1. Clutter

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Clutter

1.2 (54 reviews)
Open • 8:00 am - 8:00 pm

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DO NOT USE CLUTTER. This was by far the worst moving experience in my life. I used them to pick up my furniture, store it for a year, and re-deliver it. MULTIPLE items were completely damaged to the point they were ruined (mirrors shattered, marble tables broken, bed frame covered in dirt/mold). The legs of a credenza were ripped off (and the glass front was shattered) when they should have been removed before moving/storing in the first place. They also lost the feet to my dresser entirely and a huge bookcase just went missing. I documented all the damage/missing items and filed a claim immediately with receipts of my purchases of everything with the original prices. They took WEEKS to get back to me and would completely dodge my calls about the missing bookcase. I kept getting emails from them that my point of contact was "out of office" so I never got an update on the bookcase at all. They also had the audacity to not reimburse me for the max amount my insurance through them covered even though the damage that I provided ample evidence for FAR exceeded that amount. When I tried to call about this they once again were unresponsive and I was never able to get in touch with anyone about it. This was a deeply frustrating experience and customer service is nonexistent.

As of today, no one contacted me and I filed with the BBB. States that they are HQ in Nee Jersey. I am compelled to share my deeply troubling experience with Clutter, as both the pickup and delivery of my belongings were handled in a grossly negligent and unacceptable manner. During the initial packing and pickup, the company failed to disassemble my bed as promised and, even more concerning, the movers were observed drinking on the job. For these failures, I was issued only a $190 credit--wholly inadequate given the gravity of the misconduct. When it came time for delivery, I expected at minimum that my items would be returned in the condition they were packed. Instead, the delivery process was exponentially worse. Approximately 90% of my belongings were either damaged or never returned. The lead driver, Tyler, even admitted at the time of delivery that he had "never seen someone's items this destroyed." The losses were catastrophic: * My antique dining room table was shattered. * My mattresses were ripped apart. * My bar cart was destroyed. * None of my wine glasses or dishes arrived. * Numerous personal belongings were missing altogether. The Clutter app misleadingly indicates that all items were delivered, despite the fact that photos taken by the delivery team clearly show missing pieces. The discrepancy between what was documented and what was actually returned is deeply troubling and raises serious concerns about the integrity of the company's practices. This is not a matter of "ordinary wear and tear" or a contractual disclaimer regarding incidental damage. I paid Clutter to professionally pack and transport my property, and the company's own negligence in failing to properly secure and handle my belongings directly caused these extensive losses. By any reasonable standard, this constitutes gross mishandling and breach of service obligations. The damages I sustained are conservatively estimated at $8,000. To characterize Clutter's service as anything short of fraudulent would be an understatement. Their disclaimers cannot shield them from accountability for negligence of this magnitude. Consumers should be aware: Clutter markets itself as a professional service, but my experience demonstrates conduct that is not only unprofessional but potentially actionable. I am actively pursuing legal remedies and urge others to think carefully before entrusting this company with their property. This experience has been a devastating violation of trust and a clear breach of duty. Clutter's practices, in my view, amount to a scam and a shameful disservice to customers

THE WORST STORAGE EXPERIENCE OF MY LIFE -- CLUTTER DAMAGED, DESTROYED, AND FAILED TO RETURN MY BELONGINGS. The worst was my clothing and personal items. My heavy-duty storage bags came back soaked through, reeking of mildew, with mold permanently staining my clothes, leather goods, purses, and sentimental items. I called multiple dry cleaners, and every single one told me this kind of damage is permanent. Years' worth of valuable and irreplaceable belongings were ruined beyond saving. Larger furniture wasn't spared either -- my dresser, TV stand, carpet, and coffee table all came back broken. And several items were never delivered at all, including part of my bed frame, a dresser, a bar stool, and a storage box. When I tried to get answers, I spent hours on the phone with customer service. I was promised a refund but never received it. Instead, I was ignored and brushed off while they tried to deny responsibility entirely. This company is negligent, dishonest, and unprofessional. They ruined my things, wasted my time, and showed zero accountability. IF YOU CARE ABOUT YOUR BELONGINGS, DO NOT USE CLUTTER !!!!!

Cracked media console
Ranjana K.

