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    Clutter Moving & Storage - Washington DC

    1.1 (47 reviews)
    Open 8:00 am - 8:00 pm

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    Great in theory, awful in practice. Save yourself the hassle of fighting with claims. I was in transition with a few months between leases - and I was excited about the idea of being able to get my things packed, stored, and delivered by one company. Almost all my kitchen items came back broken, all my furniture scratched, and countless items completely broken. Opened multiple boxes that left shards of glass everywhere.

    DO NOT USE CLUTTER. This was by far the worst moving experience in my life. I used them to pick up my furniture, store it for a year, and re-deliver it. MULTIPLE items were completely damaged to the point they were ruined (mirrors shattered, marble tables broken, bed frame covered in dirt/mold). The legs of a credenza were ripped off (and the glass front was shattered) when they should have been removed before moving/storing in the first place. They also lost the feet to my dresser entirely and a huge bookcase just went missing. I documented all the damage/missing items and filed a claim immediately with receipts of my purchases of everything with the original prices. They took WEEKS to get back to me and would completely dodge my calls about the missing bookcase. I kept getting emails from them that my point of contact was "out of office" so I never got an update on the bookcase at all. They also had the audacity to not reimburse me for the max amount my insurance through them covered even though the damage that I provided ample evidence for FAR exceeded that amount. When I tried to call about this they once again were unresponsive and I was never able to get in touch with anyone about it. This was a deeply frustrating experience and customer service is nonexistent.

    As of today, no one contacted me and I filed with the BBB. States that they are HQ in Nee Jersey. I am compelled to share my deeply troubling experience with Clutter, as both the pickup and delivery of my belongings were handled in a grossly negligent and unacceptable manner. During the initial packing and pickup, the company failed to disassemble my bed as promised and, even more concerning, the movers were observed drinking on the job. For these failures, I was issued only a $190 credit--wholly inadequate given the gravity of the misconduct. When it came time for delivery, I expected at minimum that my items would be returned in the condition they were packed. Instead, the delivery process was exponentially worse. Approximately 90% of my belongings were either damaged or never returned. The lead driver, Tyler, even admitted at the time of delivery that he had "never seen someone's items this destroyed." The losses were catastrophic: * My antique dining room table was shattered. * My mattresses were ripped apart. * My bar cart was destroyed. * None of my wine glasses or dishes arrived. * Numerous personal belongings were missing altogether. The Clutter app misleadingly indicates that all items were delivered, despite the fact that photos taken by the delivery team clearly show missing pieces. The discrepancy between what was documented and what was actually returned is deeply troubling and raises serious concerns about the integrity of the company's practices. This is not a matter of "ordinary wear and tear" or a contractual disclaimer regarding incidental damage. I paid Clutter to professionally pack and transport my property, and the company's own negligence in failing to properly secure and handle my belongings directly caused these extensive losses. By any reasonable standard, this constitutes gross mishandling and breach of service obligations. The damages I sustained are conservatively estimated at $8,000. To characterize Clutter's service as anything short of fraudulent would be an understatement. Their disclaimers cannot shield them from accountability for negligence of this magnitude. Consumers should be aware: Clutter markets itself as a professional service, but my experience demonstrates conduct that is not only unprofessional but potentially actionable. I am actively pursuing legal remedies and urge others to think carefully before entrusting this company with their property. This experience has been a devastating violation of trust and a clear breach of duty. Clutter's practices, in my view, amount to a scam and a shameful disservice to customers

    THE WORST STORAGE EXPERIENCE OF MY LIFE -- CLUTTER DAMAGED, DESTROYED, AND FAILED TO RETURN MY BELONGINGS. The worst was my clothing and personal items. My heavy-duty storage bags came back soaked through, reeking of mildew, with mold permanently staining my clothes, leather goods, purses, and sentimental items. I called multiple dry cleaners, and every single one told me this kind of damage is permanent. Years' worth of valuable and irreplaceable belongings were ruined beyond saving. Larger furniture wasn't spared either -- my dresser, TV stand, carpet, and coffee table all came back broken. And several items were never delivered at all, including part of my bed frame, a dresser, a bar stool, and a storage box. When I tried to get answers, I spent hours on the phone with customer service. I was promised a refund but never received it. Instead, I was ignored and brushed off while they tried to deny responsibility entirely. This company is negligent, dishonest, and unprofessional. They ruined my things, wasted my time, and showed zero accountability. IF YOU CARE ABOUT YOUR BELONGINGS, DO NOT USE CLUTTER !!!!!

