Madden Z. Was Awesome!!! she helped me out with flavors and I asked her what was best with pecans. She gave me a couple of flavors to choose and the combinations were perfect. She was very polite and very sweet. Please if you ever add Nutella or hazelnut chocolate your menu I would be there maybe every other day it goes great with everything. read more

TRASHHHHH!!! The waffle cone tasted like cleaning products. We got the oreo overload not sure why she didnt just use the oreo flavor instead of vanilla then added the toppings. Also, I found something on my ice cream not sure what it is but at first I thought it was ice but i picked it with my fingers and it very hard. We threw both of it out. WASTE OF MONEYYY!! DO NOT GO HERE. read more

Cold Stone Creamery - YUCKKK , what is it - Ice Cream & Frozen Yogurt Near Me - Brick, New Jersey

Madden was amazing, the updates to the place are great. The additional seating is a plus. read more

Cold Stone Creamery - Coffee Lover's - Ice Cream & Frozen Yogurt Near Me - Brick, New Jersey

I'll start with the good . A large Chocolate Caramel milkshake with whip cream to enjoy on this chilly night and a Very big Cookie sandwich with cookie crumble on top with a vanilla sweet crème flavor . Super good . Worth the $14in change honestly you decide that . However didn't like the fact that the two younger girls failed to greet us. I had to try and get the attention and walk up and start trying to speak . pretty much no connection . read more

Saw this on TikTok and had to try it. For $8 it was a good deal and it was really good id definitely come back before Halloween is over and try it again read more

Cold Stone Creamery - Halloween Boo Batter Ice Cream Taco - Ice Cream & Frozen Yogurt Near Me - Brick, New Jersey

Madden was the best! Always our favorite place to stop for ice cream!!!! so many flavors to choose from

I love this place. It's a family favorite. The place is clean and bright and modern. Madden is always so pleasant and helps my young daughter with making decisions on what she wants. And the ice cream is in a category by itself. So Yummy!! read more

Madden was very pleasant and helpful the store looks great since the update cold stone is our favorite

Madden Kaley outstanding service! Always helpful with a smile! I never wait long they are quick! This is my go to ice cream shop! read more

Cold Stone Creamery - Yummy Peanut Butter Cup Perfection - Ice Cream & Frozen Yogurt Near Me - Brick, New Jersey

madden is amazing! Love this place i bring my daughter her all the time it's her favorite

Excellent customer service from Madden! Thank you for a great experience! Madden was kind and informative!

Madden has been extremely helpful every time she has waited on me. I hardly recommend her. She is a pleasure.

Madeleine at the Brick store is very friendly and provided great service even with the line out the door

We had a great experience at Cold Stone! The ice cream was delicious and Chelsea D. was super helpful with making recommendations.

Nice little Cold Stone in Brick. Chelsea was a nice and fun host. Will visit again of course, for the ice cream.

I ordered online and came to pick up my order at 7:10 pm after receiving confirmation it was ready at 7:05 pm. When I got here they said they gave it to a driver. I had to explain and show them on my phone I was coming to pick it up. They took everyone order in the store before they gave me my order. Now I've been here 45 minutes before the blonde young girl with glasses made my order. The other girl with dark hair had glasses also and she said they will get to it asap but the line is empty now. UNACCEPTABLE. I ordered online for convenience. The girl said the Manager was busy but when I got loud then they started to make my order talking about they don't have NOTHING to do with it once a driver pick it up. I spent over $33 and the manager said "Well we don't make another order for free!" Her ignorant behind should be DEMOTED for giving my order to the wrong person. How am I paying for their mistake? UNACCEPTABLE you have NO CUSTOMER SERVICE SKILLS and you're suppose to set an example for your staff. After almost 1 hour of intense conversation she knew I was right and I got my order and left. read more

Cold Stone Creamery - Cold Stone waited until everyone was taken care of before they gave me my order. - Ice Cream & Frozen Yogurt Near Me - Brick, New Jersey

Julia was a pleasure and the ice cream is delicious I got Banana and French vanilla with crushed almonds.

great ice cream and friendly staff especially Madden. definitely recommend it to ice cream lovers

pretty good ice cream, nice girl who talked about our high school with us, smells really good in here

