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    Twin Willows Auto Sales

    3.2 (5 reviews)
    Open 9:00 am - 7:00 pm

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    9 years ago

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    Tom Henry Chevrolet - Outside of service drive

    Tom Henry Chevrolet

    (10 reviews)

    I'm not one to leave reviews, but I wanted to make sure that this doesn't happen to anyone else. On…read moreJune 19th 2019, I inquired about a used Corvette for sale on Tom Henry Chevrolet's website. The sales consultant, John Taliani, was working with me on this deal. After confirming the vehicle was available for $30,000 I was told to put a $1000 deposit on the car to hold it. Within the hour I had financing approved and paid for an inspector to go out next day to confirm the condition of the car. After numerous calls back and forth, John concluded the conversation telling me that he wanted to see if the dealership could match or beat my financing. Within two hours, I received a phone call from the used car sales manager, Ross Caruso, only to find out that the dealership ended up selling the car from underneath me. With John not returning my calls, I called Ross back to try and figure out why they sold a car that was on hold for me. Ross told me that "because I was sending an inspector the next day, the car couldn't be marked as sold and deposits on cars were for customers that were serious about buying the car, but just needed to get everything worked out". This didn't make sense to me so I asked if I could speak to the General Manager. I then spoke to the General Manager, Corey Holland ,who immediately informed me that "there was nothing I could do about the situation and that's just how the used car buying process is". I told Corey that I didn't understand why the dealership sold a car that I had a deposit on. Corey stated that they don't accept credit card deposits from out of state due to Pennsylvania state laws (which is non-existent) and then questioned me on if I really gave John my credit card information. Long story short, they sold the car that I had a deposit on from underneath me and poorly handled the situation. I have bought cars from out-of-state my whole life and have never dealt with a salesforce that was so unprofessional and deceiving. Out-of-state buyers should be taken just as seriously as in-state buyers. Tom Henry Chevrolet should be ashamed for operating in the fashion that they do. The process of purchasing a vehicle is weighted heavily on having trust in the dealership and its people that you are working with. Tom Henry Chevrolet completely failed the consumer and proved that their profit is more important than the customer. This dealership has failed on their own mission statement with the intent of "being treated like family". I strongly urge anyone looking to purchase a vehicle from this dealership to consider my experience before putting your trust in them.

    From sales to service and even the paint shop, everyone is extremely friendly and helpful. The…read moresales people and down to earth and don't force a sale on you.

    Twin Willows Auto Sales - car_dealers - Updated May 2026

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