I just wanted to say thank you for the great service I received from this location. I've noticed an Improvement in the services offered over the last 6 months. The attitude of the staff and management it's really great and it is a pleasure to do business with this Cobblestone location. read more

Exterior of my truck looks great however, looks like nobody decided to touch the interior of my truck or any wheel wells... mind you... I took my truck here right after I washed it so it was pretty clean to begin with. Won't be bringing my vehicles here anytime soon. read more

Gustavo and his team are the only reason I bring my car to this Cobblestone every week! He knows us by name and always takes good care of our vehicles. read more

I went there because of the dog hair, paid $20 and they didn't even vacuum it. I understand they were busy, but how do you overlook something like that?? They have replied to my comment saying they charge extra for removing dog hair? All it needed was a simple vacuuming, it took me a few minutes to do that. Just admit you have overlooked the back seat and didn't vacuum there at all!! If you were charging extra why wouldn't you let the customer know, maybe they would want it done??? read more

Cobblestone Auto Spa - Car Wash Near Me - Mesa, Arizona

I was contacted by Jennifer through a comment on my review to reach out to the wecare@cobblestone.com. Too bad that it doesn't work. I appreciate that she commented and apologized but it didn't do anything. I like the car wash over there and I like the guys that work over there [most work very hard], but Laziness at the detail area shouldn't be tolerated. No need to reply Jennifer, as your link doesn't work!! read more

Yikes. The reviews on this place are awful but I tend to agree. I've been coming here for years and never been too impressed. I come here like many because it's convenient and most of the time they do a somewhat decent job. Saturday they were slammed, like ridiculously busy but I had driven from Queen Creek to get my car washed so we waited. The wait wasn't bad at all for as many cars/people that we saw. In my opinion, they need to hire more people for the weekends. The workers there are in such a rush that they aren't even able to do a good job. I will say I don't see them standing around, I feel like they really are working hard and just aren't given enough time. If you come here, just know that when you get home you'll have to finish the job.. read more

Cobblestone Auto Spa - Not the best but decent - Car Wash Near Me - Mesa, Arizona

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Bad experience they left my car worse Pay 28 for a car wash but seems they only vacuum half of my car no manager didn't bother to come Carlos the employe said that he was to busy no thanks Fsa will call u guys to many bad reviews read more

I keep saying I won't go back. This is the 3rd time I've said it. Paid $30 for a car wash so when I get home I can clean my truck (I'm not even a clean freak). Might as well have gotten the basic drive through wash. When Cobblestone first opened their customer service was awesome. Now there is no quality control over the finishing team. Very frustrating, I want to go there but can't anymore. read more

I gave it one start because I had to in order to leave a review. I bought a detailed car wash a couple of months ago and took it in two weeks ago. They told me to come back in 3-4 hours. Upon my return 3.5 hours later my car was sitting in front of the store windows down untouched. Not even vacuumed or a drip of water on it. I was furious but I didn't even complain I just asked for my keys in which they couldn't find so I then asked for the manager. David came out and gave me a full refund and a free detailed wash in which I didn't even ask for (keys were found). I brought my car back two weeks later for the free detailed wash. They told me to come back in 4 hours because of their history I came back in 5 hours. (Drop off 12:29pm pick up around 5:30p) my seats were soaked not damp "soaked" they gave me plastic to cover them and told me to leave my windows down. It took two whole days with my windows down ALL DAY both days for my seats to dry. It's AZ it shouldn't have taken that long. I went back today to talk to David and he wasn't in so J.R. came out. J.R. is rudest and unprofessional individual I have ever met. He spoke to me in a tone as if I were a 5 year old child who didn't understand. He told me it was part of the process and that the seats take time to dry. I told him I understood but two days is a long time and there are now water stains on my seats that weren't there before, my windows weren't clean, and that I didn't get a "detailed" cleaning as they promised. He went on to say again that its part of the process and I may need to bring it back "5" times. I told him if this is the case then the expectation should be set/told to the customers. I wasn't going to right a bad review because David was so nice and professional but J.R. ruined that. I told him I didn't even want anything I just wanted him to take full responsibility for my car and look at it and talk to his employees. He wouldn't even allow me to show him the stains. I wasn't trying to get one over on him. Coming from a family of 7-11 franchisees I just expect a certain level of customer service to be provided and I didn't get that at all. As I was walking out I told three people not to do business there and why and I won't stop there. read more

