I took my car in this morning. I had gone off a curb and tore off my side rear bumper. Of course I took it in to Caliber because they do excellent work. EUNICE LIN went far and above in helping me. She was great at customer service. She make Caliber Collision SHINE!!!! HIGHLY HIGHLY RECCOMEND read more

I don't normally leave reviews, but I had an extraordinary experience with Caliber Collision in Walnut. Marcos went above and beyond to help me. He was knowledgeable, kind, and his customer service is the best I've experienced at any shop. If you're looking for a shop that's honest and stands by their work, look no further. Thank you again, Marcos and Team. read more

Turned in my car cause it was recommended by my insurance company. Been here before they usually do good work. But this time they lost a customer. It's how my situation unfolded to find the truth that brings me to frustration. Received my car back right before New Year's Eve. Work was quick and was very pleased at first. But throughout the week while my commute to work, my car kept making a sound I've never heard before, but it was not consistent. After a long commute I notice my dash read "key not detected"... I thought it was strange because I just replaced my battery just last month. I kept driving thinking it must've just been a one-off situation, as it went away. However, later in the week I couldn't even enter my car. So I finally decided to check the key battery. Hoping it's just that and nothing to do with my hybrid battery system. When I go to remove my key from the remote... I immediately notice something is off. It was difficult to slide out. Still nothing suspicious, I just assume the key was dirty. I open the remote and look at the battery and immediately notice something wrong. The battery is not the battery I bought! How do I know? Because I only buy two brands and I'm a man of habit. The brands I buy are only name brands cause generic ones do not last. But to verify I check my bank account to look for the purchase (such as small amount, and I only use a certain card for my Car expenses... I'm a person of habit). I find out the date of purchase, and see it was at Best Buy. Check my Best Buy account and look at my past receipts to verify my assumption was correct. The brand was energizer... but it gets better... the no-name cheap battery they replaced it with wasn't even the right size!!! So the sound my car was making was my car's security system acting up, luckily my engine shut-off on me while I was on the freeway! Still I thought it's not a big deal, just an inconvenience, I'll just buy another battery and move along.... But I had a difficult time to put my remote back together so I called a friend who also has a Lexus and ask if I can see their keyfob to compare. After inspection I come to find they actually broke my keyfob!!! I closely examine and realize they tried to hide the incident because the slot where the key slides into place, had some residue (maybe some type of glue) that's why my key was hard to slide out. And it's missing a piece that locks the key in!! So that's why they had to add some glue, cause my key wouldn't completely lock-in to place. Now if they just told me I wouldn't be as angry... but the fact they tried to hide it and cover it up makes me mad. I'm assuming the car techs tossed my key instead of handing it and it dropped/smashed on the ground & it fell apart. Or something of the like, where it would have enough impact to damage the plastic. What makes things even more irritating is that my key is Lexus, not Honda, Kia, or something that is easily replaced online!! And even if it were those brands, they should be treating other peoples property with respect. Keyfobs are expensive!!! I reported this to my insurance company, they told me the manager said they wanted me to go back in person.. but all trust is out the window and I'm not wasting gas or anymore energy with them. So instead of going in person to prove it, I'll write in here and prove it with attached photos, even my receipt of purchased battery. If you want to go here it's up to you. Gave two stars cause my car looks good so far, I'll find out if the paint job was done right within the year. Hopefully that's all the issues cause I don't want to do business here again. If you want to do business here that's on you, BUT would you trust someone with your car, if you couldn't even trust them with your keys? There's one thing thats certain here: Not only do they hire people without the integrity to own up to their mistakes, but they are shady enough to try to hide it. I've already had a headache dealing with an accident, they just prolonged it. It's the principle of the incident that bothers me most. If I didn't find out about this, The key-locking mechanism didn't properly secure my key into the remote. That meant I could've lost the remote and I would have to go to the dealership to purchase a replacements and pay for them to reprogram it. And it wouldn't be a situation of "if" but "when" it would eventually fall off my keychain. Two stars cause I was still able to drive my car back home and my car was fixed... but I paid for that service. So that's the bare minimum. Also frustrating that they constantly bug you for a review through their email using their corporate 3rd party link... I found this after I wrote a good review. read more

