I just ended my time with clutter. It was not about them though I just needed something more local that I could get to easily. Andrew and Michael who were both friendly and efficient. They unloaded my things quickly and stacked them neatly. I only gave them 4 stars because of their contact system. We were informed that we would receive a text when they left and again when they were almost here. However I only received one when they were almost here. Not the drivers fault just their system read more

Clutter - Daniel and Andrew - Movers Near Me

I used Clutter years ago for a small 5x5 storage unit and was initially impressed with their user interface, delivery system, and the overall ease of use. I even recommended them to friends and family. Unfortunately, my recent experience was a complete disaster from start to finish. I hired Clutter again before leaving the country for a sabbatical. They showed up with only two movers for a large move, took long breaks, and couldn't complete the job. Despite offering to pay extra to hire or overtime more help, I was told that wasn't allowed and I'd need to reschedule--an impossible option, as I was flying out and giving up my apartment the next day. I ended up spending $1,000 out of pocket to move everything to a storage unit the very next day (finished 3 hours before my flight) so Clutter could pick it up from there, which they had agreed to. I left detailed instructions, made myself reachable internationally (phone, text, email, whatsapp, facetime, even my second phone), and got confirmation that I didn't need to be onsite. No one contacted me the day of pickup, yet I was charged a $200 cancellation fee. When I called to dispute it, they claimed they tried to reach me (they didn't) and refused to refund anything. The second attempt wasn't better. I appointed a family member as the point of contact and again confirmed that no one needed to be onsite. On the day of pickup, Clutter claimed they didn't have the gate code, lock combo, or unit number--we provided this over the phone. They were successfully and had even already opened the unit but then suddenly changed course and demanded someone be there physically or else they would cancel and I would be charged $200 again. I spoke to customer service while this was occurring and they said my two other separate colleagues were wrong, we need someone there now. My family member had to rush over and ended up helping move the items himself because the movers were essentially doing nothing. After weeks of stress, disorganization, poor communication, and unhelpful customer service (outsourced and seemingly disconnected), my belongings were finally stored. But the emotional toll, wasted time, and hidden costs were staggering. Bottom line: Clutter might seem cheaper up front, but the chaos, unreliability, and lack of accountability will cost you far more in the long run. What used to be an innovative service is now a disjointed, empathy-less mess. I will never use this company again and strongly advise others to stay far away. Things I foresee happening: -My storage space size will move into the next category -At the 8 month mark my rate will go sky-high -My items will return damaged. -Chris G will respond and offer to resolve this, but things will not move forward -They will retain their respectable yelp rating despite the abundance of 1 star reviews. read more

Did not show up and did not offer any credits - cost us triple what we would if we wouldnt have gone with them. declined claims.

If you want to make sure your possessions are treated very badly, broken, and damaged, have your most valuable items stolen, and pay top dollar for those privileges, Clutter, Inc. is the perfect company for you. I filed a claim for all the damage and theft with the company and it was denied. Don't bother trying--it's a time-consuming process and will lead to nothing. read more

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Update since my last post, after a month or so with customer service, they offered to give us about a $300 refund, which is about 10% of our total cost. It is better than nothing! A team member did reach out to me about my review which is very nice and good follow up. Again, the actual movers we had were very nice, but the rest of the process just was inefficient. read more

Clutter was super nice to go out of their service route and come deliver my stuff to grass valley which is outside their service area at no extra cost. Tiger and Dany our movers were super polite, helpful and extremely efficient with their work. Couldnt have asked anything better for a move read more

Clutter - Movers Near Me

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I love Clutter - Anthony and Marlyn were professional and thoughtful. Asked what materials some of my furniture were made of to insure proper protection, blanket wrapped everything that was fragile or sensitive. They worked well and in sync together. Definitely a service I will continually use. read more

Clutter - Anthony and Marlyn - My dudes! Awesome work! - Movers Near Me

This review is for the team that dropped off our items. Romance, Nafis, and Anthony were awesome! They were ridiculously quick unloading our stuff and placing it where we needed it. The only bummer was that two of our items that left in good condition came back broken, by no fault of the drop off team since the issues weren't discovered until they were unwrapped. Romance immediately assessed the issue and contacted the headquarters to get the problem resolved. We really appreciate his diligence in the matter. This team was a 5-star team! read more

