Ice cream was great, service is great and it was wonderful to just sit and relax with my son read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Allen, Texas

No greeting, no order taken, and we were ignored for nearly ten minutes despite being the only customers in line. Instead of acknowledging the delay, staff offered excuses and contradictory explanations. When someone finally asked for our order, we asked about a specific smoothie. After being told "We have what you see", we immediately ordered. Of the two employees working, only one knew how to make smoothies. While we waited, multiple customers who arrived after us were helped first. In total, it took about 25 minutes for one smoothie. When we politely shared that we were unhappy with the service, the employee responded by telling us we "took five minutes to decide what we wanted," which is simply not true, stating they were short staffed, and snatching the smoothie back before we could pay and repeating the same inaccurate claims. At that point, we decided we didn't want it anymore and left. I went back in to ask for a manager's name and number and was handed the phone to speak with the owners. They informed me the store was not short-staffed, which contradicted what we had been told. The resolution offered was a free smoothie, but there was no acknowledgment or apology for the poor service. While the owners did listen, which I appreciate, the overall experience left us feeling disrespected. As two women of color, we did not feel valued as customers. What should have been a simple smoothie order turned into an unnecessarily negative experience. read more

Kudos to the manager here. When I visited on Saturday evening, she wasn't satisfied with the way her employee completed my order. She set the original aside, remade mine herself, and provided some coaching and encouragement to her employee. A strong commitment to service - and to growing her employees' skills. read more

Place is absolute garbage. I tried the cookie dough special and it just tastes like straight sugar and no ice cream. Threw it away after 2 bites and it was extremely overpriced for ice cream read more

Got there 15 minutes before closing and the door was locked and the employees just stared at me outside, then the one family that was in there was kicked out to the outdoor seating BEFORE THEY CLOSED read more

Hm. First I'll start with the CONs. -no seating inside on a cold wintry wet day no less. -big family who seemed to not understand that there are other people in line and kept on getting sample after sample. the father was at the cashier probably wishing he wasn't there cause the mom and their kids were taking their sweet, Karen.. time. -napkin dispenser was empty so we had to go to the ones on either end where there was always crowd of people. we needed napkins constantly because the ice cream kept leaking on side. PROS. -we got a large cup and portions were generous. -topping was included and not extra. -the lady that helped us was nice enough. though whole staff looked like they didn't want to be there at all. -get rid of the tip option altogether on your payment monitor please. it's annoying to see. read more

This place is questionable, not sure how it is still open. No employee had gloves on, they go from scooping the ice cream to touching the computer to check the customer out, touching the credit card and then scooping again. It is dirty everywhere. Every employee is a high school student that looks like they just got out of their P.E class. The worst part was a fly in the ice cream, so when I told the employee they scooped it out and put the ice cream scooper back in the water with the others. The person who made our ice cream had dandruff all over his shirt, I was so disgusted. This is a food place!! read more

Cold Stone Creamery - The fly sitting in front row of the freezer - Ice Cream & Frozen Yogurt Near Me - Allen, Texas

It took an HOUR to get our ice cream. The kid in the picture was doing a phenomenal job trying to get to all the customers, with a line out the door. Probably about 25 people in line. The other kid working with him did not help at all, and it took a customer to ask him why he was sweeping and on the phone when there were so many customers waiting---THEN he started helping the guy in the picture. I am giving the kid that's working in the picture 5 stars. I hope the owner/manager sees this because he needs to be rewarded. The reason I am giving it a 2 star experience is solely because of the other worker. All the customers in line were very upset. It should never take an hour to get ice cream. read more

Cold Stone Creamery - The good worker - Ice Cream & Frozen Yogurt Near Me - Allen, Texas

I went here for my Step daughter's birthday cake. They were very nice and exact. It didn't take very long to get my cake. The staff seemed nice. My thing is now I know that there is usually a staffing issue everywhere you go. That is unfortunately the new normal for now. I would go back. read more

They are so consistent. Worked here 16 years ago and the recipes are the exact same. This is an extremely decadent treat that's worth the 20 minute wait in line and the cost. I'm not a fan of sorbet, but even their bright colored sorbets are very delicious. My go to is the cake batter and brownie, but everything on the menu is spot on read more

