Scheduled move was canceled day of move. Customer support line was not able to address the issue. Very frustrating and inconvenient.

I'm adding a star based on the customer service I've received trying to make things right. I appreciate the follow through and attempt to improve the service. The gentleman who followed up with me genuinely wanted to improve the service and make it up t I understand this is a newer company with a fantastic idea. Working out thee kinks can be tough and I understand that. I will update more when we get our belongings delivered to our new spot. ***update*** Joe, Gary & Taylor made up for any issues we had last time. Awesome guys took great care of our stuff and had fun with us. Fantastic service and will definitely use Clutter next time we need storage. Thanks guys! Appreciate Clutter making good on an initial mixup. Mistakes happen and I'm the end it boils own to how you handle them. Kudos! read more

Clutter - Kevin, the hardest working guy I know - Self Storage Near Me

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We requested help packing all our items as well as disassembly, moving and re-assembling our items. The day before my 7am appointment it was updated to 9am which wasn't really a huge deal but weird they updated just before our move. 2 guys arrived to help us pack and moved. They noted there was a lot to do and that really 3 people would have been better for the job. They also noted that they were originally slated 3 hours to do this job and it was looking more like a 5 hour job. My fiancé ended up helping the guys pack up all our items. Something we would have done but we thought we would get better service when we selected "all items" under what we need help packing. Fast forward to unloading our items to our house. 2 items arrived with broken legs and on top of that our movers didn't want to move any of our items upstairs for us. We were kind of tired and just told them to leave the items in our living room or garage and we would figure it out. For $1k we definitely expected a service that would AT LEAST move furniture items into the rooms we needed them in. While having their help expedited our packing and moving we were left feeling pretty disappointed. We've filed claims for our broken furniture and have not heard back yet, it's been about 1 week. I'll update this review pending response of our broken furniture. read more

I needed one item picked up, and had a quote of $39. and fell ill the night before, and got charged a "$100 cancelation fee" that they pulled from my account without saying a thing, which created a huge hardship for my family. The complete lack of flexibility during these crazy times, and an unannounced fee that was nearly 3x a monthly storage cost, horrible. read more

Clutter completely destroyed a number of pieces of our furniture. They're easy to book and their website is great, but absolutely don't store anything expensive with them if you care about it. I'm still sleeping in bed that slants while Clutter is deciding whether they're going to try to help repair it. Below are just a couple examples. read more

Clutter - Self Storage Near Me

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So so so completely disappointed and upset this company didn't take any responsibility for destroying my things. They stated that since they didn't pack the bins, they were not liable. (I had origins sent my things to storage a year ago when the company was called Livible. Livible was bought by Wayforth, then Wayforth was bought by Clutter). Livible never offered professional packing at any time to me at the time, and it's just plain wrong that Clutter will not cover for the company they bought, especially since the damage happened on their business property, regardless of time. I'm sad because it is a great concept, and I have a need for this kind of service, but I will go with another company called Make Space instead. read more

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Kevin and Jack were really great. They were gentle with our stuff, friendly, and worked efficiently to get everything ready to be put in the moving truck. Recommend! read more

Clutter - Self Storage Near Me

If I could give them zero I would. They lost a part of a brand new sectional from Room and Board and lost a latex double bed and also rolled our king inner spring mattress in a ball and soiled with dirt the other double latex mattress that wasn't lost. Replacement value in excess of $12,000 dollars and they are offering less than $2000 . Do not use. read more

I moved recently from Seattle to Bellevue, WA and used the Clutter service. I was pretty stressed out about my upcoming move. I found a place that I loved but my current lease was expiring before the new one started. Also, my lease was ending midweek, so I couldn't get friends to help out with the move. I've hired movers before and it was really expensive. And in this case, I'd also need movers that stored my stuff until I had the new apartment. Fortunately, I found out about this service from a friend who referred me (I got $100 off using the referral) and I was able to have a stress free move. The pick up team was really helpful. Nikole, Luke and Zach were super efficient. I had low balled the amount of stuff I had and they were very understanding. Nikole gave me constant updates on my order and also asked for my confirmation while upgrading me from the 5x10 to the 7x10 storage. I had a couch, a standing desk, a queen bed and 6 medium boxes, I also had several miscellaneous items that I didn't mention initially. Despite that, Nikole and her team (Luke and Zach) showed up on time, listed items to be stored, packed all of them safely, and finished all of this in an hour and a half. I scheduled the drop off a few days after the pickup. I was pleasantly surprised to see Nikole leading the drop off crew as well. Nikole, Jack and Spencer showed up in a timely manner on the day I moved in. It took them less than 30 minutes to drop off my items and unpack the bigger items (mattress, couch, desk). They also assembled my standing desk before heading out. I was really grateful that all my items were returned safely without any issues. Not only was the service super awesome, I even got a $100 Amazon gift card for using the service. Additionally, you could also get $100 off your clutter order by using the following referral code: PNCCJ6 read more

