So I'm writing this to hopefully help others understand what their experience may be at this store and with Coach in general. I tried three different bags at this store and it was great that they let me return all three, sad that none of them work. For me, it boils down to this: the store is staunchy and the salespeople hover over you pressuring you to make a decision--- which they call "customer service." It's apparent they work for commission. One of the salespeople made fun of me behind my back and thought I wouldn't be able to tell he was mouthing something to the girl helping me at the register. The designs are simply outdated. Their whole line needs to be overhauled. Coach bags are durable as heck and last forever, but they haven't kept up with the tech age. There are no compartments made to carry your tablet, iPhone, and such. As a tech gadget millennial, the stuffiness and lack of tech focus ultimate made me hate every bag I tried. I eventually went with a Michael Kors tech tote. It's a good fit for me. The colors are much more modern and I don't feel like a stuffy CEO who takes herself too seriously. The staff and the designs made for an overall bad experience. By the third exchange, I was as ready to never see them again as they were me. read more