Apparently something was wrong with their container that holds the ice cream and caused all the ice cream to melt. We asked if we could have some ice cream from the freezers since these were melted and they said it would take 20-30 minutes for it to be soft enough to serve. Basically, they didn't want to take it out while they still had melty ice cream they needed to sell. We ended up getting my son a sorbet and left. We came back an hour later hoping they had gotten rid of the soupy ice cream and opened fresh ones, wasn't the case. They still had the same ice cream. What's worst is that they had spilled chocolate ice cream into the sorbet and it was melting into it. Um have you heard of food allergies. When I told the girl to please make sure to get my sons ice cream from the front (where it was still somewhat solid and had no chocolate) she looked so confused. How can you not notice the huge chocolate ice cream in the bright green sorbet. All the tables were gross, huge ice cream spills, sticky, just nasty. I am from California and back home we LOVE cold stone. There are not many locations here and we definitely will not be visiting this location again so I guess Cold Stone is out the picture for us. read more

Cold Stone Creamery - Literally served us this melted ice cream - Ice Cream & Frozen Yogurt Near Me - Allen, Texas

Ordered a cookie dough cake didn't have any cookie dough. Went back to store, they treated us like we were liars. Never coming back. First picture is what they advertised the next is what I got. I think for $60 it should be what you ordered. I would've gave a zero star if I could. read more

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Really poorly maintained facility. I wish they'd pay attention to the cleanliness of the tables, floors, and chairs. Ice cream presentation wasn't great. Paying premium price for an ice cream treat should be an experience. This experience was terrible. read more

Went in with high expectations and was quickly disappointed. Not only were half of the advertised 'Pinkberry' flavors unavailable, all the toppings tasted stale and were mixed with eachother. When it came time to pay, the card scanner wasnt working so I had to run to my car and find cash lying around so I could pay. In addition to this, half the tables were dirty and the trash cans were almost overflowing. Very disappointed with my experience at this location. If any of y'all want Coldstone, I'd recommend driving a little farther to the much better maintained Frisco location. read more

I love a late night snack and cold stone creamery rarely disappoints. I believe this location is understaffed which results in long lines that make you want to leave. I'd go back to this location only because it's the closet one to where I live. read more

Cold Stone Creamery - Mint Mint Chocolate Chocolate Chip - Ice Cream & Frozen Yogurt Near Me - Allen, Texas

I love cold stone! The employees who work here are so nice. And the ice cream is amazing! There's not a lot of places to sit but most people take it to go so there's not an issue. Even when it's busy they handle every customer super well. read more

Cold Stone Creamery - Mint Mint Chocolate Chocolate Chip - Ice Cream & Frozen Yogurt Near Me - Allen, Texas

THE FOUNDER'S FAVORITE!! This place is my favorite spot for ice cream! Some of my favorite flavors are the founders favorite and the birthday cake remix!! This place is clean and the ambience is great!! They have a outdoor seating that's great for the sunny summer weather! The service here is also great! This place is a great place for your ice cream craving!! read more

Haven't had Cold Stone in years. It was always like a dream ice cream place years ago and even now it's still considered a treat for us. Anywho, we went there today and it was as food as I remembered. We ordered the Banana Caramel Crunch, Love it sized (medium lol) , with a waffle bowl. Total was $7.77. It was sooooo good. Soften. The flavors meshed in together perfectly. The size of the cut bananas were perfect and not bulky. Every bite was yummy. The service was good. The woman in front of me had several different orders, coupons, and managing kids but the Coldstone staff was super patient and kind while allowing the mother to make this a good experience for her children. Both ladies were very nice. The location was clean, open seating. We will definitely be going back and taking the kids. read more

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Ironic they call themselves Cold Stone, because the ice cream will be soup before you pay for it. Imagine minimum air conditioning and no indoor seating forcing customers outside in the Texas heat to slurp what used to be ice cream off their hand and elbows as they stand in sticky pools of prior customers' melted mess. No outside clean up, no outside trash cans, no napkins available outside. But that's not the worst part. Why display combination possibilities if the workers have to squabble behind the counter about what goes in it? Then they ask me to describe it, but instead create something completely different. I gave up. My disappointed child didn't want to finish her treat due to the melted mess of ice cream and chocolate waffle cone. Warm soup. Thanks. read more

