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    Clutter

    1.1 (49 reviews)
    Closed 8:00 am - 8:00 pm

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    NOTE: Shortly after I posted this review, a Clutter representative reached out to me to apologize and asked to connect so we could resolve any issues in a quick and fair way. They followed through on this and then some. Within 24 hours, I received a multiple phone calls, an updated claim and satisfactory terms and conditions that more than satisfied the issues I outline below. ORIGINAL REVIEW: I do not write reviews on Yelp, but Clutter unleashed a different beast. I used Clutter for over a year in DC. I had a positive experience with moving my stuff into storage, but they absolutely butchered getting my stuff back. Here's what happened, with accompanying pictures below. - I had wrapped my mattress using a mattress protection bag prior to being put into storage. When I saw my mattress in the storage return from Clutter, the bag had been ripped and a corner of the mattress had been dirtied. - A Clutter mover recklessly wheeled my dresser into the corner of a doorway, shattering a bottom section of the dresser and scattering wood pieces in the hallway that I cleaned myself. - When moving my bed frame into my room, the Clutter mover hit the bed frame on the wall, damaging it. My building said their vendor would charge $200 for fixing the wall. - I opted to store my guitar amplifier, a Fender Blues Junior IV. I loaded the amplifier into a box at the loading dock, placing multiple "fragile" tags on it. I recall a Clutter mover scanning the amplifier into the system. The amplifier did not show up in the system and I did not receive it during my storage return. When I asked for an original itemized list of every item picked up, they did not provide it, instead pointing to the valuation process for assessing my claim. I have every reason to believe they broke the amp or delivered it to someone else. If you are going to use them, then buy the most expensive protection plan if you're going to store valuables. But that would put the price on par with other storage companies that will actually do a job of storing your valuables. TLDR: Clutter is awful. I will never use them again. It's pretty reassuring to see the many others who agree with me. Believe us and use someone else.

    As of today, no one contacted me and I filed with the BBB. States that they are HQ in Nee Jersey. I am compelled to share my deeply troubling experience with Clutter, as both the pickup and delivery of my belongings were handled in a grossly negligent and unacceptable manner. During the initial packing and pickup, the company failed to disassemble my bed as promised and, even more concerning, the movers were observed drinking on the job. For these failures, I was issued only a $190 credit--wholly inadequate given the gravity of the misconduct. When it came time for delivery, I expected at minimum that my items would be returned in the condition they were packed. Instead, the delivery process was exponentially worse. Approximately 90% of my belongings were either damaged or never returned. The lead driver, Tyler, even admitted at the time of delivery that he had "never seen someone's items this destroyed." The losses were catastrophic: * My antique dining room table was shattered. * My mattresses were ripped apart. * My bar cart was destroyed. * None of my wine glasses or dishes arrived. * Numerous personal belongings were missing altogether. The Clutter app misleadingly indicates that all items were delivered, despite the fact that photos taken by the delivery team clearly show missing pieces. The discrepancy between what was documented and what was actually returned is deeply troubling and raises serious concerns about the integrity of the company's practices. This is not a matter of "ordinary wear and tear" or a contractual disclaimer regarding incidental damage. I paid Clutter to professionally pack and transport my property, and the company's own negligence in failing to properly secure and handle my belongings directly caused these extensive losses. By any reasonable standard, this constitutes gross mishandling and breach of service obligations. The damages I sustained are conservatively estimated at $8,000. To characterize Clutter's service as anything short of fraudulent would be an understatement. Their disclaimers cannot shield them from accountability for negligence of this magnitude. Consumers should be aware: Clutter markets itself as a professional service, but my experience demonstrates conduct that is not only unprofessional but potentially actionable. I am actively pursuing legal remedies and urge others to think carefully before entrusting this company with their property. This experience has been a devastating violation of trust and a clear breach of duty. Clutter's practices, in my view, amount to a scam and a shameful disservice to customers

    THE WORST STORAGE EXPERIENCE OF MY LIFE -- CLUTTER DAMAGED, DESTROYED, AND FAILED TO RETURN MY BELONGINGS. The worst was my clothing and personal items. My heavy-duty storage bags came back soaked through, reeking of mildew, with mold permanently staining my clothes, leather goods, purses, and sentimental items. I called multiple dry cleaners, and every single one told me this kind of damage is permanent. Years' worth of valuable and irreplaceable belongings were ruined beyond saving. Larger furniture wasn't spared either -- my dresser, TV stand, carpet, and coffee table all came back broken. And several items were never delivered at all, including part of my bed frame, a dresser, a bar stool, and a storage box. When I tried to get answers, I spent hours on the phone with customer service. I was promised a refund but never received it. Instead, I was ignored and brushed off while they tried to deny responsibility entirely. This company is negligent, dishonest, and unprofessional. They ruined my things, wasted my time, and showed zero accountability. IF YOU CARE ABOUT YOUR BELONGINGS, DO NOT USE CLUTTER !!!!!