I've never built my own ice cream before so I knew I had to. I went pretty crazy with toppings. I got a chocolate base with cookie dough, Oreo, Reese's peanut butter cup, and hot fudge. I got it in a love it size. The love it size is a medium cup and was the perfect amount. This was one of the best ice creams I've ever had! It was incredible! The cookie dough was in huge chunks and stood out most from everything! The Reese's were hard and I got hints of peanut butter from every bite! The crunch of that Oreo was amazing and the hot fudge was mixed in towards the bottom. The chocolate ice cream was soft and rich for being hard ice cream! I had a great experience at cold Stone building my own ice cream and I can't wait to make more crazy creations! read more

Cold Stone Creamery - Build your own ice cream with chocolate base, cookie dough, Oreo, Reese's peanut butter cup, and hot fudge! - Ice Cream & Frozen Yogurt Near Me - Brick, New Jersey

Ice cream was melted, barely any add ins and the cup was half full when I asked if this was how it was supposed to be received a rude response will never go back again! read more

A small shake and a medium cup was almost $19....music so loud we couldn't hear the kid behind the counter, ice cream melting in the case, others freezer burned....no thank you, never again read more

So it's my birthday today and all I wanted was a cold stone cake that said Happy Birthday to Me. This is what I got and for $42 no less. You would think that at these prices the staff would be better trained at writing on a cake. I suggest one definitely inspect the cake before walking out the door. Just a word to ownership...step it up and teach staff to spell Happy Birthday. read more

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The store was extremely hot, so hot the products were melting. Very small selection of flavors and two medium cups cost over $17. Not to mention the cookie dough was super gritty and gross tasting. Save your money and go to Sundae's. At least they're consistently good. read more

I love cold stone! I haven't been to cold stone in a couple of years and was so excited to Have some good ole fashion cookie dough ice cream! I ordered dough for it which comes with cookie dough ice cream, chocolate chips, cookie dough pieces and sugar crystals. It was absolutely Devine!! There were only 2 girls working with a line of 10 plus people but they were rocking n rolling! Will definitely recommend. read more

Cold Stone Creamery - Menu - Ice Cream & Frozen Yogurt Near Me - Brick, New Jersey

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As so many people have written this place is consistent. Consistent In not being properly stocked . 3 times yes 3 different occasions they didn't have all the items for German chocolate cake. Idk who is in charge there but it's a free for all on mismanagement read more

We had a large order delivered on Wednesday with Door Dash. Not only was the order missing items, the ice cream was all liquid. I know we are having a heat wave but come on. They put it in a bag, not a box. It was truly a mess. Our order was $85.00 We called to tell her about the missing ice cream and that it was a liquid mess. She said they were out of Chocolate Ice cream and to take up the mess with door dash, not their problem. TERRIBLE CUSTOMER SERVICE! I didn't think of photos!!! read more

Would love to give a zero review, the owner doesn't know how to properly pay people. To people who order cakes, chances are your cakes might be messed up, and your money might be stolen from the little girls they rehire that were fired before because they stole your cake money. There's this trick some of the girls that were fired do by ringing up your cake, deleting the thing on the system, and then pocket your money themselves. They rehire people who are willing to steal from the registers, and fire people for no reason before their shifts. The owner literally refuses to pay for what is needed in the store, doesn't care if the ice cream is like soup, and even paid people later than supposed to be. He's even said that if people don't clock in to the new app they use, they won't get paid. Don't work here and please please please don't go here! Yellow Brick road has much better ice cream that isn't soup! Speaking from someone who worked here and had to threaten to sue to be able to get paid. Also, they shouldn't accuse people for doing something they didn't do but then get mad if something they made a mess with gets brought up and they get called out for it. read more

The ice cream was mostly melted and tasted weird. I know that may not be the workers fault but this location needs some pointers. They either don't train their people right of the freezer for the ice cream is off or it could be both but hey if you like half melted ice cream go here. read more

So many choices, even a reduced fat choice with lots of mix ins. The girls are always pleasant and it's always very clean. Their cakes are a little expensive but so worth it, and the cupcakes are also amazing. Delicious from start to finish. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Brick, New Jersey

the workers here, one with piercings in her nose and another that looked similar, both teenagers, were incredibly rude and seemed judgmental at the toppings i put into my ice cream, over all bad service and they were super disrespectful, would of rather made ice cream at home then waste so much money for awful service. please save your time and money. they were also on there phones and seemed more distracted by what was on there than helping customers with their orders. read more

Sign and hours posted on line say they are open till 10pm. Not true. Store closed at 9:15!with some major attitude from the employees

I love cold stone! And I love this location especially because any time I go it's never too busy so I'm able to quickly get my order. Not sure if it's just luck that it's never busy when I go but either way still great ice cream! I'm surprised this place has bad reviews because I've never had a problem and it's great customer service. read more

Horrible place stay away. I Baugh a cake melted down. And couldn't get my refund, they don't care.

