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    Caliber Collision

    4.4 (306 reviews)
    Open • 7:30 am - 5:30 pm
    Updated 1 week ago

    Services - Caliber Collision

    Bumper repair

    Collision repair

    Dent removal

    Caliber Collision Photos

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    Reviews With Photos

    2016 Honda Civic EX-T
    John I.

    First, I just wanted to say I can't even give this a 4.9/5. I'll give this a perfect solid 5/5. My service advisor was Michael Robertson kept me updated with my vehicle with text and email. He was helpful throughout the processes. The Tech Lee who work in my car did an excellent job, my neighbor who use to work with Body Car Repairs said you the person who work in your car did a good job. Lee thank you and I appreciate you. Although there was a slight delay on some of my parts but it's OK. Things happen in life you know as long the quality is there and that's important. Michael Robertson and Lee thank you so much. Hope you guys get bonuses. Have a great day! First,

    Info
    Ann T.

    I was a TAD worried since my friend was a bit ugh with the Caliber Collision franchise but I think that's the nature of franchised businesses. Depends on where you go and not every single one is the same. This Caliber Collision center was one of the top rated collision repair centers recommended by Triple AAA and was closest to me so I decided to stop in and get my Tesla merged in Honda Fit repaired here. This was during the super busy and fisted time of the year, mid to late December so I had so much to do, but they were able to see me earlier than my 10 AM appointment and they were nice enough to use a courtesy vehicle to take me to the dental appointment that I had in the same morning. All of the staff who talked with me, even in person, or over the phone, or through text (my preferred means of communication) was super friendly and accommodating and made the experience much more streamlined. Uberto (not sure how to spell his name), but the driver who drove the courtesy vehicle was very chill and provided great customer service. I don't usually like talking to drivers when I go places, but he truly is a conversationalist. At the actual waiting lobby, they have complimentary Keurig machine and little water bottles. They had a good variety of teas, coffees, and hot chocolate withe all of the fixings too. There's some mints and chocolate candies as well. I also liked the fish that they had there as well. Very well taken care of and I'm glad they get a lot of swimming space (big kudos as another fellow exotics keeper). I think the only thing that was a bit annoying was the link that the text message sent to me regarding the repairs gave me an estimate for the pick up date, but not really a time and I had to keep calling to double check and make sure since my end of December schedule was packed with traveling and others visiting. I had to leave my car there overnight because of the timing, but they were kind enough to let me do that. GREAT JOB with the repairs and big surprise that they cleaned up my car (a bit embarrassing). They tossed out my trash bag, vacuumed, wiped things up, moved things to the trunk. I did not expect that. Thank you! Insurance paid for this, so I didn't pay a cent but this was a very smooth experience for a stressful time.

    Johnnie C.

    I went in for an estimate on a minor fix. I was referred to Michael, the estimator. He was honest and helpful- they actually fixed my issue with no fee. It took 5 minutes! He could have sent me through the process and charged the insurance company for it, but he kept it simple and honest folks. Go to Caliber Collision in Walnut, you will get great, honest service.

    Deceased rat in the engine compartment
    Grace A.

    A large rat got into the engine area and caused a lot of damage. Caliber collision was great ! I was able to email my preliminary estimate, and they were able to start on it right away. Unfortunately the rat caused too much damage and my super old SUV was totaled. We were able to pick up our belongings before it was towed away. I can be always count on Caliber collision over the years. They repaired my Toyota 4 runner and my Nissan SUV over the years. The staff is always friendly, and accommodating.

    I highly recommend Caliber Collision in Walnut Ca. Bryan made the entire repair process smooth and stress-free. He was professional, honest, communicative, and kept me informed every step of the way. My 2021 Lexus IS 350 F Sport was repaired with exceptional attention to detail, and the quality of the work exceeded my expectations. The car came back looking like new. If you're looking for outstanding customer service and top-quality repairs, I definitely recommend Bryan and the Caliber Collision team. Thank you again for the excellent work!

    My receipt and date of purchase of when I bought my battery. Look at brand and size #
    Lenny V.