Clutter - Romance, Anthony, Nafis Awesome Clutter squad - Movers Near Me

AVOID AVOID AVOID!! Beyond being careful with your stuff, having kind staff, loading and unloading your goods, and overall customer service the most essential part of a moving company's job is to show up. Many people like me schedule moving days well in advance, set up their calendars for it, plan other things around it, and take PTO from work. Moving day is a huge day, planned well out in advance. The whole point of getting movers is for them to show up on that day and help. Well, that's where clutter FAILED. They called me 30 minutes before my appointment to let me know it was canceled. They then refused to refund my deposit because I couldn't reschedule. That is completely absurd. I have since gotten a refund for my deposit, but I am left absolutely high and dry on moving day. I am literally scrambling to find friends/family to help. I have to get my things out today and I am totally on my own. Thanks a lot Clutter! PS: Thank you for the apology, however it changes nothing about the review. Who reschedules a moving day? Offering to reschedule my appointment is useless to me. I had tons of other appointments and work lined up based on the move being completed today. You would think a moving company of all companies would understand that people rely on movers showing up at the agreed upon time above all else. TL/DR: If you're ok with risking having nobody show up to help you move, go with clutter! read more

Trae and Marv came through and did an amazing job. Clutter sent only these 2 guys for a 5 man job (original pick up was 5 people) and they worked as if they were a 5 man team. They moved everything to the correct rooms and asked questions when they weren't sure. They were fast and efficient and I would definitely use clutter again because of these 2. read more

Clutter - Movers Near Me

I just used the Clutter moving service, and I am really happy with it. Kareem W and Tim are nice, polite and professional in their jobs.Would recommend them again for sure read more

Clutter - Movers Near Me

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Marlon Shay Chris and Adrian were amazing! They arrived right on time to my house up in the mountains, and moved everything quickly and safely. Definitely will use their service again! read more

Clutter - My awesome team!! - Movers Near Me

Daniel N and Daniel A are very informational and Persistent, the whole team that helped me works well together. Everyone handles your personal items with care . read more

Clutter - A empty container - Movers Near Me

Clutter seemed like a great solution, but they are stopping Sacramento operations. Don't waste your time.

This was hands down the worst move I've EVER experienced. The beginning was ok but as they progressed, the head person Chase or something comes and tells me that in order to take my bed and tv down he needed tools and wait for it... THEY FORGOT the tools! My neighbor steps in and offers hers- of course they did not thank her. Then they discovered that they needed an allen wrench that they also did not have- my daughter in law went to her house and get hers. Now at this time, packing has stopped- she comes back, and they let her unscrew the tv and my bed as I was not in the room. Then they decide to take over an hour and twenty-minute lunch (for which I have proof- but he just discounted ALL of it) and just threw the rest of my items in my garage. Now let's talk about the damage that was done!!! They scratched and scoffed up the walls and then they offer me $100 for 4 walls! The claim that I had originally put in was $325.00, which they approved and then took back! Where does this happen at? The damage done to my personal property was worse. Once they "viewed" my photos, they dumbed it down to minor damages. My headboard, foot board, 2 dressers, a brand new samsung soundbar. Now get this- of course it's in the fine print- but if you don't buy an expensive upgrade protection plan- they only pay you $1 per pound you can imagine what they are proposing for my claim. Then once they got tired (which I am not sure how they were tired after taking almost 1- and 1/2-hour lunch break) oh it was getting close to quitting time- they did not set other bed up, did not put my already labeled boxes in the correct rooms, and it took me over 30 minutes to find my tv in the garage! Once they "finished" I saw the post documents and was floored! The cost was $2043.00 for a 3-bedroom apartment to a house and get this- one bedroom they didnt even touch! I was quoted at max $1700 and even that was a lot. I refused to sign until the bill was explained. With that being said, they literally suspended my account for my storage items. Even while "suspended" they still managed to charge me for Feb rent. I wanted my storage delivered on my move date the 29th of Jan. I am disgusted by Tiffany- customer svc rep who told me to wait and pay once bill had been clarified. Michelangelo for making promises and not keeping them. Just this whole incompetent company and its staff. This company is HORRIBLE. Please choose another moving company because while you think you are getting a deal- you are not! They charged me $462 to go 0.3 miles between point A and point B! And their reasoning- in the state of California we can charge double hourly rate for driving. read more

My stuff is missing. They picked up my stuff and now all of a sudden it's gone! I am missing drill, it's two battieries and charge... they offered me $20! But I paid $15 for the insurance ! Scam and they are thieves! read more

Daniel and Christopher moved me back into a regular storage unit today and did a great job! Completed it in under 50 minutes and everything looked nice and neatly placed. Thx guys! read more