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I was a TAD worried since my friend was a bit ugh with the Caliber Collision franchise but I think that's the nature of franchised businesses. Depends on where you go and not every single one is the same. This Caliber Collision center was one of the top rated collision repair centers recommended by Triple AAA and was closest to me so I decided to stop in and get my Tesla merged in Honda Fit repaired here. This was during the super busy and fisted time of the year, mid to late December so I had so much to do, but they were able to see me earlier than my 10 AM appointment and they were nice enough to use a courtesy vehicle to take me to the dental appointment that I had in the same morning. All of the staff who talked with me, even in person, or over the phone, or through text (my preferred means of communication) was super friendly and accommodating and made the experience much more streamlined. Uberto (not sure how to spell his name), but the driver who drove the courtesy vehicle was very chill and provided great customer service. I don't usually like talking to drivers when I go places, but he truly is a conversationalist. At the actual waiting lobby, they have complimentary Keurig machine and little water bottles. They had a good variety of teas, coffees, and hot chocolate withe all of the fixings too. There's some mints and chocolate candies as well. I also liked the fish that they had there as well. Very well taken care of and I'm glad they get a lot of swimming space (big kudos as another fellow exotics keeper). I think the only thing that was a bit annoying was the link that the text message sent to me regarding the repairs gave me an estimate for the pick up date, but not really a time and I had to keep calling to double check and make sure since my end of December schedule was packed with traveling and others visiting. I had to leave my car there overnight because of the timing, but they were kind enough to let me do that. GREAT JOB with the repairs and big surprise that they cleaned up my car (a bit embarrassing). They tossed out my trash bag, vacuumed, wiped things up, moved things to the trunk. I did not expect that. Thank you! Insurance paid for this, so I didn't pay a cent but this was a very smooth experience for a stressful time. read more

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A large rat got into the engine area and caused a lot of damage. Caliber collision was great ! I was able to email my preliminary estimate, and they were able to start on it right away. Unfortunately the rat caused too much damage and my super old SUV was totaled. We were able to pick up our belongings before it was towed away. I can be always count on Caliber collision over the years. They repaired my Toyota 4 runner and my Nissan SUV over the years. The staff is always friendly, and accommodating. read more

Caliber Collision - Deceased rat in the engine compartment - Body Shops Near Me - Walnut, California

I went in for an estimate on a minor fix. I was referred to Michael, the estimator. He was honest and helpful- they actually fixed my issue with no fee. It took 5 minutes! He could have sent me through the process and charged the insurance company for it, but he kept it simple and honest folks. Go to Caliber Collision in Walnut, you will get great, honest service. read more

Caliber Collision - Body Shops Near Me - Walnut, California

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Excellent service! Both Jesse and the manager were very nice and helpful, they made my day! They went above and beyond. Thanks!

I had a great experience with Caliber Collision in Walnut. Michael was such a pleasure to work with! He explained everything and answered my questions. Was not only professional but very friendly. I loved that he gave me updates on the progress of my car repair. My car was ready on time and the work exceeded my expectations! My car looks better than ever!!! My headlights were yellow and cloudy and they made them look almost brand new!! The body repair and paint was petfect! read more

Thank you Bryan and your team. My truck looks amazing. It had a lot of rust on the hood and roof and made it look brand new.