    Cracked media console
    Ranjana K.

    Clutter ruined my move, destroyed my furniture, and then hid behind fine print. Avoid at all costs. I'm updating my review to provide a comprehensive picture of my experience with this company. What happened with Clutter has been the single worst customer service experience of my life. If you are even considering hiring them -- don't. Save yourself the thousands of dollars, weeks of stress, and sheer chaos my family endured. Here's the short version: * Clutter failed to complete my scheduled move, leaving essential items behind despite my lease ending. * My husband, in-laws, and I had to rent a U-Haul, buy supplies, and finish the move ourselves. * Their movers showed up without tools, ran out of packing materials (that I had to buy out of pocket), and wasted billable hours on smoke breaks. * After two months in storage, many of my belongings were returned damaged beyond repair or missing entirely. * Clutter refunded only a fraction of what I paid and then tried to dismiss my valid, documented costs as "consequential damages" not covered by their policy. The Moving Disaster I booked a premium, full-service pack and move for July 12. Two days before, Clutter unilaterally split my appointment into two dates -- the second being July 15 -- even though I told them repeatedly (in writing) that my lease ended on the 14th. They ignored me. The movers arrived on July 12 without basic tools. They ran out of packing materials mid-day, which I had to go buy myself. Two of the movers repeatedly disappeared under the guise of moving things around in the truck (there's hardly anything in the truck) but came back smelling of smoke. By the end of an 8-hour day, huge essentials -- couch, media console, floor lamps, rugs, kitchen items, art work -- were left behind. Clutter refused to send anyone before the 15th. With no choice, my family and I rented a U-Haul, bought more supplies, and finished the move ourselves. This was after paying Clutter nearly $800 for a "full-service" move. The Damaged Items After two months in storage, Clutter returned many of my belongings in pieces. We did the math and we have over $3000 worth of damaged items. And here's where it gets insulting: they deliberately minimized the destruction in their report. Here's what I actually received back versus how Clutter labeled it: * Albany Park Armchair -- leg torn completely off, screw sticking out of the side, rendered unusable and thrown away Clutter called it "minor damage" and valued it at $124. * Table Lamp -- shattered into pieces, impossible to repair Clutter called it "minor damage." * Bookcase -- ripped apart, unstable and beyond repair Clutter called it "minor damage." * Pasta Bowl (wedding gift), Large Salad Bowl (wedding gift), Candle Holders -- shattered into fragments Clutter called them "major damage" and valued them at $2-$3 each. * Lamp Shade & Harp -- completely missing Clutter said "not our fault." To be fair, I understand my protection plan capped reimbursement at $1,000 which they agreed to give me. But never in my wildest dreams did I think Clutter would literally break my furniture. Some chipped glassware? Maybe. But an armchair, a bookcase, and a lamp destroyed -- and then written off as "minor damage" with laughably low payouts? That's negligence, not bad luck. So let's recap: Clutter didn't finish my move, forced me to do it myself, billed me for wasted hours, destroyed my property, lost items, and then minimized everything with insulting valuations. Their repeated misuse of their "Limited Security Warranty" to deny reimbursement for direct costs like U-Hauls and packing supplies is misleading and unfair. A company this negligent should not be in business. If you value your sanity, your money, or your belongings -- stay far, far away from Clutter.

    Katja V.