Clutter ruined my move, destroyed my furniture, and then hid behind fine print. Avoid at all costs. I'm updating my review to provide a comprehensive picture of my experience with this company. What happened with Clutter has been the single worst customer service experience of my life. If you are even considering hiring them -- don't. Save yourself the thousands of dollars, weeks of stress, and sheer chaos my family endured. Here's the short version: * Clutter failed to complete my scheduled move, leaving essential items behind despite my lease ending. * My husband, in-laws, and I had to rent a U-Haul, buy supplies, and finish the move ourselves. * Their movers showed up without tools, ran out of packing materials (that I had to buy out of pocket), and wasted billable hours on smoke breaks. * After two months in storage, many of my belongings were returned damaged beyond repair or missing entirely. * Clutter refunded only a fraction of what I paid and then tried to dismiss my valid, documented costs as "consequential damages" not covered by their policy. The Moving Disaster I booked a premium, full-service pack and move for July 12. Two days before, Clutter unilaterally split my appointment into two dates -- the second being July 15 -- even though I told them repeatedly (in writing) that my lease ended on the 14th. They ignored me. The movers arrived on July 12 without basic tools. They ran out of packing materials mid-day, which I had to go buy myself. Two of the movers repeatedly disappeared under the guise of moving things around in the truck (there's hardly anything in the truck) but came back smelling of smoke. By the end of an 8-hour day, huge essentials -- couch, media console, floor lamps, rugs, kitchen items, art work -- were left behind. Clutter refused to send anyone before the 15th. With no choice, my family and I rented a U-Haul, bought more supplies, and finished the move ourselves. This was after paying Clutter nearly $800 for a "full-service" move. The Damaged Items After two months in storage, Clutter returned many of my belongings in pieces. We did the math and we have over $3000 worth of damaged items. And here's where it gets insulting: they deliberately minimized the destruction in their report. Here's what I actually received back versus how Clutter labeled it: * Albany Park Armchair -- leg torn completely off, screw sticking out of the side, rendered unusable and thrown away Clutter called it "minor damage" and valued it at $124. * Table Lamp -- shattered into pieces, impossible to repair Clutter called it "minor damage." * Bookcase -- ripped apart, unstable and beyond repair Clutter called it "minor damage." * Pasta Bowl (wedding gift), Large Salad Bowl (wedding gift), Candle Holders -- shattered into fragments Clutter called them "major damage" and valued them at $2-$3 each. * Lamp Shade & Harp -- completely missing Clutter said "not our fault." To be fair, I understand my protection plan capped reimbursement at $1,000 which they agreed to give me. But never in my wildest dreams did I think Clutter would literally break my furniture. Some chipped glassware? Maybe. But an armchair, a bookcase, and a lamp destroyed -- and then written off as "minor damage" with laughably low payouts? That's negligence, not bad luck. So let's recap: Clutter didn't finish my move, forced me to do it myself, billed me for wasted hours, destroyed my property, lost items, and then minimized everything with insulting valuations. Their repeated misuse of their "Limited Security Warranty" to deny reimbursement for direct costs like U-Hauls and packing supplies is misleading and unfair. A company this negligent should not be in business. If you value your sanity, your money, or your belongings -- stay far, far away from Clutter.

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Ask the Community - Clutter

Review Highlights - Clutter

“UPDATE 9/24/24: Brianna, from the Trust and Safety team at Clutter, followed up with me (which wasn't easy since I work in a school).”

Mentioned in 3 reviews

Read more highlights

Bookstore Movers - Another year taking the top prize!

Bookstore Movers

(833 reviews)

Dupont Circle, Downtown

After going through a pretty traumatic break up and having to move unexpectedly, I immediately…read morecontacted Bookstore Movers through Yelp. I had had a great experience with them just last year when I last moved and knew they'd be able to get the job done again. My project was immediately responded to and they were able to help me move two weeks later on their soonest available date. The three movers, Pat, Renaldo, and Kevin were incredible. Communication leading up to the move and theday of was great. They were able to move all my large furniture within 2 hours. Everything was wrapped carefully and efficiently. They were kind and thoughtful, helping me make adjustments to the furniture layout once we got to the destination. Their positivity through one of the hardest situations I've ever gone through was much-needed and made me feel confident in entering this next chapter. I even had a last minute change to the destination (originally everything was going into storage but I ended up finding an apartment just in time), and the professionalism and patience from the entire Bookstore team through this change was excellent. Pricing was reasonable yet again and came out to about $500 (excluding tip) for the truck fee and moving of 16 large items. Thank you Bookstore Movers for helping me when I needed it most!