Caliber did a wonderful and prompt job correcting the problem with my car. Someone removed and stole my side mirror cover and left its cables exposed. Caliber quickly ordered the part, prepped it, painted it and installed it within 2 days. Thank you Caliber and friendly staff! Caliber did a wonderful and prompt job correcting the problem with my car. My side mirror cover was removed, taken and they left electrical cables exposed. Caliber quickly ordered the part, prepped it, painted it and installed it within 2 days. Thank you Caliber and friendly staff! read more

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I want to thank Michael and the caliber collision crew from Walnut, Ca They did an amazing work on bringing my car back to life . Paint job and body work is A1 And would go back again and recommend here if your in SGV between Pomona and El Monte . Thank you caliber read more

Hello , Just wanted to share my experience here at Caliber Collision . Unfortunately this is my second time bringing my car to get worked on due to an accident, but everyone here at caliber has been so helpful in answering questions I had and truly value their customers. The first and second time I brought my car here and I had no problems after them returning my vehicle. Thank you so much for taking great care of my car , it's very much appreciated and thank you to bryan the service advisor for keeping me up to date and marcos for working with me . read more

Best Caliber collision big thank you to there regional manager John and Shop manager Marcos they went out and beyond on my repairs very very thankful grateful blessed read more

Caliber Collision - Body Shops Near Me - Walnut, California

This is the second time we've had to come to this Caliber location, and they have done excellent service both times. Going above and beyond. I actually had a choice of repair shops with this second incident and I specifically chose this Caliber, Walnut location because of the amazing service we received the first time, and they definitely didn't disappoint this time. In fact, they surpassed the excellent service we received the first time. Mike was awesome. I highly recommend this Caliber location read more

Everyone at this location is extremely helpful, kind, and friendly. I've gone to this location for many years whenever I needed any kind of repair, they have done amazing work each time and I would highly recommend it. They never try to upsell anything and take care of the necessary repairs without charging you an exorbitant amount for the services. Shoutout to Marcos, who helped me with the last issue regarding my car and got the work done in a timely manner. He was also very helpful and made sure all the services and work that I needed were completed on time. I really appreciated that he kept me in the loop with updates and letting me know what was going on with the repairs. I felt confident leaving my car in their hands and appreciated how seamless the whole experience was. I would highly recommend this location to anyone looking for trustworthy service and a team that truly goes above and beyond! with the car. read more

Caliber Collision - Body Shops Near Me - Walnut, California

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My car now looks as good as new! Thank you Bryan R for the service. I appreciate the fact that he kept me updated on the repairs, He was very helpful and he even fixed my car a few days earlier than the scheduled date. Thank you to Caliber Collision for the great job! read more

I took my car to the Walnut location and I'm really happy with the results! The repairs took about a week and a half. My car looks brand new again. The staff were very professional, specially Bryan he kept me updated throughout the process, and made sure everything was done right. If you're looking for a reliable body shop that does quality work, I highly recommend them. I'll definitely be coming back if I ever need repairs again. read more

I was rear-ended on the freeway. Caliber repaired it in less than 10 days. They kept me informed of the progress through texts during that time. Everyone was helpful, courteous, and efficient. The estimate was quite accurate and the final cost was fair. Work quality was very good. Car was returned to me clean. Caliber is top notch. read more

I have had a very good experience with this caliber collision location. I fixed two of my cars from an accident and not only they have done a great job but they were very welcoming about brining my car in which needed additional repairs after few years. The manager, Marcos was really great on getting back to me on a timely manner even during after hours. He was very understanding and was on top of the repairs that were needed. Bryan who is the service advisor was also a huge help taking over while Marcos was out of the office. Thank you for the service you guys have provided! read more

This is a late review, but I wanted to share my experience from Caliber from 9 months ago. Unfortunately, having to work with these guys means that you were involved in, or received damage to your car. The process with them is efficient as they work with your insurance and even with Enterprise next door to get you in a rental quickly. The repairs took less than a week considering that it was the week after Labor Day weekend. Apparently, the number of customers was huge because of the holiday. Anyway, when I picked up my car, the damage area was nowhere to be found. They even repaired the molding around my rear passenger side wheel that was broken before the accident. In the case you need auto body repairs, hopefully not, but if you do, this business is great. read more