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I am an international college student. I have used this service for 3 years while attending college, and I USED to love this service, but I am beyond disappointed, hurt, and betrayed by Clutter's treatment of their customers. I had been told by the apartment I was about to move into that my move-in had been delayed by six days. I called Clutter on Friday (my storage delivery appointment was scheduled for the following Monday) to explain the situation and request that the movers come past 12 p.m. as I do not receive the keys until 12 p.m. The service provider I was on the phone with said they could note this and inform the operations team the day of. Today is Monday. First of all, I had put my phone number down for this specific delivery, but they somehow called my mother and woke her up at midnight because she lives in Singapore. I got a call from my mother saying the team was here at 8 a.m. Mind you, I am not currently at this new place as I don't even have the keys. I immediately called support and was on the phone for an hour. The service provider just continued to say that they did not ever guarantee this and that I would still have to face the cancellation fee and wait 14 hours to reschedule a delivery, which also isn't available for another TWO WEEKS. I AM A COLLEGE STUDENT. I AM STARTING MY SENIOR YEAR, AND NOW I DON'T EVEN HAVE A BED TO SLEEP ON OR PANS TO COOK WITH. How is there such a lack of sympathy for your customers? I kept pleading and explaining, but she continued, "I am sorry, there is nothing we can do. You can reschedule.". You are making a college student spend over $200 in cancellation fees and over $100 in rescheduling a delivery. How is this fair? When I had communicated every detail of why I could not take this delivery before noon. Even after crying on the phone and pleading, nothing was done to help. No waiver of the cancellation fee, no option to reschedule for an earlier time, nothing. I am floored at the lack of sympathy and customer service Clutter has. Even after I asked for the cancellation fee to be waived, I was told that that would not be possible and that I would have to file a claim just to get my money back. ONLY MONEY, not even rescheduling the appointment. There is clearly no compensation, sympathy, or second thought that Clutter gives to their customers. Another detail I would like to add, I have recommended Clutter to several of my friends. My new roommate also uses Clutter. She also called Clutter to explain the situation THE DAY BEFORE HER APPOINTMENT, and they still understood and noted that her stuff was still being delivered on time. How come there is so much disconnect within the team? There are serious issues within Clutter itself, which they need to figure out and not put the blame on their customers. If you do not allow something because it is apparently "not done in the protocol," then how come other customers can request specific details but not others? Figure out your issues internally first. Now I am sitting here, and I have to face hundreds of dollars in bills which are not even due to my error, and I have to sleep in my home without a mattress, clothes, pots, pans, or plates, all due to Clutter's inability to communicate effectively with one another and their customers. To be brought to TEARS on a phone call and crying and pleading to get the fair service I PAID FOR is unacceptable, and that is an understatement. I am baffled, furious, and incredibly disappointed with Clutter, as clearly, their service has tanked over the last few years. I will NEVER use this service again. read more

Day 2: Again, DO NOT USE THIS COMPANY. After not showing up for my scheduled appointment yesterday they rescheduled me for today between 12-3pm. At 1:30 I get an alert that they are in route. About 15 minutes later I get a text that the movers need to take a mandated lunch break before arriving. They finally arrive at 3pm and tell me that they only have until 4:45 because their truck is full of someone else's belongings and Clutter added my trip to their route last minute. GOD HELP ME. Whatever you do, steer clear of this scam of a business. read more

I'm extremely disappointed and annoyed. I scheduled my moving date almost a month ago, they confirmed it with me three days ago, and took out the deposit yesterday. I then get a text message saying they are moving in to two weeks less then 24 hours before my move. I had to scramble in the middle of my work day to find a new mover. read more

