Customer service is definitely NOT their strong point…read more Today is my bday and I came in, the male cashier is looking down doing something, and I asked if they still honoured a free bday drink. He said "Yes". while looking down and preparing a label/doing something for a takeout order. If a Customer is standing right in front of you, shouldn't you be taking their order, not putting a label on a drink? Anyway, cashier was just preoccupied doing something else and just walks away, saying that he'll be right back. When he finally comes back and scans my App, he says, "Oh, you haven't made a purchase recently...I can't give you a free drink. I can only give you a drink if you buy one now on the App. The bday drink is not for new customers." Wow. Just a waste of time, terrible customer service, and bad impression for someone who'll never be a regular customer of this chain. Terrible.

Been here twice. Nice place, and the chain itself has some nice options at good prices, but…read moreextremely poor service at this location

Disappointed by the false advertising in the window. A large poster displayed a trio of new coffee…read morebbt flavours - one of which was already unavailable (understandable, it happens). The poster had photographed each example of the coffee flavours to include pearls (it was also written next to each flavour "w/ pearls"). When the cashier took my order, he asked about level of sweetness, preferred amount of ice and if I wanted any toppings. To which I said, "the photo in the window shows it comes with pearls..". The cashier simply replied "it's not included, it would be extra". Poster should be amended if that's the case or taken down. Took a while to get the drink when I was the only customer there. Small store. Limited seating. Conveninent location in the downtown core but would not return. Many other options around that sell their products as advertised.

This is the newest Gong Cha location. It soft-opened on 2023-09-14. It is a typical-sized Gong Cha,…read morebut it is very modern inside with adequate indoor seating. They serve the typical set of Gong Cha drinks. Since it is near Halloween, they have a special drink called "Witch's Brew", which is made with Taro and Strawberry, topped with Cookies and Cream, regular size only. I ordered the following: 1. Witch's Brew ($7.10) plus Strawberry Kanten Jelly (+$0.90). 2. Matcha Marble Smoothie ($5.90) with Oreo Bits topping (+$0.90). Drinks are usually available in regular or large sizes. You can also add from a selection of foam (+$1.20) and/or toppings (+$0.90). The customer service was good. The Witch's Brew has an interesting taste, probably due to the Taro. The addition of the Strawberry Kanten made it look even more "bloody". The smoothie tasted good. I chose 50% sugar. You can't choose the ice level because it is a smoothie. They offer a student discount of 10% off any item, Mon to Fri, 16:00-19:00. There is free WiFi. The shop is wheelchair accessible. There are two gender-neutral washrooms, one of which is wheelchair accessible. There is paid neighbourhood street parking. Review 2023-337

Got bubble waffle and a specialty drink - hot brown sugar milk tea without bubble…read more The original bubble waffle was good. it did not taste like pancake. it was eggy enough. The bubble tea was good. i felt little overprice because the takeout cup size is a bit small to me compare to others bbt place for the same price i pay for. the service is good but it looked like they are understaff.... or unexpected flow of customers. it felt like it took longer just because i had to wait outside in the cold while they made bubble waffle fresh to order. next time maybe i just order ahead on ritual to avoid the wait.

This is a tourist trap! Should have known. Felt like this the moment I walked in…read more Had the original which is usually the best one. Asked him if it's the best he was a bit confused. You can tell by the basic options that it's new and haven't been around to perfect their bbt. It taste like diluted sugar water. Definitely not worth it. Should had checked out yelp reviews first. Couple of great places just a block east.

Nice little shop although when I went, there was only one staff member working. They need to hire…read moremore people but the one person working there did a good job.

There are so many bubble tea places opening in downtown Toronto. Kung Fu Tea opened it's 6th…read moreToronto location at College and Spadina. The soft opening was on 2020-01-22 at noon. They were offering 20% off all drinks from 2020-01-22 to 2020-02-14. The grand opening will be on 2020-02-15. The tea cups have been changed to a rounder bottom. The drinks I like are (in no particular order: 1. Matcha Slush with Red Bean, large $6.20. Add Sago for $0.80. 2. Pearl Cheese Milk with Ice Cream, $7.20. 3. Power Taro Pudding Pearl Milk, $6.60. All ingredients except milk are shipped directly from Taiwan. They use honey instead of sugar. The Red Bean Jelly Milk will start Jan 25, special price $3.99 until Feb 22. The seating/guest area is more square than rectangle so it feels more spacious. There is another location very closeby at Dundas and Spadina! I guess Spadina Chinatown must be very popular for bubble tea since there are many other vendors there. There is free WiFi. There are two gender-neutral washrooms downstairs.

I got the dragon fruit and mango green tea and roasted oolong coffee milk tea…read more This place had a wide selection that I haven't seen before like the drink that I got- the dragon fruit and mango green tea was unique and the flavour was interesting. Overall, I like the wide bubble tea selection they have and how easy the place was to find.

This is not like my other RoyalTea experiences sadly. We…read morecame here on Saturday night to get some bubble tea because we didn't want to get anything from Square One. Decided to try this location because it was on our way home. Parking is kind of small, but we managed to find a spot. Came inside and the lady working there had a lot of energy. We ordered our usual, but the hand crushed grape was a new drink, so they checked for the ingredients and made sure they had it, which they did but they didn't have it in their system, so they punched it in as strawberry and said they'd make the grape. We then paid. The girl proceeds to fiddle with the machine for the receipt, but clearly, not the first time this has happened and I guess the guy making the drinks forgot our order and made us strawberry with lemon it. It was extremely bitter unlike any strawberry we've ordered in the past at the other locations.. we didn't want to bother asking him to remake it because we were just tired and wanted to go home. (FYI, we didn't taste it until AFTER we had left the store.) Safe to say we're not coming back to this location at all. At least my lemon one was made right, except the aloe jelly was missing...

