Good old reliable. That's what comes to mind when i think of Coco's. Only reason they don't have a higher rating is one star down for the slower service. Another star down because they never have the online ordering option available on their website. They don't always answer their phones in a timely manner and it can get frustrating as a consumer so the online option would be appreciated. read more

Staff is rude. They don't wash their coffee mugs. Both of my coffee mugs were filthy. I asked for a clean one and they left the dirty one and brought me another dirty mug. They didn't apologize or show any friendliness. read more

Coco's Bakery Restaurant - Nasty mugs. - American Near Me - Upland, California

Had lunch with family. Greatest service n tasty lunch. We ordered Asian chicken wrap with fries, Tuna fish sandwich, grilled Salmon with mash potato n veggies, spinach with chicken n strawberries salad was yummy. Loved it . read more

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Just bought a raspberry cheesecake at upland coco And it was the worst tasting cheesecake I grew up having Coco's cheesecake, so the baker doesn't know how to make cheesecake or recipe has changed for the worst, unfortunately read more

The Pies are always fresh ! Went for Turkey day to pick up what else Pies ! The service was real quick and the Lemon Pies were a hit as always. read more

I'll only give them two stars for the cup of coffee. However I ordered the new pickle fries. Now I love fried pickles but these were so salty you couldn't even taste the pickle! Also the chicken tenders white meat looked like plastic. Cooked on the outside but definitely not on the inside. read more

I truly love coming here! It's one of our favorite breakfast spots in Upland. Their coffee is fresh and the best brew in town! Their cooks are on point and the service here is always friendly! I enjoy their breakfast burritos and pies. My partner enjoys their french toast. But, with their amazing cooks, everything here is tasty! Hidden gem for sure! Come for the coffee and discover why this Coco's is still giving classic diner vibes. read more

This location is awesome every single time I come here the customer service is on point. The food is outstanding and always nice and warm when you get it to your table. The coffee is always hot and outstanding never burnt, room temp or cold. The servers are all BEYOND AWESOME Barbara, Yolanda, Trinity & Jose just to name a few. But really ALL OF THEM ROCK and I mean ALL of them are ROCKSTARS. So the Managers & Gm's you guys are doing an AWESOME JOB AS WELL it definitely shows with your TEAMS. You won't be disappointed a must try if your in the area or if you're missing what customer service should be then stop on by here. You will not be disappointed. My final for this location I give it a 5 STARS...AWESOME JOB COCO'S TEAM read more

Coco's Bakery Restaurant - Finally a salad that I can enjoy with everything that I love in it. Made just like how I like it!! - American Near Me - Upland, California

Went to a Friendsgiving where someone brought this pumpkin harvest pie from Coco's. I never liked pumpkin pie in my life, but my friend said everyone in line was raving about it and to give it a try. I became a fan and bought one the next day. I'd describe it as a pumpkin pie with like a pumpkin cold foam/mousse as an entire top layer. One slice was enough, it's almost too sweet to eat a second slice. Definitely get pumpkin harvest if you need a pie for a special event. read more

This location really shows great customer service. From the moment we walked in nothing but smiley face and happy people. Martin got us our drink and was very nice and friendly. Yolanda was our server and was quick, respectful friendly and helpful. We are living in a time when good customer service is scarce. We hope to frequent this place based on this experience. The Manager, Francisco was also very welcoming. Thanks everyone. Food was delicious! read more

STEVEN WAS ABSOLUTELY AMAZING TO OUR TABLE! He was so attentive and so fast and efficient. Would come to this Coco's just to get service from Steven. All waiters/servers should learn or train under him. He was made for customer service! Great job Steven! read more