A bit late on this update but wanted to make sure I write this. Clutter customer service called me after my Yelp review and assigned someone to help me. I believe his name was Jeremy and he was SUPER nice and helpful. I will definitely give him a 5 star because he was very professional and considerate. He was able to give me some credit back to reimburse a part of my claim. The reason I am not giving it a 5 star is because of all the time I had to spend on this, the back and forth emails and calls with the company and most importantly I am not able to replace some of these broken furniture which were unique. The damage pieces can't simply be changed as it will ruin the set it came in so I had to repurchase a whole new set which cost me triple the money. read more

This company is heavily messed up. I had a long-term relocation coming up and they canceled the appointment with a 15-minute notice. The reason was some "operational shortages due to COVID-19." Here're multiple problems associated with this: 1. Sure. Healthy & Safety is a concern. However, also it is you, the corporate's responsibility to mitigate such risks to avoid such disruptions. If COVID started happening last week, sure, I would still be frustrated, but I understand. But, this has been around for 3+ years, with multiple vaccines out. This is NOT an unforeseen issue. Hence, there could've been multiple steps to prevent or mitigate such situations, especially for something like COVID. Even airlines figured these things out nowadays. There was no good faith effort to mitigate such damages or have back-up plans. 2. You have to remember, this is a long-term move & storage, which causes a huge disruption and poses a legal impact on multiple stakeholders when such things are changed. We make a contract, and the company penalizes customers for such changes on a short notice, but there's no way for us to penalize the company for such reasons? It's such a high risk for us to find back-ups on such a short notice. A disruption caused on the company is purely a monetary damage, whereas for us it could also be legal and other non-monetary. Money just simply can't solve everything. 3. The way you, the company, try to get away with this is by "giving a sincere apology" and "waiving the $100 cancellation fee." Waiving the $100 fee? I should not be charged at the first place anyways for such a breach of contract. I am already preparing a legal action against the company. I already escalated this to Trust & Safety team, so you don't need to advise me on what I need to do. If you are not ready to do the business properly, please suspend your operations instead of misleading the public and causing harms to people. read more

After I write this review, their business manager did call me once and say sorry about my situation and mentioned that they will follow up my case. However, after a whole weeks, I heard nothing from them. Again, do not choose this moving company. They tried to be professional on yelp, google and thumbstack but then leave the customer there and never process your case. read more

If there's one quality a moving/storage company needs to possess it's reliability. Clutter was not reliable. I booked a time to move things out of my aging father's apartment, and Clutter sent me a text which said, "Unfortunately we need to reschedule your Smart Storage" THE MORNING OF THE MOVE. The logistical impact of Clutter's failure was huge. I had to scramble all day to find a new storage facility and truck, and move everything out on my own. I could never recommend this company based on my experience. I don't care how slick, and pleasing their app is to use - if you don't show up or cancel on the day of, you're a useless moving company. That's the basics. If I could give this company negative stars I would. read more

This is basically a scam. They overcharge for simple moving and storage. They reschedule appointments within 12 hours but charge you if you have to make any rescheduling. read more

Great service! Movers did a great job packing and taking everything out. They seemed to wrap and package things carefully. They were also friendly and answered any questions I had. They wore masks which was nice. For context, I live in a 2 bed 2 bath ~1000 SQ ft apartment in Seattle, and this was only for my stuff. I had a couch, bed, bedframe, small desk, small nightstand, a couple small plastic dressers, a monitor, a chair, etc. Online photo inventory is nice. Prices are great as well. I was quoted $88/month for a 10x10 space, for an 8 month or more commitment. Movers cost $117/hour for the services pickup and delivery. Also got emails and messages automatically sent the day before my appointment giving tips on how to prepare and organize my things to make the movers job faster. They didn't take bathroom liquids, or my plunger, which was unexpected but understandable. My appointment was for 9 am-12 pm, but they didn't come until 10 am. I was expecting to get a "we've started over" text as per the previous day's email but didn't get that, so I was a little worried. Calling customer service to get mover status also didn't work (usually customer service is awesome though at picking up my calls and answering questions). They did get here at 10 am, and called me when they arrived. Being late wasn't an inconvenience to me anyway, and it turns out they had some availability issues to sort out on their end leading to the delay. The process was very easy for me, and I was able to do other work out of the way while they worked. It took longer than I expected (3 hours, rather than my expected 2 hours). Overall a great service to drastically reduce stress of moving logistics! I only had to leave the front door of the apt once to let them in and give them a spare key to get in and out of the apt. Will have to update once I get my stuff back later on (hopefully they didn't steal everything and sell it) read more