Really surprised to see how few and how poor the reviews are if this cold stone. I've been coming here since I was a child and have never had one bad experience here. My grandfather owned a famous ice cream shop on rt 9 in freehold so I grew up around ice cream and have always sought the best ice cream whenever I'm out and about. I've had award winning ice cream here, best in x county there and but to me nothing beats the creaminess and richness of the ice cream that cold stone serves. It's still the gold standard for me after all these years. All locations are great and this one is no exception read more

When i got my ice cream i was so excited to dig in but i was super disappointed when there were ice chunks in my ice cream. maybe it was from the stone or maybe a freezer issue. not impressed at all read more

I recently had a Gender Reveal for my pregnancy. We have gotten Coldstone cakes from Brick many times in the past, so we thought an ice cream cake would be perfect to find out the gender of our baby. I reached out 3 weeks in advance to make sure that this is something they would do for me. After calling 3 times and requesting to speak to a manager, since the girls that picked up the phone didn't know the answer to my question, I was put on the phone with the owner. I explained what I would be looking for, and she said she would be able to make our cake. She told me the date to place the order and even gave me her cell phone number to place the order, which I forwarded to my friend who would be ordering the cake. My friend reached out on a Saturday, as requested, and then continued to call and follow up each day until Wednesday. The owner only wrote "ok" as her response each time, even if my friend was asking a clarifying question. We were all set to pick up our cake in Brick on Friday, as far as I knew... Before going to get the cake, I called the store to ensure my cake was ready. The girl on the phone said she would check, but then a voice in the background yelled, "All of today's cakes are ready for pick-up." She did not go to look for my specific cake, but I got in my car and drove 40 minutes to get my cake anyways. We went to pick up the cake only to find out that it wasn't there. They asked me to describe the cake, which I did, and I also said I spoke directly to the owner. The people in the store reached out to the owner, and she said, "I forgot to make the cake." No one apologized for the cake not being ready when it was supposed to be. Instead, they said the cake would be ready on Saturday, the day of my reveal, and made us pay for it before leaving. I was nervous that the cake wouldn't be ready on time, so I decided to call the owner directly to get the exact pick up time for Saturday. I left her a voicemail, and she called back within a few minutes. I started the conversation out by stating, "I am the mother-to-be, and I do not want to discuss the cake at all. I only want to know what time to pick up my cake." The next words out of her mouth were, "Okay so it's a yellow cake with pink ice cream." I cut her off stating again that I am the mom to be, and asking why she would tell me that information that I did not want to know? I informed her again that she had spoken to my friend, and I only wanted to know the time pick-up time. I told her she ruined this entire experience for me and, instead of apologizing, she laughed!! She said, "haha haha okay okay... so how am I decorating the cake again?" My friend had sent her detailed texts with pictures, and she had NO clue how to decorate my cake at all!! Not only did the owner of the store ruin my surprise, but she also put so much food dye in the cake that it was completely inedible. The entire cake had to be thrown out and there was no dessert for my family. This was by far the worst experience I have ever had with ordering a dessert, especially one that was meant to be such a special surprise. Do not order from here, unless you want your special day to be ruined as well!!!!! read more

Careful ordering online from here! They will close the store early and then not give you your money back for the ice cream that you never got. read more

if i could rate this zero stars, i would. i went in at 8 pm and asked for a waffle cone with my ice cream and they said they didn't have anymore because they were "closing in a couple minutes" the girl stated. they still had a full hour of service left considering the store closed at 9 . the young lady that helped me then developed an attitude and to add to that, she was wearing headphones while taking orders. the music in the store was blasting. the store was filthy, especially with covid-19 going on they need to be 10x more careful. absolutely disgusting. i will NOT be returning nor do i reccomend. read more

I love Cold Stone but this location is consistently out of ingredients (mix-ins). There needs to be better inventory control to ensure that basic ingredients on the everyday menu are in stock... it's extremely frustrating when ingredients are out of stock for days. read more