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Jason Thanks for the return message. It has been some time since my review and I have been out of town. I do appreciate the offer to redo my vehicle wash but in light of previous service I don't think my returning again would make any difference. With 5 or 6 washes in the past and none of them being really what I paid for I shouldn't have to write a review to get what I paid for. To your credit you did respond and I didn't make any mention of poor service previously. I think at this point the best thing you could do is provide me with a refund. Thanks -------- Update from 8/26. Message for Jason. My wife stopped by the car wash today. Went through the line, paid and got the car wash. When she came out to the car it was not completely vacuumed, nor was the dash and gauge area completely wiped. She went back into the store and talked to the cashier and was told to take it back through. She spoke to Nick in the vacuum area and he was happy to run the vacuum back through it but told her that to get the gauges and console wiped down you needed to pay for a detail. Really? What is my $30.00 paying for then? Should I not expect for someone to take 30 seconds and wipe the inside of my car down? And why is it that every visit it is the same thing? Maybe someone needs to be watching these guys to make sure they are doing what they are getting paid to do. read more

I have the monthly membership for full care and I was close to this location so I took my vehicle in to get a wash and clean the inside. Whenever they were done I looked through to see what kind of job they did. They did not throw away any of the trash in my car, they actually took it off the floor board and put it on my seats and vacuumed the floor. They didn't wipe the dash, there was dust everywhere. The seats were dirty and hadn't been vacuumed. I will not be taking it there again. The worse part was they seemed proud of the work they had done which was really sad that those are their expectations for how they should clean a vehicle. read more

8/22/2020 Gave these guys another try today hoping to have better results. Pulled up and the young man who helped me, proceeded to ask if I wanted to buy unlimited? I said, no thanks, this is my last try with you guys the last few times I've left disappointed and had to go re vacuum my car. He said he would leave a note. Sent my car through waited and when it was done not to my surprise was the vacuuming another half-assed job and only 1 door was wiped down. I've been using full circle in queen creek and make the drive because I always leave happy, just was crunched on time today. Another fail with cobblestone car wash and a forever lost customer. Hopefully one day soon they will wake up and realize if they don't change, they wont have customer's at all. read more

I opted for the $24 car wash. I did not get a $24 car wash. When I pulled up there were lots of attendants standing around, some on their phones not paying attention to the cars pulling in. The girls at the front desk were chatty with each and not paying much attention to customers. Shifting me from the 1st available register to the next one with minimal words or politeness. My wash was quick, which made me nervous. I think they just wiped down the exterior it didn't appear any of the interior had been wiped down at all. My rear door jams still had foot prints on them. Very visible foot prints that should have been wiped down. I have swore off Cobblestone in the past but against my better judgement tried again. I will not make that mistake twice. I would not recommend Cobblestone and my family and I will avoid this and all Cobblestone locations in the future. read more

I truly do not understand this establishment. They tried to charge me an additional $5 because my car was dusty. How does that even make sense. My car was not muddy, just dusty. I left immediately and have not been back. read more

I got my car washed about a week ago worst car wash ever I could've cleaned it better for less I paid 50 dollars and gave a 10 dollar tip I get in my car which is better then it was but still dirty when I started driving away I noticed my car saying the back passenger door was open I pull over and close the door but it still says it's opeI took it to the dealership and they fixed it for like and hour or two but it went back to saying the door is open I don't know what they did but there was absolutely nothing wrong w my car when I gave it to them I talked to the manager Gustavo and he said he couldn't do anything and gave a number to someone else left a message but never got a call back read more

