1. Clutch Automotive

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    Katy, TX

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    Clutch Automotive

    3.7 (36 reviews)
    Closed • 7:00 am - 6:00 pm

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      Services - Clutch Automotive

      Auto brake repair

      Auto engine repair

      Clutch Automotive Photos

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      Kadegee

      Did a great job in repairing my 2007 ford f150 after my son was involved in a wreck. Stayed in touch on progress. Thanks team!

      Pretty comfortable waiting area while you wait

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      9 years ago

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      16 years ago

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      13 years ago

      Got my 2014 Inspection done right away, great service on short notice

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      11 years ago

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      Ask the Community - Clutch Automotive

      Review Highlights - Clutch Automotive

      “Kevin, as always, was super, answering questions on type oil needed and making sure the vehicle was handled promptly.”

      Mentioned in 6 reviews

      Read more highlights

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      Christian Brothers Automotive North Katy

      Christian Brothers Automotive North Katy

      (76 reviews)

      I am posting this review here because there is no way to respond directly to the business's Google…read morereview responses. Unfortunately, after reading other reviews, I can say many of the concerns regarding professionalism seem to be accurate. I am disappointed because this experience was completely different from a previous visit we had at another location, which was excellent. I brought my vehicle in because I heard a scraping noise. Through my own observation, I noticed my emergency brake cable appeared to be hanging and making contact with the driver's side wheel. I made it clear that I am not a mechanic and that this was simply my assumption. My husband called ahead and explained the situation. We were told they could inspect anything visible to the eye at no charge. We thanked them and drove over. Initially everything was fine. We handed over the keys and waited. The employee who inspected the vehicle acknowledged the hanging brake cable but quickly shifted the conversation to a loose wheel hub assembly. He advised it was unsafe and quoted approximately $900 to repair it. I asked how long the repair would take because I am a psychotherapist with scheduled clients and also needed to coordinate childcare and school pickup. Instead of giving a timeframe, he repeatedly answered, "By the end of the business day," and seemed irritated when I asked for clarification. I also asked whether all repairs could be completed at once because I preferred not to make multiple trips. Instead of addressing my questions, the conversation repeatedly shifted toward financing options. The biggest issue throughout the interaction was communication. I repeatedly acknowledged his concerns about the wheel hub assembly and explained that I understood the risk. However, my immediate concern was the hanging brake cable and obtaining pricing for all recommended repairs so I could plan accordingly. Each time I asked about the brake cable or requested total pricing, the conversation returned to the wheel hub assembly. Eventually, my husband stepped in and attempted to bridge the communication gap by restating our questions. He explained that we wanted pricing for the brake cable, information on the O2 sensor, and a total estimate so we could decide how to proceed. Despite multiple attempts, the employee continued repeating the same information about the wheel hub assembly. At one point, my husband became so frustrated by the lack of direct answers that he began contacting our own mechanic while the employee continued repeating the same sales pitch. Even other employees appeared to notice the awkwardness of the interaction. After several requests, we were finally told the brake cable repair would be approximately $99 and that a diagnostic fee would be required before pricing the O2 sensor. We ultimately left because the interaction felt unnecessarily frustrating. The situation worsened afterward. When we returned home, our Cadillac mechanic noticed the wheel center cap from the wheel they inspected was missing. I called the store simply to ask whether they had found it. Before I could even finish my sentence, the same employee became defensive and repeatedly insisted they had not removed anything from the vehicle. The problem was that I never accused anyone of removing it. I was only asking if they could check around the shop because it had been present before we arrived. I also asked whether surveillance footage could be reviewed. Again, the response was dismissive and irritated. I attempted to provide constructive feedback regarding the interaction. I explained that while he clearly understood the vehicle, customers often need information presented differently and that active listening is just as important as explaining repairs. Rather than listening, he repeatedly interrupted me, talked over me, and eventually stated, "Ma'am, this is not a paid consult." He continued raising his voice, interrupting, and speaking over me while I was attempting to end the conversation. What stood out most was that his tone toward my husband was noticeably different than the tone he used with me throughout the interaction. Finally, I would like to address the business's response to another review. The claim that I stated I would have friends and family leave reviews across multiple locations is completely false. I never made that statement. My husband and I were both customers and each left our own reviews based on our experiences. My cousin independently left a review after witnessing the interaction and hearing the phone call. Suggesting there was some coordinated effort or campaign against multiple locations is simply inaccurate. I have no issue with the other employees. My concerns are specific to this individual. Constructive feedback is how businesses improve, and this employee would benefit greatly from improving his active listening, communication, and customer service skills. Stay blessed.

      What started as a simple visit to have a loose brake cable addressed turned into one of the most…read morefrustrating customer service experiences I've had. After leaving the shop and deciding to have the work completed elsewhere, I called back to get some clarification regarding the inspection. Strangely, when I called from my phone, the call would not go through. However, when I called from my wife's phone moments later, someone answered immediately. If my number was blocked, that's incredibly unprofessional behavior from a business. This is a repair shop, not a high school. We originally came in for a brake inspection. The service advisor--not the mechanic--told us that the wheel hub assembly would need attention. That's fine, and I understood the recommendation. However, our immediate concern was simply getting the loose brake cable secured, and we planned to address the wheel hub assembly the following week. My wife clearly explained our situation: we have insurance coverage, we both work from home, and we would be paid on Monday, allowing us to take care of any additional repairs soon. Despite this, the advisor seemed far more focused on selling us on the wheel hub assembly repair than listening to our actual concerns. Every conversation felt like a sales pitch rather than an effort to address the issue we came in for. In the end, we left feeling unheard and pressured. Rather than continue dealing with that experience, we've decided to have our personal mechanic handle the repairs. Customer service and communication matter just as much as the repair itself, and unfortunately, this shop fell short in both areas.

