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    Cold Stone Creamery

    2.6 (66 reviews)
    Open 12:00 pm - 11:00 PM

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    The fly sitting in front row of the freezer

    This place is questionable, not sure how it is still open. No employee had gloves on, they go from scooping the ice cream to touching the computer to check the customer out, touching the credit card and then scooping again. It is dirty everywhere. Every employee is a high school student that looks like they just got out of their P.E class. The worst part was a fly in the ice cream, so when I told the employee they scooped it out and put the ice cream scooper back in the water with the others. The person who made our ice cream had dandruff all over his shirt, I was so disgusted. This is a food place!!

    The good worker
    Carmen M.

    It took an HOUR to get our ice cream. The kid in the picture was doing a phenomenal job trying to get to all the customers, with a line out the door. Probably about 25 people in line. The other kid working with him did not help at all, and it took a customer to ask him why he was sweeping and on the phone when there were so many customers waiting---THEN he started helping the guy in the picture. I am giving the kid that's working in the picture 5 stars. I hope the owner/manager sees this because he needs to be rewarded. The reason I am giving it a 2 star experience is solely because of the other worker. All the customers in line were very upset. It should never take an hour to get ice cream.

    Literally served us this melted ice cream
    Jessica F.

    Apparently something was wrong with their container that holds the ice cream and caused all the ice cream to melt. We asked if we could have some ice cream from the freezers since these were melted and they said it would take 20-30 minutes for it to be soft enough to serve. Basically, they didn't want to take it out while they still had melty ice cream they needed to sell. We ended up getting my son a sorbet and left. We came back an hour later hoping they had gotten rid of the soupy ice cream and opened fresh ones, wasn't the case. They still had the same ice cream. What's worst is that they had spilled chocolate ice cream into the sorbet and it was melting into it. Um have you heard of food allergies. When I told the girl to please make sure to get my sons ice cream from the front (where it was still somewhat solid and had no chocolate) she looked so confused. How can you not notice the huge chocolate ice cream in the bright green sorbet. All the tables were gross, huge ice cream spills, sticky, just nasty. I am from California and back home we LOVE cold stone. There are not many locations here and we definitely will not be visiting this location again so I guess Cold Stone is out the picture for us.

    This is what I actually got supposed to have cookie dough in it

    Ordered a cookie dough cake didn't have any cookie dough. Went back to store, they treated us like we were liars. Never coming back. First picture is what they advertised the next is what I got. I think for $60 it should be what you ordered. I would've gave a zero star if I could.

    Mint Mint Chocolate Chocolate Chip
    Shehan W.

    I love a late night snack and cold stone creamery rarely disappoints. I believe this location is understaffed which results in long lines that make you want to leave. I'd go back to this location only because it's the closet one to where I live.

    Mint Mint Chocolate Chocolate Chip
    Sarah L.

    I love cold stone! The employees who work here are so nice. And the ice cream is amazing! There's not a lot of places to sit but most people take it to go so there's not an issue. Even when it's busy they handle every customer super well.

    Asheka J.

    Haven't had Cold Stone in years. It was always like a dream ice cream place years ago and even now it's still considered a treat for us. Anywho, we went there today and it was as food as I remembered. We ordered the Banana Caramel Crunch, Love it sized (medium lol) , with a waffle bowl. Total was $7.77. It was sooooo good. Soften. The flavors meshed in together perfectly. The size of the cut bananas were perfect and not bulky. Every bite was yummy. The service was good. The woman in front of me had several different orders, coupons, and managing kids but the Coldstone staff was super patient and kind while allowing the mother to make this a good experience for her children. Both ladies were very nice. The location was clean, open seating. We will definitely be going back and taking the kids.

    The experience I had was absolutely HORRIBLE!! Some female employees were remarkably rude and went as far as literally cursing at customers outside(they were being rude to customers for going 20 minutes before closing, the male workers didn't say anything and were doing most of the work). I saw a girl claiming she was the manager yelling at a customer while customers were outside eating their ice cream minding their own business. Another girl named "Juwana" was calling a customer the B word, saying the F word repeatedly, and screaming at customers literally trying to fight them. She was LYING to her coworkers claiming the customers were cussing her out to her face which was not true whatsoever, she was merely trying to get them to attack the customers with her. By the end of the confrontation a young male employee and others were apologizing for her behavior, and pulling her to go back into the store as she was embarrassing herself when the customers refused to verbally attack her in retaliation. The way this young lady was cursing and yelling was horrible, and I hope she gets some form of therapy/counseling for her temper.

    Cheesecake Fantasy and Mint Mint Chocolate Chocolate Chip

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    3 years ago

    needs tables out side table looks like a tornado came through and I guess somebody stole the broom.

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    Ask the Community - Cold Stone Creamery

    Cold Stone Creamery - icecream - Updated July 2026

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