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    Cloud 9 Computing LLC

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - Cloud 9 Computing LLC

    Cloud services

    Telecom or network services

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    11 years ago

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    NerdsToGo - Katy

    NerdsToGo - Katy

    (8 reviews)

    Took in an Epson EcoTank all-in-one that had been flipped to the ground and the scanning bar was…read moreoff track. I had checked in advance with Nerds-to-Go and sent a photo of how far off the scanning bar was before I brought it in to confirm they could work on it. I understood that once they got into the machine it might be too expensive to repair and there were no guarantees. After taking it in and paying the $99.00 diagnostic fee, I got a call a couple of days later saying. It seems that they had done some more research and realized that given how far off the track the bar was, this was something they were not comfortable fixing and needed to go to an Epson-certified tech as it would require going into the motherboard of the machine. Although I realized that this might not work out from the get-go, from what I can tell, they did not even look inside. I am frustrated I paid $99.00 when they knew the machine, had a photo of the issue, and only did research after I brought it in. The people seem lovely and professional and I REALLY hope this was a one-off for the company and not the way they normally operate.

    Tony and Whit at NerdsToGo took very good care of me and my laptop! I got fast and friendly…read moreservice. My laptop had been suffering from neglect as I've been spending more time with my desktop and iPad. So it started rebelling and functioning at half the speed of backwards. The guys at NerdsToGo waved their magic wand over it, and now it's like a brand new computer. The relationship with my laptop is rekindled! Thanks NerdsToGo!

    Impress Computers - When you need managed services in to maintain peak operation in the IT network of your small business, consider us here at Impress Computers

    Impress Computers

    (46 reviews)

    Roy was awesome! He figured out the problem quickly and resolved the issue. He is very patient,…read morefriendly, and professional. He figured out the issue and had me up and running quickly. All techs that we have interacted with have been very helpful and knowledgeable.

    As usual, I had a great experience at Impress computers. Was thinking of replacing my old desktop…read more(purchased at Impress years ago)and stopped by to see what they had. Talked to Bruce who was extremely helpful and not pushy at all. Fast forward, a couple of weeks later, I went in to ask about a printer. Again Bruce was very helpful and I purchased a Canon printer from Impress. Took it home and could not get the printer drivers to interface with old desktop. Went to what I believed to be Canon's website (yes, I typed in their site info) for help and somehow got a pop up of a help screen. I stated my problem and they asked for my phone number to better assist me. I hate to admit that I was scammed. I let them take control of my computer to see if they could correct the issue. When it failed for them, they offered to refund me. They wanted for me to go to my bank account to see if the refund had been posted. It was then, a light bulb came on in my head and I thought, I have been scammed. Fortunately, I had logged them out twice. I immediately went to bank and told my story, changed account password just in case. I don't keep account password info in my computer. I went straight to Impress computer with my old desktop and Bruce helped me again. I Bought another refurbished desktop and is having them move data from old to new after they have gone in and removed any viruses that may have been added by the scammers. One quick note. I know we do not like it when they tell us it will take a week or two to get our computers back to us, but we need to give them some slack. They are doing their best to do it right. A small business trying to accommodate a bunch of folks. All Impress folks that I have dealt with have been extremely friendly and accommodating to me. I didn't mean to write a novel.

    Cloud 9 Computing LLC - itservices - Updated May 2026

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