I love me some good ice cream no matter what season it is. However, I was not too impressed with how this particular location smelled inside. Me and my man decided to get some icecream milk shakes and I wanted to try the ColdStone where I lived at. We first walked in and service was very slow. I noticed the smell in ColdStone when I first walked inside. It's It smelled like spoiled milk which made me sneer my nose up. The younger lady there was polite and friendly which was nice. I ordered a German chocolate milk shake and it wasn't made that well. It tasted like a chocolate syrupy mess. I didn't get the coconut nor pecans in it like how the signature icecream is usually made. Overall I wasn't really satisfied with this location and probably will not come back. **I forgot to take a picture of my milkshake, so please excuse the photo that is of the front of the building** read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Denver, Colorado

Complaint Against Cold Stone Creamery - 6300 E. Hampden Ave., Denver, CO I am extremely disappointed with the service I received at the Cold Stone Creamery located at 6300 E. Hampden Ave., Denver, Colorado, on July 15, 2026, at approximately 6:00 p.m. I ordered the S'mores cracker , but my order was made incorrectly--not once, but twice. Instead of informing me that the product was unavailable, the store substituted almond clusters without my knowledge or consent. As someone with food allergy concerns, I find it unacceptable that an ingredient containing tree nuts was substituted without any communication. Customers should always be informed before allergens are introduced into an order. After the second incorrect order, I called the store simply to understand what had happened and requested to speak with a manager. The employee who answered told me there was no manager available while laughing throughout the conversation. She then admitted that the store did not have the S'mores ingredients, confirming that the substitution had been made intentionally without notifying me. When I asked why no one had contacted me or asked for approval before changing the order, the employee continued laughing. She then claimed she was the manager, despite previously stating there wasn't one, and abruptly hung up on me. I called back to request her name so I could report the incident appropriately. Instead of providing her name or directing me to a supervisor, she immediately placed me on hold and refused to assist me. At no point did anyone apologize, express concern, or attempt to resolve the situation. I have photographs of the incorrect orders and a recording of the phone conversation documenting this interaction. My concern extends beyond receiving the wrong order. The decision to substitute a product containing tree nuts without informing the customer demonstrates a disregard for basic food safety and customer trust. Equally troubling was the unprofessional conduct displayed when I attempted to address the issue respectfully. I am requesting that this complaint be investigated, that management review the conduct of the employee involved, and that the store reinforce policies requiring employees to obtain customer approval before making ingredient substitutions--particularly when potential allergens are involved. No customer should have to discover an undisclosed substitution after receiving their order or be laughed at and hung up on when seeking an explanation. read more

Cold Stone Creamery - Actual order - Ice Cream & Frozen Yogurt Near Me - Denver, Colorado

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Good ice cream and service, but it's typically pretty dirty and the outdoor area could use some upkeep, there is pigeon poo on chairs. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Denver, Colorado

Everyone seems to think this is the worst possible location, it could be cleaner for sure but the staff is nice and quick and it's usually empty read more

This is for multiple, repeated, failed DoorDash deliveries, across multiple drivers, proving it's a restaurant issue. Missing rainbow waffle cone this time, after missing chocolate covered sea salt caramel last time. Every time I order from here, there's a mistake. Previously, I accepted DoorDash credits for each error, which led to 3 orders in 1-week, and all 3 orders were wrong. Tonight, DoorDash is issuing me a full refund, on my original payment method, and filing an incident report with Cold Stone, who clearly needs to fix their ongoing mistakes. read more

The ice cream was fine enough, but this may seriously have been the most filthy food establishment I've ever been to in my life. The tables and chairs looked like they hadn't been wiped off in weeks. They were covered in old sticky ice cream and Oreo pieces, and there was trash all over the floor. There were used water cups up by the register, and the tables outside were covered in ice cream and litter. I literally felt sticky when we left and couldn't wait to go home and take a shower. This place needs a visit from the health department. read more

As a fellow ice cream lover, normally cold stone is one of my favorite spots. This location has been below expectations every single time. The staff is a bunch of young girls who act like you're bothering and are annoyed to serve you. From mumbling to giving sassy responses, it is super unprofessional and makes you want to not come back. It feels like their hearts are made out of cold stone Additionally, I have gotten the ice cream with blueberries and the blueberries have been expired every time. After the third time of experiencing all this, I will only return if this is my last resort to getting ice cream. read more