Clutter - Chris and Daniel - Movers Near Me

I needed mover and thought hey let's just hire some one. I was quoted for 3 hours ( minimum) at 187 hour with. So then they schedule the consult via FaceTime only to tell me it will take them 7.5 hours which will triple my moving cost. Had to cancel. Thank goodness I found another mover on such short notice read more

They took better care of my stuff than I expected. This is such a great value. Good job guys read more

Clutter - The crew - Movers Near Me

Admittedly, this is a hecka-long review but believe me, it'll be well worth your time! Last year, I was suckered into the "$1 the first-month" promotion that Public Storage runs periodically. After the first month my rate went up to $360 a month for an 8x20 unit. And this was after I paid a moving company $900 to move my belongings to the storage unit! Desperate to get out of this month-to-month rental grift, I came across an ad for Clutter.com. I read up on the business and was so excited by what I read that I booked an appointment to have my belongings moved two days from the phone call. I'm so thoroughly pleased with the AMAZING service provided to me by the "Clutter Crew" (my nickname, not theirs) that I think I might actually get over the "bait and switch" Public Storage pulled. Here are the reasons I'm giving Clutter a solid 5+ Star rating: 1. Clutter's storage prices are far CHEAPER than most of its competitors. However, if you find a cheaper price for the same amount of storage space, Clutter will MATCH the price! They also have a $100 discount referral program. 2. Clutter is a moving company and storage supplier rolled into one but you'll pay less for their service than you'll pay for a traditional storage unit by itself! a. Clutter will come to your home, apartment, or storage unit, PACK your belongings in boxes, bubble wrap, etc., load them on their truck and transport them to their warehouse. b. Whenever you need an item, Clutter will bring that item to your home at NO additional charge. c. If you want ALL of your belongings removed from storage, Clutter will bring them to you at NO charge. 3. Clutter can afford their one-stop-shopping model because they've come up with an ingenious business model. They've removed the overhead associated with traditional storage unit companies by using giant warehouses to store people's belonging. As the "Clutter Crew" packs your belongings, they photograph the top interior contents of each box and photograph and place barcode labels on all bulky items. These photographs are then uploaded to their site to create a catalog of your personal items. These procedures facilitate storage efficiency and most importantly, make it easy for them to pull items that you want from your storage. I haven't had the chance to try it yet but they told me that the average turn-around time for getting items you want pulled is two days! 4. The "Clutter Crew" was AMAZING! I seriously don't remember the last time I had an easier and more pleasant customer service experience--and that's saying something these days! a. Every member of the "Clutter Crew" was professional, super respectful, honest, and kind. Check out the photos I took of me, my dog, and the Crew! When was the last time you worked with moving or storage company employees that looked happy and enthusiastic?! The Clutter org must be treating their employees well and that's important to me. b. I was very impressed by how organized the Crew was. There was a "Lead" crewmember who directed the others on what to do and how to do it. They all worked quickly and efficiently. No shortcuts, smoking, or slackers. c. They actually repacked loose items (including artwork) and damaged boxes--without me asking them to do so and at no additional charge. Nothing like the movers who begrudgingly moved my things into the Public Storage unit. Those clowns tossed my loose items in the unit and didn't bother to protect large items like my elliptical machine. Clutter, on the other hand, bubble wrapped and plasti-wrapped my elliptical machine, put a bar code sticker on it, took a photo and uploaded it to my personal catalog! d. The Lead crewmember keeps you in the loop every step of the process, informing you, while they're loading the truck, if it appears that you'll need more storage space. You can agree to upgrade on the spot, or not--no costly surprises! 5. Helpful Hints. a. If you pack your own belongings, go about it in an organized fashion. Put like items with like and label your boxes on top. This will help with the cataloging and pulling of items later. b. Clutter measures storage space in cubic footage with a constant height. I can't remember what the average height of each storage space is but it's shorter than the average height of most storage units. This is one of the reasons that they're so fastidious with their packing. You'll get the most bang for your buck if your stuff is packed well in boxes and you don't have a lot of large, irregular shaped equipment (like an elliptical machine!). c. Because your belongings are being stored in a clean warehouse, Clutter will not accept any boxes containing food, liquids, or anything flammable. They also won't take grills that haven't been thoroughly cleaned of all gunk and stray food. They found an old hotdog on the grill I had in storage! Suffice it to say, I'll have to clean that bad-boy before they'll return to the storage unit (for free!) and move into my storage area. read more

