't been to a Cold Stone in a long time. Service was friendly, but thought the pricing was a little high. Friend came here with a buy one get one free birthday coupon, so I shouldn't complain. They have a signature creations menu or you can mix your own. I picked from the signature creation and asked for a few changes. The staff was very willing to accommodate. It was a quick and easy transaction. Fun to watch them add the mix-in/toppings, etc, but the ice cream itself was nothing special. read more

There's already been a few one star reviews regarding there being only one employee working alone on a busy Friday night. I am unaware of the full story as to why this might be and am willing to give management the benefit of the doubt. Even so, I know the difficulty of being overwhelmed with customers with no support. I am giving this 5 star review to Lesly for being able to handle a never ending line alone and still provide excellent service. I hope management is aware of how lucky they are to have a worker like Lesly, and makes sure they do more to provide necessary support in the future. read more

It's ok. I orded some icecream cupcakes online and went to pick them up the next day, unfortunately, no one was there to help me. Very quiet inside. The store was semi-clean. Tables and countertops were sticky with icecream drips. The floor was sprinkled with those multi colored sprinkles all over. I was on the search for someone to help me. I knew someone had to be there since there was a couple sitting in the corner eating icecream cones together. Maybe the counter help went to the bathroom? Lunch break? I waited about 10 minutes thinking about what noise I could make to get the attention for some help. Maybe I could whistle or bang my keys on the counter. Hey, I could just go behind the counter and help myself to some icecream. Waited another 5 min. Watching the couple eat ice cream. FINALLY...a young kid came out to help me. I just needed my cupcakes. He found my order and that was it. I didn't realize how small those cupcakes were. Delivered them to the birthday party and everyone was happy. Those cupcakes are not that great btw. Sure, they taste good, but there more fluff than icecream inside. read more

Very nice staff, but as expected subice cream. Onlything worth it is the cakes for special occasions and such. Red velvet milk shake is preeeety amazing. I'd skip it and get gelato at origins tho. read more

I came in with my boyfriend and his two kids (4 and 7). We arrived around 8:30 on a Wednesday. There was a blonde and brunette working. The workers for starters, one was making out with her boyfriend in the hallway as you walk in, and we were not greeted. The boys asked for samples and the worker was very short and had a lot of attitude because they took a minute to decide. Then once the other girl who was done making out with her boyfriend came behind the counter and whispered something snarky to her coworker while looking at us, and then laughed and continued with their attitudes, and now not being able to look in our direction. They both then greeted the next customer who walked in, and then continued to whisper to each other, and make rude comments. As far as my ice cream, they barely put my toppings I requested and the ice cream wasn't mixed, the waffle cones were stale and tasted old, and the store was dirty and sticky. I haven't been here in quite some time, and won't be visiting again with employees like this. read more

Always amazing customer service! Even on the busiest of days I'm always greeted with a smile and kind words! And of course ends with the best ice cream around! read more

I would give this Cold Stone zero stars if I could. Ordered through Doordash 2 days ago. What I ordered was a pint of the Coffee Lovers Only and a side waffle cone. What I received was a pint of melted Ben & Jerry's Coffee Toffee Crunch with some sliced almonds tossed in, no waffle cone. I paid $19.66. Could have driven to Plaid Pantry and bought a pint of Ben & Jerry's that wasn't melted for $5 and called it a night. I will never order from Cold Stone again. read more

Shit service and food waste. Asked the girl why she was throwing out the rest of my toppings and icecream, why she hadnt added it to my bowl. She said she already hooked me up on the toppings. I said so your hands are a scale, they can weigh the product? What will you do with the food i ask...says its going in the garbage. Not sure her name. Hispanic girl. Was not helping out the other girl in the lobby for the longest time. Just was having conversation with another coworker in the back. Then when she did help she was an asshole to me. Not sure why she is the ice cream nazi. No wonder this location needs a Manager. Desperately needs a manager. I wont be back. read more

Hire more workers! It's summer. Waited 45 min. They had 3 folks total and 2 were working Uber eats and door dash orders full time...it's like those customers were more important than the ones right there. read more

Came here the other day with my 7 yr old. He of course was blown away with all the option and it was his first time to Cold Stone. The service was good. There was only one girl in there and for the amount of customers it would have been beneficial to at least have 1 more if not 2 more people to help with wait time. Prices are fitting for what you get. Overall we had a good time. read more

I had an excellent experience at this location. The girl working was very patient and helpful. Even though it was busy and she was the only one working, she was attentive and friendly. The place was clean and inviting. My new favorite ice cream place to take the kids. Highly Recommended! read more

A true disappointment tonight 2/22/20. Three staff individuals on duty but they simply couldn't manage the crowd. We had to walk out after waiting 30 minutes, many others did as well. I felt so bad for a girl celebrating her birthday, no ice cream for you or your friends. Hopefully this chain can improve or else it will disappear like the rest. Oh P.S. the ice cream was not on display and the flavors being pulled "out of the back" were completely melted. read more