Clutter is a scam, do not move with them! Scheduled to move June 17 between 7-8am. They cancelled at 8am and rescheduled for June 18. They changed the flate rate from 1 hour to 4 minimum without my consent. June 18 rolls around and again they cancel at 8am after I've been waiting around for 2 hours. How do you only realize the day of that you have trucking logistics issue? So unprofessional and customer service was unhelpful - they couldn't guarantee this issue wouldn't happen again read more

Great and smooth experience. Love that Clutter is bringing technology to the moving process: we were able to track when they'd arrive, how things were progressing, and handle all the logistics online. The packing & moving team was great - friendly, diligent, thoughtful, and productive. 10/10 would recommend Cassady and Fernando! read more

Clutter - Our moving team - Cassady and Fernando - Self Storage Near Me

Kass and her team went above and beyond to get all of my stuff packed in 1 day. They were super attentive to cataloging the inventory of things packed. They handled my stuff with care and executed moving my items from a fourth floor walk up which is not easy. I would highly recommend using them if you are in need of packing and storage services. Thanks so much again to Kass, Fernando, Daniel, and Gerardo.. you all are amazing! read more

Clutter - Awesome team from clutter Names left to right: Fernando, Kass, Gerardo, Daniel with special guest appearance by Nico :) - Self Storage Near Me

Clutter recently brought our stuff back out of storage. They showed up within the time slot stated and sent updates that they were on the way. Cher and Fernando were professional, took direction, and were careful with our items. Cher also gave us a few moments to check that everything was there (it was), and offered to help file a claim when we thought the buffet was missing a piece (in the end it was all there). I can only review the back end of service because Livible picked up our stuff, then over the course of 4 months was bought by Wayforth which was bought by Clutter. Who knew the storage service industry was so volatile?! read more

Clutter - On-time arrival! - Self Storage Near Me

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5 stars and virtual high fives to Gerardo and Taylor for being efficient and friendly during our pick up service. 4 stars here because Clutter is new to us. Clutter recently acquired Wayforth which was formerly Livable. Same concept and everything just haven't had any experience otherwise..YET. We had been using Livible for about two years and was happy with it so I'm hoping Clutter will provide the same friendly, efficient, and affordable service. read more

These guys are amateur not professional, movers. They did NOT LABEL A SINGLE BOX. So I have 20 boxes, and no idea which is kitchen, which is bedroom. Total mess. I asked them to label, and labelled one in front of them as an example. They did nothing. They ALSO failed to dissassemble my ikea furniture. I gave them the instructions and tools. They ignored it, and wrecked my bedframe and damaged my couch (and took WAY too much space in my storage unit as a result). Then, to top it all, their Claim process denied EVERYTHING (even the guitar stand that broke in their truck, a $10 item!) Oh yeah, they showed up an hour late AND took 4 hours to pack a half empty 450 foot apartment! What the heck, right? I have no idea why they needed so many boxes cause there just wasn't much there to move. (Four pieces of furniture, and half the storage in the unit was already empty.) It ran so long I had no choice but to help them unload into storage. So it came to almost $1,000 to move a 450 foot apartment to a storage unit 10 miles away. I could have done it myself with a uhaul and 2 of their guys in half the time, for less than half the price, and gotten it "right." So, use at your own risk. And FOR SURE stay and supervise them (they said they were cool, so I went and did some important errands). Wait, it gets better! They reach out to me, multiple times (first after the move, then after this review). Both times they say "We will circle up with you and make at least some of this right." Annnnddddd.... they do nothing. No contact. Nothing. read more

