We've bought 7 cars from Spitzer Toyota. 6 new and 1 second hand. Our last cars bought were a new…read more2021 Highlander and a new 2025 RAV4. Our 4th RAV4. Never had a single problem with any of them. The people in Sales are great to work with. Friendly and knowledgeable. We have our cars maintenance/service done at Spitzer. The service department people are great! Very friendly and understanding of your concerns. The people in the bays when you pull in for service couldn't be nicer. They've done minor work on my car, like checking tire pressure without charge. Always willing to lend a hand and answer questions. I recommend this dealership for anyone looking for a reliable car and great employees.

I purchased a 2024 Toyota Grand Highlander from Spitzer Toyota (Monroeville, PA), and…read moreunfortunately, my ownership experience has been plagued by significant safety recalls, mechanical failures, and frustrating service hurdles. While the vehicle has potential, the reliability and initial customer support have been far below Toyota's reputation. Major Issues Encountered: Safety Recalls: Shortly after purchase, the vehicle was hit with the June 2024 side curtain airbag recall. Knowing that safety features might not deploy correctly in a brand-new family SUV is deeply concerning. Drivetrain & Electronic Glitches: I experienced persistent noise and vibration from the front CV joints/axles. Initially, the service department dismissed my concerns, claiming the vehicle was "fine." It was only after I insisted on a ride-along with a technician that they finally acknowledged the technical failure. It took several appointments to get this "annoying" and "noisy" issue resolved. Hybrid Battery Failure: My wife was driving when the dashboard lit up with every conceivable warning (Engine, Transmission, Airbags, Toyota Safety Sense). The car entered "limp mode," refusing to go over 30 mph. Toyota kept the car for an entire month to replace the hybrid battery chip. While a loaner was provided, a total battery system failure on a new vehicle is unacceptable. Power Liftgate Malfunction: Most recently, the trunk sensor has failed. The liftgate opens electronically but refuses to close via the button. Because it is a power system, closing it manually is difficult and counterintuitive. Driving Dynamics: The driving experience is significantly less refined than other Toyota models I've driven. Specifically, the braking system is not very responsive compared to the regular Highlander or the Toyota Venza. It lacks the "bite" you expect in a large SUV. Furthermore, you cannot drive this vehicle aggressively; it feels less comfortable and less satisfactory in its handling than the standard Highlander. Verdict: Between the mechanical defects and the initial struggle to have my concerns taken seriously by the service team, I cannot recommend the 2024 Grand Highlander. For a vehicle at this price point, I expected much higher quality control and a more proactive service experience.

For 3 months I looked for a car. I contacted Enterprise and they promptly returned my call and…read moreworked with my busy schedule, being very patient, but Brody politely continued to work with me. When I did arrive Larmier was waiting for me outside very welcoming. He knew exactly what I wanted and without hesitation took me straight to the Subaru I had in mind. Lamier didn't waste any time telling me every detail about the automobile. He didn't waste my time with a bunch of double talk. He got straight to the point and put me in the car I wanted. The management team of Luke and Bryant were very friendly and accommodating. My experience at Enterprise car sales could not have went better. Knowledgeable and very friendly. Thanks guys.

Enterprise was the most unreasonable car dealership I have seen they need to honor their…read moreapplication process as well as their customers!

My experience start to finish was amazing. When they say welcome to the family they truly mean it…read more I had a conversation with Winnie and she answered every question I had. I did a thorough test drive with Evan. Derrick gave me a tutorial that was top tier. Everyone was kind and helpful. I was grateful that Mr. Biondi took time out of his day on 2 occasions to check on me. In this day and age you don't see that very often. It reflects the dedication to high level customer service. My car is amazing and I highly recommend Biondi.

Don't buy a pre-owned vehicle Biondi Lincoln unless you want a vehicle with multiple issues. They…read moremust not inspect or repair vehicle prior to sale. Within 30 days of purchase repairs needed was a control arm, strut, and A/C compressor. The gear shifter illegible and no operations manual provided. Bait & Switch extended warranty. Dishonest Sales Manager, Sale Rep, and ownership doesn't deal in good faith and is dishonest. Go to any other dealership that actually care about its customers and wants to build relationships and sell multiple vehicles. AVOID at All Costs. Save Yourself Aggravation and the dishonesty of Biondi Lincoln. BEWARE AT ALL COSTS.

