I am having a great experience with this company. I unfortunately was involved in an accident with my old truck (they specialize): they had a rental car available and got me on my way. They are helping me communicate with the insurance companies to make sure my vehicle is fixed correctly. read more

I was referred to Matt at Coach works auto body from a Coworker. I was very happy with the whole process, it was pretty quick too. they were easy to reach and very communicative. Took the time to explain and navigate me thru the claim. Very professional and I'm grateful that I was able to maximize my total lost claim with the insurance company. Thank you Matt and everyone. read more

Coach Works Auto Body - Hail damages - Auto Repair Near Me - Mesa, Arizona

DO NOT USE THIS PLACE! They have some shady deal w an even shadier atty Randy Johnson (who you should NEVER use also!!) from Vakura Law Firm. They must give a cut to the atty since he referred me. They are fraud and bunch of scammers!!!!! They will waaay over estimate your pricing! My car got a slight bump scratch on the back and they quoted my insurance and tried to get over $10k from them when my insurance only quoted $2500 and when I gave them the check of $2500 to grab my car, they refused to return my car until I paid the remaining balance of $10k etc! They still accepted the check from my insurance and refused to return my car. But said there's storage fee for another $10k! This went on for months and when I refused to pay $20k they sold my car to green co as a lien! They have a HUGE LAWSUIT coming their way. And I will be sure to report them to BBB and Attorney General as well as go on the news and report them so they dont take advantage of any more people!!! All those 5 star reviews are paid for by them and year after year they seem to be doing the exact same things to other people Last name Chang! And the white subaru which had barely any scratches u estimated $9k!!!! Dont try to lie! Ur the worst, scammers out there! Dont worry attorney general and the news will be there soon read more

This is the probably one of the best body shops that I have ever dealt with, the family team is amazing, they treated me well, the attention that I was given was great, no question went unanswered, I was very comfortable with the level of service that was provided to me. Oh......by the way my car came out great!!!! read more

Coach Works Auto Body - Auto Repair Near Me - Mesa, Arizona

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Looking for a body shop? STOP...you won't find a better one than Coach Works! Matt and Taylor guided and helped me every step of the way. They even helped me with emails to the insurance co. Without them, I would have been completely lost. They never tired of my endless questions and always made sure I knew what the next steps were. I feel like I just extended my family, and could never thank them enough. read more

We have used Coach Works on more than one occasion and every time they give us excellent service. So honest and so beyond helpful. Our daughter was in a car accident. Her car looked fine but drive funny. So we took it to them to have them look it over. The frame was completely messed up and Matt helped us through the entire insurance process and helped us get top dollar on our claim payout. Felt so grateful for them through that time. read more

I am so appreciative of the crew over at Coach. They are honest, reliable, genuine, and really just want to help and make sure you're vehicle is safe so you can be safe! Every experience with them has been full on positive. They keep you updated, show you what might be happening and why, so you're not in the dark wondering if any "surprises" will need to be taken care of. I don't think I've ever gone to another auto business and felt like my car was in good (trustworthy) hands, but I do feel this way at this place. Family owned and excellent customer service. I don't want to go anywhere else. Five stars! read more

Matt and Marina did an amazing job. They fixed the scratch on the side of the car making it look like new. So happy to have found an amazing auto body shop that I can trust. read more

Coach Works Auto Body - Not only did Matt fix the scratch on my car he also took the time to clean the headlights. - Auto Repair Near Me - Mesa, Arizona

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I was in a hit and run on a Saturday and Matt who works at Coach Works went out of his way to call a tow truck over to my location and come inspect the vehicle on his day off and take it to the shop. Matt and the team at Coach works made this experience really easy for me. He took apart my vehicle and thoroughly inspected the damage and also took lots of detailed photos for the insurance company. The insurance wanted to do a very poor repair job with aftermarket OEM and used parts. The insurance refused to pay for better labor which would put me in an unsafe vehicle. Matt called my insurance and sent the estimator more detailed photos to the insurance company. The insurance company went back and forth with me. coach works made the process so much easier. The insurance company finally listened to Matt on what needed to be done with the vehicle. Matt kept in touch with me and always answered my questions. Taking my vehicle here was the right decision and lifted a weight off of my shoulders. These guys are the real deal. They will only do good work and won't settle for anything less. If you ever need work done on your vehicle these guys are honest and will take care of you. read more

Do NOT use this company. They charged $7725 in storage fees, while waiting for the insurance companies to approve the claim. Both AllState and StateFarm said all estimates from CoachWorks Auto is unreasonable, and neither insurance company will pay unreasonable charges, which leaves me high and dry out of pocket $6655 to get my car out of hawk, and the accident was no even my fault! CoachWorks total bill before any repairs was $11,377 more than the vehicle was worth! read more

