Nelson Pools is amazing. They built my pool With my vision…read moreand it turned out great. Shawn, the owner is fantastic to work with. I highly recommend this company. You will not regret it.

Having had a great experience with Nelson Pools in the past, I was confident in their ability to…read moredeliver a quality service. However, this time, my experience was quite different. Here's a detailed account of the issues I encountered. * I asked Shawn Nelson (owner) to work with an audio/visual company I hired to install speakers around the pool. Shawn told me his trenching team would save me money by making (a few) trenches for the audio cable. o The trenches were never dug. The audio/visual contractor laid the lines, regardless. During Nelson's electrical hook-up of the pool, several of the audio lines were cut. One large bolt of wire is missing, and the audio company had to add multiple hours of labor to triage the damage. o After multiple calls and failure to show up on more than one occasion, the excavator finally showed up (late) well after the pool was filled with water. * We ordered bullnose tile to go around the pool for safety; my dog got injured on the flagstone they used in the first pool Nelson built for us; a freak accident (but I'd rather be safe for a small upcharge). The bullnose tile is an upgrade of about $1500. o They put down the wrong tile. o I was refunded the money and told Shawn Nelson we would live with it; we did NOT want the edge ground off by hand (an option Shawn offered). o Several weeks later, during another phase of construction, one of the laborers ground down part of the edge (about a 2-foot section). I was home to stop him, but he didn't speak English. The grinding stopped after Shawn Nelson called the work crew. The pool (now filled with water) had sharp rocks and dust piled up on the bottom (that I had to clean). The area that was ground down is obviously thinner and looks out of place. * We ordered deck lighting to be installed in the concrete patio around the pool, which is another upcharge. o They did not put the lighting in. Shawn's excuse was, "oops, we missed that" * When it was time to fill the pool and have the chemicals added and cycled by the pumps, we discovered the electrical system was never installed. Nelson Pools didn't know that the electrical work was not complete. * The pool lights did not work o Their electrician did not wire them to the correct amperage. * I ordered a pool pump-powered vacuum to be included with the pool package. Nelson Pools delivered the wrong one. I did not want an electrical wire from our home to the pool. We have a young child at home. o It took weeks to get the vacuum after multiple unanswered calls and text messages. * Nelson Pools gives their customers a professional pool technician to service the pool for a month; after the 4th week the pool was still green with algae. * Nelson Pools installed a gas-powered firepit next to the pool. I can't use it because a key for the firepit was not ordered, it was on backorder, or for another reason. * Swimming pools have plumbing that leads away from the pool in case of overfilling. The pipe for the drain is shown on the pool schematic leading to the street. o Nelson Pools did not extend that pipe to the street. Instead, they laid the pipe about 20 feet from the pool against my fence and neighbor's yard. I don't know what will happen when we get bad Texas-sized rain. * I have been asking for my HOA's virtual mock-up of the pool. Shawn Nelson did not have access to it; only his son (Trey) works on the computer. His son has a terrible time returning calls or text messages. I still don't have it. Shawn is a nice guy but not well-organized. This pool cost me nearly 100k, and I was a return customer. I expected the same service we had the first time; that did not happen.

I had such a great experience getting a hot tub from Spas Unlimited. Our old tub was so old I…read moredidn't know what I was looking for and Garrett was very helpful with explaining the tub features and tiers. The delivery of my new tub and the removal of my old tub went very smoothly. Laura was able to adjust the delivery date when I had to move it with no problem. The delivery people showed up when they said they would.

The tech Jeremy was excellent. Esmerelda that answers the…read morephone in the service dept- has a haughty attitude, she has no intention of listening to the concerns of the customer. Additionally, she charged my credit card without ever contacting me to know the balance. I never got an invoice and it was way more than I discussed with Jeremy who gave me a heads up of the cost. When I called to discuss, again, haughty attitude, and the owners/managers of the store were gone by 3:50 pm....right-o! Based on this, I could not recommend. Looking at reviews now, I say you have less than 50% average of being less than happy with this business. Esmerelda needs to go back to kindergarten where they actually have more manners and business savvy than she has. And it looks like the only people that gave them 5 Stars are sauna buyers....the day will be coming when their experience with them differs most likely. The entire experience counts however when businesses only care about the money coming in, my experience is the norm for these type of people.