Over the many years ive lived in Upland CA I have been to.this location many many times ... After not eating here for well over a year my wife and I decided to have lunch here and have a couple of salads. I ordered the Cobb Salad and she had the Asain Chicken Salad. First the Cobb ... Bowl of Romain Lettuce.. OK Topped with small spoonfuls of tomato, grated cheese, bacon bits, chopped hard boiled egg and chicken ... The amounts of these items were very small ... And the bacon, chicken and egg could have been many days old, stored in the "refrigerator" I hope ... But by the taste, may not have been. I've had Cobb salads all over the IE and this was one of the worst I've EVER had ... A complete rip off ... As for my wife's salad ? Same terrible 4-5 day old chicken ... We also ordered a cup of broccoli cheese soup .. It was oddly jellotnous and not hot .... Warm .. Almost room temperature .. The one bright part of our visit to the Upland COCOS was the Crispy Cauliflower Bites ... They seemed to be the only item their cooking staff put any effort into. Lesson learned ... Avoid their Salads w horrible chicken Avoid their cold soup Order the Cauliflower Crispy Bites Better yet .... Don't go here at all.. This uninspired food shop is taking advantage of people that can prepare food for themselves. LazyDog is the only place I can dependably recommend .. Even Corky's disappoints.... read more

I thought this place was a nice and welcoming restaurant until I heard a server named Eddie or Éri not sure talking with one of the cooks about a little boy that seem to be on the Spectrum (ASD) he was telling him in his Spanish language (give me the food so that kid can shut up already maybe he can shut up already ) someone told him I had heard and he said who cares the way he was laughing and joking about this kids I will never step place in this restaurant again I wonder what else does he joke around about if he can talk about a innocent little boy this way he is not a good person. read more

Oh my goodness if there was ever a place that should teach other businesses the true meaning of what customer service looks like and yes i am talking to you Walmart in ont, it's this place. I haven't been to Coco's in yeeeeaaaars but i took my mom out to lunch and the staff was wonderful. From the wait staff to the bussboys and even the managers i dont know what they did but they need to share this Secret once been back twice more and still great. Keep up the good work read more

Took my son here prior to school starting for brunch. Their breakfasts are sooooo good and their coffee is always fresh. Although my dietary restrictions have changed over the years, it's always nice to go to an establishment that has vegan options. I usually order the hash browns/potato's with sourdough and coffee but my son is a fan of their cheeseburgers and fries! Their pies are a house staple for us from the fresh strawberry to the berry pie! read more

Coco's Bakery Restaurant - Cheeseburger & Fries - American Near Me - Upland, California

I had a horrible experience here this weekend. I didn't say anything at the time and would have sent the food back if I hadn't been with my grandmother and she am was treating us. I have only sent food back twice in my life. First off, a small child was jumping up and down on the booth behind me, occasionally looking at up over the top of the partition. The mother did nothing. The staff did nothing. Then, despite an upbeat attitude, we finally had to gran a passing waitress for a coffee refill. The waitress apologized and asked us who our server was. We asked for a soda refill and the server forgot and only came back after we finished our meal. Now the food. The chicken fried steak was a preformed frozen thing. It was pretty nasty, but that is what they use. I wouldn't send it back for what is normal for them. It was the gravy!! It tasted ands smelled like the either made it with spoiled milk OR, if this is premade as well, it had gone off. WAY off. I scraped it from my food and ate as much as I could and asked for a box. When I got home, I didn't even want to feed it to the chickens. I don't give them spoiled food. read more

Food was great and so was the service! I got the lumberjack breakfast and my wife got the omelette.

Came here for a meeting. Ordered the top sirloin (medium-well). I was done properly but lack a bit of flavor. But for the price, I have no complaints. Portioning was satisfactory. What I really do like was their raspberry tea. I couldn't get enough of it! The staff were proactive at refills and were very courteous. read more

Coco's Bakery Restaurant - American Near Me - Upland, California

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Update to my earlier post. . . .Although I did not order through Doordash, they tried to help make it right, both calling the restaurant and emailing me three times over the holiday weekend. Cocos did NOTHING and I still haven't heard from them. Don't order for the holidays if you want it delivered or expect this company to care. read more