    Cracked media console
    Ranjana K.

    Clutter ruined my move, destroyed my furniture, and then hid behind fine print. Avoid at all costs. I'm updating my review to provide a comprehensive picture of my experience with this company. What happened with Clutter has been the single worst customer service experience of my life. If you are even considering hiring them -- don't. Save yourself the thousands of dollars, weeks of stress, and sheer chaos my family endured. Here's the short version: * Clutter failed to complete my scheduled move, leaving essential items behind despite my lease ending. * My husband, in-laws, and I had to rent a U-Haul, buy supplies, and finish the move ourselves. * Their movers showed up without tools, ran out of packing materials (that I had to buy out of pocket), and wasted billable hours on smoke breaks. * After two months in storage, many of my belongings were returned damaged beyond repair or missing entirely. * Clutter refunded only a fraction of what I paid and then tried to dismiss my valid, documented costs as "consequential damages" not covered by their policy. The Moving Disaster I booked a premium, full-service pack and move for July 12. Two days before, Clutter unilaterally split my appointment into two dates -- the second being July 15 -- even though I told them repeatedly (in writing) that my lease ended on the 14th. They ignored me. The movers arrived on July 12 without basic tools. They ran out of packing materials mid-day, which I had to go buy myself. Two of the movers repeatedly disappeared under the guise of moving things around in the truck (there's hardly anything in the truck) but came back smelling of smoke. By the end of an 8-hour day, huge essentials -- couch, media console, floor lamps, rugs, kitchen items, art work -- were left behind. Clutter refused to send anyone before the 15th. With no choice, my family and I rented a U-Haul, bought more supplies, and finished the move ourselves. This was after paying Clutter nearly $800 for a "full-service" move. The Damaged Items After two months in storage, Clutter returned many of my belongings in pieces. We did the math and we have over $3000 worth of damaged items. And here's where it gets insulting: they deliberately minimized the destruction in their report. Here's what I actually received back versus how Clutter labeled it: * Albany Park Armchair -- leg torn completely off, screw sticking out of the side, rendered unusable and thrown away Clutter called it "minor damage" and valued it at $124. * Table Lamp -- shattered into pieces, impossible to repair Clutter called it "minor damage." * Bookcase -- ripped apart, unstable and beyond repair Clutter called it "minor damage." * Pasta Bowl (wedding gift), Large Salad Bowl (wedding gift), Candle Holders -- shattered into fragments Clutter called them "major damage" and valued them at $2-$3 each. * Lamp Shade & Harp -- completely missing Clutter said "not our fault." To be fair, I understand my protection plan capped reimbursement at $1,000 which they agreed to give me. But never in my wildest dreams did I think Clutter would literally break my furniture. Some chipped glassware? Maybe. But an armchair, a bookcase, and a lamp destroyed -- and then written off as "minor damage" with laughably low payouts? That's negligence, not bad luck. So let's recap: Clutter didn't finish my move, forced me to do it myself, billed me for wasted hours, destroyed my property, lost items, and then minimized everything with insulting valuations. Their repeated misuse of their "Limited Security Warranty" to deny reimbursement for direct costs like U-Hauls and packing supplies is misleading and unfair. A company this negligent should not be in business. If you value your sanity, your money, or your belongings -- stay far, far away from Clutter.

    Katja V.

    I reached out to Clutter to send photos of my couch they were storing because they never uploaded the correct photos of it in the warehouse to begin with. They then charged me $45 that I never authorized and very clearly told them not to charge to take the photos, because I should have had these in the beginning. When I received the photos they showed additional damage to the couch that looks like water and mold (they had already damaged all of the corners when moving it) and it was poorly wrapped. I asked for photos that show the new damage clearly and asked them to then send photos of the item re-wrapped properly. All they have said is that they can't refund me the $45 and won't send me new/clearer photos. This is a $3,000 couch which cannot be repaired based on the damage they've done. I've tried contacting supervisors and no one has responded. This is horrible service and I would never use this company again, and don't recommend it to anyone. I have also filed a complaint with the BBB and will continue to pursue them until I get the answers I need and a refund for the value of my couch that has been irreparably damaged.

    Total charges.

