The cold stone service here is 100/100. They were really nice and really sweet. I really enjoyed my interaction with them. As a Cold Stone employee in a different state an hour away I was really impressed with their management and customer service. Im sending good vibes so they get some heavy tips their way read more

It may not be the most affordable icecream, but coldstone consistently does well with their birthday cake remix and all my substitutions. I come back for the flavors and offerings and leave satisfied 100% of the time, each time! read more

The ice cream was super fresh. Not sure why there is such a low score for this location. I was in and out in about 8 minutes. I ordered the Mud Pie PB item.. so effing delicious! I also added extra Peanut butter and mnms. Will definitely be back! Shoutout to the cashier with locs and a headband that worked Sunday 1/26/25. Thank you! read more

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Staff was polite and quick despite being slammed with customers would definitely recommend for anyone looking for a way to beat the summer heat read more

Great service. Tasty ice cream. I had the French vanilla with Reece's and white chocolate chips. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Alexandria, Virginia

To start this off immediately as we walked in the young lady working made an annoyed face. Then, she made our first order which went perfectly fine, she then started making our second order but before she was done she helped the person behind us and let the ice cream melt on the counter (we watched it melt). I WILL NOT BE RETURNING TO THIS LOCATION I WILL NEVER FORGET MY EXPERIENCE HERE. read more

I rarely leave reviews, but this situation could've ended much worse. I went to this Cold Stone with my girlfriend and clearly informed the staff that she has a serious peanut allergy. I asked them to take precautions -- clean the equipment, avoid cross-contact, etc. They nodded and said they understood. Unfortunately, she still had a bad allergic reaction shortly after eating her ice cream. That tells me the warning wasn't taken seriously or proper protocols weren't followed. Allergies aren't something you can afford to be careless about. This wasn't just a bad experience -- it was a serious health risk. Cold Stone needs to train their employees better when it comes to allergies. We won't be coming back, and I hope no one else has to go through what we did. read more

Great service gentleman was super nice when i came in and greeted me and had a lot of patience

Great place! Awesome place. The icecream is amazing. I love it here. Thank you so much.

If I could give zero star I would, first off I ordered the large size which is the ( gotta have it ) I ordered 2 different flavors strawberry and vanilla. The young man grab a spoon fill from the fridge then threw half the spoon full off both times. Turns out my cup wasn't even full mind you were paying around 9 bucks plus topping around 12 bucks just for a half full cup of ice cream when the whole point of buying the biggest one is so you get more. At least a full cup. When I said something to the young man that knew he was wrong he just turned to the young lady's behind him and he said it's only supposed to be this amount when they knew he was wrong they instead agreed. To stand by there co worker. So disappointing. DON'T NOT COME TO THIS LOCATION IF YOU WANT WHAT YOU ARE PAYING FOR!! read more

The ice cream was amazing. And staff is really good, its packed always. And the ambiance is amazing.

Cold stone, had em the other day (if you believe in time). S*** so cold had me freezing to death, no lie. I had frost bite on both my toes, I'm telling you I did. Got the vegan silk chocolate some s***. S*** was so good I got frost bite, I'm telling you I did. Ain't no doubt about that, tell you that thing. When I walk in there next time, it's double coat time, I'm telling you. Double gloves, everything. The whole enchilada, I'm telling you (no offense to enchiladas). Next time you walk into Cold Stone remember to bring your gloves, alright? They some cold motha f*****, alright? Don't say I didn't tell ya. read more

Sometimes I watch them throw the ice cream around on the counter and wonder what's been there before me. Biggest fear is getting a pube or something mixed in, which I experienced as a child at a different location. Whatever, I'll take my chances. Typical coldstone, no better or worse than the last (they don't accept Apple Pay) read more

Disgusting service. My partner and I had walked in and coming from Woodbridge my location has a line from the back of the store to the door but in this location the line started at the door and ended in the back of the store. Long story short one employee yelled at us saying the line was over there and in quote "it's not that hard" implying we are stupid for small mistake. We quickly walked out since it was not worth the argument. Don't go to this location the girl was short and had a bun with frizzy curly hair. read more

Good service when about to close nice and quick and nice Will be back soon ice cream was good

The workers at cold stone just know how to make the experience of getting ice cream so much better. From their outstanding flavors, to their masterful technique of mixing toppings, to their very chill (no pun intended) service, it's giving me a good feeling that cold stone will be my favorite ice cream place for the time to come read more

The customer service was awful and the portion sizes are smaller. To spend over $9 on a the love it portion and for them to take almost half of the ice cream out because I wanted a brownie add-in is insane "because it's by the pound" according to the server. That was the first time I've seen or heard that at any cold stone. In the future I will spend my money elsewhere, especially in this economy. They are also offering a free waffle cone if you give them a good review before you pay for your purchase. read more

On a hot summer evening I was having my rare craving for butter pecan ice cream. I'm not certain what type of butter pecan ice cream they got going on but it's awful. I was surprised the ice cream didn't even have to pecans in it. The staff was pretty friendly. The company needs to go back to the drawing board and perhaps make their quality better. read more

Cold Stone Creamery - Butter pecan ice cream with chopped almonds. - Ice Cream & Frozen Yogurt Near Me - Alexandria, Virginia

Every single time I order via uber eats they always forget to include my waffle bowl. EVERYTIME. It's clearly stated and printed on the receipt but workers here are lazy. I will never visit this location again. read more

Patience with trying different flavours, assistance was fast. Will be back in the future.