Im not usually one to write reviews unless a place is amazing or unless it's consistently shown its horrible service. Today was the worst experience I've had with all of the workers at this specific location read more

I took both my truck and car to be washed today and even after I spoke with the guy drying the car and asked him to make sure he did the windows good as the truck windows were left smeared and dirty, he still didn't get the windshield clean and left larger areas smeared and untouched on my car!!! mirrors had water spots where they weren't even wiped. If I have to finish the job properly at home I may as well save my money and do the wash myself. Horrible job for a simple car wash. read more

Save your money and your peace of mind and go ANYWHERE for routine service OTHER than Cobblestone. In September '20. Went for an oil change before driving solo cross-country back home to Minneapolis. Told tech I was getting ready for this 1800 mile drive. Tech noticed splash marks on my engine block and raised the alarm that coolant must be leaking, but wouldn't investigate or make any statement about seriousness, since this shop doesn't attend to those kinds of issues. (Could this be road salt, I asked, because this is a MN car - Tech would not say opinion, due to liability concerns). Tech noticed some residue around rear differential, but would not investigate further as the shop doesn't attend to those kinds of issues, and wouldn't offer any input on what the potential issue might be, due to liability concerns. Except, to say generally, if a vehicle's differential seizes up, it would be a major breakdown issue. I asked if I was at risk of that, and they would not say. Tech showed me transmission fluid and advised me to get transmission fluid flushed, which I agreed to and paid $150 for. Total bill with oil change was 206.02 This whole experience left me feeling really underserved and at risk for this long solo drive. After leaving, I called around to shops that could investigate the differential fluid for me. Gilbert Express Oil got me right in. They opened the differential fluid cap and confirmed no issue with fluid level, and found some residue around the seal. Seal leaks are common and they said just to watch that it wasn't getting enough to spot or pool where I park. I asked their opinion about the splash marks on the the engine, and they just laughed and said it's salt! The clincher for me against Cobblestone was that Gilbert Express Oil did a thorough safety check for me, including the transmission fluid. They showed it to me and it was nearly as dirty as what Cobblestone had shown me. Cobblestone simply cannot have flushed it, but simply drained the old and added new on top of the sludge. Gilbert Express Oil told me it would be fine for my trip, but I should have it flushed, for real, before the recommended time span. Save your money and your peace of mind and go ANYWHERE for routine service OTHER than Cobblestone. read more

The Higley and Southern location is the worst. The inside windshield is always a get home redo if you want to see out of it. check the entire car before you leave. The Staff (Victor) are unprofessional and rude. After ten washes I am tired of getting the up sale crap. they do such a bad job at each price point, that it only makes sense only to buy the cheapest wash and then go home and finish. The "Quality Control" person is out there to smile get the tip, as they would have to be blind to miss: UN-Vacuumed floor boards, water and water spots, the drivers side looks great the passenger UN-wiped areas dirty partially cleaned rim's. if you pay extra for armor all or their knockoff, the side of your vehicle will be a mess by the time you get home as they use so much it sprays as you drive. and for unknown they will Armour all the steps of your jeep which turns them into slippery mess. Overall its a UN- managed non professional business that main goal is to sell of degrees workmanship they appear to have no intention of completing. I could be wrong, after ten washes.. read more

Brought my car there to be detailed...I have watched the quality of service decrease over the past few years. On a lower cost wash I don't expect the world. I figured a $158 detail would be better. I should not return home from a detail and find debris in between my seats, have to wipe down the interior windshield, put air fresheners in my car, clean the corners of my display. Just overall poor workmanship. I will not bring my car there again, not out of retaliation but because they simply do a bad job and are more concerned with pumping the numbers through. read more