    I initially chose this company because it advertised both storage and shipping services, which suited my needs during my transition from military training to my first duty station. Unfortunately, my experience has been full of delays and miscommunication. I first contacted Clutter on February 3 to schedule a pick-up for February 16. Due to my unavailability, I rescheduled for February 23 and was charged $100 for this change. Though unusual, I accepted the charge, assuming the service would go smoothly. Soon after, I learned from customer service that Clutter doesn't offer shipping services, only for another representative to later clarify that FedEx shipping was indeed available. On March 17, I finalized my shipment through Clutter's portal. I encountered technical issues entering my address and contacted customer service for help. The issue was resolved, and I placed the order to ship my items to my new duty station in Utah on March 18. I was told my items would arrive by March 19, but they did not. On March 22, I received an invoice and tracking number from FedEx. When I checked the tracking status, it indicated that a shipping label had been created, but FedEx had not received my packages. By March 24, the tracking status had not changed, so I followed up with your team, but the issue remained unresolved. On March 25, I was informed that my items had been delivered to FedEx. However, when I called FedEx twice that same day, they confirmed that the status "label created" meant they had not received the items. This contradicted the information provided by your team. As of March 27, my items are still missing. Despite multiple calls and emails, I have not received any substantial updates. A ticket was created on March 25, and I was texted on March 26 with a promise of a follow-up call within 48 to 72 hours, but I've received no communication since. Additionally, I was charged for future storage on March 24 (for the period of March 23 to April 23), despite my items no longer being in storage. This has added further frustration. To date, I've spent $504.91 on this service, which is unjustifiable given the poor service I've received. This situation is a significant disruption. The missing shipment contains essential military-issued clothing, critical documents (e.g., my Social Security card, birth certificate, and marriage certificate), and sentimental items (e.g., letters from my mother during training) that are vital to my transition at my first duty station. I filed a claim on March 25, assuming my items were lost at that time, as they had not been delivered or accounted for.

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    Ask the Community - Clutter

    Review Highlights - Clutter

    UPDATE 9/24/24: Brianna, from the Trust and Safety team at Clutter, followed up with me (which wasn't easy since I work in a school).

    Mentioned in 3 reviews

    Read more highlights

    Bookstore Movers - Another year taking the top prize!

    Bookstore Movers

    (830 reviews)

    Dupont Circle, Downtown

    I was lucky to get Bookstore Movers for my move as their highly booked schedule shows their strong…read morereputation! Sometimes moves do not go as smoothly as hoped. It was Bookstore Movers' excellent customer service that earns them 5 stars. The 3 movers showed up early and worked very quickly and efficiently. In that haste, some items were damaged and I offered that feedback in the follow-up survey. I quickly received a call from the company offering to discount my move and send Walter Davies, a furniture repair person, out to make furniture repairs. That concern for customers and making things right earns Bookstore Movers 5-star service. Walter Davies was excellent and thorough in repairing my furniture. If you have a move coming up, call Bookstore Movers. Lisa C.

    We were disappointed with our recent experience with Bookstore Movers. The crew was polite, but the…read moremove felt much slower and less efficient than it should have been. We had a dedicated elevator, yet workers often brought items down only one or two at a time. I also saw team members on their phones or standing around in rooms and hallways instead of actively moving things. These delays added up quickly. The crew also misplaced parts of our bed frame, and the pieces had to be found before it could be reassembled. That alone added nearly an hour to the move. Because the move took much longer than expected, the final cost was significantly higher than the estimate we received. We were also charged based on an arrival time that was recorded as ten minutes earlier than when the crew actually arrived. The team was courteous, but given the inefficiency, added time, and higher final price, we would not use Bookstore Movers again. This is unfortunate, because we had been happy with them in previous moves.

    Here & Now Movers - TV packing done right! Ensuring your entertainment arrives safely.  #SafePacking #HereAndNowMovers

    Here & Now Movers

    (148 reviews)

    I have absolutely no complaints about my moving process. Here & Now movers is now a company I will…read morerefer to friends and family. I want to thank them from start to finish. Scheduling this company and receiving a quote that was SPOT on, was amazing. The communication from Ana was perfect. She kept me in the loop about arrival time, send out a confirmation about my booking, and even helped me change my original date to something sooner. Originally, I was quoted a timeframe between 1-5pm, they showed up an hour EARLIER! To some this may have been the part where you panic, especially if you are running small items back and forth to your new place, to me?? This was PERFECT, because I was able to have a headstart for my long moving day. The truck was large enough, both movers came in and were polite, patient, and did not make me feel uncomfortable when handling my items. They wrapped all dressers, tv stands, coffee tables, and TVs and ensured everything was delivered carefully. No frills, no stalling for extra time (you do get charged hourly if you exceed your allowed time), and just straight to business. All in all, I do recommend booking for your next move, the price is unbeatable and the workers are great. Once again thank you very much!

