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    Cold Stone Creamery

    2.9 (34 reviews)
    Closed 11:00 am - 10:00 pm

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    My transaction.
    Sam C.

    If you are looking to celebrate with ice cream I would not recommend coming to this cold stone. The attitude & treatment that my family and I received was uncalled for. The woman with Blonde hair in a pony tail & clear framed glasses was so unprofessional and completely annoyed working there. Besides scolding every customer about where the line was. We received commentary from her such as, "Like how much ice cream are you gonna like order... are you like done yet?" She peered over to her coworker with comments like ,"you think they got enough ice cream? Like Jesus christ, Like just look at them. " Apparently you aren't allowed to go to cold stone as a family and each person order an ice cream. Imagine receiving that treatment with your children. Your child nervous to order and she demands a repeat 4x just to add sprinkles. That's how she treated my son. I mean the audacity to think that people can't hear you making rude statements and so angry that you had to make ice cream and cash them out. This one employee absolutely ruined any good experience I have ever had at Cold Stone. I'm lactose intolerant (and order the silk ice cream) and was happy that I could join my family in getting ice cream. But failure to clean the countertop where you add in toppings has got me feeling awful & sick. I cannot stress how scary that would be for someone who would have anaphylactic reactions to certain toppings. What a waist of money. I paid to get treated awful & to be sick.

    Inside nice and neat
    Clinton B.

    The banana cream pudding was my favorite! This place and location is so amazing! I love the outside seating area with the shade of the pine trees! So beautiful and relaxing and the service is amazing and very friendly!

    Rip off.

    Coldstone's ice cream is unreasonably overpriced. With knowing this fact I still decided to go for a special treat tonight. Well, I should've taken my money anywhere else. I paid $8!!!! Tonight for this much ice cream. I haven't even taken a bite. Do you see how little there is? This is absolutely unacceptable. Not only is it overpriced but it's also nowhere near full. This chain will be going out of business unless they start treating their customers correctly and maybe realize that they're selling ice cream. Not gods milk. Maybe it's just the castle rock location... I don't know but I do know I will not be spending money here again.

    no fixings in it
    Melissa G.

    so i'm giving 2 to be generous, i got there and the online service was being wonky so they said they had to make my order , no biggie. it took a bit and i know they were busy , got my order came home. my husband ordered a cookie don't you want some and i ordered the strawberry one with whipped cream and graham crackers in it . strawberry blonde i believe got home and my husbands has literally 0 fixings in it and mine just has the strawberry ice cream and whipped cream . i could go back to make it right , but we're across town, i get you get busy, but next time please double check

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    5 years ago

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    5 years ago

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    3 years ago

    I went into the store and asked for a sliced banana on top of my ice cream and Matthew Hedges spent 12 minutes trying to open the banana.

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    8 years ago

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    9 years ago

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    13 years ago

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    7 years ago

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    12 years ago

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    12 years ago

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    11 years ago

    First time I have actually craved ice cream in years. Decided to try cold stone and was not disappointed. Friendly staff and great service

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    11 years ago

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    14 years ago

    Cake Batter and/or Sweet Cream equals to or greater than magic.

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    13 years ago

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    Ask the Community - Cold Stone Creamery

    Review Highlights - Cold Stone Creamery

    It is ALL about the Cake batter, baby!!

    Mentioned in 2 reviews

    Read more highlights

    Cold Stone Creamery - icecream - Updated May 2026

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