I'm a Cold Stone fan. This Cold Stone in my opinion shouldn't even have a license. It's uninviting, as soon as you walk in. We walked here on a winter day only to find out we couldn't eat the ice cream in the store. They've blocked off all seating. So we had to go outside and eat it in the cold. (We didn't have to do, we could have walked back home but it would have melted during our walk.) Secondly, the place is dirty. Dust on the counters. Old ice cream spills inside the case, with stains all over the glass. The counters looks like they need to be updated. It just looks gross. Like it needs a deep clean, The waffle bowl I got almost broke my damn teeth. It was hard as stone. I mentioned it in front of the girl working but she could have cared less. I'm sure it was old and stale. Save your time and money and avoid this location. It needs to be shut down. read more

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Young Rude kid's work here. They have No customer service. They're Loud running around and disrespectful. I will Never go again. As I walked up to order .A young guy Looked up at me and called me a name. young ladies that work there. They all bust out laughing when I ask what did he say? All of them just was too busy laughing and he ran in the back. read more

very clean and amazing service!!! My ice cream was so good and nice and cold. Workers and very nice and welcoming and the music was calming. The overall vibe of this cold stone was amazing!!! will be back for sure!!! read more

Great ice cream, but the service was slow. Seems we had the only server willing to serve, and he spent a lot of time goofing with his co-workers. They also overstuffed the ice cream with the extras (pecans, brownies, etc.) so that the fillers, not the ice cream dominated). I would have given it a 2-star rating, but it is Cold Stone Creamery and ice cream is excellent. Trust me. read more

I was the only one in the store- the employee was in the back. They came out and said I will be back in a few and returned to the back, no explanation. Ruined the experience.Took too long for return and prep of order which was straight forward. read more

Don't even come to this place. This place has horrendous service. 3 people working and no one bothered to help the people in line. Lady already rang me up and cashed me out. After she rang me out, she saw two customers come in and walked to the back. And said 'clock me out, i ain't working no more." Then once I got the ice cream, a worker in a grey jacket decided to get lippy with me and yelled, 'I didn't rang you up, and you ain't walking out of here.' And I told him, the lady did and showed him my receipt, and he still got lippy with me telling the other worker 'she dont need no bag or help.' Shut the place down and get out of here or don't hire delinquents. All of them had ear phones on and phones in front of their face. Talk about unsanitary as well. Place was filthy. Update with email: How in the word do you call yourself a business owner and a franchisee without having the basics of running a business? I'm not going back for anything at this store, so y'alls can keep that 20% off ANY item. read more

Cold Stone Creamery - There's a line.. but only one worker up front and two in the back - Ice Cream & Frozen Yogurt Near Me - Alexandria, Virginia

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If you like ice cream cold stone is the best. I'm not a big dessert guy. Give me a pastrami sandwich over a milkshake anyway but I do love cold stone. The coffee ice cream here is my favorite. With brownie and chocolate chips and fudge. Pack on the pounds you fatty. read more

I'm just leaving this location after driving 30 minutes from Maryland to get a milkshake. The place didn't close until the 10 so I thought everything was good. Evidently not because at this location they stop making milkshakes at 8:00 pm because (in the words of their staff) "they would have to clean the blender." Even after explaining how far I drove and that this was the 2nd Cold stone's I came to (the first one was closed) Clineese wouldn't budge. I asked for the manager (supposedly AJ) but he wasn't there or any other manager. And as I walked out the door after sharing that I would be reviewing this location one of the staff said "it won't do anything anyway." After reading all the other reviews I really wonder why Coldstone is allowing this one location to smear their good reputation. read more

I used to avoid going here for years. The store under the previous management was very poor. Go back now under the new management and you will be impressed. Way cleaner, brighter, mixins are not old and stale..oh and you can sit inside now and they take Apple Pay! Happy to see this turn around. read more

TERRIBLE!!!! I ordered 2 Milkshakes and they were just MILK!!!! I asked her to remix them and add more ice cream and she(the manager) just added 2 half scoops... literally changed nothing!! read more