Pool service was great and so was the customer service. Easy to deal with and they had my pool…read morelooking awesome in no time. I had a hard time finding anyone dependable and Rocket City came through!

Sean and his company were awesome. I came to him told him what I wanted and he was here in a matter…read moreof two days. He brought samples and gave a great price. The whole process was done in three days tops and looks fantastic. He Also has a lot of knowledge when it comes to fixing your pool. Thanks again for a fantastic job looks great and would recommend to everyone who is looking for a replaster or upgrade to your original pool.

I was sold sold by everyone being so nice, the reviews and knowledge they seem to have. The…read moreprocess of building the pool was pretty fast. Was so happy. But when we added the hot tub to the pool they never asked what size we wanted and I never thought about asked. Then going to fast asking question and they reassured me all was good. I do have a beautiful pool. Not long after I got a crack going down the inside, went round and round with them for over a year. They do not stand up to there word it was never fixed it. The did not pack the ground down where dirt was added my sidewalk VERY unleave and have a huge gap around the hot tub. As time has passed more items have happen and should be covered and fixed by them. They will turn on you, give you the run around and not fix the problem. I would not recommend them at all!!!!

New owners are amazing people and very responsive. Love the changes they have made to the business.read more

Jose Flores was amazing in helping us with our new patio. He was a great communicator and made sure…read moreto take care of any issues that may have been brought up during the process. I would recommend anyone looking for a patio to hire them.

I can't say enough good things about the beautiful patio Magnolia Patios built for us! We have…read morereceived so many compliments on it from everyone that sees it--it really has added so much to our home, and provides us with the outdoor living space we were wanting. David and his crew really did an outstanding job--from initial consult, through the design process, to the actual construction--the entire process was a great experience. He even helped with financing! If you are looking for a company to build the patio of your dreams, you can't do better than Magnolia Patios! I am so glad I chose them!

Aquamarine Pools did a fantastic job of helping us select the appropriately sized pool for our…read moreyard. We had additional accessories hat we wanted installed and they helped us with no issues as all. Pricing was extremely fair and their installation team was exceptionally professional through every step of the install. They have the municipal relationships to help expedite the permit process and think out of the box to make the install go flawlessly. The install took less than three days from start to completion and we have been enjoying our new pool ever since. Thanks to Mark and Donna Naras and their entire team for another fantastic install!

These people suck. They do not glue the piping together and then argue and say it's not their…read morefault. My pool sucks. And now it will not drain. Terrible terrible terrible

Five stars isn't enough! I had the pleasure of working with Tom, the owner of Pool Equipment…read moreInstaller of Houston, and I can't recommend him or his company enough. From start to finish, Tom was professional, incredibly patient, and so kind. He took the time to walk me through every piece of equipment and made sure I felt confident using it on my own. He never rushed the process and truly made it stress-free. He absolutely takes pride in his work and genuinely cares about his customers. If you're looking for someone reliable, knowledgeable, and easy to work with this is the company to call!

From the owner: Pool Equipment Installers of Houston is a veteran owned and operated company with more than 15…read moreyears’ experience in pool equipment installation and repair. Our company is licensed and insured. We are certified experts on “Jandy Pool Equipment” and provide warranty service for Jandy pool equipment. Our equipment installation service includes pool equipment upgrades and repair on pool automation, pool filters, pool pumps, pool heaters, pool lighting, plumbing valves, pool electrical and pool plumbing. We provide low-cost service calls and stand behind our work. Tom P.

We just moved to Houston at the start of September. We arrived at our new home and were shocked &…read moredismayed to see our new pool a intense shade of green! I found Dalton on Yelp, he responded quickly & had our pool looking like new within 3 days. He is knowledgeable, polite & helpful. He now services the pool weekly (at an amazing price) and is teaching us how to be pool owners along the way. I recommend him without reservations!

Dalton is exceptional. He came out to diagnose our pool heater issue the same day we called--he…read moreknew exactly what was wrong and quoted a more than reasonable price to fix it. He probably saved us thousands and a few more years on our pool heater. (A local heating and cooling co. that advertises pool heater repair charged us 89.00 and told us he'd have to 'come back and go deeper' we said uh no. Thank goodness for honest, skilled people like Dalton at Mr. Green to clean pool.