DON'T WASTE YOUR MONEY HERE! I paid $28 and tipped $5. No air freshener, never touched either edge of the dashboard and the tires were still dusty (Supreme wash includes tire cleaning and shine). When I asked if the tires could be cleaned the supervisor (2:45pm on Sat 6/28, dark hair and goatee) commented that they offered a mud removal service. He did apply more shine, but mentioned that he couldn't get them clean w/o paying for the additional mud removal service. Yes, the tires were VERY dusty to begin with due to driving on a dirt road, but that's why I paid $28 for them to be cleaned. When I commented that I could have gotten them clean w/ a sponge at home he told me that "they didn't have a sponge." Never again Cobblestone! read more

I paid for their top car wash. I wasn't expecting detailing quality but they did not clean the mid row of my three row suv. There were renters in my car with kids so crumbs, foot prints on seats, dirty mats. They didn't touch any of them. Only cleaned the front that I would see right away. Never go there again, unless you need to inspect your car after and make them do it right. read more

Where do I start if i could rate this location with negative stars I would. DO NOT GO HERE FOR CAR SERVICE. I came to this location to get my oil changed. After my service was completed I drove it and I was not even off the property when I noticed that my car wasn't driving properly, and because of where I was located in the street, I had to go to the light in order to turn around to have them look at it again. While I was waiting at the light my check engine light came on as well as my oil light and then my car shut off. I was able to turn it back on and drive it back around to have them assess the issue. I was assured by the manager of the service area, Rob that their service wasn't the reason my car was misfiring and turning off. After doing a soft diagnostic on my car he recommended me taking it to a full-service place to have an official diagnostic performed. Again, he reassured me that nothing they did would cause this issue with my car. TURNS OUT that their service did in fact cause the issue with my car. They did not put the right oil filter in my car or placed a defective one in my vehicle, which cause my cam phasers to go haywire. $106 later I had to have my regular mechanic fix the problem. I brought the oil filter back to them to request a refund due to their mistake and I was advised that they can send it out for an assessment and then IF it was determined that it was defective then at that point, they could provide a $45 refund. (Wasn't that the point of having a full-service shop take a look at my car, per the direction of Rob) meanwhile I already paid them $45 for shit service and then $106 to have the problem they created for me fixed. All in all, I will never go to another cobblestone to have car services done. I thought it was convenient because they are open on the weekends, but they cost me more money than needed to be spent and did not want to provide me with a refund for their mistake. read more

After attempting to contact customer service several times Monday no call back, no response to email.... The only response is by YELP, and it's not genuine, they offer zero help to resolve issue. Contact BBB if you have issues not cobblestone. . read more

Cobblestone Auto Spa - Scam. - Car Wash Near Me - Phoenix, Arizona

I highly recommend this location for oil changes and car washes! Great deal for either option. I've been a few times and have a really pleasant experience each time. All of the staff are incredibly helpful and really kind. My car wash with the full cleaning of the inside took maybe 20-25 minutes. I think that's a really reasonable amount of time for the full inside of your car to be wiped down and vacuumed and again, at a great price!! My oil change also only took 20 minutes and they gave me a gift card to return at another time for my car wash because I just didn't have time that morning. 10/10 all around! read more

THEY STOLE MONEY OUT OF MY CAR. I WILL NEVER GO BACK HERE. STAY FAR AWAY. I had the wash and interior cleaning. When i was done , the money i kept in a special closed console in the car was gone. They denied it obviously. NEVER GO HERE read more

I've been coming here for about four years and never once had a bad experience. They do a great job and my car always looks nice. I get my oil changed and have the car wash membership. People who complain on here are ridiculous. If you want more than the Basic Wash then you should pay for the upgrade. I made the mistake of taking my car somewhere else for an oil change and they didn't properly seal it so oil leaked everywhere and the guys here cleaned off my engine and did damage control. I occasionally bring in a child on the spectrum and the staff always is so sweet to him. They gave him some promo sunglasses he wears all the time and talks about how cool it was they did that. The staff even asks about him when I come in. Really amazing group and I HIGHLY recommend :) read more

I come here primarily for my oil change. The same guys have been working here for awhile and I feel like they always take care of my car. Josue has been helping me out for several several years at this point and I'm always happy to see him when I come here. He provides great customer services and recommendations plus the occasional upsells. Appreciate his work and attention and appreciate the other guys here that work on my car. Four stars instead of five is just based on the car wash. It's a decent car wash but could do a bit better. Five stars for the oil change team though. read more

Chaotic, rude, rushing, unprofessional, upselling everything. Bye! Quick Quack is way better-