Ordered the thanksgiving family meal... it is advertised to be a turkey slow roasted for six hours and hand carved. Looks more like a turkey roll sliced up! All portions are so small there is NO WAY that it would of fed 4-6 people. Taste was horrible. Only thing worth our while was the pies. Thought ordering our meal would save me time, but I ended up having to cook after all and we threw away the entire meal! Edit: the response says 32 oz of each?! The bowls had about two spoons worth in them. Didn't fill the small bowls half way! And I'm telling you that turkey isn't slow roasted! It has to be a turkey roll for sure! And I did call the store the same day and spoke to a manager and she said she would have her manager call me and I was blown off! I have also sent a message on the website. Still waiting! read more

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Not happy !!!! Came in for bran muffin 3 times in evening hours and there always out so I'm not happy please respond

Cocos canceled a Thanksgiving order for Public Safety first responders this evening, less than 30 minutes before it was scheduled to arrive; an order that was placed almost a week ago. Minutes before I received a cancelation from Doordash, per DoorDash, they were preparing my order. Interestingly enough, would learn that Cocos posted a letter on their door many hrs earlier of this. Not understanding the customer service piece or lack thereof. Understand things are challenging around folks wanting to work; must be nice to not worry about the impact on customers/families and/or any responsibility to notify, apologize, make it right. This horrible experience will be my last one at Cocos. read more

Fly greeted us on the table. Sticky menus. Food on water glass. Sat for 5 to 10 minutes no waitress took our order. We got up and left. There wasn't even that many customers. We won't be back. Just nasty in our opinion. read more

I love their pies! Can never go wrong with them! They breakfast is great too. My mom loves going there

This place sucks, had two wait 20 minutes for a table even though there were about 10+ available. I do not think the hostess knew her job. Then they went to seat a party of 2 that just walk in before seating us. Service was SUPER SLOW. They had more than adequate staffing, don't know what the problem was. I was going to walk out but then the cold food arrived. It was ok, nothing to right home about. Next time Black Bear Diner. Last thing i went to pay and BAM two people there to collect. Funny how that goes. No wonder Cocos is going down. read more

Coco's Bakery Restaurant - Waitress spilled the coffee over the table. Did not clean up. I had to do it with my napkin. - American Near Me - Upland, California

Went to pick up an order and when I arrived they gave me a 25 minute wait because the pie I ordered wasn't even made. Waste of time here.

I came here this evening with my family for a little get together and was highly disappointed with my service. I only had a party of 5, and my waitress, Maritza, disappeared for a majority of my meal. She was only present after I had to seek her out. After I asked about my water refill I was informed that my server was busy, in a restaurant with only 8 tables and 3 servers. Now I'm acutely aware of the restaurant business, being a server for 4 years, I know what goes into working in the business and when a customer complains you try to make the experience better, you don't run away and make yourself more scarce. And you DEFINITELY DONT RESPOND WITH AN ATTITUDE ABOUT HOW MUCH WORK YOU HAVE TO DO. Where's your customer service ? The manager brought out our food, presumably to try to satisfy us, but he didn't inquire about our service, or our meal. He only showed his face briefly. Upon finishing my meal I moved my condiments caddy and found a dead bug, which leads me to question whether my table was even cleaned before I was sat down. All in all... I'm not surprised about all the other locations closing if this is standard service. Towards the end of my meal the restaurant filled up... they tried to use that as the reason my service was poor. read more

Coco's Bakery Restaurant - American Near Me - Upland, California

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PLEASE DO NOT EAT HERE UNTIL THEY CLEAR THEIR VIOLATIONS. I got food poisoning from food prepared at this restaurant. After going to urgent care, I contacted the San Bernardino County Heath Department and the restaurant. The manager on duty seemed stunned and didn't didn't know what to do. Don't they cover that in food handler's certification? Even though I gave the manager my contact information, which the health inspector did as well, no word from them and it's been a week. I used to love this restaurant and now I won't eat at any in their chains and that includes Carrows. Note: You can check their health violations through Yelp. read more

