Customer service is great every time! My favorite location to go to. The people are always so kind.

Dylan was the best! Great service and very friendly . We always make a stop here every time we are in old tow read more

Ben & Jerry’s - Yummy ice cream - Ice Cream & Frozen Yogurt Near Me - Alexandria, Virginia

Great ice cream and great service! Brittany was awesome--so friendly and helpful. Definitely be back!

Ben & Jerry's ice cream is delicious, that's a given. The caramel blonde ice cream was a hit for us. The establishment was clean and tidy, the cute cow seat was nice for our kiddos. The employees were nice and greeted us right away. The 4 stars is just because it's crazy expensive for some ice cream. $9 for a small cup of ice cream is wild in my opinion - and I'm from Tampa, FL where everything is more expensive than it should be lol read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Alexandria, Virginia

Talat was a joy and gave wonderful service, please give him a raise and all the ice cream his heart desires!

Brittany was a great server, she greeted us warmly and flashed a smile to make us feel welcome. We tried the non-dairy flavors and she told us they were made with oat milk. The strawberry swirl was delicious and we would come again! read more

Ben & Jerry’s - Strawberry Swirl - Ice Cream & Frozen Yogurt Near Me - Alexandria, Virginia

Oh my . 22 dollars for one kids scoop and one cone????? No experience. Crowded space. Kids screaming everywhere???? PASS. Let me just go to the store and do this myself. Worst ice cream experience ever. I'd take the school ice cream milk over this. Overstated, overpriced. Over It. Sorry Ben and Jerry go back to your roots! And what's worse is I remember this store from back in the 90's it was a go to hip spot. Now it's just commercial ZERO experience unless you like sugar addicted kids coming down off their highs and overwhelmed parents. Do yourself a favor , find a local mom and pops ice cream spot. read more

Parking/Traffic in this area is terrible. Just keep that in mind if you go. When I arrived, I was able to go right up and place my order. I love the chocolate ice cream at Ben & Jerry's. However, the ice cream was very soft and was nearly milk by the time I got home 35 minutes later. Also for $12, I expected my pint to be full, but it wasn't. I don't know if that was the way it was packed or if it was because it was melted. read more

The ice cream is very good and the restaurant is in a very convenient place in the heart of old town. The ice cream is very expensive and can be bought for much cheaper in the pints in the stores. read more

Ben & Jerry’s - Cookies and milk - Ice Cream & Frozen Yogurt Near Me - Alexandria, Virginia

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Menu with no prices. First red flag. Two bowls of ice cream, each with a double scoop (small scoops), one of them a waffle bowl, was almost $23 before tip. It costs less to get ice cream on the Vegas strip. Really disingenuous B&J. If you believe in your pricing then put them on your menu board. read more

I had a great experience! The service was overall great everyone one was so nice and patient. The employe that helped us was a young lady named Khole she was very patient even though we took a bit to choose our flavors, she was the sweetest girl ever. read more

Employees were super helpful, especially Dylan, she was very cheerful and has a great smile. Thanks! Great ice cream

Brittany was AMAZING!! you are lucky to have her!!! She is excelling with children :)

Outstanding service, great staff, tasty nondairy options. I came back for free cone day.

The service was good and the ice cream is good. I am giving only two stars because it is outrageously expensive and they don't have prices anywhere. I got a small cup of vanilla ice cream with sprinkles and it was $10.54 after tax. I would have probably walked out had I seen the prices prior to ordering. It's fine to price things as expensive as you would like, but you should clearly display this to customers as these prices are not the norm for an ice cream shop, even one in a high rent touristy area. read more