I have started to become a regular finding that this location is closer than the Lakewood location for me. I was wanting to take the moment to recognize yaylee and her coworker cassy. Yaylee usually is the one to help me not only did she remember my order from the night before she was so kind and friendly and remind you I come in at 9:30 at night after my workout right before they close. The world needs more employees like these 2. I will be back and highly recommend the yummy high quality ice creams from this location. I don't usually take the time to do these but when I can't stop smiling because the end of my day ended so well I can't help but to share. read more

The ice cream was bussin the cone was soo good bro i loved it. And the service??? Well it was great. read more

Cold Stone Creamery - Peanut Butter Cup Perfection - Ice Cream & Frozen Yogurt Near Me - Denver, Colorado

I love ice cream, Haven't been to a cold stone in forever, my friend said let's go, now I know why, Cold stone motto "where's the toppings"? read more

Cold Stone Creamery - I've cream with strawberries and almonds,well it's supposed to be - Ice Cream & Frozen Yogurt Near Me - Denver, Colorado

I mean who doesn't love Cold Stone. Another great ice cream spot but not giving 5 stars since I went to go get ice cream at 9:55 (they close at 10) and they wouldn't serve me. Not great service when the wife and I are trying to get our dairy fix for the weekend. read more

Fun fact: Tears dont freeze on ice cream to make a salty snack The servers here will not ask you to leave if you just cry quietly in the back. They even keep down the stares when you begin to openly sob. Will definitely return. read more

I always had enjoyed cold stone creameries in the past. But in more recent years, I prefer other ice cream places (like Glacier for example). The prices at cold stone are a little high for one. The quality of the ice cream seems to have gone down as well over the years. Sure you have a lot of toppings and flavors but there's just something about it I can't quite figure out. I tend to order a milk shake or smoothie now a days if we go there. Those are pretty good... They also now sell Rocky Mountain Chocolate Factory sweets at this location. I was craving some fudge after eating some of my coworkers homemade fudge not long ago. So I got some walnut fudge. Not that great at all for what you pay. Its super sweet & a long ways away from homemade. The place it self is super cramped. Esp now that they sell the chocolate on top of the ice cream. The bathrooms are always trashed. Theres like 4 tables to sit at inside, and nothing outside except a couple benches. The staff..I definitely don't think they want to be there. Not the friendliest bunch. read more

I love Cold Stone, but can no longer bear to patronize this location. The kids that work there are nice enough, but the store is always disgusting and filthy. The tables outside are covered in ice cream, the door is always smeared and filthy, the inside is even worse. I can't imagine they would pass a health inspection. Today, the young lady making orders was in a bare midriff top with her belly ring showing. I prefer not to see bare skin when making my food, and I'm pretty sure that's a health violation. For these reasons, I will not be back. read more

Was a great sweet treat but very expensive. Wanted extra caramel in mine and didn't think it would be over 4 dollars and not even be able to taste it. We probably won't return but kudos to this place anyways read more

Eh it's a little pricey ..... but I paid for it so Whateves !!!! They have baller ice cream though!!! The chocolate is fire! I'm for a medium and my Daughter got a small. We got two toppings each and it Came out to be 14 bucks the location is small but it's delicious and super cute inside . The staff was very nice and the store is super clean. read more

I love this place! Great Ice cream! The workers were friendly too!

