Highly recommend this facility specifically because of Michelle. She is absolutely wonderful! She…read moremade the whole process easy and enjoyable. Cheaper is not always better because customer service like this is priceless. Thank you Michelle!

Storage that's so easy, so friendly, so safe and secure. Customer service and small business…read morecharacter at its best! We've been here a while, and can confirm the climate controlled storage is excellent.

Great pricing, the unit was extremely clean, but what impressed me the most was the customer…read moreservice we received. We were helped by an employee by the name of Jamie. It was an extremely hot day and she came around multiple times seeing if we needed cold waters, she even brought us cold rags to cool off with. She definitely went above and beyond. I will be recommending to all my family and friends needing a storage unit.

Very easy to rent the unit and the 6months free deal is a steal! Office staff is very friendly and…read morethe grounds are very clean.

The customer service that I received from the gentleman who runs with facility is subpar. I threw…read moreaway a box in the garbage. He then notified me to pick up my box or I will be fined. I picked up my box and I said it was ridiculous. He then proceeded to tell me "if I don't like it to move out". This is not how you treat customers.

The manager Nick was amazing and very helpful.. Made sure we got the best deal for what we needed..read more

I have been occupying a unit for over 2 years and I must say Cheryl is the absolute best. She has…read morealways been very attentive to any concern's I've ever had and has been a great support during my rental. I really appreciate how without me even asking, she noticed the increasing rate on the size unit I had and how long I have been renting from the facility and personally gave me a call to see if she can assist in getting me a better rate. And she absolutely executed that.Talk about going above and beyond. It has been a pleasure renting from this facility and I am appreciative of her service. I would 100% absolutely recommend this location.

exceptional service from Cheryl (who seems to be the property manager) and Lisa today. i'm moving…read morefrom another Public Storage facility and - while PS employees have always been attentive, aware, and helpful - these ladies went above and beyond today to welcome me and make sure i was well-equipped to handle my move today. looking at other reviews makes me feel reassured that i can store my things here without worrying about a $300/mo rental rate some time down the line. thank you for your exceptional customer service!

Been with this faciliity for several years. Always clean and staff has always been helpful. Thank…read moreyou, Leah for all that you do

Elkhorn RV & Self Storage was THE BEST experience I've EVER had with any self storage business in…read moremy life, and I've had a LOT of storage units in the last 40 years. Mariah in the office is THE BEST office manager I've ever worked with in all those years and experiences and I give her and this terrific business my very highest recommendation! Thank you Mariah and Thank You owners for hiring such a great young talent as Mariah! God bless you all, and believe me, if I need storage again, I'll be coming back. Sean

Got a 10' Truck to move a Cal King Bed and frame, couch and table. Everything was in great working…read moreorder, the customer service was great. Veemay was my customer service representative. He was very helpful, polite, and was able to answer all of my questions. When I return the truck, it was quick and easy. Overall, I had a great customer service experience and should I ever need moving assistance, like Arnold said, "I'll be back"

Huge shoutout to Amado, Aidan, and Isaiah for the outstanding service today. All three were…read moreincredibly helpful, knowledgeable, and patient throughout the process. Also note: Amado went above and beyond by throwing in an extra set of blankets and taking the time to check other vehicles to see if he could find an appliance dolly for me, which I really appreciated. That extra effort didn't go unnoticed. Overall, the whole team made what could've been a stressful and expensive experience already ( Bestbuy) smooth and easy. Thanks for making this process a lot easier.

Nice, quiet, quiet space great service. Wendy did a…read morewonderful job. Would definitely recommend

Wendy it's totally awesome very helpful very very knowledgeable and helped me get a great deal on a…read morenew storage. I've had storages before, but I've never dealt with anybody so courteous before if the owner of this company is reading this Wendy is a total asset. Thank you Wendy for helping me get it done quickly and efficiently. I really appreciate it if you need storage go to Taylor Street storage!!!

Bill was very accommodating and knowledgeable. He was able to help us see the unit sizes before…read moremaking a decision.

Storer beware! The entire contents of my storage unit was destroyed by rodents after paying nearly…read more$8k in storage fees over the years. I had to take it all to the dump. Extra space has worded their contract in a way that they accept no responsibility for anything. Do not move your belongings here if you like having them. In reading the reviews it appears there is a history of rodent infestation.

Having to relocate during the Thanksgiving Holiday was a trying time to say the least. However,…read moreAshley Ruiz at Extra Space Storage eased the pressure the day after Thanksgivings, on Black Friday with the best customer service, patience, and compassion. Ashley, took her time showing which space would be the best fit. She showed client control options. Which keeps the airflow cool or warm. Ashley's patience was unmatched. She guided the process with knowledgeable instructions and information for an easy move in and move out. If you are in the Sacramento Natomas area make sure to take advantage of their services.

My husband and I had our best storage rental experience yet with Kelvin at Extra Space Storage. He…read morewas so friendly, helpful with our questions and as easy to work with as it gets. We look forward to continue to work with him and Extra Space Storage Rental moving forward. Thanks so much again, Kelvin, for all your help! It is very much appreciated, especially in this day and age!

Five stars for the outstanding customer service at this storage facility, with special recognition…read morefor Michelle's professionalism, efficiency, and friendliness in promptly resolving an after-hours issue. The after-hours phone support is also commendable, providing reliable assistance when needed. However, I rate the fee structure and access policies two stars each due to significant fee increases over the lease term, a common issue in storage subscriptions. Then there's the intermittent access challenges. Initially offering 24-hour access in 2022, the facility now restricts hours to 9AM-6PM, closed Sunday & Wednesday. Hours differ for autopay users. Overall, I give 3.5/4 stars for its convenient location, great customer service and clean premises, though improvements in fee transparency and access would enhance the experience.

I've been renting a unit here for more than a year, and the whole experience has been…read moredisappointing. They misadvertise 24/7 access when in reality it's only 9am-6pm unless you sign up for autopay, which still only gets you access until 9pm. Their gate is constantly broken, so you end up using one gate to enter and exit, which is frustrating and feels unsafe. We also had rodent damage that cost thousands, but their insurance only reimbursed $400 per claim no matter the loss. And despite promising to keep rates low because of the issues they caused, they still tripled the price within a year. Overall, I wouldn't recommend this place at all. STAY AWAY!!!