Terrible service. When I picked up my VW after a state inspection and 60k service, the engine light was on and my turn signal bulb was out. No one checked to make sure the engine light was not on before they returned the car to me. Further, the service department does not answer their phone or check their voicemails. Not one employee apologized or for the inconvenience when I returned. After the engine light came on again a day later, I escalated the issue to the general manager hoping for someone to take some accountability and was surprised to find that he did not care about the case or about my business. He actually stated that if I "had a bad experience, I should not come back". He made no attempt to win back my loyalty or take any accountability. This was crazy to me because I am in the market for a new VW. I will definitely not be buying it at Day. My recommendation as a savvy VW driver and reasonable human being is to never visit this dealership for sales or service. read more

My wife and I were very pleased with the service we received at Imports by Day while purchasing our new VW Passat this past week. Craig and Brad were extremely knowledgeable, professional and displayed a high level of customer service. My wife had driven a Subaru for the past 6 years and had several questions regarding the safety and performance of the vehicle. They not only knew their product line but also their competitors. They went above and beyond to describe the technology and engineering that went into the many safety features available in the Passat without downgrading the competition. A major deciding factor of our purchase was the ability to take the Passat home overnight to get a real life feel for driving the car before we made the purchase. Test drives are nice but until you take it on your daily routine you don't know how well it will perform. In addition to the numerous safety features that my wife was insistant on, the Passat has plenty of gadgets, a ton of power, is very spacious, and looks "gorgeous" as my wife would say! We would highly recommend not only the Passat but more importantly Imports by Day for their amazing customer service and selection of vehicles. Great experience overall! read more

I wish I could give them a negative 10! This place sucks!! They charged me $800 for a starter that is usually only $120. NEVER EVER GO HERE THEY WILL RIP YOU OFF read more

I brought my Audi to Imports by Day to have some repairs done. It ended up being there for a few days due to a part needing to be ordered. When I arrived to pick up my car the male service adviser said to go inside to pay, he proceeded to pull up my car. My car was brought inside the service bay while the adviser took a quick walk around. Immediately after leaving I pulled into a gas station a few miles away. As I was walking around my car I noticed multiple deep scratches on the left rear of my bumper as well as the trunk and portion of the taillight. It looked like a grizzly bear or velociraptor clawed the back of my car. This damage was definitely NOT present when I brought my car to Day! I take exceptional care of my car and was shocked. I called Day and left a message, then turned around and went back. The same male service adviser was inside with a customer. When he walked out I stated my car was scratched, which it was not when I brought it there. He said he would be with me in a moment and went back inside. After coming back out again he walked right past me with a female customer. As I started to get his attention he said he would be with me in a moment again. When he walked back into the service bay where I had pulled my car I pointed out the damage. All he said was "we will take care of it". He didn't even question that it had occurred. This leads me to believe that he knew the damage was done. I am assuming he was hoping that I would not notice the damage for a few days so they could not be blamed. Zero apology was offered. I mentioned if he could write something down, just so there is some form of proof that my car was damaged. He arrogantly pointed to his head and said "it is all in here." I calmly stated that I trust him, but would prefer if something was written down. He then abruptly blurts: "You don't even know me from Adam. I could take you outside and shoot you...but I am a good guy." I couldn't believe that this is how I was being treated as a customer, especially considering my property was damaged, and I just paid over $1400 for repairs! He then proceeded to quickly jot down on his business card the areas of my car that were damaged, and then initialed it. I was told his manager on vacation and would not be back until Thursday (this was Monday). He said to call back on Thursday to see how the situation would be handled, but mostly likely I would drop my car off the following Monday (they would loan me a car) and their paint chip guy would come to see if he could fix the scratches by air brush. I stated that the scratches look pretty deep; I don't think that will work. I was told if the paint chip guy can't fix it, then it will go to the body shop. When I got my car back it was dusk and didn't have time to do a thorough inspection in the sunlight. The scratch on the trunk was only filled in and still visible from a few feet away. I questioned this, and the service adviser states "well there are other scratches on the car." So this means that it is okay for them to not fix THEIR damage correctly? I was tired of dealing with this service adviser and ended up leaving. Once I was able to inspect the car in the sunlight I noticed that 3/4 of my rear bumper was a different shade. There were also run marks and what looked to be dirt behind the paint. I went back to Day and showed it to the service adviser and the service manager. They said that they don't see anything wrong and bring it back after a month. To summarize since this review is getting very long, I ended up having my insurance company survey the damage and they clearly saw the poor workmanship and issues I stated earlier. Since Day would not take responsibly for repairing my car to the same condition as it was brought to them, I had to take matters into my own hands. I ended up paying my deductible and having an Audi certified body shop fix the damage. They removed the bumper and repainted it entirely (how it should have been done) and I was happy with the results. My insurance company repeatedly tried to recover the money from Day and from what I last heard finally settled with them, but they were not able to recover my deductible. The only positive to this story is that my manager at the time decided to purchase a new Volkswagen at another local dealer due to hearing my experiences with Day. They definitely lost a lot more money than if they just repaired my car correctly. Note: I have since been to both South Hills Audi and Sewickley Audi for maintenance after I vowed to never return to Day again, and the experience was night and day better (no pun intended)! read more