Dear, Cold Stone. You changed out your delicious cookie dough to some terrible, cheap "cookie dough" turds and ruined my life. Shame on you, Cold Stone! SHAME!!! read more

The wife and I stopped in here a while back. I guess I always enjoy going to a Cold Stone initially, but I always regret it about 30 minutes after. The ice cream is just so rich and heavy. The ice cream here was just like it is at any other Cold Stone: tasty, fun, rich, and expensive as all get up. Maybe I'll have to just start buying ice cream at the grocery store, because ice cream at ice cream parlors, whether its CSC or DQ, just seems so super expensive these days. Its not worth it to me really anymore. read more

Really? I'm #1?? *Yyyyyyyyyyyyyyyess!* (makes victory clench ;) Kind of hard to believe given the traffic this place gets. It's just going to get worse as summer goes on. This was my 1st visit to a Cold Stone Creamery, and I left very impressed. My friend and I went after a particularly grueling week and felt we deserved a treat. We walked in, around 9pm at night -- and the line was about 20 people long. It was a little startling...but I soon found out why. And not to worry, the line moved at a pretty decent clip considering. What's here? Per their website (one guess on the address), "unique ice cream creations to smoothies, cakes and shakes". Additionally there are 3 "standard" sundaes they serveThey have 21 "signature creations" on their site, they may have a few more that haven't made it up yet. I was in the need for "comfort taste" and ended up getting the Apple Pie A La Cold Stone (cinnamon, graham cracker pie crush, apple pie filling and caramel)...but I substituted their absolutely decadent "Cake Batter" flavored ice cream for the French Vanilla it standardly comes with. I gurgled with happiness letting it melt in my mouth. I bet if we brought batches of this stuff into Congress our national budget wouldn't be so jacked up because everyone would suddenly be motivated to start working with each other instead of against each other, such is the power of this quality ice cream. But I digress. ;) You can get your concoction in 3 cup sizes, or to really immerse yourself in the experience, you can get it in waffle-cup/bowl thingies. I can't really call it a cone, because it isn't. They come in plain and chocolate-dipped. I got mine plain and it was delectable. Many of their creations come with cute or clever names, like "The Pie Who Loved Me", "That's How I Roll", "Cookie Minster" and so on. For the more healthy minded, they also serve sorbet, non-fat no-sugar ice cream (I wonder how good that is here?), and smoothies -- some of those smoothies look eye-poppingly yummy. You can also have "boosts" mixed in with those as well, for energy, antioxidant, protein and/or anti-stress. The worst thing about this place is the parking. It's in an upscale little strip mall, next to King Soopers, on the entry/exit route from the Continental theaters, and next to a luxury apartments location with inadequate parking. Therefore you have to battle for spots with other patrons, and occasionally deal with the inconsiderate moron who parks where the flow of traffic sluggishly goes back and forth, in and out. ("Sure thing, pal, I'll be *happy* to tow your vehicle. I don't really care if it is that imported Jaguar. Idjit.") That small inconvenience aside, it's a great place to grab you and/or a friend a special treat. Worst case, you park in the King Soopers lot and trudge over a little under a block. It's well worth the luxury taste of heaven. :) read more

Prices are high unless you have a coupon, but the "coffee lovers only" with coffee ice cream, caramel, roasted almonds and Heath Bar is extraordinary. read more

Good. Not really better than any other chain ice cream shop. Chocolate Peanut butter special is too much peanut butter and not enough chocolate. A little pricey too at $11 for two smalls. Not sure I understand all the fuss. read more

This Cold Stone has a decent selection of flavours but very little seating. The tables inside are awkward and cramped, and there are two outside which aren't always ideal, given Denver's sporadic weather changes. read more

Cold Stone Creamery - Medium cherry vanilla and Small coffee - Ice Cream & Frozen Yogurt Near Me - Denver, Colorado

Went to get ice cream at 9:30pm and the employees turned off the "open" sign and the door was locked even though they had hours posted until 10pm. Pretty disappointed read more

Spammy The Review Piggie has eaten frozen Yogurt the whole summer and REALLY wanted some REAL ice cream. We were in the neighborhood and decided to get some Cold Stone. We got a small cup with the cone in it. We had chocolate ice cream and 3 toppings. It was $8.50! Spammy asked the clerk if one of the topping was 'gold'? We loved the dessert, but the price is crazy! read more

Cold Stone Creamery - Spammy at Cold Stone - Ice Cream & Frozen Yogurt Near Me - Denver, Colorado

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The ice cream was so good. I've never had Ice cream so creamy when it's not melting and the flavor. The exact words my friend used was orgasmic. Never heard him use that word for food so you know it was good. read more

