Don't bother ordering a cake. I ordered a custom cake for my sons birthday. Went to pick it up and was told they wouldn't have a cake decorator until 5pm (it was 2pm). I only wanted happy birthday on it so I told the employee I would just take the cake as is. She proceeded to get a premade one from the freezer. So I could have saved the trouble and just walked in and grabbed one quicker than the whole issue of waiting while they tried to track down my non existent cake in the back. Also, when ordering online it says every order is made fresh so no cancellations or refunds. No, it is not made fresh. Not the young girl workings fault but management should do better. I have no idea if I was charged for this supposed custom cake when in reality I got a premade one from the freezer. It's the flavor my son wanted so hopefully it's good read more

Cold Stone Creamery - Order confirmation saying all orders are "made fresh" - Ice Cream & Frozen Yogurt Near Me - Castle Rock, Colorado

Very rude staff and overall bad service. I felt unwelcome the entire time, and the attitude was terrible. Definitely not the experience you'd expect from Cold Stone Creamery. Won't be coming back. read more

Word to the wise, if you are in the least little hurry go somewhere else. We've patronized this chain all across the US and have never had such lousy service. Friday night and five teenagers who were clearly more interested in goofing off than doing their job. I have NEVER had a bad experience at a Cold Stone until tonight. The ice cream is the same as at every other Cold Stone. And it's good. But is it worth a 15 minute wait because the crew can't stop goofing off long enough to take anyone's order? This particular location was not super clean which is unsurprising considering the crew we saw "at work". We probably won't be back when in the area. And asking for a tip on the bill is ludicrous when the service was so shoddy. read more

If you are looking to celebrate with ice cream I would not recommend coming to this cold stone. The attitude & treatment that my family and I received was uncalled for. The woman with Blonde hair in a pony tail & clear framed glasses was so unprofessional and completely annoyed working there. Besides scolding every customer about where the line was. We received commentary from her such as, "Like how much ice cream are you gonna like order... are you like done yet?" She peered over to her coworker with comments like ,"you think they got enough ice cream? Like Jesus christ, Like just look at them. " Apparently you aren't allowed to go to cold stone as a family and each person order an ice cream. Imagine receiving that treatment with your children. Your child nervous to order and she demands a repeat 4x just to add sprinkles. That's how she treated my son. I mean the audacity to think that people can't hear you making rude statements and so angry that you had to make ice cream and cash them out. This one employee absolutely ruined any good experience I have ever had at Cold Stone. I'm lactose intolerant (and order the silk ice cream) and was happy that I could join my family in getting ice cream. But failure to clean the countertop where you add in toppings has got me feeling awful & sick. I cannot stress how scary that would be for someone who would have anaphylactic reactions to certain toppings. What a waist of money. I paid to get treated awful & to be sick. read more

Cold Stone Creamery - My transaction. - Ice Cream & Frozen Yogurt Near Me - Castle Rock, Colorado

The banana cream pudding was my favorite! This place and location is so amazing! I love the outside seating area with the shade of the pine trees! So beautiful and relaxing and the service is amazing and very friendly! read more

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Memorial Day Weekend 2020 Saturday 1:00pm Went in looking for an ice cream cake for my son's birthday. There were two, only two cakes in the freezer. I guess there must have been a lot of celebrations that needed ice cream cakes this weekend. $30 for a cake that served 8 people. read more

Coldstone's ice cream is unreasonably overpriced. With knowing this fact I still decided to go for a special treat tonight. Well, I should've taken my money anywhere else. I paid $8!!!! Tonight for this much ice cream. I haven't even taken a bite. Do you see how little there is? This is absolutely unacceptable. Not only is it overpriced but it's also nowhere near full. This chain will be going out of business unless they start treating their customers correctly and maybe realize that they're selling ice cream. Not gods milk. Maybe it's just the castle rock location... I don't know but I do know I will not be spending money here again. read more

Cold Stone Creamery - Rip off. - Ice Cream & Frozen Yogurt Near Me - Castle Rock, Colorado

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I'm super annoyed. I used the app for delivery the first time today. I ordered 2 love it's and they delivered 2 like it's. I tried to call the store only to get an outgoing message. This was a complete ripoff and then no way to contact anyone! Shame on you ! read more