My son' has a 2009 VW EOS with about 26000 miles. It's out of warranty. The check engine light came on and it was leaking antifreeze (tiny bit). They had the car forever, replaced the pump (got VW to pay for some of that) then called and said the fuel injectors were bad (really?) costs to replace 1700. I put apiece of cardboard un der the car in the garage. It was still leaking, now more than one spot. Took the car back. Let them have it for 10 days while we were out of town. Norb said the plug on the oil pan was stripped and the pan was cracked. A mere 500 or so to fix it!! They came up today and picked my son up to take him down to get a rental. Imports by Day will pay for it this time. THIS is the worst service center I have ever dealt with, they never return your calls and never have your car when promised. When that car was brand new (hardtop convertible) 600 miles on it. The roof got stuck and went off track. They said my son caused it, would not pay a dime. It was almost 10,000 dollars. VW is horrible, horrible, horrible. They could be giving cars away and we would have to pass. I highly recommend finding a different place to do business. What is terrible is you have no recourse but to pay!! I know the odds of fuel injectors going bad......I don't believe them, but am at their mercy. Stay away and save a lot of money. I hope this helps some people, I wish I would have read a review or two before purchasing from Day!!' I had to add this today.......Norb said there was something wrong w the transmission, the car would not back up. OMG BUT he said he got VW to pay for that repair (1700 dollars) This is insane since the car has been going backwards w/no problem. Not only are they scamming customers, they are scamming VW for warranty repairs that are not necessary. The car is home now today. I put s sheet of panelling under it to check for leaks in the morning. Betcha there are a few. STAY AWAY!! read more

I recently totaled my car, and found a great deal online at Imports by Day. I had never been to the dealership even though I've been a long-time audi lover. The staff was quick to find me a salesperson to show me what I came to see (even though I ended up leaving with something entirely different.) Joey Heinauer was my salesperson and I loved that he wasn't overly pushy, but had great recommendations and was able to show me everything I asked to see. Also, he quickly caught on that safety in a vehicle was very important to me, and was able to emphasize the safety features on the cars. I ended up purchasing a Black 2015 Audi A3. It's beautiful and I love it! Joey was a wonderful and knowledgable salesperson and was sure to follow up with me even days after he sealed the deal. Jason was great to deal with and was very personable and helped make the experience run quickly and smoothly. Andy was excellent when it came time for the actual transaction. He also was not overly pushy and he was honest in suggesting additional warranty options. All of these guys were personable and the customer service was second to none. I highly recommend Imports by Day! read more

