Fresh Market Community Kitchen as seen on TikTok provides all the grocery items, different product,…read moreand unique selection of foods. I wanted to try this place because of the welcoming middle aged woman that showcases the market. Her inviting persona and knowledge of product viewed made me think that a place that does not just see you as a number, is worth visiting. I was hopeful in this approach that once walking in the market this would be my experience.
Today after walking in around 10:45am, I was not greeted or even acknowledged. Usually if this happens I walk right out of the business. But I stayed because I wanted to give this place a chance. The first employee I saw looked at me, didn't say anything and continued to walk down the produce area where I was headed. If he had been in deep thought, fine so be it, but a simple "welcome in" or "hello" would have been fine. At this time there was no other customer in the area I was at in the store after walking in. I continued to the back where the deli, and restaurant area was and was not even acknowledged by the gentleman behind the counter working there, although I did hear him acknowledged a middle aged couple several minutes beforehand. Still searching through the market, I intentionally went down an isle where a worker was and decided, to look.for something in a puzzled way of frustration. But, also, nothing. I stated, okay, this cannot be this bad. Sure enough I was not acknowledged and the employee started to walk away. I gave one additional attempt to ask someone for help, but decided not to after experiencing what I did with the other employees. I'm not sure if it is a cultural thing or what, but it was as if I were invisible. Finally I completed my shopping, and waited about a minute to checkout. Another employee working the front after talking with another employee never acknowledged me either. I finally asked was this register open? The employee turned and walked over not saying much and stated yes. Now, long story short, I'm not upset, but more disappointed in the level of acknowledgment and customer service. Could I have pushed more, yes, but I should not have to. Acknowledge your customers, ask them are they finding things okay, or can I help you find something? Passing 3 different employees and nothing is not my ideal place to shop. I want small businesses to succeed not only with likes and views online, but with the very real people that enter your business.
Please do better and fix your customer service because regardless of who you are, no one wants to be treated this way.
