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    Clutter Moving & Storage - Washington DC

    1.2 (46 reviews)
    Open 8:00 am - 8:00 pm

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    Services - Clutter Moving & Storage - Washington DC

    In-state moving

    Out-of-state moving

    Self storage

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    Recommended Reviews - Clutter Moving & Storage - Washington DC

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    Great in theory, awful in practice. Save yourself the hassle of fighting with claims. I was in transition with a few months between leases - and I was excited about the idea of being able to get my things packed, stored, and delivered by one company. Almost all my kitchen items came back broken, all my furniture scratched, and countless items completely broken. Opened multiple boxes that left shards of glass everywhere.

    As of today, no one contacted me and I filed with the BBB. States that they are HQ in Nee Jersey. I am compelled to share my deeply troubling experience with Clutter, as both the pickup and delivery of my belongings were handled in a grossly negligent and unacceptable manner. During the initial packing and pickup, the company failed to disassemble my bed as promised and, even more concerning, the movers were observed drinking on the job. For these failures, I was issued only a $190 credit--wholly inadequate given the gravity of the misconduct. When it came time for delivery, I expected at minimum that my items would be returned in the condition they were packed. Instead, the delivery process was exponentially worse. Approximately 90% of my belongings were either damaged or never returned. The lead driver, Tyler, even admitted at the time of delivery that he had "never seen someone's items this destroyed." The losses were catastrophic: * My antique dining room table was shattered. * My mattresses were ripped apart. * My bar cart was destroyed. * None of my wine glasses or dishes arrived. * Numerous personal belongings were missing altogether. The Clutter app misleadingly indicates that all items were delivered, despite the fact that photos taken by the delivery team clearly show missing pieces. The discrepancy between what was documented and what was actually returned is deeply troubling and raises serious concerns about the integrity of the company's practices. This is not a matter of "ordinary wear and tear" or a contractual disclaimer regarding incidental damage. I paid Clutter to professionally pack and transport my property, and the company's own negligence in failing to properly secure and handle my belongings directly caused these extensive losses. By any reasonable standard, this constitutes gross mishandling and breach of service obligations. The damages I sustained are conservatively estimated at $8,000. To characterize Clutter's service as anything short of fraudulent would be an understatement. Their disclaimers cannot shield them from accountability for negligence of this magnitude. Consumers should be aware: Clutter markets itself as a professional service, but my experience demonstrates conduct that is not only unprofessional but potentially actionable. I am actively pursuing legal remedies and urge others to think carefully before entrusting this company with their property. This experience has been a devastating violation of trust and a clear breach of duty. Clutter's practices, in my view, amount to a scam and a shameful disservice to customers

    THE WORST STORAGE EXPERIENCE OF MY LIFE -- CLUTTER DAMAGED, DESTROYED, AND FAILED TO RETURN MY BELONGINGS. The worst was my clothing and personal items. My heavy-duty storage bags came back soaked through, reeking of mildew, with mold permanently staining my clothes, leather goods, purses, and sentimental items. I called multiple dry cleaners, and every single one told me this kind of damage is permanent. Years' worth of valuable and irreplaceable belongings were ruined beyond saving. Larger furniture wasn't spared either -- my dresser, TV stand, carpet, and coffee table all came back broken. And several items were never delivered at all, including part of my bed frame, a dresser, a bar stool, and a storage box. When I tried to get answers, I spent hours on the phone with customer service. I was promised a refund but never received it. Instead, I was ignored and brushed off while they tried to deny responsibility entirely. This company is negligent, dishonest, and unprofessional. They ruined my things, wasted my time, and showed zero accountability. IF YOU CARE ABOUT YOUR BELONGINGS, DO NOT USE CLUTTER !!!!!

    Cracked media console
    Ranjana K.