Terrible. I have never been so belittled at a car dealership, and this is my 3rd car buy. I went to Day Audi on Saturday, November 3. The dealership closes at 6pm, and I got there around 4:45. I made contact with Damien Resick, and he showed me some vehicles that I wasn't too interested in. At 5:45, he showed me an Audi that I liked, it was new and just outside the service center. We went out for a test drive. I liked the car, and he told me that since it wasn't ready, I would need to stop by to get the details on price. OK. As we drive back to the dealership, there are cars at both the entrance and the exit, and Damien directs me on how to enter. [a different, confusing way.] He then tells me to get out the way that I came in. As I pulled out of the parking lot, I had no idea how to get out of there! It can be quite confusing, surrounded by brand new cars on all sides. I tried to follow the narrow aisle, and ended up driving around for nearly 20 minutes. I know this doesn't reflect well on me, but I really could not remember which narrow aisle I had taken while Damien was directing me! By this time, I am nearly hyperventilating because I think I am stuck in the dealership. I call the number on the card that Damien- and there is a recording saying they are closed, and a VM. After what seems like an eternity, I saw a way out through the adjoining Chevy dealership's service center. But, I drove too far past it, and there was no way to keep going, and not enough room to turn around. But, I see a security guard. He tells me to back up, and he will direct me. I back up...and he tells me to keep coming...and I hit blue poles outside the service center that are 3 ft tall...that there is no way that I can see from the car. He LAUGHS...and tells me he is sorry; He didn't see the poles. I start crying because I was getting ready to trade in my car...and nobody at the dealership is answering the phone, so I can't even leave a message for Damien. I asked the security guard for a card, and he tells me that he doesn't have any. He then tells me his name is Charlier Gardner [yes, a made up name] I take Monday off of work to address this with the dealership. After 17 attempts to call, I drive there. Neither Gary nor Damien has returned my call. I did get familiar with both the receptionists at the Chevy dealer, as well as the receptionist at the Audi/Volswagen Dealership. Damien acts surprised to see me, tells me that he has not checked his VM, and I tell him what happened. He tells me that it was the third party security company guard, and was not surprised that I got a fake last name. He then keeps me waiting, and tells me he will talk with Gary- the manager. Yes, you guessed it, waiting there....then told that Gary will call me back. OF course, doesn't call me back, so I stop BACK by...and he then tells me he will walk over next door and talk to the Manager of both dealerships. He comes back and tells me there is nothing they are willing to do. Not calling me back...having me wait while you discussed with Gary initially---all was a belittling experience. What makes me sad is how this was handled. Stuff happens, I get that. However, if at least someone admitted there were no signs with exits, or they could have moved the car at the entrance so I could have gotten out--SOMETHING. I was not looking for compensation- even though I do believe it was the fault of the dealership. I was looking for "In the future, we will take XXXXX measures to ensure this doesn't happen again." Not only did I not get that, Damien laughed at me. OH...and this is after my experience with him as a salesguy wandering around a lot instead of asking me what I wanted. You know, I went to a dealership FOR the service. I could have scoured CarFAX or someother venue, but a dealership charges a premium because of thier customer service. Dear Day Auto: FAIL. I have since found a car that I am happy with. Thank you for your poor service. Had it been good service, I could be driving an Audi right now. This is the second review that I have written EVER. I rarely am upset enough to tell the world..but guess what Damien Resick and Gary Desanzo? You inspired enough passion in me to write this review. Congratulations. I still hope that something about your 'customers after close' procedure changes to prevent this from happening again. Oh...and Gary, if you really did speak with the manager of the Day Automotive group, and that person is unwilling to make any chagnes, that just makes me lose my faith in car dealerships. Sad. read more

If I could give this dealership zero stars, I would. I've never felt so insulted trying to purchase a vehicle in my life. I was looking to trade my 2012 Jetta in on a used 2015 Audi A3. The price of the Audi was fantastic, mileage was great- no complaints in that department. The salesperson I had, Edward was extremely nice and caring- no issues with his service either. My issue comes with the sales manager Brad... My vehicle is in excellent condition (no major scratches, dents, 30,000 miles, interior is in great condition as well). I was offered $10,500, nowhere near KBB value. Now, I'm well aware I will never get the value of my car- but please do not insult me. I was given the monthly payments of my potentional new car, I refused. Edward goes back to Brad, who wouldn't make any sort of deal with me. What? You can't negociate with me? That's ok, my money spends the same elsewhere. Sewickly Audi here I come... Or should I just forgo Audi altogether and test things out at A&L BMW? My previous experience at Day was beyond amazing, I was given more than the value of my car, it was a quick and easy process getting my VW. I'm not sure what changed. Is it Brad? Was this because I'm a woman? Oh and after I left the dealership, they had the nerve to email me the car I was just looking to purchase. What? No, I'm ok. I can go elsewhere. read more

My car broke down in Pittsburgh last week and our first call was to Day Audi. The service could not have been better. Susan and Justin got the car in immediately and inspected. They worked hard to get the part express shipped so the car would be done ASAP. Susan communicated all changes with me and they cheerfully set me up with a rental car. If I had to break down anywhere, I was grateful to be near Imports by Day Audi. read more

This is the only VW dealer I will bring my cars to. I've had 4 VWs and when I couldn't get in quickly here in the past I've tried other dealerships. None have had the outstanding customer service of the service dept at Imports by Day. I broke my door handle in subzero temps and they sent mechanics to my home to try to fix it (out in the cold!). They have definitely stepped up their service over the past few years and have made it even easier to get an appointment that is convenient for me. I have had a few bugs in my Tiguans over the years (no fault of theirs) and when waiting for parts to be ordered they've always gotten me a loaner car if I needed it. read more

This place is terrible to deal with. My wife and I bought our Audi Q5 brand new at this dealership in 2011. When it had 28000 miles on it, the low oil light came on and we took it to the dealership. They replaced a hood latch and sent us on our way. The light came on again, we took it back to the dealership and a pressure regulating valve was replaced. The light came on a third time and an oil consumption test was started. The light came on a 4th time and we were told by the dealership that the 2.0 turbo engine in the Audi and Volkswagon vehicle had a known defect of the engine rings being to small. We were told we would have to have a piston and ring replacement. Audi corporation states the oil consumption is normal and they will do no further repairs to the car. It has 40000 miles on it and is still under warranty. Imports by Day has done nothing to help resolve the issue, other than try to buy the car back at an auction price, so they can make more money off of us. Be wary of Audi and Imports by Day, no loyalty to customers at all. Audi will not stand behind their product. read more