If you like wasting money and damaging your personal belongings, then Clutter is the right moving/packing provider for you! Our customer experience with Clutter began in July 2017 when I received a very competitive quote relative to other self storage units in the Ballard area. I liked the company concept (i.e., they pack, store, and unpack all of your belongings), so I elected to use them for our storage needs while I moved abroad. What I didn't know was that I'd have a TERRIBLE customer experience during all stages of the process (pick-up, storage, and drop-off). Pick-up Disaster: (1) During the pick-up, the crew of inexperienced movers forgot to bring tools to break down our furniture, which led to delays. Seriously?! You didn't bring tools?? (2) The crew stripped the screws on our bed, which has left it damaged beyond repair. (3) They clipped our neighbors tree and broke several large branches. Our neighbor came outside to yell at the crew, who were non-responsive to her complaints. Out of frustration, she stole their handcart before they took off. Upon emailing Clutter to report this incident, they were unresponsive on a clear path of action to recoup the damages. Lack of Transparency in Storage: While I was quoted $117/month based on our belongings. However, upon receiving my first bill, I realized that we were being charged a 24% mark-up. According to Clutter, our belongings took up more space (which you can't validate). This lack of transparency really sucks. Once your stuff is on the truck, they've got you by the balls as you cannot validate the storage size required for your belongings. Drop-off Damage: Upon receiving our belongings this week after 1.5 years of storage, we noticed more damages. The crew that packed our belongings applied duct tape directly to our leather couch, which has damaged the upholstery. Moreover, our personal effects were basically thrown into boxes (no paper wrapping). Again - if you like wasting your money and treating your personal belongings like trash, then Clutter is your GO TO! read more

Punctual, polite and efficient; the crew cleared mess in under 60 minutes. Recommend this service for anybody navigating a time consuming/ stressful move. read more

Clutter - Clutter crew clearing my mess! Thanks guys - Self Storage Near Me

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We love Clutter!!! Cass, Fernando, and Joe made moving fun! That's right! Fun! We used Clutter to move out of one house and store our belongings for a couple of months and then move into our new home. EVERYONE we dealt with delivered the highest customer service. It was abundantly clear that the company prides itself on providing extraordinary service. I cannot say enough good things about our experience. Thank you, Clutter! read more

Clutter - Self Storage Near Me

FRED, BRIEN, an LUKE showed up at 8am Saturday morning! These three guys did a kick azz job! They were very accommodating and went the extra mile helping get all of our stuff moved into our home! They all three had great attitudes and never took a break! If you decide to get all your stuff from Clutter make sure you specifically ask for these 3!! Thank you very much guys! You made a potentially stressful job not so! read more

Clutter - Saturday morning rock star crew!! - Self Storage Near Me

Movers arrived ahead of schedule and finished loading ahead of my arrival time on bright Sunday morning! They were respectful of my items and efficient in conducting inventory! Look forward to using Clutter as a first time customer and seeing how adding and taking out items works out! read more

Clutter - Had a great and quick load up for seasonal items with Clutter team: Kevin, Jack and Fernando. - Self Storage Near Me

Enjoyed our experience with Clutter. They went above and beyond to help us get everything out within our schedule. Super friendly movers! Be sure to plan extra time versus traditional movers because their cataloging system is very thorough, but it is well worth it. read more

Clutter - Self Storage Near Me

I am total disappointed to Clutter service. I just want to get my stuffs back before August 2nd but the service can not solve my problem at all. I choose the August 5th as the deliver day is because I am afraid that the shipping date will be later, but this became the final solution the customer service gave to me. I have been told at the beginning that I can pick my stuff whenever I want by myself. However, everything changes after I storaged my stuff in here. I have a really bad experience at here and I will never use Clutter again! read more

Luckily, someone must have cancelled their reservation as an appointment much closer to our move-in date opened up. However, this appointment is still a couple days after the move-in and would still cause us to be without some essentials. Thankfully, Clutter reached out and asked us to file a claim in order to figure out a solution. After filing the claim a member from their team called us to discuss possible solutions. They explained they couldn't deliver our things earlier but they can provide some compensation for expenditures for essentials we need while we wait for the delivery. After discussing the appropriate amount, they credited my account. Although not ideal, I still appreciate their efforts to make things better. Ashley, the team member that reached out to us listened and was easy to work with. We will post another update on this review after delivery. read more