Matt and Company took the hassle out of a stressful situation and got my vehicle repaired RIGHT! From the moment I was hit, the other guy's insurance company did all they could to avoid fixing my vehicle. Despite the aesthetics of a beat up vehicle, I was not about to drive around with my toddler in an unsafe truck. Matt and Marina took the insurance part out of my hands and handled it completely. Even when the insurance company tried to cancel my rental car to expedite the repair, they intervened, extended my rental, and made sure the job was done RIGHT! Thank you for everything. read more

Horrible experience with this shop. BBB says they are no longer in business....should have looked there before allowing them to touch my car. They charged me just under $1,900 just for the estimate!! Unresponsive to texts and phone calls and tried to charge me an additional $1,350 in storage fees!! They wanted my car totaled but two additional estimates came in at half of what their "estimate" was even though the parts total on each quote was almost the same. Something doesn't add up! read more

Matt and Marina at Coach Works Auto Body took amazing care of my car and did the most fantastic job! My drivers door had a large vertical dent from hitting a concrete pylon and Matt fixed it so well for the best price out there! Will not hesitate to take any of my vehicles to Coach Works in the future! ~ Thank You!! read more

I brought my car here after a motor vehicle accident. The car should have been totaled, but the shop decided to replace everything instead of total it. The amount of work that they did was the full amount the policy would allow. I have had nothing but problems with my car since Coach Works did their work. They would not guarantee any of their work and it has been a nightmare dealing with constant problems that pop up costing me thousands of dollars. I never will do business with these people again! read more

On the recommendation of a friend, I took my Honda CRV to Coach Works for the first time for some much needed repair. The first person I talked to on the phone was Marina, the owner. She was kind, patient and asked all the right questions and then listened. I immediately felt like I could trust her and that I would be in good hands. I was able to take my car in quickly and was informed of a realistic timeline. Matt was equally as nice and easy to talk to on the phone. He explained exactly what the problem was and gave me some economic options for how to get non-urgent items done in the future. For example, "You might want to wait to get the highlights cleaned out and polished and have that done at the same time as the bodywork and that will SAVE you $$$ on labor". I really appreciated Matt telling me that. When I came to pick up my car, Matt showed me the part and where it had been leaking. The employees at Coach Works are like a family! I have to drive 30+ minutes to get there, but it was definitely worth the drive! These guys are knowledgeable and trustworthy and reasonable! read more

If only I could give zero stars, as you can tell by the history here, do not bring your car here! The worst paint job I ever got for my vehicle and they botched it to their own admission! However they did not want to fix it and returned my vehicle with a court order, in pieces! They wanted to charge storage fees in excess of the cars value and tried to auction my vehicle with out ownership! Be very careful if you decide to have them work on your car! The real owner from the past no longer is there. Just look them up. Recommend anyone else but them! Be very careful! I'm glad this county believes in freedom of the press! read more

Took my car in a while back. Just rebuilt my engine, but couldn't get the timing down right. Asked to get my timing corrected because I have to keep revving at stop lights so that my car won't die. Was asked what my plans were for the Camaro in the future, I did mention that eventually I'll place the battery in the trunk, but the timing is what I needed done. I also asked for help with the shifter. Shifter did seem to want to shift into gears. I had a tachometer that I eventually would install my self too, but didn't need that right now. A week went by, still haven't touched my car. Two weeks, he mentioned that he's been slammed with other cars, and his father was sick so it was just him. 4 weeks went by, was told same thing. 2 months go by, and I'm told that he felt bad that it was taking so long, but he'd hook me up with a great price for the work. I was estimating 3-4 hours of work. 3 months go by and I get the call that my car is ready for pick up! I'm excited. I'm a patient guy, but I was getting a great deal, so it didn't bother me so much. When I arrived to get the car, the owner wasn't there, but his mother was in the office and wanted payment of the work before I could get keys to the car. $1300 was my bill... I wanted my car out of there. Paid the bill, got my keys, and started my newly timed car.... it started up and then died.. started it up and pulled it forward slowly, and it died. I asked owners mother about the timing, and I was told that I just have to "power brake it at lights"... ?!?!?! 3 months and $1300 later for timing, and the timing wasn't even done. Oh, but my battery was transferred to the trunk(I could have done that my self), and there was a big scratch on the top fender of my car, never there before. I should have fought the bill, and the work done. There was a "custom" bracket welded up for my kick down throttle... charged $250 for that alone.. worst weld job ever. Never take your classic car here. Not worth the hassle and poor quality. read more

This is long overdue... Coach Works Auto Body is The most honest auto body shop I have ever been to. I am almost 50 years old, I have lived in NY, SC, CO and AZ and I have never seen such an honest, caring mechanic. Matt the main mechanic is very personable and actually cares. His mom who works in the office is a sweetheart! Matt has had the opportunity to charge me thousands of dollars more than once (and I wouldn't have known any better), however he has always been honest with me and always fixes only what is needed w/o adding other things I don't need just to pad the bill. I won't take my vehicles anywhere else! I Highly recommend this honest family-owned business! read more