Way too much money for a wash that is mediocre at best. Before I left their parking lot I saw several dirt spots that hadn't been cleaned. Don't waste your money here. read more

When you're paying $40 a month to have unlimited car washes and this is the kind of work you're paying for. Dog hair everywhere. read more

Cobblestone Auto Spa - This was after they said they vacuumed my car. There is hair everywhere all over my backseat. They obviously didn't vacuum any of it. - Car Wash Near Me - Phoenix, Arizona

Gantzel carwash location by dutchbrothers You suck! Broke my arm of my windshield wiper and then today I got attacked by three juvenile punks that I am required to have a sticker on my windshield. Since when? Been a member for over two years. My husband was there yesterday and no one had a problem when he showed his sticker which is NOT affixed to the windshield. You can clearly see that my car is a lexus and I can produce a driver's license or they can quiz me on any information with regard to my account but you do not get to treat a customer like this!! Poor management! Poor policy. You lose. My husband will be canceling as well. Do you not realize there are car washes on every corner? You have two stars. No wonder! I apparently am not the only customer you have mistreated and pissed off. Bye Felicia!! read more

Now I remember why I only go to the North Scottsdale Cobblestone. This location on Bell Road is terrible. Employees checking you in have poor attitudes and the process is as slow as molasses. I'll drive the extra distance for decent service from now on. read more

Watch out they will STEAL FROM YOU. I had a birthday card with money in my glove compartment and after the wash it was no longer anywhere to be found. I even tipped before i realized the card was missing. DO NOT GO HERE AND GIVE THESE THEIFS MONEY read more

Terrible service! Paid 40 dollars for top tier wash and they did not even wipe dash or doors off. Windshield still dirty, and bugs left on bumper. read more

Horrible customer service. Interesting as I go to write this I see another review 2 weeks ago stating unprofessional and rude. Validated my feelings. It's been many years since I have been to this location due to poor service quality. I figured in time all things change it was worth another shot. Upon arriving today two associates were so busy talking they could not acknowledge me enough to stop their conversation and tried to just waive me through the express lane.... Which I did not want. Upon addressing them on lack of acknowledgement and poor customer service it shows they do not want my business. The one person immediately said we were almost done like I was in the wrong for even suggesting I was slightly annoyed since I wasn't sure where to go. I found out he is the GM which is extremely disappointing since he was demonstrating a poor way of interacting with a client. I strongly advise if that is the leadership in this establishment stay far far away. Hopefully that was a bad day for him but he should have assumed accountability and the issue would have resolved instantly. read more

I just took my car there right from work to get it washed. I got there at 4:30pm and had the premium car wash. I sat in the store waiting for it to get done. No one ever came to tell me it was done. At 6:10pm I went up to the counter to ask about my car and I told the person at the counter that I could actually see my car in front of the detailing section. I was informed that detailing was closed. They ask someone about my car and they told me to go next store that they would have my keys. I asked the guy there about my car and he said he had my keys. I informed him that no one told me that my car was done that I was there for over an hour and a half. When I got in my car which I knew they didn't even put my floor mats in the car. They were left in my trunk. How could no one let me know when my car was done. If I didn't go to the counter were they just going to leave my car sitting in front of the detailing section? This was the first time I have ever had my car washed there and I think it will be my last. read more

Your Dignity Will be Washed Away - Go Elsewhere for Your Car Wash - 51 and Bell Road Location This visit was on Monday, July 22, 2024 around 07:30am. Upon pulling up to the tollgate, an associate approached with a friendly greeting and asked if we had any questions. I replied "no" and he gave an overview of a car wash monthly package special. While processing this information and before I had a chance to reply, I was met with a condescending "I asked you a question". I knew right then and there I would never consider this offer. After declining the offer, he assisted me with selecting the appropriate car wash package and I proceeded forward. Due to the lack of signage, direction, and different track alignment at this location, I was getting my bearings and trying to figure out how to align my car with the track. The associate in the wash had me pull forward and back out multiple times, still with no explanation nor guidance as to how my car was supposed to be positioned. Finally, he yelled at me to put the car in neutral, to which I gestured towards the dashboard that I had. When we were done rolling through the machine, there was no indication as to when it was safe nor the appropriate time to put the car in drive. To those considering this location, only come here if you would like to be spoken to in a condescending, disrespectful, and unprofessional manner, while being blamed for a lack of institutional controls. The only thing that ended up being washed at this Cobblestone was any semblance of professionalism and human respect. Needless to say we are not returning. read more

Cobblestone goes ahead and send a text out saying veterans can get their car washed for free on July 4. Yet if you're already a monthly member they make you go through Express and clean your car yourself, such BS. read more