I think Coldstones in general are starting to become desperate for employees. I've been to this location a few times, and of course I loooove Coldstone ice cream, but the few times I've been to this one, it's been understaffed with a slow line. They were also out of many flavors and toppings which was super disappointing. The cakes I find are also pretty overpriced, which isn't a location specific issue (and didn't influence my rating), but definitely worth mentioning. read more

so i'm giving 2 to be generous, i got there and the online service was being wonky so they said they had to make my order , no biggie. it took a bit and i know they were busy , got my order came home. my husband ordered a cookie don't you want some and i ordered the strawberry one with whipped cream and graham crackers in it . strawberry blonde i believe got home and my husbands has literally 0 fixings in it and mine just has the strawberry ice cream and whipped cream . i could go back to make it right , but we're across town, i get you get busy, but next time please double check read more

Cold Stone Creamery - no fixings in it - Ice Cream & Frozen Yogurt Near Me - Castle Rock, Colorado

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The place is nice, when I came into the establishment there was no immediate obstacles in the way, the ice cream I got was the mint mint chocolate chip in a milkshake, they did have the music turned up a little too loud. The price was a bit steep for me, the boy making my ice cream looked like an professional ice cream maker we had a little chat as the only people there he said that the other employees are also nice people, ordered a premade cake to go they put my name on it tasted amazing. read more

So happy to Cold Stone Creamery in town! We dropped in to pick up some delicious made-to-order concoctions the other day and found the gal behind the counter to be so accommodating. We've been there so often that we didn't need to sample anything. Just took our time, changed our minds, and eventually ordered cups of ice cream that literally melted in our mouths! I imagine everyone reading this has been to Cold Stone already. Here's just a reminder that their customer service, their ice cream, and their concern for others (as evidenced by masking up, socially distancing, and patience) all serve to make this a business that we love to patronize! read more

Wasn't a customer here before and never will be now. I showed up right before closing to pick up an order with Uber eats and I watched 2 people that were working there run to the back and avoid me and another driver who showed up after me. Super unprofessional I'm filing a formal complaint with the manager. Avoid this location, incompetent kids operate the place. read more

Have a lot of experience here since our son worked behind the counter years ago. Decided to stop in recently on a Friday evening and a little disappointed. We were not greeted when entering. There was one other couple in the store and four employees behind the counter, but no one even acknowledged we were there for literally 5-10 minutes. I believe at least one employee was new and a couple were periodically looking at what appeared to be online orders, but trying very hard not to make any eye contact with us at all. Both appeared very unhappy to be there. The new employee didn't appear to understand how to mix in topping and they mostly remained on the outside of the ice cream. Tables were filthy. No one really seemed to be in charge. Ice cream was otherwise the same as always...rather expensive, but tasty. read more

Walked in, the music was so loud we had to shout to get our order in. Asked 4 employees politely if they could turn it down, said they could but then said they didn't know how. Basically ignored us. Horrible service read more

Normally delicious, but tonight half my fave mix-in went down their trash drain instead of in my bowl. After waiting for her to refill literally every spoon container and refilling said topping while ice cream was already out, leaving mushy ice cream. read more

I went into the store and asked for a sliced banana on top of my ice cream and Matthew Hedges spent 12 minutes trying to open the banana.

This place has some decent ice cream but the reason it's so great is Eli sang when I tipped him so kudos to you sir. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Castle Rock, Colorado

Went to ColdStones Creamery in Castle Rock tonight, we were inside the store for 5min waiting in line. When it was our turn to order the young man behind the counter asked us if we had a mask. I told him I was unable to wear and mask. He told us we would have to leave, I politely informed him that he and I were protected and not required to in force the mask policy. He said "we are playing it safe and not serving you" So we left and drove down the street to Smart Cow who welcomed us in and gladly served us. So I encourage all of you to blacklist ColdStones for there lack of courage and education of there employees and their disregard for Federal ADA laws that protect people with disabilities read more