I was out on a beautiful hot summer day, saw a Ben & Jerry's ice cream parlor and thought I'd treat myself to something cold and sweet. I looked at the display, and sampled butter pecan, strawberry swirl, strawberry, and strawberry cheesecake. I liked all the flavors but it was a toss-up between butter pecan and strawberry swirl. Strawberry swirl won out, since it is a flavor that I've never had before and it is non-dairy made with oat milk, I ordered it in a waffle cup. I was concerned with the ice cream flavors, so when it was time to pay, I almost passed out because of shock. Even with a military discount, the cost was $12.34. I expected to pay no more than $7.00, not $12. I had no one to blame, it was my fault and I was mad at myself for assuming what the cost would be. I paid for the ice cream and left the parlor. The strawberry swirl was good to the very last spoonful. The waffle cup was not the best, it was not fresh and I contemplated returning to Ben & Jerry's but was too far away to turn back. I believe that if Ben & Jerry's is going to charge such excessive prices, then the product should always be of the highest quality, without exception. My star rating for the ice cream is 5, the waffle cup -5, and the price 3. I'll definitely purchase Ben & Jerry's strawberry swirl again if I can locate it in a grocery store. read more

Brittney did awesome. She is fantastic. Great temperature inside too. I'm looking forward to coming back to Ben Jerry again.

Talat was awesome! Super friendly and helpful and the chocolate chip cookie was delicious

I've always loved Ben and Jerry's ice cream and usually get this at the grocery store. I've been to the Vienna location but saw this one on the way back to the car after dinner and had to stop in. I was surprised by how many different cone options they had an opted for a cookies and cream one. I've never seen this option at any ice cream spot and it was delicious! I got a scoop of PB sundae and strawberry marshmallow and both were great. It was a hefty serving but it all fit on the cone! Service was quick as well. My cone and my friend's single scoop in a cup came to about $19 which is a little steep but Ben & Jerry's is always worth it. I know old town had some other ice cream options but I find Ben and Jerry's to be the highest quality! Next time, I think I'll visit in the daytime and grab some ice cream for a walk as it is located right near the water in old town! Highly recommend for quality ice cream. read more

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This location is super clean and has a great variety. Talat attended us. He was extremely helpful. I needed non-dairy options and he let me know the best sellers as well as other options. He delivered service with a smile, something that I super appreciate! read more

Ben & Jerry’s - Entrance. - Ice Cream & Frozen Yogurt Near Me - Alexandria, Virginia

good ice cream of course, service is friendly, however, $13 for a waffle cone when a pint in the store is $6.99 at the highest is a bit absurd. Pricing on the menu is also a bit hard to interpret, would definitely not come again. read more

The food was of good quality. The service was friendly and prompt. The ambiance is friendly, cheerful, and colorful. The problem? The prices are a massive rip-off. I don't care what "progressive" causes they support -- their main cause should be the happy experience of their customers. It isn't. I was charged $26 for a small ice cream cone, a small cup of ice cream, and a small cookie. This is X-rated level obscene. Full frontal robbery. When someone in a store sticks a gun in my face this way, my children eat, and I don't. There is no other way to navigate these situations, other than not to go there at all, and Ben & Jerry's, despite all of the blah-blah-blah about everyone being treated fairly and equitably and kindly, shoves your money in their pocket and shuffles away from the cash register with a smirk and a little drop of blood running down their cheek from the corner of their mouth. Don't act like you're anything other than the predatory capitalists you pretend to hate. Even your mother should be ashamed of you. read more

While the ice cream was excellent, there were no bathrooms and the prices were not prominently displayed. I paid $17 for a 20 ounce soda and small ice cream in a waffle cone. Too expensive to not have bathrooms available for patrons. I will not return read more

D'Angelo was great! Good attitude, even though he was working alone and it was busy. Delicious ice cream, my son and I sat in the window and had a great time! read more

Ben & Jerry’s - My son! - Ice Cream & Frozen Yogurt Near Me - Alexandria, Virginia

amazing yummy i love icecream ay ben and jerry's - talat was awesome good service and ambience

Great service! My boyfriend and I randomly stopped by on Easter Sunday and regardless of it being busy the one worker was super kind and helpful! I forgot to ask for the workers name but he deserves a raise!! Working alone on a busy holiday in a nice part of town is challenging as is! The Ben and Jerry's ice cream never disappoints! 10/10 recommend, lots of inside seating! (Forgot to take pic before I started eating it, oops!) read more