    Turned in my car cause it was recommended by my insurance company. Been here before they usually do good work. But this time they lost a customer. It's how my situation unfolded to find the truth that brings me to frustration. Received my car back right before New Year's Eve. Work was quick and was very pleased at first. But throughout the week while my commute to work, my car kept making a sound I've never heard before, but it was not consistent. After a long commute I notice my dash read "key not detected"... I thought it was strange because I just replaced my battery just last month. I kept driving thinking it must've just been a one-off situation, as it went away. However, later in the week I couldn't even enter my car. So I finally decided to check the key battery. Hoping it's just that and nothing to do with my hybrid battery system. When I go to remove my key from the remote... I immediately notice something is off. It was difficult to slide out. Still nothing suspicious, I just assume the key was dirty. I open the remote and look at the battery and immediately notice something wrong. The battery is not the battery I bought! How do I know? Because I only buy two brands and I'm a man of habit. The brands I buy are only name brands cause generic ones do not last. But to verify I check my bank account to look for the purchase (such as small amount, and I only use a certain card for my Car expenses... I'm a person of habit). I find out the date of purchase, and see it was at Best Buy. Check my Best Buy account and look at my past receipts to verify my assumption was correct. The brand was energizer... but it gets better... the no-name cheap battery they replaced it with wasn't even the right size!!! So the sound my car was making was my car's security system acting up, luckily my engine shut-off on me while I was on the freeway! Still I thought it's not a big deal, just an inconvenience, I'll just buy another battery and move along.... But I had a difficult time to put my remote back together so I called a friend who also has a Lexus and ask if I can see their keyfob to compare. After inspection I come to find they actually broke my keyfob!!! I closely examine and realize they tried to hide the incident because the slot where the key slides into place, had some residue (maybe some type of glue) that's why my key was hard to slide out. And it's missing a piece that locks the key in!! So that's why they had to add some glue, cause my key wouldn't completely lock-in to place. Now if they just told me I wouldn't be as angry... but the fact they tried to hide it and cover it up makes me mad. I'm assuming the car techs tossed my key instead of handing it and it dropped/smashed on the ground & it fell apart. Or something of the like, where it would have enough impact to damage the plastic. What makes things even more irritating is that my key is Lexus, not Honda, Kia, or something that is easily replaced online!! And even if it were those brands, they should be treating other peoples property with respect. Keyfobs are expensive!!! I reported this to my insurance company, they told me the manager said they wanted me to go back in person.. but all trust is out the window and I'm not wasting gas or anymore energy with them. So instead of going in person to prove it, I'll write in here and prove it with attached photos, even my receipt of purchased battery. If you want to go here it's up to you. Gave two stars cause my car looks good so far, I'll find out if the paint job was done right within the year. Hopefully that's all the issues cause I don't want to do business here again. If you want to do business here that's on you, BUT would you trust someone with your car, if you couldn't even trust them with your keys? There's one thing thats certain here: Not only do they hire people without the integrity to own up to their mistakes, but they are shady enough to try to hide it. I've already had a headache dealing with an accident, they just prolonged it. It's the principle of the incident that bothers me most. If I didn't find out about this, The key-locking mechanism didn't properly secure my key into the remote. That meant I could've lost the remote and I would have to go to the dealership to purchase a replacements and pay for them to reprogram it. And it wouldn't be a situation of "if" but "when" it would eventually fall off my keychain. Two stars cause I was still able to drive my car back home and my car was fixed... but I paid for that service. So that's the bare minimum. Also frustrating that they constantly bug you for a review through their email using their corporate 3rd party link... I found this after I wrote a good review.

    Anil N.

    Caliber did a wonderful and prompt job correcting the problem with my car. Someone removed and stole my side mirror cover and left its cables exposed. Caliber quickly ordered the part, prepped it, painted it and installed it within 2 days. Thank you Caliber and friendly staff! Caliber did a wonderful and prompt job correcting the problem with my car. My side mirror cover was removed, taken and they left electrical cables exposed. Caliber quickly ordered the part, prepped it, painted it and installed it within 2 days. Thank you Caliber and friendly staff!

    Everyone at this location is extremely helpful, kind, and friendly. I've gone to this location for many years whenever I needed any kind of repair, they have done amazing work each time and I would highly recommend it. They never try to upsell anything and take care of the necessary repairs without charging you an exorbitant amount for the services. Shoutout to Marcos, who helped me with the last issue regarding my car and got the work done in a timely manner. He was also very helpful and made sure all the services and work that I needed were completed on time. I really appreciated that he kept me in the loop with updates and letting me know what was going on with the repairs. I felt confident leaving my car in their hands and appreciated how seamless the whole experience was. I would highly recommend this location to anyone looking for trustworthy service and a team that truly goes above and beyond! with the car.

    Great experience they took care of me in a professional manner and there estimator Eunice was a very kind and pleasant person to have taken care of my Tacoma auto body repairs. Everything for me went smooth and truck looks great on the side they repaired looks like new on the side they worked on. And they put on these really cool side step as well. Awesome experience thanks to Eunice and the Caliber Collision team.

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    27 days ago

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    20 days ago

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    4 months ago

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    12 days ago

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    9 months ago

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    11 months ago

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    1 year ago

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    6 months ago

    Thank you Bryan and your team. My truck looks amazing. It had a lot of rust on the hood and roof and made it look brand new.

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    5 months ago

    Excellent service! Both Jesse and the manager were very nice and helpful, they made my day! They went above and beyond. Thanks!

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    1 year ago

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    8 months ago

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    Caliber Collision Reviews in Other Languages

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    Review Highlights - Caliber Collision

    “Just wanted to say many thanks to manager John for getting my dad's car taken care of so quickly.”

    Mentioned in 22 reviews

    Read more highlights

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