Where are the employees ? Only 1 person here and have been waiting 15 minutes and still waiting. I feel so sorry for the one employee here. She is doing her best. And she is working fast . read more

This had been our go to ice cream location for years. On this Veterans day I went to purchase and inquired about Veterans Day offering or Military Discount Program and I was disappointed in this Gresham ColdStone Locations employee dismissiveness. Had there been signage notifying of no Veteran Program Honored Here we would have simply purchased as usual. Please make it very clear on website/social media/ etc. that this store does not support Veteran Discount. Unfortunately after the experience we had this Vetrans Day we will no longer patron this establishment. read more

This place never disappoints! I ordered the cheesecake fantasy-cheesecake ice cream, graham cracker pie crust, blueberries, and strawberries. Always delicious! My sister got the Founders Favorite-sweet cream ice cream, pecans, brownie, fudge and caramel. She added a whipped topping-which she exclaimed was delicious as well. The girl who helped us was a doll, super friendly and nice! Maybe smelling ice cream all day makes you sweeter. She was 1 of 2 employees working at the time we came in-and unfortunately a sudden rush. We had a to wait about 10 minutes before we were helped but it was totally worth it. This wait is the only reason I didn't give them 5 stars. read more

Cold Stone Creamery - Left: Founders Favorite Right: Cheesecake Fantasy - Ice Cream & Frozen Yogurt Near Me - Gresham, Oregon

I usually give this place a BIG 5 stars, And I've come to know cold stone creamery when I lived in San Diego- so I've had many many cold stone Ice cream experiences. Yesterday, was a day... that it was not ok, and I've been observing these experiences- especially as a customer, I'm going to start off with- the line yesterday, Yesterday there was a long line- screaming children and I felt the tension, But yet there was only 2 people at the time working actually on the ice cream and those same 2 people were only doing the pick ups and deliveries, the cashier woman was only by the cashier- they NEED to add more people before people stop wanting, enjoying coming here. I saw they were definitely struggling. Also where they put the line, It's way to tight to walk in and out- they need to remove those tables and chairs before someone literally gets COVID 19, OSHA needs to be on top of this, the walkway- you can't walk across without having to be in very close contact with many other people, you have to walk by many people towards the door- in a very tight space. They should also have curb pick up if they don't have enough space inside especially for the online pick ups, I was ALSO standing in line, decided to go on my phone to place the order because the line was long- my pick up time was going to be in 14 min- thought that was a long time but I decided to do it anyways just in case, they were still not done with the order- they were though choosing pick ups over customers and little kids were beginning to scream & cry which I think their parents were getting tired and sick of it all. Need more employees. I'm actually worried about my health now. Not a joke. And I ordered 3 ice creams- the BOGO, buy one get 1- plus a everybody's pint, They did the 2 correctly but the everybody's pint/tub, did not come out CORRECTLY- it was supposed to be cookie doughn't you want some with peanut butter cups, they only gave me cookie dough and brownie- definitely didn't order that. I don't even like brownies, I wanted cookie dough and peanut butter cups. So I decided to go on this 'YELP' app and voice my concerns. read more

We all know the ice cream is really sweet, fully concocted, etc. But what's with the overt funk face high schooler, when my manager and I walk in and order 9 small cups o' goods. Gah! It's sooo hard to have your job, I know. And we tried to call ahead. Let me just tell you young lady (hands on hips) I work with people who would give their remaining limbs to be able to swallow your gooey goodnesses, let alone scoop it with your mealy tween arms. So, yeah. Take that. It was good. read more

The ice cream here is luxurious, decadent & worth the couple extra dollars compared to most other ice vcr

We usually being the kids here for a treat and have bought several cakes here. Located in the Gresham Station strip mall next to the Red Robin. The parking is located in the back of the store near the Red Robin restaurant. There is plenty of parking since the lot is joined with the parking for the other Gresham Station retailers The ambiance is causal and the staff friendly. The hours are very nice in that they open very late in the Spring/ Summer. They have some really good flavored and I love watching them mix the ice creams and toppings together. The price is moderate to expensive, but not too bad. Overall we like coming here and will continue to do so due to the location and convenient hours. read more

It's 7:10 on a Friday evening and there is ONE lady working here. I feel very bad for her. The line is 10 deep with no end in sight. This is TERRIBLE management. The wait time is awful but that's not the worst of it. It's how hard this poor lady is working with no help. The management should be ashamed! read more

Dude, worst Cold Stone Creamery, EVER. Stopped in today for a treat. I've been craving their signature blend, Coffee Lovers for weeks. Stopped in today & after standing in a long line, we finally get to our turn. SURPRISE! They are out of coffee ice cream. Okay I'll do chocolate instead. SURPRISE! They are out of chocolate ice cream. Out of whipped cream too. WTF! Who's running this joint? The dining area was a wreck. Every table was sticky gross. read more