I paid to have my vehicle washed there when I was selling it. I chose the Ultimate Plus wash package. I too was left disappointed. I had to get a manager to inspect the completed car due to several areas that weren't cleaned. The manager took it back through the wash. After waiting for an hour it was supposed to be finished and problems corrected. Again I looked at my car with disappointment of the work completed. When I pointed out the dirty crud on the front of my vehicle to the manager he told me it was stuck on their. I wiped my finger across the dirty spot and it transferred to my finger. The manager used a rag to clean it off and apologized again. He offered to run it through a third time. I couldn't wait any longer. He didn't offer a refund. After the poor quality car wash received, I decided not to take it to that location again. read more

Wow really. 1. I didn't refuse any service. 2. Shouldn't an Ultimate wash mean that my car will be clean? 3. I don't drive a mini van Jason so before you choose to sound like an ass maybe you should ask me what time I was there, or what kind of car I drive, or for the pictures so you could see what I was talking about. I dont know how many disgruntled customers you had that day but you have me confused with someone else. read more

I just visited Cobblestone Auto Spa on Signal Butte. The sales clerk Martin was very knowledgeable of all their services and very polite. I enjoyed speaking with him and was so impressed by him I asked his Mgrs. name. I spoke to Gustavo and let him know of my pleasant and professional experience with Martin. Keep it up Martin perhaps , you'll own the business some day. Kudos to Martin & Gustavo. Sincerely S. Ezyk read more

Well once again cobblestone auto spa staff by people who could give us stuff a shit these people have absolutely no regard for their customers it's 117° out they have a gas pump that is not working and they won't even put a sign out on it they tell me 0 Just Dr. to another pump what a bunch of dip shits I only came here because I was out of gas I hate this place they make the worst car washes their employees are not worth dealing with burn this place down and start again read more

Ok here's the deal.. never thought I would ever rate a "car wash", much less give them 5 stars.. have been to several of their locations for a number years... I would say they are pretty much a low to mid 4. Even at that, I drive out of the way to find one as most all others are a low 1 or 2. The reason I'm rating this location a 5 is because of one of the guys.. named Mo. he is off the hook, great.. incredible customer service, knows how to treat people and show sincere respect for all.. he works his butt as off and wants the customer to get the best product possible .. And get this, he even remembered my name from a previous visit.. If you want your vehicle cleaned.. then go see Mo and he will do it with a smile.. Go Mo...!!! You rock!!! read more

I hate seeing all the bad reviews for this place! I live in the area and spend a great amount of time at this place. The guys here have always been so helpful and kind! From putting air in my tires, helping me check my coolant, and whatever else I decide to throw at them they have always helped. I have never been turned away. After seeing Ryan today I knew I needed to write a review. He was a big help and he was so respectful! read more

I dropped my truck off at 7:30 am for the "mini detail." I added pet hair removal to the task list (just brought the dogs home from a four-day camping vacation, truck was sort of a hairy, dusty mess inside and out). I was told that it would be ready by 1 PM. Well, it WAS completed by 1 PM, and they did an awesome job! I have been taking my truck there for washes and oil changes for a few years now, though this was the first detail job I have gotten from them. It really looks and feels like I am driving a new truck. Kudos to the detailing manager, Zach, and his crew for a great job! It's because of the service I have received in the past and today that I will continue to be a repeat customer. read more

I always take my vehicles here. They give the best car washes around even though you may pay a little more.