I lost my backpack which had my money in it. So we had already put in our order before I noticed so we had to cancel it. I waited 6 min for my freiend because she said she will go get it. then one of the workers came out and gave me the order and said that it's on the house. I'm a minor and he knew that we could only pay with cash so big thank you to southlands Aroura CO Cold Stone :) read more

Came in tonight with my fiancé for a late night snack and didn't have a great experience at all. The line was really slow and didn't feel like any of the three employees had a sense of urgency to take our order once we got to the front of the line. I decided to order the hot cookie and the employee said it would take 5 minutes or so. While I didn't want to wait any longer, I said that's fine. 15 minutes later I stood up to see where my ice cream was and I could lip read the employees mouth that she forgot about my order. She did seem like she was sorry but then handed me a stack of 2 for $7 coupons. Sorry but I don't feel like I should have to spend more money with you when the first order wasn't correct. Also, they have Hillary Clinton on their wet floor sign saying "I'm moist too". Stay classy Cold Stone. read more

I enjoy coldstone, I just don't enjoy their prices and the flavor can be kind of lacking. But I've also been spoiled with amazing homemade ice cream from Little Man, Sweet Action, Bonnie Brae, etc, so Coldstone just can't compete. But if you are craving ice cream and don't want to drive out of your way, Coldstone will do the trick. read more

I love all the sugary, terrible toppings they offer. I always make my own and I'm happy the sorbets change a bit. Sometimes after a big dinner, I like some sorbet as opposed to ice cream. The chocolate is amazing though, especially with some sherbet. This location is kind of small and it's not the greatest spot to enjoy your ice cream... Service is always fast and give you what you ask for. read more

Ice cream texture is rubbery so I'm not a fan of Cold Stone in general. Went to this one because my kids wanted to go. Bought a cake pop, took it home and it was MOLDY on the inside. Called the store and the employee who answered admitted the cake pops were just something they decided to make there, and offered me a coupon if they happened to be at the store the next time I came in. So, no food safety training apparently and lousy customer service. Complained to their corporate office as well and nobody got back to me. read more

Amazing. There was a new employee and I believe either a manager or someone who has worked there awhile but ahhhhhhh I haven't gone to cold stone in a hot minute because we just moved to this area but now I've found my favorite ice cream place. Thank you sooooo much. read more

Our ice cream was completely melted before paying for it ... cashier did not care at all

Ok, I am probably going to get crucified for dogging cold stone, but..... I felt the ice cream was not real ice cream. It was waxy. Yes wax-e. taste yourself some Blue Bell and taste how the milky ice cream melts away in your mouth in a cold refreshing way as it passes over your tastebuds into your belly. Cold stone ice cream, in comparison, is not refreshing. it is like a greasy wax that just coats the inside of your mouth with a layer of...well greasy wax. In my opinion, being a chain, and needing to pump out mass amounts of consistent frozen substance, they have resorted to using something that resembles ice cream but is not close to human food. basically it is processed, god knows what, frozen, then sold to you at an ungodly high price. a real shame for those of us who appreciate a high quality product at a reasonable price, this is the exact opposite. read more

I had the best service and received an amazing ice cream cake for my husband! The store owner and cashier were super kind and definitely made my Monday! read more

Just like any other Cold Stone, but this one has a ROCKY MOUNTAIN CHOCOLATE FACTORY combined with it. After trying the apples once at a party, I have gotten in a naughty little habit of stopping here on Sunday nights and picking up an "Avalanche" apple to eat for breakfast the next two days. read more

I ordered a strawberry blonde and the girl gave me just strawberry ice cream and when I asked her for the toppings it came with she just looked at me like I was dumb.. read more

We tried the cake batter ice cream for the first time, the Strawberry version is incredible. We were helped promptly and given samples of all the flavors we wanted to try. The person who helped us was really nice and held a conversation to make the process go by smoothly. We only ordered a small cup but it was good enough for us to share after Wahoo's :) Definitely would go back to this place for the ice cream and the service. read more

Great ice cream and customer service good!! I would recommend this place. The ice cream is creamy and smooth.

If you order online -- according to the employees at the counter -- their policy is not to serve, or even acknowledge you, until the dining room is empty. And then be completely apologetic and refer you to corporate. Never again. read more