I've been coming here for years, but haven't been for about 6 months. So tonight I thought I would take my visiting friend to get a bite to eat. We went to go pick up the pizza, and as I got to the counter the girl there, with straight dark blonde hair, glanced up from behind the cash register and stared at me not saying anything, with a rather sour look on her face. I gave her my name, told her I was picking up, and said I want to get a couple of drinks. I asked "what type of wine do you have?" She answered with a sigh, "I have red, white, and Rose." acting like I was bothering her. I asked her what type of Reds and she repeats herself, clearly very irritated, saying she has reds, whites , rose, and then adds on "I have chardonnay, sauvignon blanc, and Shed Horn." She's talking really fast, so I interrupt her and I said "Shed Horn?" And she responds really snarky, "yes we have Shed Horn, it's not a type of wine... it's a brand." (and now I'm wondering wtf is going on?) I said "I know...are saying all the wine is Shed Horn?" She says, "Yes, I just said that". And I ask, "No cab?" She then becomes even more agitated and says repeats herself again "I just told you. We have reds, whites and rose. The red is just a regular plain old red, a (house) red." and then actually went on again repeting herself so I interrupt her and say "just forget about it". She couldn't have been any ruder.
Then without saying anything, she rings up the pizza, hands me the cc reciept, which I sign, and give a zero tip for her rudeness. We sat down to wait and when the pizza was ready, she brought it out in a to-go box, set it on the table without saying a word, and walked away. Maybe she also expected a tip for knowing that we decided against eating inside (without saying anything to her) and wanted the food in a box to go?
I am always a great tipper but not this time. Because of bad behavior, this girl screwed herself/business out of me buying wine, which would have increased the bill by quite a bit, and a tip. Honestly, every time I have been here the service was A+ and I tipped on average $25 for (usually) $75 in food/drink.
Oh, and the pizza? Not bad, but it's certanly not worth putting up with rude, snarky behavior from a server. My friend said she will not be coming back, and I won't either. There are other restaurants on Cobb.
Maybe the business owner might want to train their staff. When someone asks for wine (I will use my experience), they want their staff to START OUT saying that they carry only Shed Horn wines. Don't throw in the name "Shed Horn" as you are ratteling off "we carry red, white, rose, Shed Horn... ". It's confusing and forces a person to ask questions to clarify what they are being told.
You might want to train your staff to say something like this:
Customer: "I see you have wine?"
Server: "Yes, we only carry Shed Horn wines. We have Shed Horn chardonnay, sauvignon blanc, rose, and I also carry a Shed Horn red blend made with Zinfandel, Barbera, Syrah, Petit Verdot, Cabernet Sauvignon, and a yummy Petite Sirah. It's a really terrific wine and goes great with (fill in the name of the pizza)." Yep, you will probably have to make a cheat sheet, but you will sell a LOT more wine, and that would result in a NICE BIG TIP for your servers, and more food sales. Also train your servers to know who Shed Horn is, so that they can talk up the fact that they're local, etc. More talk is more $$$$.
That girl should have had that bill doubled in no time with wine sales. Heck, I would have purchased a bottle of the red blend if she was nicer. But nope.
Three stars for pizza, -1 stars for service equals 2 stars. read more