These guys are incredible! Top notch repairs to vehicles.They are 100% in your corner when it comes to settlement of your property damage. The service is fantastic, and the response is instant when your questions arise. Their assistance netted my settlement to be as high as it could be. I would never even consider getting repairs from another shop. read more

I had been in an accident back in March. The other person's insurance company sent someone out to write up damages in the middle but didn't give us a fair quote. When we took it over to Coachworks to get work done, they immediately went through the report and noted all of the things that were done incorrectly. They took care of calling the other insurance company to get everything righted and to set me up with a rental car. They did a wonderful job of taking care of me and my car. I would recommend them to anyone! read more

Had a slight fender bender. Took in and all expectations were exceeded again. Very glad to know of a good shop.

Arizona needs more body shops like this place. Locally owned family run shop for 30 years. They do phenomenal work on any style of vehicles. My Tacoma was damaged in an accident and they fixed her up no problem. Matt is the main guy and he is willing to work with you on your estimate for repair. Arizona needs more auto collision/mechanics like Matt. He is an amazing collision repair guy, with a keen eye for perfection. This place gave me hope that there are still good people in this world and I would recommend this place to anyone. I don't wish accidents on anyone but if you are in one, Coach is the place for you. Scott-Happy Customer read more

Marina Radman the owner of Coach Works Auto Body is a shameless business person. She took advantage of the fact that I had no prior knowledge of the total loss claim process! I trusted her advice since she deals with the various insurance companies every day. Following her advice and going against the advice of the insurance company handling the claim, I left my vehicle on her lot even after it was deemed a total loss. Multiple times I asked her if I should move my car to a free storage lot provided by the insurance. She insisted that the insurance company was pushing me around and demanded I leave my vehicle on her lot. Since the insurance company provided me a free place to store my vehicle they charged me $600 of the $1600 she charged them taking it directly out of my total loss settlement. I begged her not to charge so much storage. I thought since she knows me personally and knows I'm a single mother of two kids she would simply issue me a check for the $600 but she refused stating "Have your lawyer call me." I don't understand how shops like hers can stay in business. During the two week process she even bragged to me about receiving a $5,200 check from an insurance company for storage. She thinks its a game but its pretty disgusting if you ask me! No wonder all of our insurance premiums are so high! Companies like hers are driving up the cost! read more

Coach Works is hands down the best body shop I have ever used. We used them years ago when my husbands car was nearly totaled and, most recently, when I ran into a metal kiosk and had damage to the side of my vehicle. The work was *impeccable* in both cases, the staff was friendly and super knowledgeable (informing me of safety equipment I didn't even know my car had), and the price was beyond fair for the quality of work we received. It is still family owned and operated, and the Radmans are genuine people who made me feel like family, too. I would give them 10 stars if I could. read more

I had some damage to my front bumper repaired at Coach Works. Matt's work is professional and competitively priced. My bumper looks great! He and Marina take care of their customers and their cars! You can bet that I will return if I need auto body work done in the future! read more

My recent experience with Matt at Coach Works was amazing! He was very professional and honest about the damage to my car and the necessary repairs. I will certainly call them in the future and refer them to my friends and family. read more

Coach Works is a family-owned Independent body shop who always works for YOU not for the insurance companies. There are not many shop like this left anymore and that is why I have referred a ton of business to them. Unfortunately, many of the shop out there these day will fix your vehicle in the cheapest fashion possible which means that it has not been restored back to the original safety specifications, putting you and your family at risk of injury or even death! Matt at Coachworks will be sure to repair your vehicle safely and ethically. Sometimes, if your vehicle is too badly damages to be safely repaired, it will need to be totaled. If this happens, Matt and Corina will be sure to help you get a fair and adequate settlements from the insurance company. They even offer post-repair inspections if you think you have had a shoddy repair done to your vehicle by another shop. I can't say enough great things about Coach Works! I would not trust my vehicle to be repaired anywhere else!!! If you have been in a car accident give them a call right away. read more

I highly recommend using Coach Works Auto Body. It is a family owned business. They are the best. They give you all the information you need to give to insurance companies. They help you afterwards as well, if the insurance company ends up totaling your vehicle out. I will be taking my cars back there if I ever need to. read more

Coach Works is amazing! I have taken two of my cars here to get things fixed this year and the year before...Matt Radman is very honest, quick to diagnose issues, and works quickly! Marina Radman is such a sweet heart and always charges a reasonable price! This place is definitely family oriented. I am very thankful to have Coach Works as a go to shop when things stop working. read more

A family run buisness that does great work. Brought my Z there and would bring back again,. Matt takes care of you, great customer service. They even gave me a follow up call to check up on things after I had got my car back, not like those other franchise shops that are like assembly lines, u never hear from them again.. Coach Works takes pride in their work. They are my go to shop for any work that needs to be done in the future... read more