This is their newest location that had their soft opening on 2020-12-14. It is very modern and…read morespacious inside. I like it. It is long and narrow. During their soft opening, you can buy one and get the other at 50% off. But if you order from F.O.D. during the holiday and buy 2 or more drinks, you get 50% off the entire order. But the FOD prices are inflated. We bought the following: 1. Coconut Mango Crystal Pearl, $6.49 (FOD $8.19) 2. Strawberry Slush + Signature Cream Cheese, $5.49+$1.50 (FOD $6.89+$2.00) 3. Taro Sweet Rice Milk Tea + Signature Cream Cheese, $5.49+$1.50 (FOD $6.89+$2.00) The ingredients for each of the drinks were fresh. You could definitely taste the mango, taro, sweet rice, and strawberry. I would definitely recommend these 3 drinks. It we bought the 3 drinks at Tika, it would be $16.98+tax. We paid $25.97-$12.97+$0.99(service charge) = $13.99+tax. Even if we only bought drinks 2 and 3, Tika would charge us $10.49+tax but FOD would charge us $8.89+$0.99 = $9.88+tax. 2021-006

New BBT shop with a promo deal which attracted me in with their buy one get one half off deal. They…read morealso have Uber Eats deal buy one get one free on certain drinks not the top 2 popular choices. Ordered their top 2 popular drinks at 25% sugar no ice: 1. Coconut Mango Crystal Pearl 2. Tiramisu Milk Tea The drink combos are unique and yummy! I especially like the crystal pearl which had a nice chew and the merry of mango and coconut is a delight without being overly sweet or tart. I can see why it's the most popular choice! The Tiramisu drink was also nice if you want a bit of caffeine kick with a creamy taste of Tiramisu. Though it was sweeter than what I expected at the 25% level. It tastes great but I could only imagine that regular sweetness would be way too much. I would be interested to try their other unique drinks. Their menu stands out from other bubble tea shops, so definitely worth checking out especially with the promos going on.

I went to this location a while ago, during the summer, when the weather was extremely hot! Nothing…read morelike a cold cup of milk tea to cool yourself off, you know? This was actually my first time visiting any Palgong Tea but after a recommendation from a friend, I couldn't keep putting off visiting this store because I was already somewhat in the area :D When I walked in, one of the workers was hard at work taking promo shots for new drinks that were incoming. (he ended up giving us a few of the drinks to take with us to try but shhhhh) A different worker helped us during our visit to the store and she was extremely friendly! I ended up getting my standard drink of -[OOLONG MILK TEA] in large $4.49 with the least amount of ice and sugar possible! I usually always go for this flavor of milk tea because Oolong is one of my favorite flavors of tea to drink. This is usually how I establish a baseline to see whether or not I'll be back to try some more adventurous drinks! If you're wondering, I'll definitely be back and I have my eyes on a couple of drinks already.... -[TIRAMISU MILK TEA] *seasonal* I guess I have to go back REALLY soon or else this drink may evade me forever D: -[STRAWBERRY EARL GREY MILK TEA] This sounds like it could very well be up my alley because I love earl grey and the flavor of strawberry! I honestly don't see how this combination of flavors could go wrong so I guess I'll have to try either this or the tiramisu one on my next visit! Give this place a try because I heard their cheese foam pairs really well with their Oolong Milk tea! (I still have to try this combination to verify it but I trust the friend who told me this haha)

Super cute new bubble tea shop at Yonge and Steeles area! Randomly found this place looking for a…read moreplace to go to for a late night bbt run and was pleasantly surprised. Inside has a lot of seating options and the decor is modern. They also have free wifi (pw: 80808080). The staff are very friendly and helpful when deciding which drink to get. We got the mango black tea with milk foam and mango smoothie with pineapple jelly. The mango black tea was so good! It is now one of my favourites. You can taste the mango pulp in the drink, and the milk foam is a nice touch. The mango smoothie was average, nothing outstanding. However, the pineapple jelly was different and went well with the smoothie. A bonus is that their prices are not as expensive as the big chains here like Coco, Chatime, etc. Great place for good and reasonably priced bubble tea. Would recommend you give it a try!

Discovered this new shop and love it!…read more My favorites are the OG milk tea ( strong flavours and has a little bit of coffee ish after taste tooo) and the lavender milk tea (love it, so floral and creamy). Can't really find any other bubble tea shop that offers lavender. They have so ma another uniques flavours I have yet to try. Definitely recommend for anyone to try new flavours. Their taro boba are the best!

Amazing Milk Tea Bubble Tea…read more Got the Brown Sugar Milk Tea from 1011 Sip Tea Toronto. The milk tea had the right amount of sweetness to my liking. The boba was also top notch compares to other places. The boba's white color was unique and special. It was called Crystal Boba. We also got the Fresh Mango Cheese. It was creamy and smooth. You can taste the cheese on top of the drink. The location is conveniently located between Christie Station and Bathurst Station. It doesn't matter if you come from the West or East side, you will find this place easily. They have other items on the menu that I will definitely check out. If you are looking to try a different bubble tea from the norm, I recommend to check this place out!