We were disappointed with our recent experience with Bookstore Movers. The crew was polite, but the…read moremove felt much slower and less efficient than it should have been. We had a dedicated elevator, yet workers often brought items down only one or two at a time. I also saw team members on their phones or standing around in rooms and hallways instead of actively moving things. These delays added up quickly. The crew also misplaced parts of our bed frame, and the pieces had to be found before it could be reassembled. That alone added nearly an hour to the move. Because the move took much longer than expected, the final cost was significantly higher than the estimate we received. We were also charged based on an arrival time that was recorded as ten minutes earlier than when the crew actually arrived. The team was courteous, but given the inefficiency, added time, and higher final price, we would not use Bookstore Movers again. This is unfortunate, because we had been happy with them in previous moves.

Potomac Moving Company - Before head out to do a long distance move to NYC

Potomac Moving Company

(116 reviews)

Luis and Hector arrived on time and worked incredibly fast. We had a very tight move-out window…read morefrom our building and they understood and worked hard to meet the deadline. They were professional and polite, and extremely careful with our belongings. Would absolutely hire them again.

It had been a very long time since I last moved and the last company was all booked up on the date…read moreI was looking for assistance. So after receiving a few quotes from a handful of businesses, I went with Potomac Moving due to the speed of their response, clarity in communication, pricing and overall warmth and professionalism. In our first phone call to walk though my needs, they were very assuring and accommodating, which is a such a relief in the midst of stress and coordination that comes with planning for a move. They were also always very responsive in the few times that I reached out between the time I paid the deposit and the actual move. A night or two before, I sent at email regarding wardrobe boxes, since I was debating whether or not I should buy and have a few delivered to me. The owner responded quickly, assuring me that wardrobe boxes were tried, true and if I wanted to buy any directly from them that I could. That ended up being a great call, because they were able to properly enforce the boxes so that even the boxes filled with my heaviest coats remained in tact. On the day of the move, the movers were communicative regarding their arrival time. They were also very nice and hard working. I had a few large furniture items that needed to be disassembled and they ended up being quite beasts to tackle. But they worked diligently to break them down. Once it came time to move things to my new place, that was a breeze. One gesture that I thought was just so classy, was the owner called in the middle of the move to check-in on how things were going - I really appreciated that. Overall, would definitely recommend PMC - they're easy to work with, fair and transparent about pricing and you're sure to be met with professionalism!

Doyle Moving Services - Reliable Moving Trucks!

Doyle Moving Services

(37 reviews)

A great experience from beginning to end. We moved 3 years ago and went with another company after…read moregetting a quote from Doyle because the other company was slightly less expensive. That was a big mistake. This time I went right to Doyle. You get what you pay for, my friends. Ryan, the owner, was very responsive and we made an appointment to do a video walk-through of our condo. We did the walk-through, he asked a lot of questions and then he promptly sent an estimate. We have a lot of things so it took five guys and two trucks. The crew leader contacted me the day before to confirm the details and they showed up promptly the day of. They were incredibly friendly, fun, and energetic the entire time. And very polite. They treated all of our things very well and didn't have a problem moving any of the weird odds and ends we couldn't find a way to pack. When we arrived they put everything in the new house where we wanted it and even though we could tell they were suffering from the extreme heat and the weight and amount of our things, they never lagged or complained. They put the beds back together quickly and correctly as well as the dining room table. I'd be in hospital if I had to move all my stuff. At the end, the crew leader went over the paperwork, explained all the final charges line-by-line, and took payment. Very professional. We could not be happier. They were a great crew of guys. Ryan has a great company and I couldn't recommend them more.

Do not ever use this company. I do not know how well they move people, but their practices border…read moreon harassment. After we listed our home for sale, I started getting incessant texts and phone calls from them at my UNLISTED phone number. When I asked how they got it, I was told it was in the MLS listing! That is an obvious lie and very easy to disprove, and yet they thought I would believe them. I have also gotten multiple pieces of physical junk mail from them. I would rather move all my furniture myself than hire this company.