If you're looking for convenience, affordability AND a friendly team of movers, this is for you! I did extensive research on where to store my belongings for a month and Clutter definitely exceeded my expectations in terms of the service they offer. They provide packing materials AND assistance with packing (which I didn't use, but still great!), moving materials, movers to move your things in and out of storage for a pretty good deal! Definitely the way to go if you're on a budget and don't have people to help you move your belongings. When I got my initial quote, they were very friendly, accommodating and upfront about their pricing and services. However , I was not satisfied with the email inventory they sent following my phone conversation. All items listed were accurate and cost were listed but it was too general. I would have felt more comfortable if the page was more organized, easy to follow and had the location site I requested for. Aside from this, team Kainon and Curtis were great! They were polite, professional, strategic and handled my belongings with care. I was given a window time between 9-12 for them to show up and they arrived between 9:30 and 10am. It took them some time to take pictures of my things and moving my boxes and furniture but at the same time there were only two of them! They took their time labeling and taking pictures of my things, thought carefully about taking down my items (they had to disassemble my dining table to save space, totally fine) and organizing them in the truck. Definitely a lot to think about and be efficient:). After the 2 and a half hours of moving, Kainon reviewed my inventory with me, did a complete walk through my place to make sure they grabbed it all, and even clarified my estimate with dispatch. Fortunately he did because "Clutter Plus" was on my estimate , even though I did not want to go through with it. Another thing that made things confusing. I didn't want to be charged extra for something I didn't agree to. Anyway, I appreciated Kainon calling dispatch 2x to clarify my overall cost. Would definitely recommend these guys! I even requested them for my return plans:). read more

Clutter - Self Storage Near Me

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Joe and Taylor were such a pleasure to work with. They were professional, extremely courteous, careful with my items, and they worked quickly. I will definitely work with Clutter.com again, and will request these two heroes for my next move. read more

Clutter - Joe and Taylor finished the job in record time with smiles on their faces. Thanks, guys!! - Self Storage Near Me

Big shoutout to these guys who just made my life easier and my day better. They were super helpful, very accomodating and packed/moved everything without any complains. With a smile on their face. Thank you so much Genesis and Dwight! read more

Clutter - Self Storage Near Me

I would never ever recommend clutter to any of my friends or family because of their ill customer service. They madde us wait for a prolonged time and did not even bother to inform on the schedule change, movers extended time doing unnecessary things just to get that extra charge. Highly unprofessional! We had to cancel 2 appointments because of their delay and very poor service. read more

The clutter team was awesome. They were on time, hard working, organized, efficient, courteous, friendly and most of all, understood teamwork. I would definitely use them again and also recommend to a friend. The equipment, including the truck, was all well maintained. The website is easy to use. read more

Clutter - The stellar moving team. - Self Storage Near Me

This is the first yelp review I have ever left and the only reason I am doing so is because of how unprofessional and horrible this business is. On the day of when the service was supposed to come, I got a tracking link. Then, I get a text saying that my appointment has been cancelled and rescheduled "due to unforeseen circumstances." That was not an option for me as my sorority house closed before the rescheduled date and I would be flying home from college to California literally the next day. So, I stayed on the phone for 20 minutes with customer service to get some sort of solution because, if not I would have to somehow figure something out myself and I have no vehicle. That phone call will probably be used as a training example for when someone is so unbelievable angry that they got f*cked. I got no solution or alternative aside from the worthless reschedule I just got a useless "I'm sorry" even though he was probably just putting me on hold while doing absolutely nothing. I could tell that people like this ENJOY ruining someone's day. It gives them a power trip. Absolutely do not ever use this service unless you're searching for unreliability as a key aspect within a business model. read more

Bakari and Lavaughn did a great job and helped make my move stress free! They broke down my bed and rebuilt it for me upon return. In previous years, this was something that I did myself and it was a huge relief to have assistance this time around. I also really appreciated the care they showed when packing the fragile stuff in my kitchen. Bakari was very attentive in asking questions to ensure things were done to my liking. I would highly recommend Clutter to anyone who wants professional and affordable storage and moving help! read more

Clutter - Helping rebuild my bed frame - Self Storage Near Me

My daughter and her college roommates used Clutter to pickup their belongings, store them for summer, and then return them when school resumed. The guys who moved them, both in and out, were fantastic. Despite the amount of stuff they had and traveling up and downstairs, they were always friendly. Clutter was also more affordable than other companies. We highly recommend Clutter and thank the team who brought us our things today. read more

Clutter - Clutter Team - Self Storage Near Me