    Clutter ruined my move, destroyed my furniture, and then hid behind fine print. Avoid at all costs. I'm updating my review to provide a comprehensive picture of my experience with this company. What happened with Clutter has been the single worst customer service experience of my life. If you are even considering hiring them -- don't. Save yourself the thousands of dollars, weeks of stress, and sheer chaos my family endured. Here's the short version: * Clutter failed to complete my scheduled move, leaving essential items behind despite my lease ending. * My husband, in-laws, and I had to rent a U-Haul, buy supplies, and finish the move ourselves. * Their movers showed up without tools, ran out of packing materials (that I had to buy out of pocket), and wasted billable hours on smoke breaks. * After two months in storage, many of my belongings were returned damaged beyond repair or missing entirely. * Clutter refunded only a fraction of what I paid and then tried to dismiss my valid, documented costs as "consequential damages" not covered by their policy. The Moving Disaster I booked a premium, full-service pack and move for July 12. Two days before, Clutter unilaterally split my appointment into two dates -- the second being July 15 -- even though I told them repeatedly (in writing) that my lease ended on the 14th. They ignored me. The movers arrived on July 12 without basic tools. They ran out of packing materials mid-day, which I had to go buy myself. Two of the movers repeatedly disappeared under the guise of moving things around in the truck (there's hardly anything in the truck) but came back smelling of smoke. By the end of an 8-hour day, huge essentials -- couch, media console, floor lamps, rugs, kitchen items, art work -- were left behind. Clutter refused to send anyone before the 15th. With no choice, my family and I rented a U-Haul, bought more supplies, and finished the move ourselves. This was after paying Clutter nearly $800 for a "full-service" move. The Damaged Items After two months in storage, Clutter returned many of my belongings in pieces. We did the math and we have over $3000 worth of damaged items. And here's where it gets insulting: they deliberately minimized the destruction in their report. Here's what I actually received back versus how Clutter labeled it: * Albany Park Armchair -- leg torn completely off, screw sticking out of the side, rendered unusable and thrown away Clutter called it "minor damage" and valued it at $124. * Table Lamp -- shattered into pieces, impossible to repair Clutter called it "minor damage." * Bookcase -- ripped apart, unstable and beyond repair Clutter called it "minor damage." * Pasta Bowl (wedding gift), Large Salad Bowl (wedding gift), Candle Holders -- shattered into fragments Clutter called them "major damage" and valued them at $2-$3 each. * Lamp Shade & Harp -- completely missing Clutter said "not our fault." To be fair, I understand my protection plan capped reimbursement at $1,000 which they agreed to give me. But never in my wildest dreams did I think Clutter would literally break my furniture. Some chipped glassware? Maybe. But an armchair, a bookcase, and a lamp destroyed -- and then written off as "minor damage" with laughably low payouts? That's negligence, not bad luck. So let's recap: Clutter didn't finish my move, forced me to do it myself, billed me for wasted hours, destroyed my property, lost items, and then minimized everything with insulting valuations. Their repeated misuse of their "Limited Security Warranty" to deny reimbursement for direct costs like U-Hauls and packing supplies is misleading and unfair. A company this negligent should not be in business. If you value your sanity, your money, or your belongings -- stay far, far away from Clutter.

    Katja V.

    I reached out to Clutter to send photos of my couch they were storing because they never uploaded the correct photos of it in the warehouse to begin with. They then charged me $45 that I never authorized and very clearly told them not to charge to take the photos, because I should have had these in the beginning. When I received the photos they showed additional damage to the couch that looks like water and mold (they had already damaged all of the corners when moving it) and it was poorly wrapped. I asked for photos that show the new damage clearly and asked them to then send photos of the item re-wrapped properly. All they have said is that they can't refund me the $45 and won't send me new/clearer photos. This is a $3,000 couch which cannot be repaired based on the damage they've done. I've tried contacting supervisors and no one has responded. This is horrible service and I would never use this company again, and don't recommend it to anyone. I have also filed a complaint with the BBB and will continue to pursue them until I get the answers I need and a refund for the value of my couch that has been irreparably damaged.

    Total charges.