      Express Oil Change & Tire Engineers

      Express Oil Change & Tire Engineers

      (49 reviews)

      DO NOT GO TO EXPRESS OIL ON MORTON RANCH RD IN KATY, TX! BEWARE!…read more I had a terrible experience at Express Oil on Morton Ranch Road in Katy, TX 77449, and I feel the need to warn other customers before they take their vehicle there. I brought my vehicle in for a routine oil change. Before the oil change, my vehicle was NOT leaking oil. My daughter was waiting in the exact same area for approximately 45 minutes, and she never saw any oil leaking from my vehicle. Immediately after leaving Express Oil and getting home, I noticed that oil was leaking from my vehicle. I contacted the location, and the manager and specialist repeatedly insisted that they did not cause the damage and took no accountability for what happened. I ultimately had to spend $410 out of my own pocket to replace the oil pan. This was extremely frustrating because the vehicle was not leaking before the oil change, and the leaking started immediately afterward. What made the situation even worse was the lack of accountability and customer service. Instead of trying to help resolve the issue, I was basically left to pay for the repair myself. BEWARE! I strongly recommend taking your vehicle somewhere else. My experience with Express Oil on Morton Ranch Rd in Katy was extremely disappointing, and I would NEVER return to this location. If you value your vehicle and your hard-earned money, think twice before using this location.

      Do not trust this Express Oil Change location with your vehicles. They used predatory tactics,…read moredamaged my vehicles, lied about leaks, and dangerously overfilled an engine to cover up their mistakes. 2015 Acura (Car 1): About two months ago, I brought this car in for a routine oil change. The shop claimed the drain plug was suddenly damaged and that I needed a brand-new oil pan. Oil pans do not randomly fail on the exact day you pull in for a service. They said to plug in a temporary, oversized plug to patch it. One week ago, I had to return to get the oil pan completely replaced, and they charged me $500. I bought this car only 6 months ago from the Land Rover Dealership. 2008 Lexus (Car 2): About two weeks ago, I brought my Lexus in for an oil change. They told me it was "too early for an oil change" and that they just "added more oil." As soon as I parked the car at home, fresh oil began leaking onto my driveway. When I brought it back to have them check the leak, the technicians claimed it was suddenly "leaking from 2 places on the engine." Mysteriously, when I got the car home again, the leaking stopped. When I pulled the dipstick to check their work, I discovered why: they had maliciously overfilled my engine by nearly a full INCH above the maximum dot. They stuffed roughly 2 extra quarts of oil into my engine to hide the fluid loss, completely ignoring the fact that driving a car overfilled by an inch will whip the oil into foam, blow out seals, and destroy a motor. This shop is dishonest. I keep a photo of the 1-inch overfilled dipstick as proof.

      Christian Brothers Automotive Katy Westgreen

      Christian Brothers Automotive Katy Westgreen

      (58 reviews)

      I came to this location after being turned away by Honda. I love the service that I received at…read morethis location. Everyone was courteous, friendly, informative, helpful, and overall, a blessing. The service was quick, and I really liked the fact that I was able to see underneath my car. Jared gave me a thorough inspection and even explained the kind of issues my car model has a reputation for. Thanks for the heads up! He really knows his stuff and gave me some cool information about the history of Christian Brothers. Tbh, Ive never seen someone so happy to be at work. Andrew did a great job on my vehicle as a tech. Chris made me laugh and helped out as well. There's a great vibe in here here and I could've saved a bunch of money by coming here in a long time ago. Color me impressed ! This is the first time that I've been actually happy to visit a mechanic. I will be returning anytime. I have any issues with my vehicle. Keep up the good work, Guys! The community needs this level of customer service and stamp it as guide to follow.

      Christian Brothers Automotive presents itself as trustworthy by using Christianity as part of its…read morebrand, but my experience was anything but honest. I felt taken advantage of and pressured into costly services. The initial impression of integrity is what drew me in, and that trust was misplaced. I would not recommend them and strongly suggest getting a second opinion before agreeing to any work.

      Take 5 Oil Change - Wiper fluid fill during oil change.

      Take 5 Oil Change

      (51 reviews)

      First time guest.. The service & hospitality here was 10/10 Sebastian & Marcus were wonderful,…read morethey were professional polite informative got me in & out & took great care of me.& my needs. Will definitely be back!! Thank you guys for great overall experience

      I had the worst experience at Take 5, Shop #554 on West Little York in Katy, Texas. I drove in and…read moreasked for the price of an oil change. I was told it would be $100, and they confirmed they would accept my $20 coupon, which would lower the price even more. I agreed--and they proceeded to drain the oil from my car. Only after draining the oil, they told me the price they gave was incorrect because the employee "was new and didn't know this shop's pricing." He said he had only been there for two days. I explained that lack of training is not the customer's responsibility, and I should not be charged more because of their internal mistake. The employees called their manager, and the manager told me he couldn't "give me free service." I told him I wasn't asking for anything free--I was only asking to pay the price I was initially quoted. At this point, my car had no oil, so I couldn't safely go to another shop. They essentially forced me into paying a higher price if I wanted the correct oil put back in my car. Unlike other places like Jiffy Lube that at least clean your windshield or offer small courtesy services, I did not receive anything of that sort here. They claimed they topped off other fluids, but I will get that verified at another location because I no longer trust this shop. I called Take 5's main customer service, and they told me to pay the shop for now and they would escalate my concern to the district director. I'm hoping the district director will review this and issue a refund.

      Clutch Automotive - autorepair - Updated October 2026

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