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WILL TRY TO BE AS CONCISE AS POSSIBLE. We're college kids who had to go move out of our dorms and was only given a day to do it (we were also traveling the next day). We scheduled an appointment 10 DAYS IN ADVANCED and were allocated the move-out time slot of 11am-2pm. On the day, they kept telling us they were close by or on the way, only for them to call us at 2:30pm saying theyre overbooked for the day and can't come until the next day. Like I said, we were being kicked out of the dorms the next day so we only had a day to move out. When we called the customer service to ask if they could do anything about it because we were traveling and had to change all of our plans all they said was "dont know what to tell ya, either cancel or reschedule for tomorrow morning" which, to be frank, is very inconsiderate. They didnt mention anything about reimbursements until I asked, and they were prepared to give us the full month of storage for free, which is about an $80 worth (we ended up losing more bc of travel costs which they said they couldnt do anything about) We made sure to reschedule the next morning tomorrow and CLARIFIED that we would be booking the first time slot of 7-10am. We got up at 5am to drive back to the city for the move-out. At around 7:30 am they said they were "6 minutes away", they proceeded to come at 10:30 am. This was then further delayed by the fact that they said they "didnt know" about us getting the storage service for free, so we ended up having to deal with the uninformed customer service (again). We thought it was an honest mistake because it was move-out and graduation weekend, but a few days later, a friend of mine had another move-out appointment which was cancelled because Clutter said they had overbooked once again. Don't get me wrong, the movers were great, nice, patient and very helpful. I just wish the system and customer service was just as good. read more

I have used this company 4 times and had great success and refer them to everyone. Thais last move has been a disaster! They did not pick up all of my items that were packed in one visit. It has now taken them two more times to pick up everything. Plus a lot of headaches of trying to communicate with them. I'm over it and will not use them again! read more

Daniel and Antonio are the real mvps. They were on time and very helpful in helping me unload my stuff and provided me with exceptional customer service going above and beyond anything I could've asked for. I really appreciate the work they put in to help me out. read more

This crew was Awesome!!! They checked in to confirm they were doing as requested. They were very organized and worked very hard. I would definitely recommend them. A+ read more

Clutter - Great Packing Crew from Clutter - Movers Near Me

Marlon shay and Chris arrived on time done a great job. They also placed my furniture in each room in a timely fashion thank you clutter. read more

Clutter - 12.29.19 Yelp king - Movers Near Me

These guys came on time. Was careful with my stuff. Go the job done quickly and efficiently. A++. read more

Clutter - Clutter Sacramento. 2020-01-12. - Movers Near Me

Clutter was outstanding. The whole process was incredibly pain free. It was all done over the web/app and then they followed up electronically. They showed up exactly when they said they would. The workers were very polite and well spoken. They had all of the materials necessary to get the job done. They wrapped up and protected my valuable furniture much better than I would have been able to do. I would highly recommend them for long-term storage. I hope I never need long-term storage again, but if I ever do, I'll look to use Clutter again. read more

Clutter - The two great workers who packed and loaded my furniture. Really great work done. - Movers Near Me

Excellent service, wonderful helpers. We have enjoyed every interaction. Highly recommend. read more

Clutter - Movers Near Me

customer service canceled my appointment 12 hours before the appointment. I will travel abroad at that day, what shoid I do with my boxes and furnitures? Best storage service ever!!!!!!! Ver professional and good. I will select them next ti read more

We used Clutter to facilitate my daughter's move from one apartment to another in Davis, CA. The Clutter crew consisting of Daniel, Alonzo and Felicia helped pack belongings and move them along with the furniture and bike into their storage facility at the start of the summer break. They did a great job taking good care of all of our belongings and made it a nice and smooth pickup. Looking forward to a similar positive experience when they deliver to the new apartment at the start of the fall quarter. Would definitely recommend this company to any UC Davis student or other area resident looking for a similar service. I gave only 4 stars because while the move day experience was excellent, the salesperson we initially spoke to on the phone was super aggressive and pricing somewhat confusing. read more

Clutter - Movers Near Me

Clutter contacted me and was kind enough to help me resolve the billing discrepancy. They walked me through the changes to my order and made sure all future payments were explained to me. My onsite moving team was awesome. They took care of my items and worked quickly. The online inventory of your items is great - its nice to see exactly what I have in storage at all times. read more