    I initially chose this company because it advertised both storage and shipping services, which suited my needs during my transition from military training to my first duty station. Unfortunately, my experience has been full of delays and miscommunication. I first contacted Clutter on February 3 to schedule a pick-up for February 16. Due to my unavailability, I rescheduled for February 23 and was charged $100 for this change. Though unusual, I accepted the charge, assuming the service would go smoothly. Soon after, I learned from customer service that Clutter doesn't offer shipping services, only for another representative to later clarify that FedEx shipping was indeed available. On March 17, I finalized my shipment through Clutter's portal. I encountered technical issues entering my address and contacted customer service for help. The issue was resolved, and I placed the order to ship my items to my new duty station in Utah on March 18. I was told my items would arrive by March 19, but they did not. On March 22, I received an invoice and tracking number from FedEx. When I checked the tracking status, it indicated that a shipping label had been created, but FedEx had not received my packages. By March 24, the tracking status had not changed, so I followed up with your team, but the issue remained unresolved. On March 25, I was informed that my items had been delivered to FedEx. However, when I called FedEx twice that same day, they confirmed that the status "label created" meant they had not received the items. This contradicted the information provided by your team. As of March 27, my items are still missing. Despite multiple calls and emails, I have not received any substantial updates. A ticket was created on March 25, and I was texted on March 26 with a promise of a follow-up call within 48 to 72 hours, but I've received no communication since. Additionally, I was charged for future storage on March 24 (for the period of March 23 to April 23), despite my items no longer being in storage. This has added further frustration. To date, I've spent $504.91 on this service, which is unjustifiable given the poor service I've received. This situation is a significant disruption. The missing shipment contains essential military-issued clothing, critical documents (e.g., my Social Security card, birth certificate, and marriage certificate), and sentimental items (e.g., letters from my mother during training) that are vital to my transition at my first duty station. I filed a claim on March 25, assuming my items were lost at that time, as they had not been delivered or accounted for.

    EVIDENCE

    FOURTH UPDATE TO MANAGER RESPONSE SEE SCREENSHOTS. TIME TO SUE YOU PEOPLE. Third update to manager response: I have not received a confirmation email that "Karrol" will call me back tomorrow. When I called to ask where it was hours ago, I was told "they're drafting it." It takes that long to draft a 1-2 sentence email confirming your trust and safety representative would call me back tomorrow? Really? Seems Clutter can't even handle complaints efficiently. Second update to manager response: I did receive a call from Karrol and spoke with her, sent her multiple emails afterwards that contained evidence supporting my claim, called today, got put on hold for a long time just to be told she'll "call me back". I requested an email acknowledging that she'd be calling me back. No email. It takes 30 seconds to say "hi, expect a call tomorrow." If I have to call again tomorrow, and "Karrol" isn't available, I'll be hiring an attorney. You should not be permitted to rip people off. I'll be updating this review with every single transgression this company commits. Response to company: unfortunately it is your trust and safety team which has refused to help me or even speak to me. I'm planning to file a police report for the physical assault on me when the team member tried to push past me. That is beyond unprofessional and is threatening behavior, especially when he punched my closed door before leaving. I booked them for a one day move to their storage. They decided it would be two. The arrival time on the second day started at 11:30; then was moved to 1:30 to 2:30; then 3:15 to 5:30. No arrival at 3:15 and I got nervous and called customer service. I was told they had clocked in to start my job at 3:15. I said they did not. While I was on the phone with customer service, roughly 4:15 to 4:30, they finally tried to call me. When I tried to call them back, it went to voicemail. I called customer service back and had customer service on the line when I went to meet the team. One of the team members immediately started screaming at me. I brought them upstairs and the guy kept yelling insults at me. I opened my apartment door and my dog was there and the guy who was being aggressive and abusive shook his head and said "no." He called his boss and while he was on the phone he started to physically push me out of his way to enter my apartment so instinctively I said "get out of my house" since he was being physically aggressive in addition to verbally. I closed the door and the guy kept yelling in my hallway and then punched my door and left. The company's response? Not only will they not complete the job they also refuse to store the items they did pick up, and will not refund my money. The team on Monday was great and wanted to finish the job the same day but Clutter would not let them. Awful, awful, awful. Now I'm stuck.

    A really big box with only one bag in there where is the rest of the stuff!!!

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    Ask the Community - Clutter Moving & Storage - Washington DC

    Review Highlights - Clutter Moving & Storage - Washington DC

    UPDATE 9/24/24: Brianna, from the Trust and Safety team at Clutter, followed up with me (which wasn't easy since I work in a school).

    Mentioned in 3 reviews

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    Clutter Moving & Storage - Washington DC - selfstorage - Updated May 2026

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