This was the best car buying experience Ive ever had. It doesn't matter if you're buying from…read moreout-of-state, in town or moving, they'll give you a very fair price. There's no haggling and it's a very easy experience that becomes fun. While all the staff appear to be great, Tim Bortmes is who I'd recommend you ping if you're interested in a KIA. He used to work for Mercedes and will get you a car quickly, cheaply and it's fun. The dealership is small and family-owned, which is why they aren't open on Sundays but they're good to their staff. They give you free car washes and the first oil change is free and they do all of KIA's warranty and service needs. They also own the Jeep dealership just down the way, which you might accidentally think is the KIA one you're first time. They can get inventory from other places quickly though, and you'll find most of the KIA's come feature rich, so you don't have the stress of trying to get a set of things from different packages or spending vastly more to get one thing. In my case, I got a better color, alloy wheels and something else for only a $1k more by getting the next trim model; which aren't all tens of thousands apart. So while the base models of everything are feature rich if you don't like the color, you can typically get a different trim model and in my case the wheels alone cost more than the $1k difference for the next trim model. KIA has taken a lot of the stress out of buying a car and they offer a 100k mile warranty, so you don't need to feel pressured to get a service contract, however you can add them later, which some dealerships generally don't do. I studied several negative reviews since I'm on the Elite Squad and they are either not genuine issues or are old. They're very nice folks, which is not allways the case with other dealerships. Another big thing is they have honest pricing and don't upsell things like documentation fees. You'll only pay the bare minimum for registration and taxes in your state, which they have to collect at purchase if you're considering a transfer tag. In the end, I paid less than the invoice price and got a very good deal. If you aren't paying cash, one thing I'd recommend from observing some folks the day I bought my car was to get prequalified and see where your credit score is; don't decide to try and buy a new car while getting an oil change or for your kid on a whim. Then you can quickly compare what you've found and they have. I saw some folks try this and they always have good deals on the cars, but they don't have infinite salespeople, so it's kind of frustrating for others and it takes a joyous experience and makes it potentially unpleasant. I'm surprised KIA hasn't sent any kind of survey, but they'd be happy to know that Tim Bortmes and Jeff (the GM) gave me the easiest and funnest experience I've ever had. Many of the folks who work here you'd be happy if they were your neighbor. I haven't had service yet so I can't speak to some of the negative reviews but I have seen the service teams vary greatly at dealerships over the years, so if they had bad folks for a while trying to upsell stuff you don't need, they might not be there anymore. Sometimes having a GM change fixes that too, but I find some of the negative posts a little hard to believe for the present day. I also heard a rumor a customer damaged their car by doing something foolish in the car wash and then wrongly accused them of breaking their car, so that may be why they wash it for you (just my guess) and an example that sometimes a few dishonest people are sometimes culprit. A few of the folks in 2021 and 2022 with negative reviews it seems like it would have been fixed if they talked to the GM, at least the one they have now I'm sure.

Bought a 2019 Kia sorento- new to me- the process itself wasn't painful. Price was right. I needed…read moreto replace the vintage van I was driving before going to the beach. It was "just serviced". While driving to the beach today'- in Philadelphia- we had to pull over on the main highway as another driver was kind enough to honk at us to tell us our wheel looked like it was going to fall off. When it was checked, the roadside assistant asked me if I just had my tires rotated as ALL the Lug nuts are loose. Service department was quick to respond and did offer free oil change. Just very scary to be on a highway, in Philadelphia in a car full of kids.... With the tire about to fall off.

Nino Fischetti - Service Advisor listened to my problem, scheduled a visit, and was very helpful in…read moreassisting me. He is friendly and listens to customers, a nice way to do business - for both of us.

I had a great car buying experience with Brian Weiss, a salesperson at #1Cochran Subaru,…read moreMonroeville. I know how to calculate an estimate of actual dealers cost. Brien's price for the car represented a reasonable profit for the dealership, and the dealership should make a reasonable profit, but the price was also reasonable for me. Brien did not lowball me nor did he try to run any other scams; he was transparent and honest with me, and I bought the car without any hassles.

I have purchased a car with JD byrider and within a week or two the engine light came on so I…read morecalled made an appointment took the car in they said something was wrong with the sensor or something like that I don't know the air or something I couldn't I don't know I'm not a mechanic so they looked at the car and they told me like I said it was something wrong with the engine not getting the correct ear or whatever then they also told me I had bad brakes and bad rotors well my first question was why would you sell me a card not only did you put my life in danger but you put whoever was in my vehicle in danger knowing the brakes and the rotors were bad and the engine so took the car and they fixed it gave it back to me the same day within 2 days the engine light came on again I called and made another appointment and they would not return my phone calls so I filed a complaint with their corporate you can look it up and also I found a complaint with let me find the information File Complaints - State Attorney General's Office: They investigate consumer fraud and can take action against dealerships. - Better Business Bureau (BBB): Helps mediate disputes. - Federal Trade Commission (FTC): Oversees deceptive trade practices nationwide. - Consider Legal Action - Individual Lawsuit: You can sue for breach of contract, fraud, or violation of consumer protection laws. - Class Action Lawsuit: If multiple customers were affected, a lawyer may consolidate cases into a class action. This is common when a dealer has a pattern of hiding damage or selling unsafe cars. - Auto Fraud Attorney: Specialized lawyers can advise if your case qualifies for class action or if you should pursue individually. JD Byrider Corporate Headquarters - Address: 12802 Hamilton Crossing Blvd., Carmel, IN 46032 - Phone: (317) 249-3000 - Customer Service Email: customerservice@byrider.com - General Contact Email: info@byrider.com Sources: So I found a complaint with both of them I did get response from them so after I filed the complaint they did take my car in and fixed it again . And I just had a friend just bought a car from JD byrider in the same thing happened again to my friend so they are doing this to a lot of people and it's not fair I hope this information given will help some people

Literally kept calling and texting me about how I missed an appointment. And the laughed when I…read moresaid I had never spoken to them, they kept asking for a man.