This location used to be really good. I purchased a package, but everytime I have gone to get my car washed, they have done a terrible job. They don't vacuum the trunk when I ask, they do a terrible job vacuuming the interior, they put in air freshener when I ask them "not to". They don't wipe down anything on the interior and the exterior is mediocre. I have two more washes in my package and then I will NOT RETURN to this location. I've talked to the manager each time and they have to run the car back through and redo it because of how bad a job they did the first time. read more

Car wash places should be pretty simple. You pull up, pay, and off you go. I pull up, selected the wash I want on the kiosk. I put in my card and the kiosk froze. Not responding...so I'm waiting there trying to flag down a staff to help. A staff is walking by, I reach out the window and said hi and said the kiosk is not processing. He said he does not do kiosk. Sure no problem, but can you get someone to come? He says he just does vaccuming. Ok...? I waited...another attendant walks by. I waved at him, he looks at me and left. I kept sitting there for at least 10min. No one is here. So I just left and went somewhere else. Guess they don't want my business. read more

Cobblestone Auto Spa - Sitting here waiting and attendants ignoring me - Car Wash Near Me - Phoenix, Arizona

Horrible experience. Not worth the high prices. From the start, the high pressure sales tactics by the salesman to sign up for a membership is really irritating and unnecessary. The salesmen was basically conning me into a membership by assuming I was agreeing to it when I repeatedly made it clear that I was uninterested in it. Honestly, it made me really uncomfortable. Not a good first impression because from that point on I had a bad taste in my mouth about the place and didn't trust the business. The wash itself was just okay. There were some places inside that they could've been done better.They also didn't give me the fragrance that I wanted, which they asked ME for up front, so it is pretty ridiculous that they don't end up giving it to you. I've been to this location before and had the same experience. I'm over it. read more

spent20 bucks for car wash, no big deal need clean car but after it was still dirty, ask addy the attendant to see if they can rewash car, waited couple minutes she comes back said " not allowed " ask to speak with manager. Christian said I would have to pay another 20 bucks, said "not allowed to rewash cars". he did not deny my car was still dirty but would not under any circumstances re wash my car! and mind you this guys all of about seventeen, but no re wash!. drove down the street to SuperStar car wash, explained my situation and manager "Robert " gave me a Platinum wash ceramic wax to try out and four more car washes on the house. needless to say SUPER STAR car wash is the place to go when these clowns will not stand behind the car wash! read more

Continue to get great service Louise at check in continues to be friendly helpful and not try to hard sell me on anything great employee.

Twice now they have changed the rules how the product works that I bought. The first time I bought a package for $1,000 to wash my dually truck which came out to about $35.00 a wash. I used it a few times and they told me that they will no longer take that package and they will give me a refund the washes I didn't use. However they charged me $60.00 for each wash I did use instead of the $35.00, so my refund was way off what it should have been. Second time, When I bought the monthly package 2 months ago they included removing the mud off of my jeep, today I went in and they have now changed that rule and they want to charge $20.00 to remove the mud. I consequently have canceled by membership. Basically don't trust them. read more

So disappointed with the location at Bell RD and 51stSt!! I have an unlimited program and have been going there for quite sometime. The last three visits have been less than acceptable. They hardly touch the interior and forget about a good vacuum front and back. Missed cleaning the area at the bottom by the doors... I wanted to think maybe they just a bad day once or twice but now I realize they just don't care about doing a good job anymore. I will be shopping for a new place to get my car washed!! read more

wish I would have seen these reviews before spending money here spent $75 on their diamond package and ended up having to finish washing my car. every part of my car was dirty from leaving trash inside I put it all in one spot for them to crumbs. I will never step foot in this car wash again. read more

I went to the Glendale Cobblestone Carwash and of course got talked into their monthly package. I was told I would get for that day the best car wash they had. The font of my car was still dirty after their best car wash. My steering wheel was left with water spots. They never even vacuumed my trunk. Did I need to stand there to make sure this was done. If I could give less then 1 star I would. DO NOT WASTE YOUR TIME OR MONEY. read more

I had a car membership, Cancelled as of today 5/26/2024 after leaving my car for them to vacuum and move around to dry. When it was ready to picked up I opened the drivers side door to come to a (BROKEN SEAT PANEL) Talked to Fabian Felix @ location 15 which is located on 5050 W Bell Rd. He was very unprofessional not even willing to listen to me, talked over me. I baby this car as we put this car in car shows and meets close to every weekend. He didn't want to give me any other managers name so I was able to tell them as of what happened as we left them to wash the car. He showed me the video but was a very bad view didn't show the seat area. On the way out of his office he says to me. (it had to have tremendous amount of pressure on that, and there was only a LITTLE GUY DRIVE IT AROUND, TO ME BASICALLY SAYING I "FAT" So I finally got his General Manager name (Ivan Carrillo) let's see if he will call and try to make thing right. But according to Fabian he will not be calling. **These are the services that I had to remind them to do most day's** 1. They wouldn't vacuum the back seats 2. Windex the back windows Looks like I should of read the other reviews before trusting them to do a good job and NOT BREAK MY SEAT PANEL read more