The manager Eddy should be fired. I waited and waited because my unlimited pass wasn't working. Finally I called. He told me to beep my horn for someone to come which I did. Still no one! I called again and he yelled at me telling me that he couldn't do anything from inside the building. I asked to speak to his manager and he informed me he was the manager. Complete lack of leadership and customer service. He was extremely rude and put out that I would even call. read more

For $37 this is what I got, I got to come home and vacuum the backseats and all floor mats again, apply tire shine to the other half of my tires, wipe down the entire interior (dash, doors & entire back compartment) clean the streaky windows (inside & out), get the bug residue off the windshield, mirrors and the front grill, clean the roof, wipe down my rear bumper, & use the California duster to tidy it up before parking it!! What an experience....the guy says to me "yeah, we'll turnover is high and we don't have experienced ppl" save your money & find a $3-$5 drive through//free vacuum place. You'll be better off. read more

I have been coming here for 5 years with three diffrent vehicles every week. In the last year the service has been horrible!! Every time I have any of the three vehicles washed I have to go around and have them fix things they missed. Then today James Swanson the wash sales guy wants to argue with me about it. They have one opening on Germann and Ironwood this year of it isn't better I'm leaving. This location is horrible stay away!! read more

I took my 2019 Toyota Tacoma to get detailed. I had driven over some freshly painted lines in the road without knowing it and had some white paint splatter on my truck. I asked the guy that was detailing it if it was possible to get it off and he said absolutely! He then proceeded to pull out a jug of paint thinner and a scrubby thing and started scrubbing the spots on my truck. I stopped him and asked him what he was using and he told me it was paint thinner. I asked him if it would damage the truck and he told me no. He said he had years of experience and he was the best one working there and that's why he got paid the most. He promised me it would not damage the truck. Well he was wrong! There are large scouring marks from the front to the back of my truck! I have called three times and I was told that a manager would call me back. I have also went back down there and I was told the manager is not available. Avoid this place at all costs! read more

Cobblestone Auto Spa - Car Wash Near Me - Mesa, Arizona

I called ahead to drop off my car for an oil change and was told to come and that there was only one car in the shop and I should be able to leave it there and get back to my hospital job quickly. I got there and there was a full garage with 4 cars In it (5min later than my call) so I walked In and the guy at the counter said "ya it's going to be a while" no explanation what to do. I asked do I have to sit in my car and he said "ya" then left. No one came out to take my info or my keys. I left promptly to the "Rustic Wrench" autoshop down the road who immediately took my car In and was very professional and refreshing. read more

I have been a customer of Cobblestone car wash for several years now and I have been in, almost, all locations valley wide and none of them can match the quality of service Ricardo Escalona, (the manager at Signal Butte location), delivers every time at his location. His customer service and knowledge is just unmatchable! read more

They will sneak in hidden prices they say are free with oil change or break things on your car then argue until you lose your cool then rectify after the point. Why didn't they just fix issue and keep a happy customer. Why argue it and talk down to you or be smart asses. Avoid this place at all cost. They lost me as a customer for good. read more

While the lines were pretty long, they moved pretty fast! They did a fairly good job cleaning my Chevy! I'll give it another go for sure. read more

Cobblestone Auto Spa - Car Wash Near Me - Mesa, Arizona

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Angelo was very helpful and provided stellar customer service and made my recent visit to Cobblestone welcoming... I would definitely stop on by again just because of the customer service I received from Angelo. Thank you!!! read more

This is not a car wash, it's a rip off! Paid $28 for a wash that left dirt and bugs still visible on the front bumper and grill, brake dust that was on the wheels was partially baked on after the so called wash. My wash included tire dress that was spotted on by a lad that seemed to be high on either alcohol or drugs or maybe both! What a total waste of time and money, I don't know how they manage to stay in business! Wrote a review on the company site and asked for a call back from someone at the business in authority. To date, no call back, maybe they haven't discovered how to use the telephone for a business call! Most certainly don't know how to clean a vehicle. Definitely would not recommend this joke of a car wash! read more

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I took my retired mother's car to Cobblestone and the results were beyond expectation. The car is spotless and the staff was incredibly attentive from the cashiers to the car detailers. We will be back! read more

