Absolutely, not a good start. Questionable sales tactic…read more If you reserve a unit for a discounted cost and come in to look at the unit first, they will charge you the higher "in-person" rate and will increase it by $20. So what you have to do is look at the unit. Run to the parking lot and then call them over the phone so it's technically over the phone to lock in the rate. What they're trying to do is have you pay for a unit blindly first. They'll offer you "a refund" if you don't like the unit. What have we allowed corporations to do? Dear Lord. Cancelling reservation after reading these other Yelp reviews about break-ins and price hikes. The rigidity of the rep on the phone was already a red flag. Maybe I should thank her for raising it.

Steer clear of this company if you want to predict your rental rate. I just signed up with this…read morestorage unit in Jan 6, 2026 (see pic) and they are increasing my rent price 235% on my unit. I've only had the unit six months. When you have storage it's at least for a year. They are taking advantage of people who don't have the time or means to move all of their stuff to a different unit if they want to keep a lower rate. It's so sad when businesses behave this way. As a business owner for over 14 years, I've never done this. I hope somebody has conscience in the management at SecureSpace Storage in Brea to change this in the policy.

The price was reasonable. The young man whelping us was knowagable & friendly. Their locks are lil…read moreexpensive. The unit we got is on a corner so seems a lil smaller ( it's not a square unit, kinda strange) but hopefully can make it work. I like that gate hours are 6a-10p. Wanted a unit with extended gate hours. Property is clean, only problem is only bathroom is in the office. They open @ 930-6?p after hours no bathroom.. only 4 months in & all the sudden I get a rent increase from $99.20 to $152.20 too expensive! Was never told a rent increase would be so much & just moved in recently. After a year yeah

not even 1 star is worthy of this company I rented a 10X10 in August of 2024 price starting at…read more$120. they raised my unit in December by 100% no notice nothing! I called them they adjusted it to $165 only for them to raise it again in May to $215 and again in July of 2025 to $250 this place is ridicolous DO NOT GET A STORAGE WITH THEM! go to another storage place. save ur money super unprofessional they do not value or appreciate loyalty their all about money and increasing ur rent every 3 months. I'm moving out and finding buisness elsewhere

Jesus (Jesse) is outside and standing, which makes him outstanding…read more Great service clean facility and super easy to book and get storage I was able to get their online promotion for 1 free month

Best storage facility I've ever used. Managers have been wonderful over the years, including Anita,…read morewith her great sense of humor and knowledge. Security is not BS here. Sneak in behind someone at the gate, and expect your unit's alarm to go off, with the caretaker coming by in two minutes. Good pricing, especially for drive up units. Only negative is sand. Place is in the wind belt and you will get sand in the front two feet of your external door unit. Small price to pay for the location, great service and prices.

I was satisfied with the with service and price of my storage. Ernie and Allie were great and they…read moremade sure I had everything I needed to get started. I am satisfied with my Storage Space and it is close to my home. They made sure I knew about there policy. It was a smooth transaction. I would like to thank them for helping me. I will recommend them to my family and friends.

Time to move on…read more.. After 3 years, it's time to find a new storage facility. I needed to upgrade to a larger unit and considered moving to a new one here, but also shopped around. After shopping around, it was pretty clear to me there were several better options in the area. The biggest decision to leaving was how rundown and gross everything was starting to look. The floors inside the building I was in are torn up and large wood chips kept splintering up. It's also just very dirty. Inside the facility, around it, and in the actual room. When moving out, I was shocked how much dust, weird debris, termite droppings, and overall filth covered my stuff. On top of that, there was a leak in our unit, which damaged a table and several boxes. When I told them about it, the lady said "oh yeah- we have a guy to help with that but he hasn't been showing up." That was it. The guy just didn't show up so everyone has to deal with leaks. She said she has a list of units that need to be repaired, so it seems to be an issue here. The place was not nearly this bad when I moved in three years ago - it's like nothing has been done to it in the last three years. When I told them that I was moving out, there were no questions or any type of service recovery of any kind. Just "OK have a good one". I asked to get some paperwork showing that the account had been closed out I was told no, but I would get an email. That email never showed up. I'm glad I decided to make the move- the overall disrepair of the place made the decision, but then discovering the leak and seeing their response really helped me feel good about it. I found a much better place - Even though moving storage can be a pain, it was totally worth it.

