I'm a little wary of shopping here. The prices seem high and my friend Karla had an issue. But…read moretheir website is helpful to use and explore. I can't find the model I'm looking for and I'm not sure why. I enjoy driving by and looking at their cool jukebox car building, but I would need a better reason to buy there. I've also heard stories, so make sure you get a mechanic to fully look at any car here before you buy.

I picked up my truck from Carvana yesterday and my experience was generally positive, but there…read morewere a few things worth calling out. I spoke with two client service reps over the phone. The gentleman I spoke with was great and genuinely helpful. The woman I spoke with felt more dismissive, which took away from the experience. When I arrived for my pickup appointment, the rep helping me was friendly and handled everything smoothly. He even gave me recommendations for local mechanics to complete my PA state inspection. I had seen reviews saying some vehicles did not pass inspection, so I took mine in right away. It passed without any issues. My appointment was at 9 AM. By 9:30 there were three other clients waiting and only one rep working. It felt like a scheduling or staffing issue, but even with that I was only there for about an hour to an hour and a half. The truck itself was in good shape and matched the listing. The interior was the real disappointment. It was not detailed at all and placing two paper mats in the front row does not count. There was dirt on the dash and in the cupholders. Almost every hard surface has a white residue on it. Having worked in the automotive industry for six years, I would never let a client drive home in a vehicle that looked like that. I will either have to pay to have it detailed or do it myself, which should not be the case Carvana. The process was convenient and the truck was as described, but the lack of interior detailing and some service inconsistencies kept this from being a higher rated experience.

I pass 3 salvage yards and drive an extra 35 minutes to come to brickyard. Fixing my vehicles or…read morescrap have always been happy when I leave good people good prices. Can't think of anywhere else to go in the tristate that can compare or id recommend over these guys.

Brickyard sold me a fender with a slight bend on the edge that wasn't obvious to the eye until…read moreinstalled on the vehicle. When I called to have the part returned they refused to refund me claiming that I was the one who bent the part. I really wanted to like this yard, however their customer service and lack of willingness to return a part that was damaged is unreasonable and results in a loss of business for me. Find another yard.

I purchased a 2015 Kia Soul from here today...This was the best experience I have had in a very…read morelong time..My sales man was JP..he is the most kind gentleman .. He was very informative on everything ..Took his time with me,and made sure I understood everything ...It was a JOY to deal with him and Corey..They are really AWESOME guys..I'm glad i found them Annamae M.

horrible car dealership my engine light came on 2 days after purchase of the vehicle.read more

This is long overdue, and I am sorry that I don't remember the salesman, but my story should help…read moreyou identify this GEM of a man. I bought a 2019 Highlander, they said it was the demo model, in August 2019. Salesman couldn't have been nicer. Bought my kids snacks and drinks. When he heard my husband was ill with cancer, he was so sympathetic and helpful. I love the car. But, here's the best part. Some days later, I was eating at Eat 'N' Park with my kids and ran into same salesman. He remembered me, asked how my husband was, and then he asked how the car was running. I said great, but I'm having a little issue with the trunk not opening all the way. He immediately said, "I know how to fix it. If you give me your keys, I'll take a look at it RIGHT NOW." I couldn't believe it! I said, "you're eating dinner! I'll bring it into the shop!" He says, "it'll take two seconds to fix," and insists I am not intruding! So, he takes my keys and proceeds to FIX MY CAR RIGHT THERE IN THE PARKING LOT. He was right, it took two seconds and it's been running great ever since. He showed me how to keep the same problem from happening again, and wished my husband well. We parted ways with me feeling absolutely wonderful. Please, find this man and thank him for me. Please, promote this man. He's amazing. Spitzer in general has always been wonderful, this is the third car I've leased from there. After this, I'll never go anywhere else.

I purchased a 2024 Toyota Grand Highlander from Spitzer Toyota (Monroeville, PA), and…read moreunfortunately, my ownership experience has been plagued by significant safety recalls, mechanical failures, and frustrating service hurdles. While the vehicle has potential, the reliability and initial customer support have been far below Toyota's reputation. Major Issues Encountered: Safety Recalls: Shortly after purchase, the vehicle was hit with the June 2024 side curtain airbag recall. Knowing that safety features might not deploy correctly in a brand-new family SUV is deeply concerning. Drivetrain & Electronic Glitches: I experienced persistent noise and vibration from the front CV joints/axles. Initially, the service department dismissed my concerns, claiming the vehicle was "fine." It was only after I insisted on a ride-along with a technician that they finally acknowledged the technical failure. It took several appointments to get this "annoying" and "noisy" issue resolved. Hybrid Battery Failure: My wife was driving when the dashboard lit up with every conceivable warning (Engine, Transmission, Airbags, Toyota Safety Sense). The car entered "limp mode," refusing to go over 30 mph. Toyota kept the car for an entire month to replace the hybrid battery chip. While a loaner was provided, a total battery system failure on a new vehicle is unacceptable. Power Liftgate Malfunction: Most recently, the trunk sensor has failed. The liftgate opens electronically but refuses to close via the button. Because it is a power system, closing it manually is difficult and counterintuitive. Driving Dynamics: The driving experience is significantly less refined than other Toyota models I've driven. Specifically, the braking system is not very responsive compared to the regular Highlander or the Toyota Venza. It lacks the "bite" you expect in a large SUV. Furthermore, you cannot drive this vehicle aggressively; it feels less comfortable and less satisfactory in its handling than the standard Highlander. Verdict: Between the mechanical defects and the initial struggle to have my concerns taken seriously by the service team, I cannot recommend the 2024 Grand Highlander. For a vehicle at this price point, I expected much higher quality control and a more proactive service experience.