The experience I had was absolutely HORRIBLE!! Some female employees were remarkably rude and went as far as literally cursing at customers outside(they were being rude to customers for going 20 minutes before closing, the male workers didn't say anything and were doing most of the work). I saw a girl claiming she was the manager yelling at a customer while customers were outside eating their ice cream minding their own business. Another girl named "Juwana" was calling a customer the B word, saying the F word repeatedly, and screaming at customers literally trying to fight them. She was LYING to her coworkers claiming the customers were cussing her out to her face which was not true whatsoever, she was merely trying to get them to attack the customers with her. By the end of the confrontation a young male employee and others were apologizing for her behavior, and pulling her to go back into the store as she was embarrassing herself when the customers refused to verbally attack her in retaliation. The way this young lady was cursing and yelling was horrible, and I hope she gets some form of therapy/counseling for her temper. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Allen, Texas

Dirtiest cold stone ever tables never been wiped down two employees walked in went straight to serving customers without washing hands. I understand it was a cold day where the heater was turned on but it was overkill with the heater blast in an ice cream shop. read more

First time at a Cold Stone Creamery. The staff were patient as we explored the many options on the menu. Eventually we decided on the Mint Mint Chocolate Chocolate Chip and the Cheesecake Fantasy, which are both Signature Creations. The chocolate chip ice cream was a bit too sweetly overloaded with chocolate, even with brownie bites. The Cheesecake ice cream is amazing! Plus, they make the Signature Creations on the spot, where they mix in the toppings with the freshly-made ice cream. read more

Cold Stone Creamery - Cheesecake Fantasy and Mint Mint Chocolate Chocolate Chip - Ice Cream & Frozen Yogurt Near Me - Allen, Texas

I'm SO HAPPY to see my very favorite Cold Stone Creamery has survived 2020! I stopped in today and two young gentleman assisted me (I always order 2 Everybody's). I couldn't wait for after dinner to dig in to our favorites, Banana Carmel Crunch and Coffee Lovers! Mmm, mmm, good! read more

This place is quite literally a guide on how not to run an ice cream establishment. I remember the manager (I think her name was Arti or something) was yelling at her employees for something utterly stupid. I think it was about not giving a spoon with a cup? Either way it was disturbing the ambiance of the place and the whole place felt awkward after that. I bought an apple from the place and the manager gave me the first one that she saw from the back. What I saw was the most disgusting, rotten apple I had ever seen in my life. I passed on the apple and asked for some ice cream instead and saw that the manager had brought in an entire roster of employees and basically slaved them away. I really felt bad for these people. They all seemed tired and depressed but had no choice but to keep working for their greedy, selfish employer. The place is also gross as hell. The floor is sticky and it had an odor to it. The cold stone itself doesn't even work and the employees could only make a limited amount of ice cream. Overall this place is horrible and I recommend everyone to stay away from this Cold Stone which is located in Allen, TX. I, instead, recommend everyone to visit the Cold Stone Creamery located in Frisco, TX which is actually clean and has a nice ambiance. read more

I used to love Cold Stone Creamery ice cream but after visiting this place, I never want to go to another Cold Stone Creamery. The management is terrible and they have a constant revolving door of staff. What got me away was the stench in the store. Imagine someone blasted in the bathroom and outside ice cream is being served. Some of the staff members are just plain rude. The stone where they do mixing is never cleaned for the next mixing. So if you have allergies to nuts you are out of luck. Terrible place. Management and staff need to be completely replaced. or better, the city should just shut it down. read more

Meh. $20 for two ice creams is a splurge for us. Like other reviews said, the ice cream was melty, it was a very small serving for the price, employees/ owners were not very friendly. We had to repeat requests after order was done incorrectly. Also cones are $1.50 extra. Did not get a good feeling from here and was not impressed. Would not recommend this place. read more

Bathroom locked and the three employees working did not have a key or know where it was. Ice cream was extremely soft and melting before I was even able to take a bite. Small bottle of water over $2. Inside needs cleaning. Not impressive at all compared to other Coldstone Creameries. Will not be back. read more