Moved into the neighborhood a year ago. Family from out of town came to visit so we went to cold stone. We all ordered and we come to find out we they dont take Apple Pay. The lady smiled when she told us cause; who doesn't take Apple Pay??? Especially at this location?? I ran home quick to get more cash cause I wasn't using my cards at this shit hole. Bought my ice cream and never returned since. No indoor seating. No bathroom to use. Staff looks like they stink read more

I must have caught them on a good day by looking at some of the other reviews because I had a really enjoyable experience at this Cold Stone. I was quickly reminded why I frequented Cold Stone Creamery in college when I lived down the street from one! I taste tested a few flavors and landed on cookie dough. For add ins I chose cookie dough (duh), fudge, and caramel. Decadent, delicious, perfectly melty and blended. If I was in the area again I would for sure come back for some more. The service was friendly and fast on a hot Saturday afternoon. No complaints here! read more

great ice cream. went here after a movie and had a great time. i recommend 100%. ‍

Every time I go to this location, they leave out at least one of the toppings that is supposed to be included in the Creation I order. The first time, I ordered the Lucky Charms sundae, which was supposed to include gold sprinkles and they forgot those. Most recently, I went back to use a coupon I received from the location due to the issues with my Lucky Charms sundae. I ordered the Peanut Butter Cup Perfection sundae, which is supposed to be chocolate ice cream with peanut butter, Reese's Peanut Butter Cup, and fudge and when I got home, I realized they completely left out the fudge. And my ice cream was made by the supervisor because the coupon required me to ask for the supervisor. Needless to say, I will likely be going to another ice cream shop given that this Coldstone location keeps forgetting to include ingredients that are part of the Creations on multiple occasions now. read more

There was a lot of different ice creams this place had to offer on their menu. I had their founders favorite in a waffle cone. I thought the ice cream itself was kind of average and was enjoying the toppings more than the ice cream itself. I did not like their waffle cone at all. It tasted stale. I love a good crispy waffle cone with my ice creams but the one I had from here was tough and chewy. It was very crowded when we came in, so it took us a really long time to get our ice cream. Overall I'd say this is an average ice cream place and really nothing special about it. There are much better ice cream places in the area. read more

Cold Stone Creamery - Founders favorite in a waffle cone - Ice Cream & Frozen Yogurt Near Me - Alexandria, Virginia

I really see why the reviews are what they are. I came to this location because I just moved in the neighborhood. For starters, everyone is rude and acted like they didn't want to be there. The young lady directed me to fridge for my request (which was completely empty). And when I attempted to use Apple Pay the young lady with the braids and glasses stated "We don't have Apple Pay" (why not keep up with the times ?) ... I said okay no problem I'll grab my card and I can hear her tell the other young lady "The signs on the door" in a rude tone. Well dip sh*t a nice gentleman held the door open for me so I missed the sign that said "No Apple Pay" - why not have the sign visual inside as well?! ..... This location is an eye sore compared to all the other businesses surrounding it. Maybe hire people that actually want to work and hold the attitude. read more

1. Ambiance: It is a casual ice cream store with dark red wall paint. The place gives off a warm and friendly vibe. Upon entrance, you will find the display of ice creams and toppings to your right. The staffs behind the counter are ready to assist and it's a great place to hang out with friends over some ice cream. 2. Food: I had ordered the Like It red velvet ice cream. It was delicious and creamy! I had added in the coconut bits and white chocolate. So good! I love anything red velvet and cold stone definitely delivered. 3. Service: Gianni was the cashier and he did a great job. He was nice and friendly to our group. We appreciate the entire staffs and their helpfulness. 4. Costs: The Like It size ice cream is $4.99. When you add in additional toppings, it will cost you an additional $0.89. My small cup of ice cream costs $6.23. For $6.23, I can get a large fro yo for double the size. The price is a little more than expected; however, I see the location of the store and it makes sense to up charge the ice cream. 5. Overall Experience: I really enjoyed the ice cream and the friendliness of the staffs. I will definitely be back to try more items on the menu. Great job Cold Stone. 6. Side Notes: N/A read more

They are not open till 11, wasted 20 minutes driving there for them to be closed at 9:11

I placed my order online which was pretty manageable. The variety of flavors, options, add-ins and all were pretty amazing. The ice cream tasted great! I ordered the Don't Cry Over Spilled Silk so that I didn't have to worry about the dairy issues and it was an amazing almond milk option! So good so creamy. This review is only three stars because of the incorrect address on the website and email confirmation I received. The address listed was 239 Hoffman Street when the address is 239 Swamp Fox. As someone who isn't from this area, I clicked the link in the email for the address so I could get directions and was taken 15 mins out of the way. Disappointing. Please get that updated. read more

Service was rude. I'll never stop here again. I wanted to leave my families items on the counter and leave, since the female attendant got an attitude when I asked for paper napkins. They run up my order wrong and refused to change it...poor experience over all read more