Awesome location, fixed my car after an accident and you couldn't even tell it was in an accident. Definitely recommend speaking to the service advisor Joe Ly. He was knowledgeable and very helpful. Gave me updates on the process the whole time so I wasn't wondering what was happening. read more

Brought my car in for an estimate initially and I decided to repair with this shop. Joe helped me from the beginning to the end. He made sure to provide me with an update throughout the process. I am truly a happy customer. read more

I just want to say thank you for making my ride beautiful again !!! Marcos the manger was amazing !!! I'm so happy being on the road again shiny and new read more

Would highly recommend this body shop. I got into a little fender bender and my insurance referred this body shop. I had such an amazing experience from the initial phone call for appointment. Christine was very helpful and extremely friendly. Then to the associate who walked me through the whole process and timeline Joseph L. Extremely nice and helpful and reassuring. Ended up picking up my car today and looked and felt like it was brand new once again! They even cleaned the inside and outside of my car and shined the tires, which I was not expecting at all. Thank you Caliber, I will be sure to recommend to anyone I know that needs work done. read more

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Been here a couple times, good quality and got life time warranty. Eunice and Marcos were great and helpful all the time. Great place to recommend if you ever needed a repair on your vehicle. read more

This is my second time bringing my car to the Walnut location and they never dissapoint me. Bryan was super professional, friendly and gave me so much peace of mind by keeping me updated on the process without me even asking. Bryan and the team did an amazing job with my car repairs and i would definetly recommend this location!!! read more

They're great, did a good job repairing my corvettes door. Was in and out fast, employees were friendly, specifically Eunice, she attended me with patience and was really understanding. God forbid something happens to any of my vehicles in the future, but ik I'll be in good hands with Eunice and Caliber collision read more

Caliber Collision - Corvette - Body Shops Near Me - Walnut, California

I do not even know where to begin. I brought my Honda Passport to the shop for repairs and the entire process was smooth. From the friendly reception to the professional and friendly interactions with Joe, my service advisor, and the final product. I am impressed and I will recommend Caliber to friends and family for sure! read more

Customer service here is really good, they make a point to contact you and let you know what's happening with your car, maybe a little too much contact if you don't like your phone blowing up with notifications. My service advisor was Eunice. She was very knowledgeable and she was easy to reach. I did find it funny that my car was done way faster than estimated, but when I got it back my window wouldn't roll down when it was able to roll down before. I caught it before I left so they were able to fix it for me right there. But maybe check everything first before giving me my car back, I'd rather get it back on time / later with everything working then get it sooner and something's wrong. There was also some piece missing so I had to come back another time to get it installed, they said it would come Monday morning but it didn't actually come until Wednesday. Also, when I got my car back it was quite dirty on the floor area on the drivers side. A lot of dirty footprints I ended up having to clean off. The repair work looked good though, I had a dent on the side of my car from someone backing into my car and it looks brand new. Overall I had a nice experience, seems like the actual mechanics are a hit and miss though with their attention to detail and leaving my car dirty. This isn't a complaint about this specific location but they send so many reminders to fill out their survey. I got like 10+ text messages and emails. Then my service rep also asked me to do the survey. It's really annoying how pushy they are about the survey read more

I highly recommend them, they were very friendly and even polished the headlights as a courtesy. Everyone was very kind.