Dissapointed. I'm from Idaho. Today, I needed an oil change. I called and spoke with Dakota by phone. She quoted me $19.99 for the service. Great price. I drove the 30 minutes to the location, drove into the service bay as directed. Stepped out, ask of the viscosity and brand of the oil. I then saw a $41.00+ charge on the computer system being registered. I questioned the price and requoted my stated fee from Dakota. He said, 'oh, you dont want the car wash.' I said, 'correct just an oil change'. Never was offered a wash, never discussed a wash, he was simply adding it to my bill. He said 'OK', then made an entry, handed me my invoice and off I went into office to make payment. Now, we all understand an 'upsell'. The $19.99 was for the oil change, the rest of the $41.00 was for what I assumed would have been a really good and thorough car wash. Got it. Maybe I would run my business the same way using the 'upsell' way of business. Don't like it, but I get it. That being said, I walked inside to pay for the oil change. It rang up $22.96. (I didnt have my reading glasses. I assumed the math should have been $19.99 plus some tax.) Something was not right. It was explained to me I being charged a '$2.00 shop supply fee'. 'What is the purpose of the $2.00 charge?' I asked. I was given the following statements as answers. 1. We charge this to inventory our oil. 2. We charge this to dispose of your oil. 3. Everyone charges this. Even Walmart charges this. 4. Its just what we charge. 5. This fee was disclosed and fees reviewed when you were handed the invoice. It is our training policy ~ (It never happened) Dakota standing near the register recalled our conversation via phone and stated she did not inform me of any $2.00 fee. I asked, 'If this charge is levied on every oil change, then why isn't it disclosed or included in all your quoted pricing BEFORE the register?' No answer. I have $2.00. Money is not primarily my point here. BUT, you don't get my money without disclosing your charges up front before the service. You can upsell, but disclose options and benefits to me, the customer and give me a choice. This invites me the good experience you want me to have and invites my referrals and return visits. I decided to decline the service out of principle at the register, but was then informed it was too late. The oil change was already processed. We did not have a 'meeting of the minds', always required in basic contract law, but more importantly, a practice any business owner should strive to have with the public. Maybe I got missed. Maybe I was just forgotten. Maybe the fellow handing me the invoice should have reviewed the estimate of charges but forgot, or just doesnt review them. Maybe Dakota should have disclosed it, but was not trained. Perhaps Cobblestone should simply charge $21.99 for the oil change and not 'add-on' this charge of disposing of the oil if this is what its used for. For whatever reason, I didn't know and was never informed until it was too late. I re-told a second manager I would not pay the $2.00. He told me, 'I wasnt going to get my car back without paying for it'. I restated, 'You are holding my car over this $2.00 fee?' I continued and explained, 'My next and only option is to contact the police.' 'If I'm forced to pay this $2.00, may I have a credit, a car wash, a discount, something towards another visit...Something to create 'good faith' in their oversite. This manager then left and returned with 'Gustanzo' the manager of the operations. I recited my position to which he told the cashier to give me the $2.00 credit. I only ever wanted what was fair to me, nothing more. Cobblestone, may I suggest this 1 star post is for your benefit. Please don't use it to berate your people. I believe they are good people, trying to do a good job. My suggestion, is to train your people better. Customers should never have to fight for being treated fairly and honestly. Teach your representatives to disclose the costs and the benefits. No one likes surprises especially those which cost the customer for your companys negligence in understanding your services and products. Empower your people to fix a problem when it needs fixing. When your people realize a mistake has happened, let them fix it. They wanted to, they tried to, but communicated to me they are not allowed to take off the $2.00 fee under any circumstances. Lets understand, this mistake was a cell phone button away from me having no option but to contact police to have my car. Ive got to believe this negative post, sharing my poor experience with the business and consumer community and having me or any customer ready to contact authorities to retrieve their own property is much more costly to you than $2.00. I had a $3.00 car wash immediately afterwards. Michelle did suggest the $7.00 car wash beforehand, but I replied the $3.00 was perfect for my needs. Respectfully Submitted, Brady A traveler from Idaho read more