    I reached out to Clutter to send photos of my couch they were storing because they never uploaded the correct photos of it in the warehouse to begin with. They then charged me $45 that I never authorized and very clearly told them not to charge to take the photos, because I should have had these in the beginning. When I received the photos they showed additional damage to the couch that looks like water and mold (they had already damaged all of the corners when moving it) and it was poorly wrapped. I asked for photos that show the new damage clearly and asked them to then send photos of the item re-wrapped properly. All they have said is that they can't refund me the $45 and won't send me new/clearer photos. This is a $3,000 couch which cannot be repaired based on the damage they've done. I've tried contacting supervisors and no one has responded. This is horrible service and I would never use this company again, and don't recommend it to anyone. I have also filed a complaint with the BBB and will continue to pursue them until I get the answers I need and a refund for the value of my couch that has been irreparably damaged.

    Total charges.

    I initially chose this company because it advertised both storage and shipping services, which suited my needs during my transition from military training to my first duty station. Unfortunately, my experience has been full of delays and miscommunication. I first contacted Clutter on February 3 to schedule a pick-up for February 16. Due to my unavailability, I rescheduled for February 23 and was charged $100 for this change. Though unusual, I accepted the charge, assuming the service would go smoothly. Soon after, I learned from customer service that Clutter doesn't offer shipping services, only for another representative to later clarify that FedEx shipping was indeed available. On March 17, I finalized my shipment through Clutter's portal. I encountered technical issues entering my address and contacted customer service for help. The issue was resolved, and I placed the order to ship my items to my new duty station in Utah on March 18. I was told my items would arrive by March 19, but they did not. On March 22, I received an invoice and tracking number from FedEx. When I checked the tracking status, it indicated that a shipping label had been created, but FedEx had not received my packages. By March 24, the tracking status had not changed, so I followed up with your team, but the issue remained unresolved. On March 25, I was informed that my items had been delivered to FedEx. However, when I called FedEx twice that same day, they confirmed that the status "label created" meant they had not received the items. This contradicted the information provided by your team. As of March 27, my items are still missing. Despite multiple calls and emails, I have not received any substantial updates. A ticket was created on March 25, and I was texted on March 26 with a promise of a follow-up call within 48 to 72 hours, but I've received no communication since. Additionally, I was charged for future storage on March 24 (for the period of March 23 to April 23), despite my items no longer being in storage. This has added further frustration. To date, I've spent $504.91 on this service, which is unjustifiable given the poor service I've received. This situation is a significant disruption. The missing shipment contains essential military-issued clothing, critical documents (e.g., my Social Security card, birth certificate, and marriage certificate), and sentimental items (e.g., letters from my mother during training) that are vital to my transition at my first duty station. I filed a claim on March 25, assuming my items were lost at that time, as they had not been delivered or accounted for.

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    Page 1 of 2

    Ask the Community - Clutter Moving & Storage - Washington DC

    Review Highlights - Clutter Moving & Storage - Washington DC

    UPDATE 9/24/24: Brianna, from the Trust and Safety team at Clutter, followed up with me (which wasn't easy since I work in a school).

    Mentioned in 3 reviews

    Read more highlights

    Bookstore Movers

    Bookstore Movers

    4.8
    (818 reviews)

    I had put a post on reddit asking for suggestions for movers in the area and Bookstore Movers was…read morerecommended by almost every person who responded. Patrick and his crew, Renaldo, Nitua, Gerand and Kevin, exceeded the already high expectations I had based upon the reviews. I will happily recommend Bookstore to family and friends and will never use another moving company. Their strength, kindness, commitment and pride in their job and the company, organization, efficiency as a crew (this was amazing to watch- they just flowed as a team of 5 and Patrick was an excellent leader!), was consitent and apparent throughout the entire time they spent with us. I really can't say enough good things about the experience and hope to work with them again when we hopefully buy a place and move in the next couple of years. The price was also incredibly fair, worth every penny for their first-rate and professional work and incredibly pleasant dispositions, just a really great group of guys!