The service that I was provided at caliber collision was very professional thank you Bryan and Beto for the courtesy ride home

Terrible Experience! Estimator refuse to follow process. Brought car in for an estimate after an accident, this place is one of the body shops on the list from insurance company. The person who came out to do the "estimate" refused to write up an estimate, and instead told us to leave the car there for repairs immediately, same day. He was rude and not helpful at all. We told him that per insurance process, they have to provide us and the insurance company an estimate, and he still won't even budge. Now, the claim is stuck because still no estimate. HORRIBLE! read more

My BMW got rear ended on freeway by a flying Tesla, I was so angry and didn't know what to do. Came to this shop and met Eunice, she was very patient and thoroughly explained to me all insurance process and repairs so I would know what to do. Finally repairs are done, car got back to me looking brand new. Very happy with the service here! read more

Mike has gone above and beyond to get my truck repaired and running again. He is professional but also truly cares about his client. I can't thank him enough for everything he did for my family. If you need your vehicle repaired the location is the place to go and you can put your trust in Mike. Thank you again! Trisha Olmos read more

I couldn't be happier or more satisfied with the way Caliber Collision in Walnut handled my car repairs. Shari M helped put me at ease with the whole insurance process, damage estimate, and the approximate time it would take to have my car repaired. My car was repaired before the estimated time expected, a week before Thanksgiving. From the friendly ladies at the front desk, to Umberto the friendly courtesy service driver. From the quality repair service to the excellent customer service, this place is top notch. read more

Great customer service, I picked up my car and from start to finish they were excellent. Would 10/10 recommend and come here again. Great job! read more

Honest feedback: EUNICE deserves a raise for always giving 100% at all times. If it was not for HER extreme sense of CUSTOMER SERVICE skills, I would have NEVER done business here, at least at this location, AND advised EVERYONE I meet to AVOID this place (I am in my 30s so I will meet a lot of people in my years ahead). NEVER in any years of my own career, have I EVER been treated like a plague for being a PAYING CUSTOMER, than what I experienced here by the TWO front desk ladies this establishment decided to hire, From the moment I stepped into the office, I felt I was being yelled at right away, instead of greeted, "HI CAN I HELP YOU?!!, FILL THIS UP AND TAKE A SEAT THERE," I rolled my eyes & almost wanted to run out. Thankfully Eunice came out & I had the lovely chance of meeting her and from the first second, she provided the best service with care, explained process & guidelines clearly & with respect as I should be since I am a paying customer not a random person wasting everyone's time. It's too bad when it comes to make payment, I had to be redirected to the front desk ladies, who acted like they own a million bucks. I am pretty sure their own cousins or boyfriends can't even pay this kind of amount I am paying out of pocket for my service, but to waste even one second being RUDE to me is clearly unnecessary, let alone ACCEPTABLE. They yelled "NO CASH, CARD ONLY!", which would've been fine but the fact that they said it with attitude and condescendingly, without understanding that I AM NOT A REGULAR CUSTOMER or even an employee that should know the rules and handbook by heart, so EXCUSE ME FOR HEARING IT FOR THE FIRST TIME! And to top it off being un-sympathetic to my card spending limit (which was $3K daily) to which when I let them know, they both scoffed at me and one asking if I "..will have enough for gas/food/groceries?" is PATRONIZING! As we digress, Eunice's service is 100/100 and if she were to EVER LEAVE this establishment, I would still recommend her to everyone I know might needed service. As for the two guard dogs at the front desk, let's hope they are RELATED somehow to the owner/managers here, otherwise this location will turn into a DYING business sooner than later as you keep getting complaints about them. read more

Throughout my car repair i was able to get updates and it was very easy to get a hold of the person taking car of my account. I did not have to keep calling or be on hold for any reason. Also, after my repair, some moulding fell off my car and when i brought it back, the manager replaced the part right away. Amazing service and never gave me a hard time. 10/10 would recommend for any of your vehicle repair needs read more

Rude customer service, which made me decided not to take my vehicle here. Went somewhere else. I have no info on the actual quality of their work. read more

I wanna give a huge Thank you to Bryan R for making my life easier and giving me the comfort I needed after my car accident, you can tell when someone loves what they do and he's one of them. The girls at the front desk and Bryan always received me with a great attitude and a smile on their face. And the most important thing, my car came out perfect! 10 out of 10! Thank you guys! read more