First rented a climate controlled unit back on 2019 for our move from GA. We then rented another…read moreunit for my MIL when she moved to be near us. Now we are needing storage again, to include parking. This is the cleanest place EVER and the staff are warm and friendly and know how to listen to what the customer needs. It's not a chain storage facility at all. The manager keeps the facility very clean. Even the restrooms are so nice and clean.It is a gated property which makes us feel safe storing there. Local is the best. No thanks to the bug infested and non present staff at other big box facilities.

What an asset to our community. I had to rent a lot to store my JEEP. The process to secure my…read morespace was seamless. Staff was extremely friendly, promptly followed up on my request and made it happen! They have a computerized gate accessed by personal code both upon entering and leaving the facility in addition to cameras; this makes me feel safe that my property is secure. They were up front about all cost, and even pro-rated the month since I didn't start the first. Extremely professional. I will be recommending their service to others.

The staff was phenomenal and that is the most important thing to me when I'm conducting business.read more

I store my personal items here all the time. Staff is extremely helpful!!!! Highly recommended…read morestorage facility!!

We booked movers for a time sensitive situation who ultimately took a deposit then cancelled. Our…read moreonly option was to rent a U-Haul and do it ourselves. When we showed up to pick up the truck, Curtis Martin made it a great experience. Kudos for the great customer service! Much needed on such an emotional day for my family.

Great service Clean…read moreMight have trash but the managers are keeping it down Love is great help, respectful and understanding. The facility is not bad Slight traffic. But not as busy as people would think

I have been disappointed with this location's services and customer services since day one ! I was…read morerecently lied to on pricing (what my rent pricing would be) and tried addressing this matter with management and never heard anything back for a resolution ! Please DO NOT rent a storage space with this company unless you want to be cheated out of your money and look forward to poor management skills

When I tell yall this is the worst storage location I have EVER been in. I'm currently stuck in…read morethis building trying to move my things. They do not have carts available for people to just grab, they require that you leave an ID there. THEN you have to walk it down yourself when they literally have easy access THROUGH the building, unless you even have the room to fit in your vehicle/truck. If the office is not open then best of luck to you, because you're in for a JOY RIDE. The elevators will not work if you've held them open, so I spent a wonderful 25 minutes trying to make it work. It's disgusting, spiders everywhere, hot and humid, and the app works half of the time. If I could leave zero stars after this whole debacle I would.

My God, the worst storage facility that I've ever had the displeasure of renting from. I'm actually…read morekind disappointed that I cannot rate lower than a 1. I have used this facility for a few years. I wish I had the luxury of time and money to move sooner but unfortunately I had to deal with it until I could afford to have people help me move. Office was always closed (even during business hours) most of the time the employees that were present were extremely unhelpful. They suggested that I call the manager to complain about the price increase (from $115 to almost $400) the inoperable elevators, the temperature which was always hot in this temp controlled facility, to a fee that they charged me for moving from one unit to the next which never happened (the employee assigned us a unit and when we went up to put a lock on it, there was already a lock on it and it belonged to someone else so when we went back she reassigned us a different unit that was actually vacant and then I got billed for moving units. This issue by the way, NEVER got resolved despite multiple calls over the course of three years! By the way a manager NEVER called back. I'm so happy to be out of that facility. I'm not saying all Public Storage facilities are bad because I did rent from another one in Steele creek for a few years and it was an extremely pleasant experience. This particular location is complete trash and I hope no one else has to deal with the ridiculousness like I did.

Bad service, bad business, dilapidated premises, expensive rentals. Just really poor business…read morepractices from Public Storage - they charge you for the entire month when you move on the first of the month...so if you move out 2/1 they charge you do all of February...should be criminal.

The folks that work here are nice, so that's a positive. we…read morerented a covered parking spot for our travel trailer- We had to sweep out what looked like years of dirt and accumulated debris. the ceiling is caving in, and there are wasp nests everywhere (which we had to spray ourselves). We kept our camper there for several month, then it was broken into, and several items were stolen. The closest camera looked like it was vandalized, and after a week when we moved out it was still broken. Unfortunately this Public Storage is in a bad area, and it's not overly secure.

Yvette & Allen are the proprietors at Anchor Self Storage & are simply great people to do business…read morewith! Our units were clean, dry and the storage area is well lit and very secure! Monthly rates a very competitive! You have many choices in the Lake Wylie area and this hidden gem shouldn't be missed!

I'm very happy with Anchor self storage. Allen and Vickie are very helpful and they go over and…read morebeyond in helping with everything. Allen even tried to help me unload my truck. I have several types of units at Anchor self storage.

Tara was amazing! She was courteous, friendly, and professional. She was juggling calls and…read morewalk-ins all with the same respect. I was able to move into my unit right away, got me out of a jam for sure!

We want to share a 'Job Well Done' to Michelle that helps manage at Extra Space Storage. We worked…read morewith her a couple weeks ago at the Steele Creek Charlotte location. Michelle was working in the office alone and there were a few customers ahead of us. It was also during the COVID-19 outbreak (but before the stay-at-home order), so none of us wanted to be in close proximity with others for an extended period. Michelle greeted us kindly and told us she would do her best to help and have us on our way as quickly as possible. She was enthusiastic, kind, communicative, and very swift. She put us all at ease and we are very satisfied with her service and the unit! We would also like to say thank you to Harold and Santiago at the N. Graham Charlotte location who were also helpful and a pleasure to meet. Great teams at Extra Space Storage!

Very good customer service from Steve. Smooth process getting a Unit and the grounds are easy to…read morenavigate. Very clean and lots of units to choose from. I reached out very late last night and Steve answered my questions which I saw first thing in the morning. I believe the prices are comparable. I wanted a climate controlled unit and happy with the selection of this facility.

This place is a "hidden gem!"…read more We cannot say enough about how welcoming, friendly, and accommodating Steve is! While planning our move from West to East Coast, we encountered countless issues in trying to reserve (and/or pay for) a storage unit. All our troubles stopped the minute we spoke with Steve! Such a great experience! We also had the opportunity to meet Mitch. He too wanted to ensure our needs were met and everything went smoothly. It has been a pleasure doing business with Steve and Mitch. Without question, we would recommend those searching for a storage place, stop by or call. Over the years, I've worked with several storage facilities and regardless of which coast Steve and Mitch are by far top notch!

Great staff, 24/7 access, clean units and facility. All at a great price…read more Highly recommend!

Beware!!!! If you have an issue with them they will screw you over and take well over a month to…read moreeven respond. I have emails showing it's been over a month and still no answers or resolution. I asked for it to be escalated past the district manager over 2 weeks ago and not a single response since.