Ally Moving

Ally Moving

(155 reviews)

Moving is stressful, but Ally Moving made the process much easier and less stressful on our end. I…read morecan't say enough good things about this company. "White glove" customer service began the moment I called about services. Cecelia took my call and guided me step by step, she even allowed me to do a FaceTime tour so I didn't have to fill out forms on how much furniture, how many boxes etc. I received email, text and phone calls to confirm service and given status update on arrival. The entire crew was friendly, respectful and efficient. When we learned our house had "too much" stuff they quickly (and behind the scenes) brought a 2nd truck for moving day. The problem solved before there was a problem! Top notch moving company!!!

I requested to have some items from my storage moved into a new space. I made plans for one date…read moreand time and needed to change it at the last minute and they made adjustment right then and there. There were two men on the job who handled my items with care and asked me questions about what was suppose to go the whole time. I had a great experience and the stress that it eliminated was well worth the money. The starting prices are reasonable and my only complaint would be that if there was at least another person it would have went by faster. I did end up paying for an additional hour, but it was WORTH it! I would recommend them and I would use them again. The next time I will be more realistic with myself about the time it will take and plan accordingly.

Von Paris Moving & Storage

Von Paris Moving & Storage

(2 reviews)

Having moved 9 times over the past 40 years, my wife and I have considerable experience with movers…read moreand moving companies. I found the staff / office members at Von Paris who I spoke to be mostly responsive and professional. I had numerous interactions with them, because the crew members who actually packed and moved us were lousy. All nice folks, but the crew members who performed the packing, loading and moving did so with far less care and proficiency than ANY of our prior 8 movers. The worst we've had out of 9 different moving crews. Maybe Von Paris has better teams of movers. In my experience, the performance of the crew chief determines how well the crew performs. For our 3 day move the crew chief's role seemed to be limited to delivering and picking up trucks --- we barely saw or spoke with him and never saw him provide any supervision. Absent on-site leadership for 3 days, the crew members worked at a slow pace, with little urgency. Long lunches --- that we brought in for them on 3 separate days. Packing of our household items was very random and inconsistent --- lots of paper wrapped around items that were not fragile; while a number of fragile items were poorly protected, some even placed at the bottom of boxes. While the randomly poor packing suggests a possible lack of training, it seems more likely a lack of caring. Von Paris did honor our claim to repair or replace 7 items we submitted as damaged. Meanwhile, our contract required us to submit our total damages within 2 weeks ---- and we only learned of other damaged items after that point. Most significantly and important to be aware of --- I brought to management's attention a major fabrication in the bill of laden. At the end of the move I was provided a "moving contract" to sign ....that had NO entries for the number of containers that were packed. All were empty. A few days later I asked Von Paris to explain how they determined the number of size of the boxes/containers they had packed and for which I was billed. They sent me a copy of the "moving contract" I had signed after delivery ---- but with numbers for the boxes/containers entered where none had been entered when I was asked to sign. Why does this matter? They billed me to pack the very same number of boxes / containers they had used for their original estimate. Meanwhile, to reduce that cost my wife and I spent a month packing and moving MANY boxes, knowing that by doing so we would reduce the number of boxes we would pay Von Paris to pack. Despite that, Von Paris fabricated the number of boxes they packed, later entered those numbers on a contract I had already signed, and then billed me for more containers and packing than they performed. In bringing this to Von Paris's attention I received a modest admission this was a departure from their procedure, but there was no acceptance of the vastly lower number of boxes I counted them as having packed. Instead, they represented they "uncovered the actual number" of boxes they packed - lower than the fabricated number they billed me for - but appreciably higher than what I counted. I was billed for their new number. Being so grateful to no longer have to deal with this company, I resigned myself to move on, while also committing myself to sharing this experience for others to be aware of. Long story short: you are not hiring the people who are running Von Paris, but the crew members they send to actually pack and move your stuff. If you hire Von Paris as a moving company, I wish you better luck than we had with the crew that packed and moved our stuff.