Worst experience EVER! My belongings were damaged, broken, and stolen! To start off They took 2 days to move my 1bedroom apartment instead of 1 day as advised because they got to my home at 4 and their cut off Time was 5. My window time was 12-3. They were and hour late. I had to call off work the next day & lost my pay just for them to do their job! They broke the railing to my apartment stairs. My apartment charged me $1200 for it. They "LOST" my flat screen TV & microwave while in their warehouse. I was told people were being fired for stealing there! I Didn't know my things were missing until the the delivery ppl told me I should have gotten an email about it which I didn't! They Scraped my dresser sides while move out. They promised me a flat rate prior to move & jacked up my price x3 after they had my things in their possession. I had broken items in my boxes when returned that they themselves packed. They also charged me a full month of storage rent two days before my final drop off date which was set up prior to & did not want to refund me back! Rip off! And My boxes came back looking like they were beaten up and thrown around when I got my final delivery. These boxes were brand new when they were packed and sent to the warehouse. This is what clutter represents! This was a sham! HORRIBLE COMPANY !!!!! read more

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I needed a self storage unit and found Clutter by accident. I arranged for a "container" and a few days later decided I should also make the arrangements for the pickup. I am glad I did because for the cost of what others charge for a self storage unit you get the following extras included: 1. Movers 2. Free packing materials and the employees will help you pack the items 3. They move the boxes, furniture etc. into their truck, there is no container or POD to worry about getting broken into and in a few hours all my CLUTTER was reduced to pictures and a manifest with specific tracking numbers for each item. When I need an item I request it set an appointment as the item (or all my items) will be returned. I am so glad I found clutter as they reduced the work needed to get my stuff in storage and I never even broke a sweat! The team I was working with were terrific! read more

Clutter - The team that helped me get the clutter out of my house and into storage! Thanks guys you were awesome! - Movers Near Me

Clutter, Yes - its as good as it gets. Lets start at the beginning. Purpose. Move our daughter out of UC-Davis - store for the summer and back into UC-Davis. Found the website easy to use - accurate (both size and cost) Communication on dates (collect and deliver) simple Great People showed up, packed up and answered all questions. Professional and courteous manner. Happy and careful with our belongings. Delivered, unpacked and ensured we were 100% happy with our service and belongings. Very nice company that I believe employee trust worthy people. I will use them again and recommend them. THANK YOU. Yours - Jonathan read more

Clutter - Men @ Work - Movers Near Me

Read a few sketchy reviews so had trepidation about using Clutter but those reviewers didn't have the pleasure of working with the team that just left my house. Tim led a 6-person team that arrived EXACTLY on time & EVERY TEAM MEMBER worked carefully, professionally & thoroughly the entire day. The best part--EACH TEAM MEMBER was so incredibly pleasant, helpful & cooperative. Not just to me/a customer, but to each other! Even at the end of a long, hard, dirty day, they were all still smiling & working as a true, caring team. I could not be more impressed w/ Clutter & thank you for recognizing the value of good people doing an exceptional TEAM job. read more

Clutter - This team is outstanding! - Movers Near Me

We needed someone to help us move our house into storage for a few months between the sale of one house and our new house being ready to move in. Having lived in a house one size too small for way too many years, our house was packed to the gills. Enter the Clutter.com crew below! They wrapped all of our framed art, my grandmother's dishes, and somehow fit the contents of our house into their truck. (Those are sofas behind them in the picture below!) All three wore masks and kept socially distant. If I wasn't so tired from packing the rest of my house, I'm sure I would remember their names correctly. I think it's Marcus, Andrew, and Chris?? Holler if I'm wrong, I'm happy to edit. Thank you for making this moving experience bearable today!! It really helped to have such a professional team take great care of our valuables! read more

Clutter - Dream team! - Movers Near Me

Had a great experience with Clutter. I was able to book one day before I needed pick up with ease. Daniel Alvarez and Timothy Shipkal were our movers and they were so friendly and easy to work with. They helped us downgrade the size of our unit to save money after they saw the amount of boxes we needed stored. The clutter team is in it to take care of you, not just upsell you. I will definitely use again and would highly recommend. read more

Clutter - Moving truck - Movers Near Me

Great people and fantastic service! Showed up on time and the entire process was smooth. read more

Clutter - The clutter guys did a fantastic job! Will definitely use again! - Movers Near Me

My experience with Clutter has not been what I would expect of a professional organization. When I scheduled the pick-up of my belongings from a 10x10 storage unit, I was not advised that it would be a 9 hour load. It only took 1 hour to neatly place the items in storage. Therefore, it is understandable that scheduling the return of my items would be difficult. I tried to schedule well in advance of my billing date as not to incur further charges. Unfortunately, there were no dates available. I scheduled the first available date, which was three days beyond my bills by date. I was charged for a full month no prorate or credit allowed. Clutter may seem like a good storage option, but I would steer clear. read more

AVOID THEM! They lose items and do not compensate. They lost my boxes a month ago and I haven't received any solution. Had dozens of calls and got responses like "We'll deal with this asap" everytime read more