Ice cream is a little thicker than I would like. Sometimes it felt like there was a thin solid layer on top of the ice cream... They do have a variety of flavors like blueberry though! Price is pretty high for a small ($4.50)... Based on the texture of the ice cream and the price, I'd probably go elsewhere as my first choice for ice cream. Also I'm pretty sure I was supposed to get a free mix-in (first time here)...but the guy didn't even ask me about it. Just noticed it on the menu after I started eating. read more

Cold Stone Creamery - Medium size (about $5.40). Blueberry, strawberry sorbet, and pistachio - Ice Cream & Frozen Yogurt Near Me - Allen, Texas

Amazing ice cream!! And Ciara was the nicest employee everrr!! She gave me the perfect amount of ice ream and it was so neet and beautiful and deliciou! read more

I've visited this place 4 separate times. Each time, the employees look like they're just lounging around and don't look interested in customers. Not much interaction, but at least they aren't rude. Icecream tastes great. Prices are way too high for my taste.. 5 bucks for a small? No thanks.. I only come here when they offer buy one get one free coupons, only way it's worth it. Also, they never seem to clean the tables inside or out. 2/4 times I came, the tables were sticky or covered in icecream drippings. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Allen, Texas

I ordered a birthday cake from them , first my order was completely wrong I asked for a round cake and instead they gave me a rectangle cake , then I asked for a light pink cream on top and they gave me a very very hot pink (not an innocent mistake) I told them I did not like it they said we can't do much about and I quote they said take it or leave it, went on the phone with them and the guy on the phone a.k.a. Hunter c wasn't very respectful to me, and I asked for a refund and a new order of cake and they told me no. I drove an hour to get there just to show them a picture of what I wanted and drove back another day to go and get the cake . NEVER BUY CAKE FROM THEM read more

Cold Stone Creamery - The cake that they gave me - Ice Cream & Frozen Yogurt Near Me - Allen, Texas

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Cold stone never disappoints! I ordered the strawberry ice cream with graham crackers, bananas and white chocolate chips. It was amazing! The "Like It" size is always very filling to me. Service was pretty good, and I love that they allow you to taste the ice cream before making your order. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Allen, Texas

Showed up at 10:30, doors locked and the kids who worked there looked at us like we were idiots. I guess I can't read the time on their window. This is what's wrong with this world, kids who feel like they are entitled and don't want to work. Sorry business owner, they aren't interested in making you money. DONT GO HERE. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Allen, Texas

Just walked out!! One kid working there and preparing food is digging in his nose...repeatedly. Another kid doesn't have his hair covered. Disgusting!! We drove 30 minutes for this. Very disappointed!! read more

The most revolting cold stone I've ever been to. Disgusting and unclean and the employees ignored me for about 10 minutes while they texted on their phone with the gloves on and went straight to scooping ice cream. I drove 25 minutes to get ice cream so I decided to order anyway. It was halfway melted when they handed it to me and the store smelled gross so I ended up just throwing it away out of fear of catching the virus from how disgusting everything was and the employees disregard for sanitary conditions. read more

They have this ice cream place at six flags (San Antonio) and I loved it. I recently moved to Dallas and found out they had one not too far in Allen, Tx so I decided to go. I got a mix of strawberry and coffee and added some toppings. The young lady who was helping us was so rude and not helpful at all. She seemed like she hated her job. We ordered one small and one medium and it was $20. We were confused as to why it was that much and she said it was because of the toppings. She should have told us that it was an extra .75 cents or whatever it was to add each topping. Not only was the employee rude, but the ice cream wasn't as good either. read more

You can get store bought ice cream and it will taste 100 times better than this place. They sell over priced ice cream that taste like old expired milk- Last time I'll be spending my $ here . read more

I called in and placed an order for a custom John Deere cake, he said they couldn't do the toy so I asked just for green icing and yellow piping, the man who took my order seemed confused so I offered to send him a picture of what I wanted...this is what I got... and the worst part is the girl at the counter offered no discount and since the party was today I had to pay full price for this cake...you had one job... read more

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needs tables out side table looks like a tornado came through and I guess somebody stole the broom.

ordered my son a birthday cake to be delivered on his birthday. got the wrong cake and attitude from the shift lead who kept saying that they could make it right but "would have to drive their own car." I don't care how it happens, just get us the right cake. Then it was melted, and all over the place. It'll never happen again. read more