I came in with my 2007 Saturn Ion to have a recall fixed. My appointment was for 4 and I was told…read moreit would take about an hour. I was out of there by 4:50. I was happy with the service and the people there. I cannot remember the guy's name I dealt with I want to say Kevin Coyne but he was very nice.

I actually did not buy a car from this dealership. That was not their fault but I just decided…read morelater that I wanted to wait to buy a new car. What impressed me about this place was how they answered my questions but did not put a lot of pressure on me to buy anything. I made clear that I was at the start of my decision about whether to buy a new car and the sales person Josh clearly respected what I said. He did not pressure me nor did he ignore me. I also met the manager and was concerned initially when asked to meet him because I thought the manager was going to put the high-pressure tactic on me. But that did not happen and he only thanked me for being there and asked about my experience. Due to factors not related to the dealership at all I am not sure when I will be ready to buy a new car. I can say that when I am, I will definitely be looking at this dealership.

We brought my car in because the horn was not working. The service department is friendly and…read morehelpful, taking time to educate us about maintenance of the car. The repairs were done quickly while I waited and there waiting room with coffee.They provided. My representative could not have been better. I only regret that I cannot recall his name

My husband and I stopped at the #1 Cochran Mazda dealership in Monroeville after work last night…read more We had been in the market to get a new used car, but couldn't find the right fit. When we walked in the door, we were politely greeted by all of the employees, and we asked to see a CX-5. TJ ended up showing us the car and taking us on a test drive. He was so informative, showed us all of the features on the car, and answered all of our questions in a polite and professional manner. When we returned from our test drive, my husband and I were able to privately talk things over without any pressure to buy from the staff. After some discussion, we decided to purchase the car. TJ and his manager, whose name I didn't catch, were able to work with us to get the car for a price that was within our budget. The dealership was exceedingly busy last night, for one reason or another. The whole process took about three hours, but the staff kept us informed throughout the process, even if they were helping other people. This showed how much they value their customers, which is so important to us! Thanks to everyone at #1 Cochran Mazda who helped us last night!

My daughter bought a 2000 Kia Optima the end of September 2024. The finance person sold us an…read moreextended warranty from the "reliable" company they use called EasyCare. I had to fully purchase the warranty up front, which I did for 5 years. Within 2 months lights came on in the vehicle and my daughter took it to a Kia dealer where she was in college. The dealer told her that there was zero oil in the vehicle which is very strange and performed an oil change. We contacted Cochran about the issue and they refused to fix the issue or take a look at the vehicle. We continued to monitor the oil and got regular oil changes as required by the warranty company. In August of 2025, as my daughter was on her way back to college, her car started smoking and we had to take it to have it assessed. The bill to fix the oil issue then had moved to an issue with the engine. We submitted the bill to the warranty company and they would not cover it after repeatedly submitting oil change receipts with details. It didn't matter that we changed the oil according to their requirements they still denied the claim stating that the prior owner likely did not change it according to their requirements. I had to pay over $4k out of pocket in less than a year to have the engine replaced. At that time, I opted to cancel the extended warranty after learning from that dealership that Easycare rarely accepts claims, she had battled them on many occasions and rarely has good news for customers on their claims. I called Cochran and worked with Mike the finance person on my warranty cancelation. I explained to him that I paid in full for it and that the refund for the balance of the warranty should go directly to me, not to the balance of the car loan that is in my daughter's name. He explained that it would take up to 90 days for the refund. I called and followed up a few times and he told me it was in process. After 3 months, he stopped following up with me. I found out that the refund was put into my daughter's balance of her car loan instead of sent to me. I am owed an explanation - not only did I pay in full up front for this warranty, they would not fix an issue that arose within 2 months of having the vehicle, the warranty company would not accept the claim, so I'm out a lot of money to have it fixed and then on canceling the warranty, they did not refund me - they refunded my daughter by taking it from the balance of her loan. To boot, nobody at Cochran Mazda is providing me with any explanation of why this happened and why they are not responding to my emails or calls over the last 5 months. I've emailed and called Mike asking for an explanation, given him plenty of time to get back to me. I've called the other finance manager Tony - but his voicemail inbox is full. I've messaged them on their website and was told someone would get back to me ASAP - have not heard from anyone.