I paid $70 for a full service clean. To include the works like dusting, interior wax etc. My car was pretty dirty and I was prepared to pay to get her nice and clean. When I got the car back there was still obvious debris on the carpets it didn't look like it had been vacuumed. I mentioned it to the gentleman and he said "yeah they were supposed to do it before brining it over here but I'll do it". I went back to the guy that sold me the service. He went to ensure they would redo the vacuum. I didn't even notice the rest of the dirt in/on the dash. I had been there for the almost an hour and a half I didn't want to wait anymore. Definitely won't be returning. read more

Cobblestone Auto Spa - Still dirty - Car Wash Near Me - Phoenix, Arizona

Apparently this is what the most expensive wash gets you. I got the top package and they literally only worked on my car for 10 minutes. They washed it, dried it, and clearly that's about all. read more

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I would give them a zero if it was allowable. Do not use Cobblestone at Bethany and I17. If you can't get your care in neutral within the 1-2 second time frame, your car will get pushed through and then they will tell you it's "too bad" and "your fault" and are forced to leave with soap on your car and no option to go back through. This was my treatment by the Manager of this location. He also said this was the "company policy". I had a membership (although I cancelled it today). I was also told that if a customer can't get it into neutral quickly enough, then it's "their policy" to not let them go through again and they have to leave the car wash with a soap-covered car. I'm putting these into quotes because that is what the Manager actually told me. It's mind-blowing that a company would treat a customer this way. Beware!!! Look at their reviews. You'll see I'm not alone in the way they treat cars and the way they treat their customers. I also spoke with a few of my neighbor friends and they told me they were treated very poorly as well and each had their own horror story experience. BEWARE!! read more

I enjoyed the unlimited premium wash for 2 months then I was declined to enter due to NSF. But there was no notification from my bank about that. I've tried to set up an account with this company, but it couldn't find my account. After making calls to the car wash I was going to, couldn't get a hold of anyone. And tried calling corporate office and couldn't get a hold of anyone there. Actually on their app I downloaded it does show any locations in Arizona. Why can they take my money, but can't find my account? read more

$40 for this? I don't even know what to say. I'll let the photos speak for themselves. So disappointed in the quality of service. read more

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I will never use this car wash again. I was "convinced" to pay $76 for this super duper deluxe car wash that was far from good. What I got was a regular car wash and not even a good one at that. The windows still had spots, my wheels hadn't been touched and my dash and internal vinyl was cleaned at. If that's what $76 buys me, count me out. read more

Just went through the wash rolled my window down to talk to the guy running the wash to make sure I was getting the platinum wash and was sprayed in the face with bug sprayer why he wasn't watching what he was spraying is beyond me now my face is burning really nice cobblestone read more

Arrived thinking I would get just a free car wash for Veterans Day but to my surprise I got a free oil change also.... I needed one so thankful! Great Service! read more

Cobblestone Auto Spa - Free Veterans Day Oil change service! - Car Wash Near Me - Phoenix, Arizona

I have called and called and called to ask for receipts for my monthly car wash. I went into the location to ask for receipts and why I was charged twice for my monthly car wash. When asked for a receipt or to cancel my membership, I was given a business card with a phone number because, at their locations, they have no access to remove your membership, give you receipts, or help you in any way. I have called this number 4 times requesting a receipt to be sent to me. They say they will send it - NOPE! When you have a fleet vehicle, you should have an option to have access to a receipt for your company credit card - NOPE! It should not be this hard or time consuming with technology as it is today. Don't bother signing up with Cobblestone if you want a receipt - they won't send it to you. I have canceled both my cars and will be taking my business elsewhere. DO BETTER! read more

This place is so overpriced. The drive though used to be $3 and because they raise their prices so often it's now $11. For a full service (inside and out) I used to get the "Basic" for something under $20. Today when I asked for the "Basic" they looked at me like I was crazy and said that their cheapest full service wash was $27 and called the "Supreme ". They said there is no wash called the "Basic" even though that's the wash I have been getting for the past 5 years. They always do a mediocre job anyways. I need to look for a new place to get my car washed. read more

22 dollars wasted,car still dirty, no receipt, employee ok don`t expect to see me again platinum spots and dirt read more