    I moved this past weekend and hired Bookstore Movers for the job. I can honestly say I was blown…read moreaway by the professionalism, efficiency, and expertise of the moving crew. I worked with a different moving company 2 years ago that left me scarred for life with how rude and unprofessional they were. I ended up having to finish the job myself (moving my giant couch up four flights of stairs), so when I knew I was moving again, I did my due diligence and sought out a few quotes. Another company quoted me almost $800 and required a 3 hour minimum for the job!! $800 seemed steep and I knew the job wouldn't take that long... Along came Bookstore Movers who quoted me a reasonable $470 minimum for two hours of work and a maximum of $680 for 3.5 hours of work (price breakdown: $140 per hour with 2 hour min. plus a $190 truck fee). I received a quote within a few hours of requesting it. There was no deposit required and the date was booked. I received detailed emails leading up to the move about FAQs, tips for a seamless move, and the names of my crew including contact info for the crew lead. Abdul (crew lead), Niiwayo "Y.O", and Milly were SO fast and friendly. They wrapped every single item with care in drop cloths and got to moving immediately. Despite the 90 degree heat and a total of five flights of stairs, the job was finished in 2 hours. I was SO impressed. I was so traumatized by my last move that I literally had to walk away while they moved the couch in but before I knew it, I got a text from my boyfriend telling me they had fit it through the door and our living room was all set up. I was so relieved and happy to work with them. If and when we move again, (hopefully not anytime soon, lol), I will 100% be contacting Bookstore Movers... and you should too!

    Bulldog Movers

    Bulldog Movers

    4.9
    (45 reviews)

    I moved into my new place yesterday and had the pleasure of meeting Carlos and Jonathan. They were…read moreabsolutely amazing, from the time we met to the time they left they handled me and my items with care and professionalism. They kept me informed throughout the process and were extremely trustworthy and personable, especially when I had to run out of the house to handle something leaving them alone and when I ended up having more items than originally planned for the move. I am extremely happy with the results and will definitely be using and recommending them to friends and family in the future. Thank you Carlos and Jonathan for your help! Overall, my move was a little over $800 (took about 5 hours with 2 movers for a local move from a 3-story townhome to a 2-story condo ) and I gave a generous tip considering the amount of work they did. Services: Furniture disassembly and reassembly, small furniture moving, wrapping pictures, mirrors and frames, moving storage boxes.

    Overall, BullDog Movers were very good. My move was not huge, but I needed a lot of help packing…read more The movers handled it efficiently. I had one issue with the frankly crappy reassembly of my captain's bed. When the movers left, the bed was bowed, drawers would not close completely and the slats were falling out or not fitting in at all. I reported the problem to Serena and it was corrected promptly. A crew came and reassembled the bed to eliminate the problems. Finally, Serena is the best. She is responsive, knowledgeable, friendly and very easy to work with. I would recommend this business almost entirely as a result of the superior service she provided.

    Two Men and a Truck Columbia East

    Two Men and a Truck Columbia East

    1.9
    (37 reviews)

    Anthony and Terrence were wonderful. They were friendly respectful careful and quick to get the…read morejob done. I would definitely reach out to them again for any future

    This is a business with no integrity, and one that does not care about its customers. As I write…read morethis I am sitting on a couch in the Columbia, MD Two Men and a Truck location being ignored, for the 3rd day in a row, by the managers. I have stored my belongings here for over 2 years after a move to Alaska. I called over a month ago, from Alaska, to confirm that I could access my storage to sort through it and get some things shipped. I bought an airline ticket, rented an AirBnB, and rental car. I called them again 48 hours ahead of my arrival to confirm I would need access to my belongings. It's been an absolute nightmare. They have my belongings and will not give me access, saying they are too busy out on calls to help me, or indeed to even give me any information at all. They knew I was coming, they knew I was flying in only to go through my storage, and they've done nothing but give me excuses. Abdul, one manager, said that he would get my storage ready for me to access on the first day I called from Alaska and told me he would call me the next morning at 8am. He never called. I called the office at 8:30am and was told Abdul was busy- I left a message. He never called me back. When I finally got into contact with him later in the day he said the general manager Russell would call me before end of business. Russell never called me. When I called the office right before closing because I had no information and was about to leave on the flight to DC the lady who answered the phone said that all of the managers had already left for the day. They all knew my situation, and they all just went home. No call, no timeline, no information, just gone. I just now arrived at Dulles Airport, picked up my rental, and drove here because it is too early to check in to my lodging. That was supposed to be the plan: I would use this morning to begin sorting through my things. What kind of business does this to a customer? They have my belongings and are denying me access.