We went for breakfast on Father's Day. I've had better experiences. Our waitress, Julie, was grumpy and her service very slow. I got a fresh strawberry breakfast. However, the strawberries were not fresh. They were covered with too much glaze,I assume to cover the mushy strawberries which tasted like frozen strawberries that were old and ready to be thrown out. Very disappointing. read more

Came here for lunch because wife had a gift card. One waitress was serving the entire restaurant so naturally service was extra slow. There were two hostesses/managers who's sole function seemed to be to walk around and greet the customers then disappear. There was also a host who sat customers, took the beverage order, and brought the first round of beverages. After this, the poor waitress was on her own. She was serving at least ten tables scattered around the restaurant and as you might imagine we saw little of her. Now the food. Flavorless. I had what was alleged to be cod. It was accompanied by unseasoned rice pilaf and vegetables that were so over cooked as to fall apart under their own weight. The cod (if that's what it was) was advertised as grilled but it's appearance was more akin to having been steamed. The high point of the meal was the clam chowder. Nothing special and I suspect it had its origin in one of those frozen bags that Campbell's sells to lower class restaurants, but at least there had a passable flavor to it. I want to emphasize that the waitress was doing an incredible job considering the circumstances that she was working under. read more

This place is absolutely disgusting I recorded my food from them and there was two flies inside of my Togo box and my avocados were spoiled read more

Coco's Bakery Restaurant - Look close you'll see the flies - American Near Me - Upland, California

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Came for uber order...took alittle time to get my food but staff was helpful attentive and professional. Very impressed by the customer service. read more

Had a terrific lunch. Food is always good. Friendly prompt service. This place has been here for years and has always been a delight. Will be back! :) read more

I ordered soup and got some sort of super salty mush. Yaiks ! The salt, why so much salt. read more

Coco's Bakery Restaurant - American Near Me - Upland, California

Good service. Food is good. Place is very clean. Plenty of parking. Got the senior bacon and eggs w/ hotcakes. Not bad for $6.99. Coffee was nonstop too. read more

Coco's Bakery Restaurant - Behind are the cooks getting busy! - American Near Me - Upland, California

If it weren't for cocos I wouldn't have had a thanksgiving! Thank you so much to Elia and Robert at this location for being amazing and helping me out with my big order especially since the employees at Boston market in Rancho decided not to show up to work thanksgiving day and left so many families without their orders! Thank you cocos! read more

They have delicious cherry pie. You can have it warmed with a scoop of ice cream. They have have a wide variety of pies that are made fresh daily. The wait staff is quick to seat you and serve you. They have always been friendly. read more

I ordered a pumpkin pie and a cherry pie for Thanksgiving. The pumpkin pie was great as usual. Instead of getting a cherry pie, I got a berry pie labeled cherry. Needless to say, the berry pie went in the trash because we can't eat pies with seeds. For at least 8 years plus, we have ordered from Coco's with no issues until now. Not happy! Will order from somewhere else next time. read more

So sad! Since Coco's changed ownership, it has continually gone downhill. I thought maybe it was a fluke when I ate there a few months back and I ordered the Asian Chicken Salad, and the chicken was dried out, the dressing was separated and warm, and my fries were raw. So, now with the pandemic I decided to order the salad again. The chicken had a bizarre taste, the dressing was sour and completely watered down, and the won tons on top were mushy. I also ordered a buttermilk biscuit and got 2 biscuits covered in gravy, which I tossed. Also got a piece of peach pie and the crust tasted like frozen crust. I will never eat at a Coco's again! Definitely wasted my money! read more

Great waiters but terrible hostess. It felt like we were checking into the DMV and instead of having someone seated she just called our party and pointed to our table which was "conveniently" the only table away from the tent under the sun. The Cocos in Redlands is 1000% better! read more