Ben & Jerry’s - Small Scoop Ice Cream - Ice Cream & Frozen Yogurt Near Me - Alexandria, Virginia

Allie was the worker that helped me and I had the BEST experience. Ben and Jerry's has always been one of my favorites and this location was just amazing. She was friendly and very helpful. I loved the ice cream and will definitely be back with my friends. read more

Just stopped by after walking around in OT. Came in and it was quite busy. Wasn't sure what flavors to get so I asked the server for a recommendation. He was a very friendly fellow and recommended the cherry garcia and caramel blondie. Both so good! Husband got a waffle cone and said it was one of the best cones he's tasted - light and flakey. Will definitely be coming back over the summer! read more

A great little ice cream shop in the middle of old town with Bubbles to help you find your way there. I would not expect to find parking anywhere near there. But all the ice cream is great as usual, with good amount of choice. Also I would ever get in the water because just across the street Starbucks will give you free water. Can't say enough about this place I'm always gonna come back here anytime I'm in the area. It is ice cream after all. read more

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Not nice worker. Yes the place was busy and it seemed like the workers were stressed out but at the end of the day u have to be kind a worker was so rude to my daughter asking her what flavor she wants and made my daughter cry. read more

Over $26 for 2 small cones! Are you kidding me?? Server was friendly. Ice was ok. No plain sugar cones. Only chocolate covered.

talat and brittany were the best . ofcourse the best service , they helped me with whatever i wanted and were so polite ..

I've always been a fan of how Ben & Jerry's is active in the communities where they are located. Just so happens today after lunch, ran into an officer and a lovely lady from one of the local community agencies that supports children in the area. They advised that today with just a tip, you could receive free ice cream!! The tips donated go directly to the community organization. As you can imagine, the traffic was steady so it was busy on the inside but they were ready!! Fully staffed with smiling faces ready to serve and keep the line moving with the donation bucket at the end of the line. You had a choice of cup or cone or if you are like me, put my cone in a cup to catch the ice cream drip especially on a warm day!! Butter Pecan is always legendary and never lets me down! The cone was fresh so it had that crisp as you bite into it! Location was clean and the doors were wide open just welcoming you inside!! read more

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The young lady with the red hair had amazing costumer service and the flavors she offered me was amazing too and I will be coming back with my family. read more

Brittany help me today and she was so friendly and made the best milkshake! Love this locatio.

Returned on 3/29/25 after a year not shopping here. Immediately reminded why I stopped going. $25 for 2 small cones. Terrible transparency on pricing (try to find a price on their web site, I dare you). Exceptionally rude customer service. Years ago they closed off their bathrooms based on shifting rationale. Granted, most of the clientele are tourists who will be gone tmrw. But that's no excuse for rotten treatment. I am overall a fan of B&J and grew up near their first location in Vermont. This location is a rotten apple in the barrel. read more

Ice cream is still good, but this place is running a racket. The scooper behind the counter told me that they stopped carrying sugar cones, so if my kid wanted a cone the cost was an extra $4 for a waffle cone. Guys, the sign says a cone is included in the price. I won't be back. Pop's is right around the corner. read more