    The guys arrived early to our apartment and they were moving us into our new place within two…read morehours. I think they were finished under four hours. Dimitri and Ethaniel were awesome! Everything was handled with care and co sideration. Quick and efficient. 10/10 would definitely recommend.

    Bulldog Movers

    Bulldog Movers

    (43 reviews)

    I moved into my new place yesterday and had the pleasure of meeting Carlos and Jonathan. They were…read moreabsolutely amazing, from the time we met to the time they left they handled me and my items with care and professionalism. They kept me informed throughout the process and were extremely trustworthy and personable, especially when I had to run out of the house to handle something leaving them alone and when I ended up having more items than originally planned for the move. I am extremely happy with the results and will definitely be using and recommending them to friends and family in the future. Thank you Carlos and Jonathan for your help! Overall, my move was a little over $800 (took about 5 hours with 2 movers for a local move from a 3-story townhome to a 2-story condo ) and I gave a generous tip considering the amount of work they did. Services: Furniture disassembly and reassembly, small furniture moving, wrapping pictures, mirrors and frames, moving storage boxes.

    I used Bulldog Movers for a local move recently and was 100% happy with the service. I reached out…read moreto a few places for quotes and Serena responded quickly with an estimate and a clearly explained breakdown. The estimate was in line with the other companies I reached out to but they were the only company that provided a time estimate, and that was really helpful for me to feel like I could truly get an idea of my likely final cost range (assuming I didn't add anything major to my moving list). Booking was easy and done entirely online and then via email and text message for confirmations. My movers were Luca and Alpha. The called about 40 minutes before the start time to let me know their ETA, which was actually about 10 minutes before the arrival window started so we were off to a great start. Moving day is always nerve-wracking and adding strangers into the mix can be unpredictable, but they both took the time to introduce themselves by name and were so polite, kind, and calm right off the bat that it was a huge relief. We did a quick walkthrough of the house and they asked for clarifications or more information at times, which was great because I felt like they were really listening and paying attention to my comments and concerns. Then the move itself was smooth and uneventful. I didn't have any concerns about my furniture because I saw them wrapping everything up securely. At one point, a screw came loose from one of my table legs. Alpha found me to ask if I knew about any issues with the legs on that table. I told him it was a second-hand table so I wasn't sure, but asked if it was a big issue. He said no, and that he could put the screw back in, but he wanted other make sure I knew it had happened. I know that's partially because they don't want to be blamed for something they didn't do, but I still appreciated that they called it to my attention right away so there weren't any issues or questions later, and that he was able to fix it for me. Once we got to the new place, they took the time to ask where I wanted specific furniture or boxes to go in my new place so that I wouldn't have to move it all to a different room later. They wrapped up just a little ahead of the estimated time and it was super convenient to pay with Venmo. All-in-all it was a great experience and I'd use them again if I'm moving in the area.

    Two Men and a Truck Columbia East

    Two Men and a Truck Columbia East

    (37 reviews)

    I'm currently experiencing a frustrating situation with this company that I feel compelled to…read moreshare. I used their services 18 months ago and paid in full at the time what was told I owed. However, I've been receiving persistent emails claiming that I still owe money. Despite my efforts to resolve this, including multiple conversations with representatives who assured me they would fix the issue, no one has followed up or tried to resolve the issue. I invested a significant amount in my move well over $3k and now I'm being told I still have an outstanding balance. To add to my frustration, they are threatening to send my account to collections. It's shocking to think that after paying in full, I'm facing this situation. I have been speaking with Kim and Jonathan in the Columbia MD and Paul in the Iowa office. I have requested to speak with someone higher and was told by Paul he was it. I explained to both that initially I received a similar notice a year after my service and I had immediately contacted the Columbia, MD office and was told that there was a computer glitch and that several customers received old bills in error and to ignore it. Now 18 months later I'm receiving the same notice and being threatened that my account is going to be sent to collections. Conveniently everyone who was responsible for my account is no longer with the company. Both Jonathan and Paul state it was an administrative error and that the person who booked me should have charged $406 deposit instead I was charged $100 so I still owe $306. My question is if I had an outstanding deposit that was supposedly added to my initial quote why wasn't it added to the final bill in 2024 when the movers completed my move. The purpose of a deposit is to secure my appointment so how can I pay partial if it's a requirement. The lady at the time of the booking told me $100 was due and that's what I paid. Why would the system allow me to not pay the full deposit if it's required. Make it make sense. At the completion of the job why wasn't that supposed deposit balance not automatically included if it was truly already on the bill. Im questioning the legitimacy of this. I am extremely frustrated with Two Men and a Truck due to their lack of accountability for their employees and the errors that have occurred. Their failure to manage effectively and communicate properly has led to a disappointing experience. I will not be using their services again, nor will I refer them to anyone. The absence of reliable customer service has made this situation even worse, and I can't trust a company that doesn't take responsibility for its mistakes.

