The customer service from the tow driver was very nice and handled the job very professionally. He helped with my friend's car to do a battery jump. He managed to get quicker than normal and very happy to help with the service. This is not a reflection on the company's interval service but just the driver named Joe. Thanks. read more

I will say I am pleased with the work that was done to my "baby ". This is a professional establishment from the receptionist to the owner. They take pride in their work and value their customers. They work for you and will "deal " with the insurance company on your behalf if needed. They did a fantastic job i dropped my other vehicle off once I picked this one up... Thank you! Fair and honest! read more

Coach Collision Works - Body Shops Near Me - Walnut, California

I just wanted to make sure that everyone know that Arnold held the fort for California Coach Towing. Arnold was very professional and courteous and made sure he told me everything that needed to be done so I can get the best service, I will ask for Arnold the next time no one else. Thanks Arnold you made my day today. Thanks for changing out my under warranty battery and not try to sneak a battery sale. read more

I highly recommend this place! This is my second time going and they have done an amazing job on my car. They have great costumer service and especially Andrew. He helped me throughout the process and was very attentive and was detailed with his work! read more

Big thanks to Andrew and CCW for their amazing work and great customer service! Absolutely the best!

Andrew and his team are one of the best in the business. Anytime my family and I need a reliable, fast, and perfect job we can always rely on the people here to do thing right. Highly recommended! read more

We are very satisfied with the bodywork done on our Honda Accord, Rick was fantastic he communicated with us thru the whole process. This shop exceeded our expectations. read more

This review is for Moe of California Coach Towing. Service order #1663558. I had my battery replaced today 7/22/20. Moe was very competent. Moe made sure that the problem was really the battery and not alternator or something else. He also explained about the discount I will be getting because the old battery was from AAA also from almost 4 years ago. True enough I actually paid $64 less from what I paid last time. Totally satisfied. read more

My battery went dead on me. I needed new terminals. Nawas hooked it up and did everything he could and prepped me for a mechanic! Good job and thank you! No tow needed! read more

Andrew has helped me out few times. Amazing customer service and workmanship. Would highly recommend.

Called AAA before 630pm after my car wouldnt start. Was told a car would be at my location in 30 minutes. Their gps showed a car about 15-20 mins away which then turned around and started driving in my opposite direction for some reason. I then received another call saying it would be another 30 mins. Around 730pm I called to get an update and am told that they are about 8 miles away and should be there soon (about 25 more minutes) They finally showed up around 8pm and were very helpful but please don't quote me 30 minutes and then show up an hour and a half later. read more

Had problems with my battery. The First guy they sent, Arnold was great and knowledgeable. I bought a new one com him. My battery didn't work this week. They first sent. Mohammed and Jorge at two different times in the day when i was taking the car to the mechanics and they knew i had bought a battery from AAA and California Coach. Neither. Jorge or Mohammed would change or offer to change my battery. Arnold came out on the third call when my car was repaired by the shop and changed out my battery. Thank you Arnold. Shame on Mohammed and Jorge. read more

Before I came here following Diamond Honda's recommendation, I had taken my car to another repair shop. That shop took a week to get my car estimated and communication was terrible. Frustrated, I brought my car here the Monday after. Mind you, I had to take a rental and neither insurance companies were willing to cover my damage waiver, so everyday that passed $20 went down the drain. The people here are very courteous and helpful. I forget the name of the person who helped me (sorry!) but he explained how everything will be handled as the other party's insurance admitted fault. He said that as soon as the other insurance's adjuster comes to inspect the car, they will start working right away. 3 days later the car was fixed. I had to get the rear bumper, impact foam, and impact bar replaced with the paint matched perfectly on my 07 accord. They went beyond what was expected when they went and replaced a interior body panel clip without being requested and even washed my car/ cleaned the interior. I was so impressed with this shop that I had my girlfriend get a quote for her bumper. read more

came here through auto insurance since my car got hit from behind. They needed to take out the lights and bumper to inspect the damage. Insurance told me i could pick up my car but failed to contact or pay the place (thats on insurance). 1 week after that i clear things up with the insurance and they finally get everything settled. 2 weeks after that i come to get my car again and am told to come back later because the bumper and lights still havent been put back on. i just come back the next day. Pick up my car and now the drivers side window is off track and the outer door handle is broken and doesn't work. I know insurance totaled the car but jeez do we have to break it more???? i cant roll up the window past halfway and have to open the driver's side door from the inside. I just finished covering my window with plastic since its raining out too. TLDR If your car is totaled expect them to not give a dang and break more things. read more

Rick & Sandy are the BEST !!! Had left front bumper dent due to miscalculating space when driving into my garage. Rick came to the rescue again !!! Came in this morning, was greeted by Sandy, who was very courteous, very friendly, and eager to assist me. Within one hour the bumper was "brand new !" Rick, Sandy, and his team/staff are very courteous, eager to assist you, and go "above and beyond" for their customers !!! Thank you Andreas for your OUTSTANDING work on my car !!! Highly recommend this Auto Body business !!! Thank you all at California Coach !!! read more