This scoop shop has 23 flavors available to be served. There were a few more different flavors in pint-size containers. This review briefly describes 21 of the flavors and 3 flavors in detail. A kid's cup gets one scoop, a small cup gets 2 scoops, and a large cup gets 3 scoops. I got a small cup with a scoop of Peanut Butter Cup Sundae ice cream and a scoop of Cherry Garcia ice cream. I also got a pint of Whiskey Biz Topped ice cream to take home. The Peanut Butter Cup Sundae had peanut butter ice cream with peanut butter cups and fudge swirls. The peanut butter flavor and sweetness were mild, which made the flavors from the fudge and peanut butter cups stand out. This was a smooth blend of similar flavors, which made the fudge the notable flavor. Otherwise, this wasn't interesting. It's a great choice if you love peanut butter.    The Cherry Garcia ice cream had cherry ice cream with cherries and fudge flakes. The cherry flavor in the ice cream was mild, along with the sweetness. The cherries had a mix of sweetness and tartness that were well-balanced. The "fudge" flakes were pieces of dark chocolate. This was rich and creamy with a full-bodied flavor.    The Whiskey Biz Topped ice cream had brown butter bourbon ice cream with blonde brownies & whiskey caramel swirls topped with white chocolatey ganache & white fudge chunks. There is Whistlepig whiskey in the caramel swirls. The whiskey had a rich bright flavor that was quite tasty. The flavor was prominent, so if you don't like whiskey, don't get this. The ice cream flavor was mainly overly sweet white chocolate with a light flavor of brown butter and rye whiskey.  I found a 3" X 2" X 1.5" rectangular chunk of white chocolate in the pint of ice cream. That's an annoying mistake on Ben and Jerry's part. Don't get this unless you love white chocolate and rye whiskey. The following is a list of the ice cream flavors that were available for scooping individual servings. Chocolate Ice Cream Lemonade sorbet (this is a sorbet, not ice cream) Vanilla Ice Cream Butter Pecan: rich buttery ice cream with roasted pecans. Chocolate Chip Cookie Dough: vanilla ice cream with gobs of chocolate chip cookie dough. Chocolate Fudge Brownie: chocolate ice cream with fudge brownies. Chunky Monkey: banana ice cream with fudge chunks and walnuts. Coffee, Coffee BuzzBuzzBuzz!: coffee ice cream with espresso bean fudge chunks. Colin Krapernick Change the Whirled: caramel nondairy stuff with fudge chips, graham cracker swirls, and chocolate cookie swirls. Dirt Cake: vanilla pudding ice cream with chocolate sandwich cookies and chocolate cookie swirls. Half Baked: chocolate and vanilla ice cream mixed with gobs of chocolate chip cookie dough and fudge brownies. Marshmallow Sky: marshmallow ice cream with marshmallow swirls and gobs of chocolate chip cookie dough & chocolate chocolate chip cookie dough. Milk and Cookies: vanilla ice cream with a chocolate cookie swirl, chocolate chip pieces, and chocolate chocolate chip cookie pieces. Mint Chocolate Chunk: mint ice cream and fudge chunks. Mint Chocolate Chance: mint ice cream loaded with fudge brownies. Phish Food: chocolate ice cream with gooey marshmallows, caramel swirls, and fudge fish. Salted Caramel Blondie: sweet cream ice cream with blonde brownies and a salted caramel swirl. Strawberry Ice Cream: strawberry ice cream with chunks of strawberries. Strawberry Cheesecake: strawberry cheesecake ice cream with strawberries and a thick graham cracker swirl. Sweet Cream and Cookies: sweet cream ice cream with chocolate sandwich cookies. The Tonight Dough starring Jimmy Fallon: caramel and chocolate ice cream with chocolate cookie swirls and gobs of chocolate cookie dough & peanut butter cookie dough.    The shop was clean. There was only one restroom. It was old and in need of renovation. It was relatively clean in the important areas. The service was polite and helpful. Parking is hard to find on the street, and the garages are pricey. The ice cream flavors were hit-or-miss. They have good quality ice cream, but I wouldn't go out of my way to come here. read more

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No complaints at all I just never give 5 stars. Had lunch at Volas but dessert at B&J. The lady working was soooo pleasant and she seemed to enjoy what she was doing. I had the cookies and milk in a cup.... not for me but that's ok cause I also picked up a chocolate chip and sugar cookie to share. OMG the chocolate was loaded with giant pieces of chocolate. Sugar cookie is normally my fav but their version is softer than I prefer but loaded with butter. Both were good but I would get the chocolate chip solo. Love how they are bring echo friendly using wooden instead of plastic spoons. Old Town has 3 ice cream shops in the same block and I like all 3 - just depends on what you are in the mood for.sorry no pics sista had a sweet tooth. read more

jaylen served me and as always amazing service very sweet and kind, he adjusts makes me feel comfortable he's amazing