    scheduled my move back in May I believe. I had to pay $100 deposit. I was able to move my move…read morearound to Sunday but it was time and a half for the movers. The movers showed up at 9 AM. The two employees that showed for 22 men in a truck canceled my move so they could get paid the cash and then stole items when I moved into my new place in November. I'm missing an air fryer for $179, a Dyson that Was $789 and a boombox from TMobile that was $499. I have made several attempts to reach out to the owner and he is yet to reply to me. It is now been two weeks. I've reached out to their claims department and they have denied my claim so now I'm having to take two men in a truck to court. I think the company is very unprofessional. They hire people I believe that have criminal backgrounds and steal from the company and steal from us but we keep our stuff in storage for 6 to 7 months and when we move our belongings in, we realize that some of the stuff is missing or broken. They have insurance and I'm sure that I paid for that insurance. All I'm asking for two men in a truck to do is pay me for my move. Pay me for my deposit and pay me for the items that are missing. I was also told by an employee at two men in a truck that the two men are no longer working for them Just really checked them out before you use them I feel like I was used and robbed.

    Doyle Moving Services - Reliable Moving Trucks!

    Doyle Moving Services

    (38 reviews)

    A great experience from beginning to end. We moved 3 years ago and went with another company after…read moregetting a quote from Doyle because the other company was slightly less expensive. That was a big mistake. This time I went right to Doyle. You get what you pay for, my friends. Ryan, the owner, was very responsive and we made an appointment to do a video walk-through of our condo. We did the walk-through, he asked a lot of questions and then he promptly sent an estimate. We have a lot of things so it took five guys and two trucks. The crew leader contacted me the day before to confirm the details and they showed up promptly the day of. They were incredibly friendly, fun, and energetic the entire time. And very polite. They treated all of our things very well and didn't have a problem moving any of the weird odds and ends we couldn't find a way to pack. When we arrived they put everything in the new house where we wanted it and even though we could tell they were suffering from the extreme heat and the weight and amount of our things, they never lagged or complained. They put the beds back together quickly and correctly as well as the dining room table. I'd be in hospital if I had to move all my stuff. At the end, the crew leader went over the paperwork, explained all the final charges line-by-line, and took payment. Very professional. We could not be happier. They were a great crew of guys. Ryan has a great company and I couldn't recommend them more.

    Do not ever use this company. I do not know how well they move people, but their practices border…read moreon harassment. After we listed our home for sale, I started getting incessant texts and phone calls from them at my UNLISTED phone number. When I asked how they got it, I was told it was in the MLS listing! That is an obvious lie and very easy to disprove, and yet they thought I would believe them. I have also gotten multiple pieces of physical junk mail from them. I would rather move all my furniture myself than hire this company.

    Ally Moving

    Ally Moving

    (154 reviews)

    Moving is stressful, but Ally Moving made the process much easier and less stressful on our end. I…read morecan't say enough good things about this company. "White glove" customer service began the moment I called about services. Cecelia took my call and guided me step by step, she even allowed me to do a FaceTime tour so I didn't have to fill out forms on how much furniture, how many boxes etc. I received email, text and phone calls to confirm service and given status update on arrival. The entire crew was friendly, respectful and efficient. When we learned our house had "too much" stuff they quickly (and behind the scenes) brought a 2nd truck for moving day. The problem solved before there was a problem! Top notch moving company!!!

    I requested to have some items from my storage moved into a new space. I made plans for one date…read moreand time and needed to change it at the last minute and they made adjustment right then and there. There were two men on the job who handled my items with care and asked me questions about what was suppose to go the whole time. I had a great experience and the stress that it eliminated was well worth the money. The starting prices are reasonable and my only complaint would be that if there was at least another person it would have went by faster. I did end up paying for an additional hour, but it was WORTH it! I would recommend them and I would use them again. The next time I will be more realistic with myself about the time it will take and plan accordingly.

    Clutter - selfstorage - Updated September 2026

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