    Doyle Moving Services

    Doyle Moving Services

    4.3
    (40 reviews)

    A great experience from beginning to end. We moved 3 years ago and went with another company after…read moregetting a quote from Doyle because the other company was slightly less expensive. That was a big mistake. This time I went right to Doyle. You get what you pay for, my friends. Ryan, the owner, was very responsive and we made an appointment to do a video walk-through of our condo. We did the walk-through, he asked a lot of questions and then he promptly sent an estimate. We have a lot of things so it took five guys and two trucks. The crew leader contacted me the day before to confirm the details and they showed up promptly the day of. They were incredibly friendly, fun, and energetic the entire time. And very polite. They treated all of our things very well and didn't have a problem moving any of the weird odds and ends we couldn't find a way to pack. When we arrived they put everything in the new house where we wanted it and even though we could tell they were suffering from the extreme heat and the weight and amount of our things, they never lagged or complained. They put the beds back together quickly and correctly as well as the dining room table. I'd be in hospital if I had to move all my stuff. At the end, the crew leader went over the paperwork, explained all the final charges line-by-line, and took payment. Very professional. We could not be happier. They were a great crew of guys. Ryan has a great company and I couldn't recommend them more.

    Do not ever use this company. I do not know how well they move people, but their practices border…read moreon harassment. After we listed our home for sale, I started getting incessant texts and phone calls from them at my UNLISTED phone number. When I asked how they got it, I was told it was in the MLS listing! That is an obvious lie and very easy to disprove, and yet they thought I would believe them. I have also gotten multiple pieces of physical junk mail from them. I would rather move all my furniture myself than hire this company.

    Zip Moving And Storage

    Zip Moving And Storage

    3.9
    (159 reviews)

    We have had Zip Moving and Storage now for two moves and have two more scheduled with them. We've…read morehad nothing but excellent customer service and support throughout both moves. They were flexible with us as we had to reschedule due to weather, and had several complicated moves that were handled very well. As with any move, we took care ourselves to wrap things, communicate our needs and expectations, but I would do that with any mover. Ask questions, clarify and explain what you want. All furniture was wrapped carefully with moving blankets and secured and all breakables were treated with care. I've never seen a team of people work so hard!

    The movers themselves were friendly and they were quick. That alone is deserving of 5 stars…read more However. The amount of damage we received was excessive to say the least. It wasn't intentional, but the amount of damage we saw was much more than what I would have been okay with. The furniture and location was difficult however given that everything made it to where they needed to be, I'm sure it could have been done much more carefully. That made this pretty mid tier service. So 3 stars. And that's what we initially put in our review. But then after putting in our claim on damages with ample proof of damages, and also our honest review, my wife received a call from one of the movers asking us to take down the poor review because they would get in trouble with the owners. Now I'm wondering goes on behind the scenes because the good reviews seems much more shady now. How many other reviews got asked to be taken down? They got the move done and did it relatively quick given the difficulty. The price was rather high given the quality of work completed. And given how quick they were to request us to take a poor review down to me deserves an even poorer review. Honestly, if they had taken accountability right away to the damages I would have felt better about a simple 3 star review. I can't in good conscience recommend Zip Moving and Storage.

    Clutter Moving & Storage - Washington DC - selfstorage - Updated July 2026

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