Well what can I say. I ordered a milk shake and it was horrible. It was as thick as water. Not to mention the poor service we received. One of the three actually worked. One girl was to busy talking to her boyfriend to help customers. The guy was just lost. I felt bad for the girl that actually had work ethic. Unfortunately the girl that was infatuated with her boyfriend decided to finally do something and make my milkshake. I wish she would have stayed with her BF. Avoid the Castle Rock location. read more

Friendly, local-family owned and THE stop for ice cream in Castle Rock. A tasty spot for rich, delicious ice cream, unique flavors and friendly service. They're happy to customize your creations (so fire up your imagination) but they also offer plenty of pre-designed combos to choose from. Either way, you're bound to get something delicious. This chain is a popular stop in a lot of big cities, but here in Castle Rock it's my go to for a high calorie treat. read more

I went today at about 3 and the guy working behind the counter (the owner, I believe) was extremely friendly and helpful! I wish I had gotten his name to give him credit here. All I wanted were a couple of Gotta Have It ice creams in cups. It is ALL about the Cake batter, baby!! Tastes just like frozen vanilla cake batter....Super yum! The sweet cream is pretty good, not too sweet. The dark chocolate yogurt has a slightly unpleasant tanginess...my own fault because I was encouraged to try a sample and declined. read more

The best of the best! The owners are great. Most of the crew will always pick up a conversation. Super friendly, fast and efficient staff. This Coldstone has the best prices out of any Coldstone I've been to. If you don't know what would be good, the staff always has some great suggestions. read more

Great ice cream joint! The owners Dennis and Candi are great local people. The ice cream is fantastic and made fresh in the store! They also support local schools with spirit days and local events. Check em out, you will not be disappointed! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Castle Rock, Colorado

As a food courier this location is usually pretty quick but they occasionally have a real problem getting things done. And they ALWAYS forget to put spoons in the bag. Really?! Like people are going to eat ice cream with their fingers? Definitely not my favorite place in the area to stop in for an order. read more

My husband felt like ice cream, I wasn't in the mood for ice cream, maybe it's because I had just went swimsuit shopping. He was in and out quickly, no line, this is his favorite spot in Castle Rock, he says it second to Haagen Daaz. I would give it 5 stars, but Bonnie Brae is still my favorite. read more

Went there at 8:00 pm no line or people . Tell me to order over the phone then they tell me a 50 min wait when they are not making any treats at that time . Unacceptable read more

I used to like this ice cream shop. but they got busier and busier and stopped being nice on the phone. so i was directed to order online.... the website SUCKS. i didn't place my order and it wasn't easy any of the three times i tried. it's going to be a while before i think about ordering from here again. read more

Yummmmmmm I love Cold Stone. I'm usually sold on any of their flavors. They make amazing ice cream sandwiches any way u want. Taste testing is a must. But I warn you they are all amazing. Lots of add in choices too. The staff have always been really friendly and prompt. Thumbs up! read more

First time I have actually craved ice cream in years. Decided to try cold stone and was not disappointed. Friendly staff and great service

We had our daughter's birthday party here in January 2015. The owner- Dennis, his daughter, and their employee went out of their way to make it a fun experience. The place is extremely clean on top of it. They are all very nice people. For the person below that griped about the store hours, did you bother to ask them about it? They have winter hours too. I find nothing wrong with them and I'm glad to see a Cold Stone here rather than having to drive to Park Meadows to get it. This place gets 5 stars from me. read more

Cake Batter and/or Sweet Cream equals to or greater than magic.

They were great. I wanted a special treat for our T ball team and called the day of our party to see if the ice cream cupcakes were peanut allergy friendly. She said they should be but she couldn't say for sure since they weren't made at their store. So she whipped up a batch for me with only a couple hours notice and the kids thought they were the best. It worked out so well so I wanted to make sure to acknowledge that. Thank you. read more

This place is under new management and has gone down in customer service. The guy that runs the place is a real jerk. Every time we come in he pretends to give you a deal and ends up charging you more somewhere else to make up for it. He also can't take two simple orders at once, he says something along the lines of " I'll gladly get that for you if I could remember it. " I'm not really upset that he couldn't remember, more of the way he said it. He's the owner, he should have some kind of customer service skills. It's just unacceptable the way he treats his customers and we will never go back. Luckily Castle Rock has plenty if other ice cream/frozen yogurt places to go to. read more