Go see Andrew he will take care of you ASAP! Amazing job every time I take my car in! Just the detailing the car before they return it to the costumer is worth it a lot! read more

I waited 2 hours for them to come and do a tow for my friend vehicle. Kept delaying appointment time. The female reception told me the driver is 8 miles away at the first time. An hour later i called, she told me the driver is 7 miles away now. Are you kidding me? It was the worst experience ever I have had! Service was terrible! Not recommended read more

Have dealt with Cal Coach for years for my AAA service and also body shop. Had trouble with my AAA battery a couple weeks back when in different area. The company would not replace. It happened again called AAA sent out Cal Coach, the tech said bad battery and replaced no problem. Trust Cal Coach for towing AAA and body work. read more

Called AAA for a flatbed tow for my wife's car. John V., the tow truck driver called and said will be there in 20-30 minutes depending on traffic. BUT I JUST CALLED AAA 10 MINUTES AGO!!! I really thought it was a mistake or he was just kidding, but sure enough, he was there as promised! John V. is friendly, courteous and professional. If you have a chance to have him as the flatbed tow truck driver, you won't be disappointed. We had a great conversation while I rode with him to the tow drop off location. 5 STAR RATING FOR YOU John V.!!! read more

So far I am not happy!! When they tell you "3 days" I expect 3 days!! They are putting a new bumper on. I called this morning on the 4th day, I didn't hear from them on the 3rd day when car was suppose to be done. When I call they tell me they got a bumper in for me yesterday but it was damaged. Wtf. If it's a brand new bumper how is it damaged... I should have gone to Seidners Collision. This is stupid. So now it will be 5 days before I get my car back. I want to know where this bumper is coming from that it was damaged!! I swear to god if this Is a used bumper I will lose it. read more

Fantastic work at a reasonable price!! I took my car in a while back for some paint and body work and was already at ease before picking it after the repair process. The management and staff were helpful and concise when estimating the repairs on my vehicle. I appreciated the courtesy calls on the repair progression. I was amazed by the quick turnaround, quality work, and reasonable price I received at the end of my repair. read more

My car battery died and I called AAA. They sent California Coach to replace my battery. Faisal their technician got to my home in less than 10 minutes. He did his diagnostics and replaced my battery. He was very professional and courteous. Thanks for your help Faisal and AAA. read more

I have gotten my car fixed here 2 times, and for both services i would give it FIVE STARS!! Both times I came in to get my bumper fixed. I love bringing my car here because my car always looks beautiful and shiny, like it just left the dealership, when I pick it up. It's probably not the cheapest place, but the customer service, free detailing, and friendly staff make up for it. FIRST VISIT: 2010 (Andrew) I chose this place because it was the auto body shop with the highest Yelp reviews near my work. They weren't contracted with my insurance company (AAA), but I ended up going with them anyways. I was impressed by the friendly receptionist, selection of new gossip magazines, and free coffee & chocolates out front. Although this is a minor detail (which I would categorize as "customer service"), it was nice considering I had gotten estimates at other places which made me wait for 30 minutes without so much as a "Hello" or "please sit down and have a snack." Also, other local body shops seemed shady to me, offering discounts if I would "pay cash under the table". To me, that's no guarantee they're going to do a good job. Andrew got me an estimate real quick, and even offered to work on a preexisting dent I had that I never got fixed. Note that this was not something I needed estimated (rear bumper damage), but he said as long as I chose them he would try and work on it for me. Essentially, I got MY DING FIXED FOR FREE! SECOND VISIT: 2011 (Rick) After getting rear-ended for the second time within a year, I knew I had to come back to California Coach. This time, the consultant who worked with me was Rick. Not only did he get everything squared away quickly, but he finished working on my car ONE DAY EARLY so as a result I got my car back sooner than expected! Can I just say that the detailing job they do is EXCELLENT? It really is a nice touch and goes a long way when you come to pick up your car and it looks newer than ever. Also, they have a lifetime guarantee on the repair, so you can bring it back anytime if you're unsatisfied and they will fix it for you. I don't know many places that offer that. read more

Alright, I got small dent on my loved bimmer, Mar this year. So, i was seeking best deal to fix my car. I went to this body shop for quote cuz it got good review on yelp. When the technician checking the dent, he just kept shaking his head and said how bad it is. And the only way to fix my car is to replace whole body part. In the end, the quote he gave me was more than $5K!! Wow...It's went too far to take advantage from my insurance. I mean I also mod my bimmer by myself and i know the price. I have no choice and kept seeking. And you know what, I eventually found a great body shop in chino and they fix everything up with less than $2K and many benefit. This coach auto maybe got great skill to do body repaire (just maybe), but never the best deal for budget. read more