I can't say enough about the Abingdon, MD. location of Von Paris Moving & Storage Company. The…read moreestimator was extremely accommodating and professional. Mark McMahan, a 5th generation family member came to my house and did a very thorough walk-through. I'm not sure how, but he was able to closely estimate the manpower and time it would take to move all that I pointed out and told him I was taking to my new place. On moving day 5 polite and professional men arrived at my house right on time. They worked well as a team and seemed to know exactly what each of them would get to work on, ie: one guy put together all the special hanging clothes storage boxes, one started to break down beds etc. They began at 8:30am sharp and I believe they did not finish until about 5:30pm taking only 2 brief 10 min. breaks. When we arrived at the new place, I noticed they took each hanging clothes box to the specific closets which I designated but did not open each box and actually hang the clothes. When I mentioned that I thought the estimator, Mark had said they hang clothes in the closets, they began to open all the special boxes and hang my clothes. I was curious and asked one of the guys what they normally do and he said they are only required to leave the boxes in the correct closets. Without saying a word, these guys began opening all boxes and actually hanging the clothes in closets. When I realized that was not what they ordinarily do and told them it wasn't necessary and that I'm sure I misunderstood the estimator, they were quick to say "we can do it, we can do it, no problem at all" it was obvious this crew went the extra mile! They were a pleasure to deal with, in fact so much that I felt compelled to write my 1st review EVER on Yelp!! I signed a contract stating the possibility of it taking longer than the estimated time and was quite pleased that the estimate was right on.

Here & Now Movers - TV packing done right! Ensuring your entertainment arrives safely.  #SafePacking #HereAndNowMovers

Here & Now Movers

(150 reviews)

I have absolutely no complaints about my moving process. Here & Now movers is now a company I will…read morerefer to friends and family. I want to thank them from start to finish. Scheduling this company and receiving a quote that was SPOT on, was amazing. The communication from Ana was perfect. She kept me in the loop about arrival time, send out a confirmation about my booking, and even helped me change my original date to something sooner. Originally, I was quoted a timeframe between 1-5pm, they showed up an hour EARLIER! To some this may have been the part where you panic, especially if you are running small items back and forth to your new place, to me?? This was PERFECT, because I was able to have a headstart for my long moving day. The truck was large enough, both movers came in and were polite, patient, and did not make me feel uncomfortable when handling my items. They wrapped all dressers, tv stands, coffee tables, and TVs and ensured everything was delivered carefully. No frills, no stalling for extra time (you do get charged hourly if you exceed your allowed time), and just straight to business. All in all, I do recommend booking for your next move, the price is unbeatable and the workers are great. Once again thank you very much!

The guys arrived early to our apartment and they were moving us into our new place within two…read morehours. I think they were finished under four hours. Dimitri and Ethaniel were awesome! Everything was handled with care and co sideration. Quick and efficient. 10/10 would definitely recommend.

BoxStar Movers - BoxStar Movers

BoxStar Movers

(142 reviews)

Ballston

Great experience! From scheduling to go time through to completion, the STAFF is amazing. Great…read moreoverall service. The staff was very kind and polite, answering all of my questions. Moving day was made far easier with the best moving team, "Bay, Garcia and Nahun." We were so fortunate to have had their help and muscles. Bay's communication keeping the move on time was outstanding. Upon arriving at the "Public Storage" facility at Seven Corners in Virginia, my daughter and this patient moving team were welcomed by a serious issue not previously disclosed. The elevator was out of service, and the storage unit was on the third floor. The gentleman could have requested a reschedule right then, but no. The BoxStar Super Stars jumped into action. They moved my daughters one-bedroom apartment out of the storage unit and into their truck in record time, including a very heavy sleeper sofa, down three flight of stairs in a narrow stairwell. From the storage unit, they moved her belongings into her house, placing every piece of furniture with expert care. We estimated a three house move time and despite the elevator snafu, Bay, Garcia, and Nahun delivered on time. Working with BoxStar Movers was perfect. The whole BoxStar team is absolutely wonder, polite, kind, and so many great words to describe them. Thank you all.

Avoid. Avoid. Avoid…read more We had a small portion of items remaining at our house, sent pictures ahead of time, and they sent out a three person crew. The items were mainly consolidated into main areas, anticipating that it would make it easier for the moving crew to quickly pack and move the items to the trailer. They were here for over 9 hours, packed the truck half full vertically, but filled the 28 foot horizontally. This is something I would expect from college kids who have zero experience as you get charged every foot horizontally you take up in cross country moves. So now, not only are we out $2300 for these movers, we are out an extra 3k because they used twice the amount of space that was actually needed if they had done it correctly. Military and families and federal employees- go anywhere else. This was an absolute disaster.

Clutter - selfstorage - Updated November 2026

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