We closed our high end store 3 years ago and trusted this place to protect our merchandise, We got…read morebehind our rent and deprived from entering the units. Upon negotiation with the owner we came up with 7,000 and we were aloud to vacate. Upon opening the units I was shocked and became very depressed. Every box and every drawer was gone through. Many boxes went missing and other items broken. Who ever dd this had authority or was related to the storage since they took their time to choose the items very carefully. This happened over a period of time and it was well planed. I don't recommend this place to any one. **I HAD FAITH IN ALL SIZE STORAGE THINKING MY PROPERTY WAS SAFE** ***THIS IS VERY HARD TO DEAL WITH AND I WANT TO WARN OTHERS***

I was inquiring about a storage unit. The facility is keep very clean and had a large variety of…read moreunits. The gentleman who helped me was Harry. Very professional and friendly. Although it turns. Out I don't need a unit at this time. This would be a very strong consideration.

Beware of Evon, from there Corp. Head Quarters! As He (Evon), Is this properties Corporate Rep…read more Evon, Refused to Return AT LEAST, $300.00 That we PAID TOWARDS - OUR MONTHLY STORAGE RENTAL FEES for the month of March (when Fire occurred) via Their telephone pymt system! Only to find out After, that 2 of our units had been burnt down! And all contents were DESTROYED! Which No one Called To INFORM US OF! I asked Joselyn, EVERY SINGLE MONTH FOR OUR money BACK! to be returned to us! But I always got the same response, That we couldnt get our money back until we signed A waiver of our rights, and releasing 'our units' back over to them. BUT, ONE OF Our units was CONFISCATED 'BY THEM'! So, WE refused to sign the doc. Thus, No money was refunded! We Lost our ENTIRE contents in 2 out of 3 10 x 20 storage units that we had stored at this facility. Which was A LIFE CHANGING, 'CATISTROPHIC EVENT' ... FOR US! AFTER THE ELECTRICITY 'WENT OUT' - PRIOR TO THIS FIRE, The property mgmt, conducted all office hour buisness from the parking lot or from her car! Im talking ... NOOO ELECTRICITY! Thus, No security. & NOO Video CAMERAS! = THIS. And EVON, At Corporate head quarters ...100% REFUSED to refund AT LEAST $300 WE PAID for in RENTS! AT A TIME when, 'WE NEEDED IT' - The MOST! SHOWED, Very BAD WILL - If you ask Me! SHAME ON YOU EVON. & YOUR COMPANY! To Date, THIS MONEY HAS STILL NOT BEEN REFUNDED to us.

Storage bins were clean and spacious. Office person was very friendly and efficient. Easy to pay on…read moreline. They also let you use carts to move stuff if needed (with ID). Just note their hours of operation and leave BEFORE they close.

This was my first time renting a storage unit, and I had a great experience. Barbara at Storage…read moreOutlet made me feel welcome from the moment I walked in. I came in hoping to view a unit, and she took the time to show me a few options until we found the perfect size for my needs. The facility is very clean, well-maintained, and secure. There are security cameras throughout the property, and I noticed there were no unpleasant odors inside the building, in the units, or around the outside areas. If cleanliness, security, and excellent customer service are important to you, I highly recommend Storage Outlet.

Good prices shopping all around best price around town and the staff was friendly fast processread more

James made upgrading from my smaller unit to a larger one easy and stress-free. Kind, helpful, and…read moreservice with a smile!!

Juan was amazing at answering my questions on the phone and setting me up when I came in. Friendly,…read moreknowledgeable and made the process really easy and smooth. Book online before you go and you get more discounts!