This place is trash! They towed my car and when I got it back my bags were all open, the paper in my glove dept. was all scatter, they literally went through everything to steal from me. Good thing Im smart enough to know not too have valuable things in my car cause of people like them. read more

The entire team here at coach is nothing short of amazing! Andrew has been so helpful in the entire process of getting my car repaired. Communicates things so well and professional. Definitely a healthy environment for customers who need some repairs to be done on their cars. Would give them 10 stars if I could. Thank you for your services gentlemen. Was a pleasure having my car repaired here. read more

I was referred by Diamond Honda dealership. This facilities are the best compared other place. I always bring my car to here and never regretted. I known this place over 10 years. I will recommend to my friend. read more

This place should get zero star! Worst body shop I have ever been! This body shop took my car and promised me that they gonna fix my car. So I dropped off my car there and went out of town for a month. When I get back, they said they couldn't fix my car so they let me to contact another body shop. Totally waste my time! What happened next is a horrible experience from this place! At that time, they already took part of my car into pieces, so they just throw everything into my trunk, which MADE MORE SCRATCHES inside of my car! And they dumped everything to another body shop and said NOTHING!! Me and my friends would never go there again! read more

This isn't a very professional review, but all you need to know is: 1. Dude's name was John V. 2. Truck came around in 10-15 min 3. Driver was very personable dude and also very professional 4. Best driver I have had read more

Driving home from work I ended up getting in a little car accident and by the time we had finished up my car would not start. I ended up calling AAA and they sent out John Villanueva. From the start he had a great attitude. My car was in a little bit of an awkward position but he got it up onto the truck quick and easy and perfectly into my driveway. After being stuck on the side of the road for a good while and considering I had just been in an accident his great customer service definitely helped. VERY pleased. read more

AAA sent Jovani to help jump my car this afternoon. He answered all the questions I had, the process was quick and easy. Highly recommend asking for Jovani if you come across this place! read more

My nephew was involved an a accident on November 24,2015 in fullerton, california coach was there to pickup the vehicle right after the accident The CHP officer was there with me writing the report just looking at the vehicle unfortunately we could not open the vehicle due to my nephew had the keys ,the officer and i were able to see some money left inside the vehicle i proceed to take pictures of the money which was the pay check he received that day before the crash the total was $353.00 today we went to get the personal belongs and the money was gone i ask who open the vehicle and i had no answer from the employees it is not fear obviously Some one is having fun with his money very unfair the vehicle is a private property and the had to rights to open the vehicle BTW see pictures attached and be very careful when using this towing company Walnut sheriff station is aware if this incident and not fear for a young kid to lose the money that way maybe the owner has to check employees back ground and honesty read more

Coach Collision Works - Body Shops Near Me - Walnut, California

0 stars went in for a quote guy was so rude pretty much kicked me out cause I didn't have the car with me so saw no potential sale. Never going there and found out that 3 of my friends went there and there paint started to come off. Really glad I didn't do business with them read more

came to the rescue Juan the tow truck driver was at the accicent site 35 minutes after the call. That's quick! read more

I don't know how I feel about this place. Customer service is nice and friendly and I like the atmosphere of the waiting room. However... I get that shops can get pretty busy but when insurance even complains that the estimate was 5 days delayed, that's saying something. Both my insurance and I called about several times asking for an update. The last three days we always got "oh yeah, paperwork should be sent in today" or " paperwork should be sent within the hour " only to be postponed for the next day. Well, whatever needed to be done is done, so I'm content I guess. read more

I was stranded in a parking lot after my car turned off in the middle of the street during rush hour. Chris was the technical sent to help me. He showed up promptly and was able to assess the situation and tow my car. Chris is very professional and very quick. Would definitely recommend! Thanks Chris! read more

What wonderful service from Rick Rivas and his crew! I can't put into words how happy I am with the work they completed on my car. Someone side swiped my SUV at the Knotts berry farm parking lot and took off some paint over the left wheel well. He was able to match the paint precisely and I had my car back in just 3 days and for a great price! Thank you a thousand times read more

A came here to get a new bumper painted and the treatment and the excellence of my car and the paint job was far above then I expected. California coach was the first place I called when looking for a price. I basically wasted my time calling around looking for a better price. Not only did California Coach give me the best price. They detailed my car which was unexpected and they got my bumper done in one day. Danny is the man there!!!! Extremely friendly and helpful!! California Coach FTMFW!!!!!!! read more

cal coach is the shit! :) look at how clean of a job they did. never would of notice my car was ever hit !!! thank you cal coach your team did a great job. could not of had ask for a better job.. they even hook me up on a detail job with no charge too inside out. great people . easy to get along with. read more

Coach Collision Works - Fresh out the shop - Body Shops Near Me - Walnut, California

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Great place! Very competent workers and they make sure that you are completely happy with their service!! Would recommend.